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Collaboration
Three Priorities for the New
Administration
The Fundamental Problem
“We cannot meet 21st century challenges with
a 20th century bureaucracy.” – Barack Obama
We face critical challenges:
● Rigid hierarchies and stovepipes constrain our action
and trap information
● Complacency leads us to maintain the status quo
rather than proactively innovate
● Issues evolve faster than we are able to respond
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How It Works
To many,
government
looks like this.
1. Government
makes a decision
2. Government
reveals it to
citizens
3. (Repeat.)
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How It’s Changing
Technology is
enabling
transparency,
collaboration &
participation.
● Citizens can see
inside their
government…
● …and influence it.
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Changing The Way We Work
The Old Way The New Way
20th‐century industrial‐era 21st‐century emergent,
hierarchy agile networks
The citizen at the end of a The citizen directly involved
service delivery chain in governance
Focus on doing it “faster, Focus on doing it differently
cheaper, better”
Need‐to‐know Need‐to‐share
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1. Build Open IT Infrastructure
● Government’s basic communications
infrastructure is outdated.
● Today, computing power isn’t a physical asset – it’s a
utility
● Cloud computing and SaaS mean lower costs and
greater environmental sustainability
● More managerial agility and flexibility, especially for
bringing the CIO shop into the mission
● Using these tools is the only way to stay relevant to
the citizen
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2. Treat Data as a National Asset
● We need to incentivize sharing data instead
of controlling it.
● Use lightweight, interoperable data formats that
anyone in government or the public can understand
and use
● Data is no longer “owned” – it has to flow seamlessly
without our outmoded concept of stewardship
● Use collaborative tools to manage knowledge across
constant leadership transitions
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3. Build a Culture of Collaboration
● Ultimately, this isn’t a technology issue;
this is a leadership issue.
● Find and celebrate success stories and best practices
to create a “safe‐fail” environment
● Give CIOs a seat at the program table – and make
sure they use it
● Resolve the legal and policy ambiguities that
empower our “inner lawyer”
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The Result
● These three steps will build a government
that can:
● Collaborate internally across silos and through
hierarchy
● Empower citizens and civil servants with data to
make their own discoveries and conclusions
● Enable government to act on citizen input
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How Does This Start?
● With you.
● Get engaged with MAX Community (if you’re in
government)
● Push to understand your IT environment and partner
with your CIO on your core challenges
● Learn the tools and engage the community
● Visit and add to www.collaborationproject.org
Ask not what your country can do for you…
Ask what we can do together.
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About Us
The Collaboration Project
The Collaboration Project (www.collaborationproject.org) is an independent forum of leaders who share a
commitment to the adoption and use of collaborative technologies to solve complex problems of public
management. With the support of dedicated staff and access to the National Academy’s distinguished Fellows and
other subject matter experts, the Collaboration Project convenes members in person and online to share best
practices; produces research on the opportunities and challenges of collaboration; and assists agencies in
implementing collaborative tools and approaches.
For More Information:
Frank DiGiammarino, Vice President
(202) 204‐3673 • frankd@napawash.org
Lena Trudeau, Program Area Director
(202) 315‐5476 • ltrudeau@napawash.org
Danielle Germain, Project Director
(202) 468‐7092 • dgermain@napawash.org
This work is licensed under a Creative Commons Attribution‐Noncommercial‐Share Alike 3.0
United States License. See http://collaborationproject.org/x/HIA4AQ for more information.
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