SHARON WALLACE BROOKS

2734 Peachtree Road NW Atlanta, Georgia 30305 206.661.8224 sharonwbrooks@gmail.com www.linkedin.com/in/sharonwbrooks

HEALTHCARE PROFESSIONAL
Healthcare Professional with twenty-five years of physician and consumer engagement experience in the pharmaceutical industry, behavioral health services and public and private sector health plans. Results-driven communicator and strategist helping healthcare organizations develop, implement and manage effective population health management programs. Known for collaborative and systems-centered approach, developing comprehensive, data-driven strategies and realistic solutions. Able to integrate the complexities of provider, payor and consumer perspectives.

EXPERTISE
Relationship Development / Physician Engagement / ACA Proficiency / Critical Analysis Patient Engagement / Program Initiation / Sales and Marketing Cross-Team Collaboration / Systems Orientation / Innovative Thinking / Team Leadership Impact and Influence / Accountable Care Transformation / Clinical Integration / Strategic Orientation

SPECIALTIES
Improving access to care Start-ups and program development Population health and wellness programs Deep understanding of motivating behavior change Coaching consumers in becoming proficient and proactive in their healthcare Empowering consumers and providers with data Integrated delivery of health navigation

RESULTS
Leveraged behavior change using psychological principles of recruitment, engagement, assessment of barriers, and formulation of strategies to overcome barriers, goal setting, coaching, support and follow-up. Critically analyzed, identified and managed consumers by utilization of a sophisticated, commercial claims analytics and risk stratification program. Provided coordinated care and disease management for Medicare Advantage , Medicaid and self-insured consumers in an integrated delivery system while increasing efficiency, controlling costs and improving healthcare. Achieved over 80% enrollment of targeted audience into care management / disease management programs. Substantial reduction in 30-day inpatient readmissions, significant decreases in medication errors compared to national average and immediate follow up with primary care providers post acute care.

PROFESSIONAL EXPERIENCE
ELDERCARE CONSULTANT / CARE MANAGER 9/2010-9/2012 Sound Options, Tacoma, WA Private care management & consulting organization addresses complex aging and disability issues; offers solutions to clients and their families. Developed partnerships ensuring seamless transitions and right care at the right time. Results included overall increased quality of life and reduction of anxiety caused by complexities related to aging issues. Facilitated interdisciplinary team approach allowing continuity of care communication to ensure all clients needs is met; used available resources to promote quality and cost-effective outcomes. Successes included no unnecessary 30-day inpatient readmissions, significant decrease in medication errors compared to national average and immediate follow-up with primary care providers post acute care.

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Introduced education component leveraging behavior change using psychological principles of recruitment, engagement, assessment of barriers, and formulation of strategies to overcome barriers, goal setting, coaching, support and follow-up.

HEALTHCARE NAVIGATOR 3/2009 9/2010 Northwest Physicians Network (NPN), Tacoma, WA An Independent Physician Association of almost 500 providers; a leader in patient-centered medical home, chronic care management and community-centered health information exchange. Provided coordinated care and disease management for Medicare Advantage participants in an integrated delivery system while increasing efficiency, controlling costs and improving healthcare . Accountable for identifying individuals at risk for future problems. Efforts enhanced disease control, slowed progression of disease and reduced complications. Developed, implemented and managed programs to address the management of high-risk patient health outcomes. TEAM LEAD / CASE MANAGER 9/2005-3/2009 AmeriChoice MSO (UnitedHealth Group), Seattle, WA & Atlanta, GA A provider of public sector health / complex care management programs serving Medicaid Aged, Blind and Disabled population. Directed member contact to build support network for chronically and acutely ill members involving family, physicians and government and community-based programs. Analyzed risk profiling and predictive modeling to identify members engaged members at early stages or before risk factors became symptoms - results were avoidance or lessened associated medical expense. PSYCHOTHERAPIST Atlanta Area Family Psychiatric Clinic, Atlanta, GA 1/2004 11/2005 Encouraged, motivated and guided clients in effective, goal oriented decision-making using cognitive behavioral and systems centered models. Evaluated, diagnosed and treated mental health issues. GROUP THERAPIST / CASE MANAGER 8/2004 10/2005 Ridgeview Institute, Smyrna, GA Private, not-for-profit hospital delivering comprehensive range of programs treating addiction and/or mental health problems. Developed and implemented wellness program with clinical and medical directors, expanding established services that resulted in more than 35 new clients. Effectively led and supervised Masters level clinicians. Built unified team that worked cohesively to maximize effectiveness in service delivery. EDUCATION Master of Health Administration 2012 University of Washington-Seattle, Washington Master of Social Work 1999 Simmons College-Boston, Massachusetts

Bachelor of Science, Biology, concentration in Philosophy 1983 Guilford College-Greensboro, North Carolina LICENSURE / CERTIFICATIONS Licensed Independent Clinical Social Worker Intrinsic Coach PROFESSIONAL / COMMUNITY AFFILIATIONS Atlanta Region Care Transitions Work Group American College of Healthcare Executives (ACHE)

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Georgia Association of Health Executives (GAHE) Health Information and Management Systems Society (HIMSS) Systems Centered Training and Research Institute (SCTRI) National Association of Social Workers (NASW) Alzheimers Association Regional Advisory Council Member