241

Subject index

Accounting for People Task Force action research 134 added value 7475 AEGON 57 alignment of HR strategies 102

107

integration of business and HR strategies 6768 as a rational affair 21 career development 16566 Chartered Institute of Personnel and Development (CIPD) 74, 75, 76, 126 Childrens Society 60 commitment see organizational commitment competitive advantage 2324, 37, 50, 154 complementarities 46 Conference Board 140 configurational perspective of strategic HRM 39, 45 contingency perspective of strategic HRM 39 contingent approach 65 corporate social responsibility activities 12728 defined 126 rationale for 12830 strategy 13031 CSR Academy 130

behavioural science 132 behavioural script 38 best fit 4246, 50 best practice 4042 big idea 144 bundling 4648, 50, 68, 156 Business in the Community 12728 business drivers 110 business manager role of HR specialists 74 business partner role of HR specialists 7475, 78 Business for Social Responsibility 129 business strategy analysis of 110 and business drivers 110 and HR strategies 64, 67 and human capital management 10809

242 l Subject index

demand forecasting 159 Diageo 60 discretionary behaviour and engagement 143 and strategic flexibility 38 discretionary effort 47 distinctive capabilities 2425 double loop learning 17980 Egg 57 employee engagement defined 140 and discretionary behaviour 142 engaged employees 14243 factors influencing 14345 measuring 148 and organizational commitment 14041 significance of 141 strategy 14548 employee relations and HRM 19596 employee relations strategy background to 195 concerns of 194 defined 19394 directions 194 formulation of 19798 HRM approach to 19596 policy options 197 employee resourcing strategy bundling of 156 components of 15657 integrating business and resourcing strategies 15556 objective 15455 plans 16163 retention strategy 16367 and strategic HRM 155 employee value proposition 16061 employee voice strategies 20001 employee well-being 79 employer of choice 155, 173 engagement see employee engagement external fit 46 fit external 46 horizontal fit internal 46 46 and strategic HRM 1 vertical 46, 6768 flexibility strategy 166 front line managers, see line managers GlaxoSmithKline 57 gamma change 136 group dynamics 135 Harvard framework 67 high-commitment management 115 high-involvement management approach 5556 defined 55 high involvement work practice and bundling 47 and high performance work systems 115 high-performance culture 12223 high-performance management 55 high performance strategy defined 115 development of 12125 high-performance work practices, see high-performance work system high-performance work systems aims 115 characteristics of 11617 components of 117 defined 116 development of 12325 impact of 11721 horizontal fit 46 HR business partners, strategic role of 74, 78 HR directors, strategic role of 7677 HR heads of functions, strategic role of 7778 HR philosophies 8 HR specialists, strategic role of 1 7578 human capital defined 11 people as 15 human capital management aims 108, 109, 112 defined 10708 focus of 11 link with business strategy 10809 measures 11213

Subject index l 243

and measurement 108 metrics 107, 108 role 114 strategy 109 human resource development 177 human resource management (HRM) activities 9 aims 910, 11 and business values 1617 characteristics 1213 customer care 101 commitment-orientated nature of 15 defined 5 diversity of 1314 and employee relations 16, 19596 hard version 13 Harvard framework 67 and human capital management 11 and line managers 12 as a management-driven activity 16 matching model 6 moral values 17 morality of 1920 and organizational effectiveness 1011 and organizational performance 8083 philosophy of 97 policy goals 10 practices impacting on performance 84 radical critique of 19 reservations about 1719 soft version of 14 strategic nature of 1415 unitary philosophy of 16 human resource planning approaches to 15960 defined 157 hard human resource planning 158 limitations 15859 link to business planning 15758 soft human resource planning 158 human resource (HR) strategies content of 96104 corporate social responsibility 13031 criteria for 6162 defined 5354 development of 6267 employee relations 19398 employee resourcing 15556 employee voice 20001 engagement 14548 high performance strategy 115, 12125 horizontal integration or fit 6768 human capital management 10914 implementing 7071 inside-out approach to development 64 integration of business and HR strategies 6768, 10104 integrative processes 68 knowledge management 153 learning 165, 18182 levels of 6465 link to business strategy 64 options and choices 65 organization development 133 outside-in approach to development 64 overall 5459 performance 99101 purpose of 54 quality 101 retention 16367 setting out the strategy 6870 specific 5961 talent management 17374 human resource systems 8 IDS 143 Industrial Relations Services 195 integrated strategic change 136 integration of business and HR strategies 6768, 10104 integration of business and resourcing strategies 15556 intellectual capital 150 inter-group conflict resolution 135 intrinsic motivation 145 inside-out approach to HR strategy development 64 integration of HR and business strategies 6768, 101 integration of HR strategies 68 internal fit 46

244 l Subject index

interventions (organization development) 13435 job design 164 performance, strategies for managing 16465 performance management 172 personal growth 14445, 147 process consultation 135 quality management 114

knowledge management defined 149 purpose 150 sources 15051 strategies 15153 and information technology 150 types 15051 labour process theory 17 Lands End 58, 146 leadership 144, 14647 learning culture 178 learning strategies 165, 18182 learning organization 18081 life cycle model 4243 line managers and HR policies 12 and reward management 192 learning organization 18081 long-range planning 30 matching model of HRM metrics 107, 108 Michigan school 6 6

radical critique of HRM 19 resource-based view and competitive advantage 37 defined 25 and resourcing strategy 154 and strategic HRM 37 reward strategy characteristics of 184 content of 185, 188 defined 183 development of 18990 effectiveness of 191 guiding principle 18889 reason for 18384 structure of 18485 second-order change 136 service delivery HR activities 73 single loop learning 179 stakeholder perspective 17 stakeholder theory 128 stakeholders 114, 123 strategic capability 25, 75, 154 strategic choice 65 strategic configuration 4345, 50 strategic fit 38 strategic flexibility 3839 strategic goals 28 strategic human resource development (HRD) aims 176 defined 17576 philosophy 17677 strategic human resource management (HRM) in action (case studies) 8696 aims 3536, 79 basis of 3435 and best fit 4246, 50 and best practice 4042 and bundling 47

organization development activities 13436 aim 132 assumptions and values 13334 defined 132 interventions 13435 strategies 133 organizational commitment and employee engagement 14041 and HRM 15 increasing 166 organizational learning 178 organizational transformation 13639 outside-in approach to strategy development 64 partnership agreements pay 164 198200

Subject index l 245

competitive strategies 43 concepts of 3739 configurational perspective 39 contingency perspective 39 defined 1, 3334 hard strategic HRM 36 model of 49 philosophy of 37 principles of 35 reality of 4849 and the resource-based view 3738 and resourcing 155 soft strategic HRM 36 strategic capability 25 strategic configuration 4345, 50 strategic fit 38 strategic flexibility 3839 strategic goals 28 theory 4950 toolkit 20525 universalistic perspective 39 strategic intent 25 strategic management 2627, 32 strategic partner model of HR 73 strategic plans 28 strategic role of HR strategic nature of HR 72 strategy concept of 2328 defined 21, 2223 formulation of 2832 nature of 3032 reality of 32 supply forecasting 159 survey feedback 134 talent 16870 talent audit 17071 talent management defined 168 process of 17073 strategy 17374 talent relationship management 170 thinking pragmatism 17 Towers Perrin 140 transactional HR activities 72 universalistic perspective of strategic HRM 39, 50 US Department of Labor 117, 118 value added 7475 vertical fit 46, 6768 well-being 79 work itself 143, 14546 work environment 84, 14344, 146 World Business Council for Sustainable Social Development 129