Midterm Exam (50 points) Use Microsoft word 2010 to answer the following.

Use your own words to answer the questions. 1. Define the term MIS. How is it making sense in todays global environment?
MIS deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm. In todays business Credit Card firms use used them the most. Without an information system the would be no business.

2.

Do MIS hands on project #2 in Page 31

They need to determine business problems, Mismanagement of inventory, too little or too much inventory, no ability to track inventory. Some more decisions they need to figure out is what is the exact problem the company wants to solve, reduce costs.

3.

Do Interactive case (Dominos) on page 52.

1) Dominos is described as a point-of-sale system, Pulse, which is an important asset in maintaining a efficient management functions in all the restaurants. A point-of-sale system captures purchase and payment data at a location where services are bought and sold using computers, ATMs and etc. Dominos uses pulse in almost all of its store, and most stores have better customer service, reduced mistakes and shorter training times. Input: Customer orders that describe the type of pizza crust, ingredients and toppings. They described their inputs as Pizza Tracker and ETC. Output: Is the amount of pizza and other things they sell sold. Customers can track their order of pizza of the website. They have new ways customers can track their order and see the progress of the pizza. Processes: Data updates the system's database. The older software used a thick-client model. 2) The new pulse system performs at Dominos franchises are now taking orders from a touch screen interface. It in the long run saves them a lot of money. With the new technology they have been using they are keeping up with the competition. 3) The pulse system allows dominos to include pizza tracker. The system allows customers to watch the sauces and toppings put on the actual pizza. As the pizza gets made you can see the exact progess of the pizza though pictures from the website.

4) The pulse feature gives Dominos a great competitive edge over pizza hut and papa johns. Neither one of their competitors have the pizza tracking system. At the moment technology have them ahead time goes on its only a matter of time before Pizza Hut and Papa Johns come up with their own game changer.

4. What are the impacts of internet in this competitive world? How Internet can boost or perish your business.
Businesses in competition with each other uses the Internet to research new product ideas, also gets new methods of creating products and the pricing information. A business can also use the internet to research the competition and see what products and services they offer.

5. 6.
1)

Do hands on MIS project #1 in page 113. Do discussion questions 1 and 2 in page 117.
Competitive advantage means that a company has developed a unique position in relation to its competitors that allows it to outperform their competitors on a consistent basics. I think there is advantages because technology can put businesses ahead of the curb.

2) I think its a combination of both. Even if a company has a strong management their can be behind because they arent up on the latest technology. As for the other end of the stick a company can have the latest technology but if the management isnt good it can be a lot of poor performance and missing product from thief.

7.

How MIS is affecting the ethical, social and political lives of every day Americans.

To start most Americans now have smart phones and children under 13. The internet is also now essential for all students in school and even most jobs nowadays require you to know how to work a computer and know the ins and outs of it.

8.

Do hands on project #1 in page 198.

UPMC must look at capacity planning. It is the process of predicting when a CPU hardware become saturated. UPMC has not dont this in the past but it should plan it for the future. UPMC should also make sure it knows the total cost of the assests of the technology. Eventhough I dont think its a good idea to own and maintain hardware and etc, they have to decide to either lease or buy them from a external tech service provider. UPMC should also know that the more severs it has the more risk it has also so it should try and reduce the number of people go on the server.

9.

Do case study (Terror watch) page 240.

1) Main idea which is mentioned in this case was about the integration of

multiple databases into one. One of the goals was to integrate 12 databases of different government agencies into one single database. 2) It was created in 2003 to help communications between multiple government agencies about info on terrorists. Terror Watch list is one of the most effective counter terrorism tools for the government. Its a database of identifying info about terrorist involved in the activity 3) Polices for adding and removing individual from that list are not the same between government agencies. Different department follows the different policies. Inconsistent policy increases the size of the list. Almost 200,000 entries are being made each year since 2004. There is no simple and quick process for removing individuals from this list. 4) Integrating all agencys is a difficult process. The entrys can be ineffective because it might not be accurate or authentic. Innocent people have to face punishment because the list can be inaccurate. Government agencies have integrated to their list one single database, some time the database accuracy can be poor. 5) High quality databases should be used to avoid inaccurate and duplicate data entries. Data cleansing software are used to correct most of the wrong data. Gov. agencys need to develop standard procedure and consistent policies for removing individual people from the list

10. a.

Explain in few sentence the meaning of the following ;

World Wide Web - A widely used information system on the Internet that provides facilities for documents to be connected to other documents by hypertext . In todays world it is used by almost everybody. b. Chief knowledge officer (CKO) The Chief Knowledge Officer is a corporate title for the person responsible for overseeing knowledge management with an organization. The CKO's job is to make sure that the company profits from the effective use of knowledge resources c. Customer relationship management (CRM) - is a model for managing a companys interactions with current and future customers. It also involves using technology to organize and marketing ideas d. Knowledge management systems (KMS) - A method for the improvement of business process performance. A knowledge management system is most often used in business in applications such as information systems and computer science e. Virtual company - A business that relies primarily on computers and communication networks for most or all aspects of its function. It can also be called a

virtual business because some times some employees never see each other because its all over the internet f. Disruptive technologies - Disruptive technology is a term by Harvard Business School professor Clayton M. Christensen. It is to describe a new technology that unexpectedly replace an established technology g. Carpal tunnel syndrome (CTS) - Carpal tunnel syndrome is a disorder caused by compression at the wrist of the median nerve supplying the hand, causing numbness and tingling. h. Spyware - Software that self-installs on a computer. It enables information to be gathered covertly about a person's Internet use, passwords, etc. i. Hypertext markup language (HTML) - Standard text based computer language for creating electronic (hypertext) documents for the web or offline uses. Being a 'markup' language, the value of HTML lies not so much in designing a visual structure (fonts, line spacing, layout, etc.) of an electronic document but in formulating its logical structure. j. Relational DBMS - a software system that facilitates the creation and maintenance and use of an electronic database