UNIVERSITI TENAGA NASIONAL College of Information Technology

BACHELOR OF COMPUTER SCIENCE (HONS.) BACHELOR OF INFORMATION TECHNOLOGY (HONS.)

MID-TERM EXAMINATION SEMESTER II 2010/2011 MANAGEMENT INFORMATION SYSTEMS (CISB313)

January 2011

Time allowed: 1 hour

INSTRUCTIONS TO CANDIDATES 1. 2. 3. The total marks for this exam is 50 marks. There are THREE (3) SECTIONS to this paper: Section A, B and C. Answer ALL questions in the answer booklet provided.

Name: ID No:

DO NOT OPEN THIS QUESTION PAPER UNTIL YOU ARE INSTRUCTED TO DO SO THIS QUESTION PAPER CONSISTS OF 4 PRINTED PAGES INCLUDING THIS PAGE

Semester II 2010/2011

Management Information System

SECTION A: TRUE OR FALSE (10 QUESTIONS, 15 MARKS) Instruction: Indicate whether each of the following statement is True (T) or False (F). 1. People, network, server, data, policies and procedures are the five basic components of Information Systems. Answer: False 2. Information Technology revolves around the different types of softwares and hardwares available whereas Information Systems revolves around data and information. Answer: False 3. Information Systems not only supports business processes and operations but also in the business decision making and strategies for competitive advantage. Answer: True 4. Business Process Reengineering is a thorough rethinking of all business processes, job definitions, management systems, organizational structure, work flow, and underlying assumptions and beliefs. Answer: True 5. An operation support system is software that attempts to provide an answer to a problem, or clarify uncertainties where normally one or more human experts would need to be consulted. Answer: False 6. The five competitive strategies include Rivalry of Competitors, Threats of New Entrants, Threat of Substitutes, Bargaining Power of Customers and Bargaining Power of Suppliers. Answer: False 7. Explicit knowledge is that which can generally be written down or otherwise documented, and shared. Basically it is what is already known and can be put into words or represented graphically or in some audio-visual format. Answer: True 8. A DBMS or database management system is a software that manages the databases on a computer. It allows organizations to place control of database development in the hands of database administrators (DBAs) and other specialists. Answer: True

Semester II 2010/2011

Management Information System

9. Bluetooth is a proprietary open wireless technology standard for exchanging data over short distances using short wavelength radio transmissions. Answer: True 10. An Internet service provider (ISP), also sometimes referred to as an Internet access provider (IAP). Answer: True

SECTION B: FILL IN THE BLANKS (10 QUESTIONS, 15 MARKS) Fill in the blanks with the types of information systems given. Transaction processing system Knowledge management systems Expert systems Functional business systems Decision support systems Executive information systems Process control systems Enterprise collaboration systems Management information systems Strategic information systems

1. Transaction processing systems processes data resulting from business transactions, update operational databases, and produce business documents. 2. Process control systems monitor and controls industrial processes. 3. Enterprise collaboration systems support team, workgroup, and enterprise communications and collaborations. 4. Management information systems provide information in the form of reports and displays to support business decision-making. 5. Decision support systems provide interactive ad hoc support for the decisionmaking processes of managers and other business professionals. 6. Executive information systems provide critical information from MIS, DSS, and other sources tailored to the information needs of executives. 7. Expert systems are knowledge-based systems that provide expert advice and act as expert consultants to users. 8. Knowledge management systems are knowledge-based systems that support the creation, organization, and dissemination of business knowledge within the enterprise. 9. Strategic information systems support operations or management processes that provide a firm with strategic products, services, and capabilities for competitive advantage. 10. Functional business systems support a variety of operational and managerial applications of the basic business functions of a company.

Semester II 2010/2011

Management Information System

SECTION C: STRUCTURED QUESTION (2 QUESTIONS 20 MARKS) 1. Why are information systems so essential for running and managing a business today? a. List and describe SIX (6) reasons why information systems are so important for business today. [12 marks] Answer: Information systems are a foundation for conducting business today. In many industries, survival and the ability to achieve strategic business goals are difficult without extensive use of information technology. Businesses today use information systems to achieve six major objectives: - Operational excellence - New products - Services - Business models - Customer/supplier intimacy - Improved decision making - Competitive advantage - Day-to-day survival 2. Dons Lumber Company on the Hudson River is one of the oldest retail lumber yards in New York State. It features a large selection of materials for flooring, decks, moldings, windows, siding, and roofing. The prices of lumber and other building materials are constantly changing. When a customer enquires about the price on pre-finished wood flooring, sales representatives consult a manual price sheet and then call the supplier for the most recent price. The supplier in turn consults a manual price sheet, which has been updated each day. Often the supplier must call back Dons sales reps because the company does not have the newest pricing information immediately on hand. Describe how this process could be improved with information technology.

Semester II 2010/2011

Management Information System