INTRODUCITON

Stress is a start of tension experienced by individuals facing extraordinary demands, constraints or opportunities. It forces people to focus more sharply on the problem and come out with a solution. Severe stress may continue for a long period of time can be harmful. Stress is the wear and tear our minds and bodies experience as we attempt to cope with our continually changing environment. It has physical and emotional effects on us and can create positive and negative feelings. As a positive influence, stress can help compel us to action; it can result in a new awareness and an exciting new perspective. As a negative influence, it can result in feelings of distrust, rejection anger and depression which in turn can lead to health problems. We experience stress as we readjust our lives. In so adjusting to different circumstances, stress will help or hinder us depending on how we react to it. Stress can be a stimulus, such as a situation or event that happens to us. The event can be physical or emotional, such as a car accident, an argument at work, the loss of a job. Stress can also be physiological and psychological response we have to that event. It can even be a response to a perceived or unrealistic threat that we worry may happen, such as not getting promotion at work. In some cases, perception has more on us than reality. It does not matter that the event will never happen; just the threat of it is enough to create a stress response. Stress can come from the demands that we put on ourselves internally, such as trying to be a perfectionist or being liked by everyone. The individual everyone is different, with unique perceptions of, and reactions to, events. There is no single level of stress that is optimal for all people. Some are more sensitive owing to experiences in childhood, the influence of teachers, parents and religion etc. most of the stress
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we experience is self generated. How we perceive life whether an event makes us feel threatened or stimulated, encouraged or discouraged, happy or sad depends to a large extent on how we perceive ourselves. DEFINITIONS Stress is the non specifically induced changes within a biological system.

By HANS SELYE Stress is condition in which an individual is confined with an opportunity, constraint or demand related to what he/she desires and for which the outcome perceived to be both uncertain and important. Stress is associated with constraints or demands and uncertainty over the outcome which is regarded as important. By ROBBINS Stress is the result of lack of fit between a person (In terms of their personality, aptitudes and abilities) and the environment. And a consequent inability to cope effectively with the various demands that it makes of him/her By EDWARDS

HISTORY OF STRESS MANAGEMENT

The cost of stress related problems to an economy or believed to be substandard. Absence, illness, accidents, and staff traumas can be the direct or indirect result of stress whilst it difficult to calculate the exact costs, one relatively recent and much coated survey by the confederation of British industry in the UK suggested that stress was the second most prevalent cause of sickness absenteeism. This survey put the cost to the UK economy at roughly 4 billion pounds correlations between measures of stress and health, whilst seemingly modest, in order of about 0.3, probably underestimate the relationship because of the presence of the individual differences. Interest in stress management has burgeoned in recent years. Numerous consultants and trainers now deliver stress management programs of varying degrees of usefulness to individuals and organizations. There is now an institute International Stress Managements Associations for those involved in stress management, which validates courses and runs events. Stress management has become part of the consultancy industry, another arrow in managements consultants bow.

NEED OF THE STUDY

Stress is the result of a conflict between the role and needs of the individual employee and organizational, personal or ergonomic factors in their workplace. The causes may be of people unable to exert any control or influence over the demands placed upon then, lack of clear job description, leadership style followed, long standing working hours, no recognition, heavy or low responsibilities, inadequate time to complete tasks, harassment etc., Just as there are many sources of stress, there are many possibilities for its management. In order to find out the key areas at various levels of employees and make the employees to cope with it effectively, we must become aware of employee stress responses and the various individual and group stressors, and then only it is possible to manage the workplace stress in a better manner by developing effective stress management programs. Hence, in order to make employees stress free and to maintain required positive stress, it is planned to find and understand various stress management techniques of TISS employees under the study title.

OBJECTIVES OF THE STUDY:

To know about the different types of stress, the employees of Techinfinity software solutions undergo.

To study the causes of stress of the employees at workplace. To know the various stress management techniques that are adopted by the company. To know the employees satisfaction level towards the stress management techniques adopted by the company.

SCOPE OF THE STUDY:

The scope of the project is wide and the study has been confined to executives and nonexecutives stress management in TECHINFINITY SOFTWARE SOLUTIONS PVT.LTD.

The information gathered through the employees of TECHINFINITY SOFTWARE SOLUTIONS PVT.LTD.

The study is to know the Work Stress Management Techniques adopted by TECHINFINITY SOFTWARE SOLUTIONS PVT.LTD. of all software programmers.

LIMITATIONS OF THE STUDY:

The study is only confined to company. The sample is limited only to 100 respondents. Unable to obtain the proper feedback because of limited time period and busy schedule of the employees.

Problem with confidential information. Some of the respondents are unwilling to respond the questionnaire.

RESEARCH METHODOLOGY:
Research in common parlance refers to a search for knowledge. Research is an academic activity and as such term should be used in a technical sense. According to Clifford Woody research comprises defining and redefining problems, formulating hypothesis or suggested solutions; collecting, organizing and evaluating data; making deductions and reaching conclusions; and at last testing the concussions to determine whether they fir the formulating hypothesis. For this study the Descriptive type of research has been followed. Descriptive research includes surveys and fact-finding enquiries of different kinds. The major purpose of this type research is description of the state of affairs as it exists at present. The main characteristics of this method are that the researcher has no control over the variables; he can only report what has happened or what is happening. To study the objectives in detail the following research methodology is adopted. DATA SOURCE The data for project is collected from using sources of both Primary Data and Secondary Data. PRIMARY DATA: For the project, the primary data is collected from the employees with a set of structured questionnaire. SECONDARY DATA: Secondary data is collected from internet sources, organizational manual, and organizational website.

SAMPLE UNIT: The sample unit consists of software programmers in Techinfinity software solutions. SAMPLE SIZE: For the project, the selected sample size is 100 employees. SAMPLING METHOD: The Convenience sampling method is used for this study. AREA OF SURVEY: The study is conducted at Techinfinity software solutions in Hyderabad. DURATION OF PROJECT: The duration of project work is about 45 days. DATA COLLECTION METHOD: For the project, the data collection method is questionnaire. QUESTIONNAIRE: The questionnaire is prepared in a well-structured form so that it is easily answerable by everyone. The types of questions in it are close ended. CLOSE ENDED QUESTIONNAIRE: A closed-ended question is a question format that limits respondents with a list of answer choices from which they must choice to answer the question. Commonly these types of questions are in the form of multiple choices. DATA ANALYSIS: Bar diagrams are used for the data analysis.

TECHINFINITY COMPANY PROFILE

Techinfinity was established in 2010 in Bangalore, India. Since then, we scaled up tremendously in terms of headcount, exposure, experience and infrastructure. We have the capabilities to become a truly integral part of your organization, understand your pain points and provide comprehensive solutions to your Business Intelligence needs.

We are one of the niche players in the industry who focuses only on Business Intelligence because we are the masters in the segment and would like to gather all our strength to drive client's business transformation. We have reached this ladder truly because of our client's support and our relentless efforts towards timely, quality and cost-effective deliveries, all meant to drive a high level of customer satisfaction at a compelling cost. A unique blend of mature technical team working on right processes, with high focus on tools and mature understanding of business requirement has made us help our clients become more profitable.

VISION To be the first choice for the customers globally in the field of Business Intelligence.

MISSION

Deliver innovative, cost-effective and insightful Business Intelligence solutions, enabling the customers and decision makers to gain clarity and improve their business.

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VALUES: Meeting commitments made to external and internal customers Foster learning creativity and speed of response Respect for dignity and potential of individuals Loyalty and pride in the company Team playing Zeal to excel Integrity and fairness in all matters

Business Objects Enterprise/Edge Agile and dynamic organizations require decision making and innovation at every level. Therefore, your IT department must have a flexible means of sharing and making available business intelligence (BI) content throughout the entire organization not just for selected processes, applications, or people. With SAP Business Objects BI solutions, your organization can provide relevant information to anyone from the CEO to business analysts, field-based staff, suppliers, and partners. Business applications deployed across functions such as finance, HR, operations, and sales may provide specific insights, but often the individual revelations arent enough. Organizations require a unified view of the business and one that takes into account multiple data sources. With the SAP Business Objects BI platform, your business users gain fresh new perspectives that previously were difficult to obtain.

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The platform extends BI to everyone, both inside and outside your organization, allowing them to create and consume information based on their individual preferences and roles. Whether your business users need standard reports, ad hoc queries and analyses, visualizations and dashboards, corporate data in a Microsoft Office environment, or simply access to BI content right on their desktops, the platform delivers. Instead of maintaining two different infrastructures for BI and enterprise information management (EIM), the SAP Business Objects BI platform enables one unified infrastructure for data assets and analytics. The unified environment frees your IT department to respond to ever-changing business requirements. You can deploy and maintain BI and EIM applications to users more efficiently across your organization while supporting heterogeneous environments. To further optimize IT productivity, the BI platform offers built-in performance optimization technology and comprehensive lifecycle management support. Built on top of a scalable, service-oriented architecture, the BI platform helps your IT department to quickly add BI services and tools to existing deployments while minimizing operation disruptions. You can distribute multiple BI processes on a single computer or server or across multiple machines, especially those crucial to system availability. Start with a single BI project on one platform, and grow to support an enterprise-wide standardization initiative on multiple platforms without jeopardizing system availability. The platforms near-linear scalability is demonstrated by published benchmarks and numerous deployments with user bases greater than 20,000. The scalability allows for predictable costs, helping your organization to be fiscally responsible as needs evolve and as you add more users over time.

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The SAP Business Objects BI platform provides your IT department with a flexible means of sharing BI content throughout the entire organization, empowering your users to make effective, informed decisions. The platform enables a wide range of business benefits: Improved business user autonomy by exposing data in plain business terms and increasing the range of data accessible by business users

Better-informed participants that support better decisions by making information consumption simpler, personalized, and dynamic

Faster deployment and optimized use of IT resources with one unified BI and enterprise information management infrastructure

Tighter integration with your existing IT infrastructure, tapping any data source and application regardless of format or location

Reduced IT workload with simplified maintenance and administration options

Increased responsiveness by improving the overall ability for IT departments to delegate information requests to business users.

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SAP Business Objects Data Integrator: To gain control over your data, you need to build an agile and trusted data foundation that can rapidly respond to the information demands of operational or analytical initiatives. Such a foundation requires data integration capabilities that can help you deliver trusted information across the enterprise. SAP BusinessObjects Data Integrator software allows your organization to profile, extract, transform, and deliver any type of data anywhere across the enterprise.

SAP BusinessObjects Data Integrator includes features and functions that support the following: Comprehensive data integration functionality Access and integrate data from any source and design an efficient, reliable data integration process. Native text data processing Unlock meaning from unstructured text data for increased business insights. Extraction, transformation, and load (ETL) functionality Move and integrate data in real time and at any interval. End-to-end metadata management Understand impact and lineage between data from disparate systems, from data sources to BI environments. Intuitive interface Use an intuitive drag-and-drop interface to rapidly develop data integration projects with the option to include data quality functionality. Enterprise-class performance Move massive amounts of data using parallelism, caching, and grid computing approaches.

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AP Business Objects Planning and Consolidation : Maybe you are one of the many organizations still using standalone spreadsheets to do your planning, budgeting, forecasting, and financial consolidations. If that's the case, you're also one of the many organizations that is likely dealing with long, error-prone budget and close cycles. The SAP Business Objects Planning and Consolidation application can help free up your time for more strategic, value-added activities that can grow your business. The software combines planning, budgeting, and forecasting capabilities with management and legal consolidation functionality in a single application, so you can shorten budget cycle time, close the books faster and ensure compliance with regulatory and financial standards.

Key features and functions include: Familiar interfaces Leverage Microsoft Excel, PowerPoint, and Word interfaces, plus the Web

Business process flows Drive process consistency and visibility

Business planning Streamline sales, revenue, CAPEx, cash flow, and other planning processes

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STRATEGIC ISSUES IN HRM: HR optimization Performance appraisal and Management Promotion policies, structure and succession planning Participation and communication Human Resource Development

HUMAN RESOURCE DEVELOPMENT: The most prized assets of TISS are their employees. The HRD center of the company constantly help in up gradation of skills, continuous training and retraining, a positive work culture and participative style of management have led to the development of a committed and motivated workforce, enhanced productivity and quality levels. OBJECTIVES OF HRD CENTRE IN TISS: Managerial Effectiveness: To help the corporate cadre executives to improve their effectiveness it the current jobs and also prepare them ofr taking up new responsibilities and challenges in future through development programs. Developing Managerial Skills in thrust Area: To identify constrains in achieving objectives of the organization and identify thrust areas for action.
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To develop relevant managerial skills amongst executives in the thrust areas. Nourishing a Value System for TISS: To identify ingredients of the requisite value system for the organization and to strive through various strategies for strengthening and nourishing it. Periodically to access the prevalent value system and to bridge gaps. Research and Publication: To take up research projects within the organization and also in collaboration with other organizations. To understand managerial process and dynamics and contribute to knowledge and Indian Management practices Research, which help in shaping future organization.

Head Office: Bangalore Techinfinity Software Solutions Pvt. Ltd. #1156, 9th Cross Ashok Nagar, Banashankari 1st Stage Bangalore, Karnataka 560050 -India Ph: +91 9494471638 Mail: sanjay.m@techinfinity.co.invenkateswarlu.k@techinfinity.co.in

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US - Office: Infinity Services Inc. 850 Route 1 Carolier Office Building North Brunswick, NJ 08902 Telephone (732) 348-8444 Fax: Hyderabad: (888) 301-8472 Techinfinity Software Solutions Pvt.Ltd email: Bhavya's Fantastica info@infinity-services.com #402,Road no 12 Banjara Hills, Hyderabad 500034 Ph: +91 9494471638 +9140 64553349 Mail: sanjay.m@techinfinity.co.invenkateswarlu.k@techinfinity.co.in ,

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REVIEW OF LITERATUE
DEFINITION: The term stress has been used since the early 1900s to define situations that cause a physiological and psychological change in us. Stress occurs when the pressure is greater than the resource. Stress results from and imbalance between demands and resources or when pressure exceeds ones perceived ability to cope. Stress can be 1. Eustress: when our perceived ability outweighs the perceived demand of an event. 2. Distress: when the demand is considered as excess. 3. Neustress: sometimes stress is neutral, neither particularly helpful nor harmful. TYPES OF STRESS: Positive Stress: Stress can also have a positive effect, spurring motivation and awareness, providing the stimulation to cope with challenging situations. Stress also provides the sense of urgency and alertness needed for survival when confronting threatening situations. Positive stress adds zest and variety to daily life. Negative Stress: Excessive, prolonged and unrelieved stress can have a harmful effect on mental, physical and spiritual health. As a negative influence, it can result in feelings of distrust, rejection, anger and depression.

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STRESSOR: Anything in the environment that leads to activation of stress response is termed as stressor. 1. External Stressors: a. Physical environment b. Social interaction c. Major life events d. Daily hassles 2. Internal Stressors: a. Lifestyle choices b. Negative self talk c. Mind traps d. Physiological STRESS FEELINGS: Worry Tense Tired Frightened Depressed Anxious & Anger

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SYMPTOMS OF STRESS: I. Physical Symptoms: Sleep pattern changes Dizziness Fatigue Digestion changes Sweating and trembling Breathlessness II. Mental symptoms:

Lack of concentration Memory lapses Difficulty in making decisions Confusion Disorientation Panic attacks III. Behavioral Symptoms: Appetite changes Eating disorders- anorexia, bulimia Increased intake of alcohol and other drugs Increased smoking Restlessness

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IV.

Emotional Symptoms:

Depression Impatience Fits of rage Tearfulness Deterioration of personal hygiene and appearance

STRESS RELATED ILLNESS: Stress is not the same as ill health, but has been related to such illness as Cardiovascular disease Immune system disease Asthma Diabetes Digestive disorders Ulcers Skin complaints Headaches and migraines Depression

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STRESS MANAGEMENT: Stress management encompasses techniques intended to equip a person with effective coping mechanisms for dealing with psychological stress, with stress defined as a persons physiological response to an internal or external stimulus that triggers the fight or flight response. COPING STRATEGIES: 1. ADAPTIVE: helping the individual deal effectively with stressful events and minimizing distress. It includes Problem Focused: Manage the stressor Seek help/ information/ advice Plan and implement Actions to deal with problem Confrontation

Emotion Focused: Manage emotions Positive reappraisal Use of social support Acceptance

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3. MALADAPTIVE: It results in unnecessary distress for the self or others. Use of alcohol Blaming others Aggression/ indiscipline Histrionic

FACTORS CAUSING STRESS

There are numerous factors that cause stress. They are grouped into 4 categories. 1. Individual factors 2. Group factors 3. Organizational factors 4. Extra Organizational factors Individual factors: The factors that causes stress at individual level are Changes in life and career Personality Role characters

Group factors: Group interaction also causes stress on an individual. The group factors that causes stress are Lack of group cohesiveness Lack of social support Conflicts

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Organizational factors: Factors that causes stress at organizational level Organizational policies Organizational structure Organizational process

Extra organizational stress: In addition to the intra organization stress factors, there are some failures causing stress outside the organization. Social Technological changes Economic Financial conditions Community conditions etc.

STRESS AT WORK PLACE: Our workdays have expanded into our personal lives and it seems the more productive we are, the more the work increases we can no longer leave work at the workplace. The dividing line between the workplace and our personal lives has become nonexistent. Stress impacts everyone in the workplace. It does not matter what kind of work you do, or what kind of environment form which you come. Whether rich or poor, young or old, male or female, no one is immune from it. Workplace stress greatly impacts our health and well-being as well as the quality of our home life.

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FACTORS INFLUENCING WORK STRESS: The drive for success Working conditions Job design Work roles Time pressures Job insecurity Relationship with co-workers Responsibility Technology

The design of tasks: Heavy workloads, infrequent rest breaks, long work hours and shift work, hectic and routine tasks that have little inherent meaning, do not utilize workers skills and provide little sense of control. Management style: Lack of participation by workers in decision making. Poor communication in the organization. Lack of family friendly policies. Interpersonal relationships: Poor social environment and lack of support or help from coworkers and supervisors. Work roles: Conflicting or uncertain job expectations, too much responsibility, too many Hats to wear

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Example: There is often caught in a difficult situation trying to satisfy both the customers needs and the companys expectations. Apart from these occurs when two or more people work together even though their personalities, attitudes and behaviors differ. Career concerns: Job insecurity and lack of opportunity for growth, advancement, or promotion or rapid changes for which workers are unprepared. Environmental conditions that lead to stress: Unpleasant or dangerous physical conditions such as crowding, noise, air pollution or ergonomic problems.

EFFECTS OF STRESS High levels of stress causes psychological problems such as depression, anger, anxiety,
nervousness, tension, boredom etc.

It leads to physical problems such as blood pressure, heart attack, ulcer, cancer etc. It causes behavioral problems such as alcoholism, drug addiction, smoking, sleeplessness
etc. STRESS MANAGEMENT TECHNIQUES: o Positive thinking o Assertiveness o Time management o Re-framing o Support system o Organizational skills o Meditation o

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MANAGING THE STRESS

High level of stress has its direct effect on the individuals, their personal life and also the organizations they work. Efforts are to be made for overcoming the negative impact of stress. Stress management strategies are available at individual and organizational level. Individual strategies: Physical exercise of various types such as walking, jagging, playing, swimming, yoga, etc. is good strategy to overcome stress. Relaxation through the techniques of bio-feedback and meditations is favorable to cope the stress. Cognitive therapy is a contemporary technique to overcome stress as suggested by psychologists. In this lectures and interactive sessions are arranged to help employees about. Recognize events at work and what conditioners they elicit. Become aware of the effects of such cognitions on their physiological and emotional responses. Systematically evaluate the objectives consequences of events at work. Networks of close associates and colleges who are good listeners and confidence builders bring stressful situations.

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Organizational strategies: Sound organizational climate facilities an employee to overcome the stress. Its participative nature, supportiveness, etc. are advantageous. Job enrichment is a technique to reduce the monotonous and disinteresting jobs, thus facilitates to overcome stress. Role clarity, clear roles, defined objectives reduces the stress caused due to role conflict. Career planning and counseling techniques guide the employees to overcome personal as well as professional stress.

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STRESS MANAGEMENT AT TISS

1. For career planning the organization is providing structured training programs to cope up with their responsibilities. 2. Other programs like a. General management principles Self-knowledge Self-acceptance and Confidence Enlightened Self-interest Tolerance for Frustration and Discomfort Long- range enjoyment Risk taking Moderation Emotional and Behavioral Responsibility Self-Direction and commitment Objective thinking Acceptance of reality

b. Behavioral training programs Introduction training Team building People up gradation Presentation skills and communication skills Leadership Competency assessment Train the trainer Etiquettes and manners/ social and business graces Personality development-personal grooming Interpersonal relations Creativity Assessment center for supervisors, Executives and managers.

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3. The organization is providing Special counseling programs for the employees who cannot cope up with the structured training programs.

4. The organization is providing Job Rotation for the employees who are not having job satisfaction.

Rehabilitation programs:
Provided opportunities for social interaction among employees. Departmental get together. More training programs for the employees to help them to cope up with sress. Meditation classes for employees. Relaxation exercises at work place. Families get together at cultural events. Joggers park

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What managers or employers do to reduce stress at work: Its in a managers best interest to keep stress levels in the workplace to a minimum. There are also organizational changes that managers and employers make to reduce work stress. Improve communication Share information with employees to reduce uncertainty about and futures. Clearly define employees roles and responsibilities. Make communication friendly and efficient, not mean-spirited or petty.

Consult employees Give employees opportunities to participate in decisions that affect their jobs. Consult employees about scheduling and work rule. Be sure the workload is suitable to employees abilities and resources; avoid unrealistic deadlines and show that individual workers are valued. Consider employees opinion of taking targets.

Offer rewards and incentives Praise good work performance verbally and institutionally. Promote an entrepreneurial work climate that gives employees more control over their work. Cultivate a friendly social climate

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1. Do you feel any Physical stress in your job?

a. Yes TABLE:

b. No

S.no 1 2

Variable Yes No Total 60 40

No. of respondents

Percentage 60% 40% 100%

100

GRAPH:

RESPONDENTS
40% 60% YES NO

INTERPRETATION: From the above table it is inferred that 60% of respondents are feel from physical stress in job, 40% of respondents are not feel from physical stress in job.

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2. If yes, what kind of inconvenience you experienced? a. Headache b. nervousness TABLE: b. less sleep d. high blood pressure

S.no Variable 1 2 3 4 Headache Less sleep Nervousness High blood pressure Total

No. of respondents 48 20 12 20 100

Percentage 48% 20% 12% 20% 100%

GRAPH:

Respondents
60% 50% 40% 30% 20% 10% 0% HEADACHE LESS SLEEP NERVOUSNESS HIGH BLOOD PRESSURE 20% 12% 20% Respondents 48%

INTERPRETATION: It is observed from the survey that 48% of the respondents suffer from headache, 20% of respondents are suffer from hypertension and less sleep, then 12% comes the nervousness.

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3. Do you feel any mental stress in your job?

a. Yes

b. No

TABLE: S.no 1 2 Variable Yes No Total No. of respondents 80 20 100 Percentage 80% 20% 100%

GRAPH:

RESPONDENTS
20% YES 80% NO

INTERPRETATION: From the above table it is inferred that 80% of respondents are feel from mental stress in job, 40% of respondents are not feel from mental stress in job.

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4. If yes, what kind of inconvenience you experienced? a. Worry d. Lack of concentration TABLE S.no 1 2 3 4 5 Worry Anxiety Ambiguity Lack of concentration Variable No. of respondents 50 20 05 10 Percentage 50% 20% 05% 10% 15% 100% b. Anxiety c. Ambiguity e. Difficulty in decision making

Difficulty in decision making 15 TOTAL 100

GRAPH:

Respondents
60% 50% 40% 30% 20% 10% 0% Worry Anxiety 20% 5% 10% 15% 50% R

Ambiguity Lack of concentration Difficulty in decision making

INTERPRETATION: From the survey that 50% of the respondents feel from worry inconvenience due to stress and 20% of the respondents feel from anxiety and 05% of the respondents feel from Ambiguity and 10% of the respondents feel from Lack of concentration and 10% of the respondents feel from Difficulty in decision making to inconvenience due to stress.
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5. Do you feel any Emotional stress in your job? a. Yes TABLE: b. No

S.no 1 2

Variable Yes No Total

No. of respondents 50 50 100

Percentage 50% 50% 100%

GRAPH

RESPONDENTS

50%

50% YES NO

INTERPRETATION: From the above table it is inferred that 50% of respondents are feel from Emotional stress in job, 50% of respondents are not feel from Emotional stress in job.

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6. If yes, what kind of inconvenience you experienced? a. Anger c. Impatience TABLE S.no 1 2 3 4 Anger Depression Impatience Sadness Total Variable 25 50 20 05 100 No. of respondents Percentage 25% 50% 20% 05% 100% b. Depression d. Sadness

GRAPH:

Respondents
60% 50% 40% 30% 20% 10% 0% Anger Depression Impatience R 25% 20% 5% Sadness 50%

INTERPRETATION: From the survey that 25% of the respondents feel from Anger is inconvenience due to stress and 50% of the respondents feel from Depression and 20% of the respondents feel from Impatience and 05% of the respondents feel from Sadness to inconvenience due to stress.

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7. When you are presenting a work to your superior, in which you are a master, do you undergo any stress? a. Yes b. No

TABLE:

S.no 1 2

Variable Yes No Total

No. of respondents 40 60 50

Percentage 40% 60% 100%

GRAPH:

RESPONDENTS
40% 60% YES NO

INTERPRETATION: From the above table it is inferred that 40% of respondents are suffer from stress in presenting a work to superior, 60% of respondents are not suffer from stress in presenting a work to superior.

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8. Which of the following problem you consider is cause of stress at work place? a. Overload of work c. conflicts between employees TABLE: S.no Variable 1 2 3 4 Overload of work pressure of superior conflicts between employees others Total No. of respondents 50 30 10 10 100 Percentage 50% 30% 10% 10% 100% b. pressure of superior d. others

GRAPH:

Respondents
60% 50% 40% 30% 20% 10% 0% Overload of work pressure of superior conflicts between employees others 30% 10% 10% Respondents 50%

INTERPRETATION: The above table shows that majority 50% of the respondents feel overload of work is the cause of stress, 30% feel that pressure of superior,10% feel that conflicts between employees and 10% feel that other problems are the cause of stress at work place.
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9. Do you think the organizational politics are the causes of stress? a. Yes b. No c. I dont know

TABLE: S.no 1 2 3 Variable Yes No I dont know Total No. of respondents 60 30 10 100 % of Respondents 60% 30% 10% 100%

GRAPH:

Respondents
70% 60% 50% 40% 30% 20% 10% 0% Yes No I dont know 30% 10% Respondents 60%

INTERPRETATION: 60% of employees feel that organizational politics are the causes of stress, 30% of employees saying that organizational politics are not the cause of stress and 10% people dont know whether the organizational politics are causes of stress or not.

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10. Which of the following organizational factor is causing more stress? a. Inadequate staffing d. Inter personal relations TABLE: S.no 1 2 3 4 5 Variable Inadequate staffing Poor communication Insufficient training Inter personal relations Poor relation with superior Total No. of respondents 40 10 20 10 20 100 Percentage 40% 10% 20% 10% 20% 100% b. Poor communication c. Insufficient training e. Poor relation with superior

GRAPH:

Respondents
50% 40% 30% 20% 10% 0% 40% 10% 20% 10% 20% Respondents

INTERPRETATION: The above table shows that majority 40% of the respondents feel Inadequate staffing is the cause of stress, 10% feel that Poor communication,10% feel that Insufficient training and 10% feel that Inter personal relations and 10% feel that Poor relation with superior are the cause of stress at organizational factor.

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11. Do you feel lack of communication causes stress? a. Strongly agree d. Disagree TABLE: S.no 1 2 3 4 5 Variable Strongly agree Agree Neutral Disagree Strongly disagree total No. of respondents 10 30 20 20 20 100 Percentage 10% 30% 20% 20% 20% 100% b. Agree c. Cannot say e. Strongly disagree

GRAPH:

Respondents
35% 30% 25% 20% 15% 10% 5% 0% 30% 20% 20% 20%

Respondents

10% Strongly agree Agree Neutral Disagree Strongly disagree

INTERPRETATION: From the above we can find that10% of them strongly agree that feel lack of communication causes stress, 30% of them agree that lack of communication causes stress, 20% of them dont have any idea(neutral), 20% disagree and the remaining 20% Strongly disagree.
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12. Family problems cause stress? a. Strongly agree e. Disagree TABLE: S.no 1 2 3 4 5 Particulars Strongly agree Agree Cannot say Disagree Strongly disagree total No. of respondents 10 10 20 20 40 100 Percentage 10% 10% 20% 20% 40% 100% b. Agree c. Cannot say e. Strongly disagree

GRAPH:

Respondents
50% 40% 30% 20% 10% 0% 10% Strongly agree 10% Agree Cannot say Disagree Strongly disagree 20% 20% 40% Respondents

INTERPRETATION: From the above we can find that10% of them strongly agree that feel Family problems causes stress, 10% of them agree that Family problems causes stress, 20% of them dont have any idea,20% disagree and the remaining 40% Strongly disagree.
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13. Do you feel lack of co-operation in office cause stress? a. Very often d. Very rarely TABLE: S.no 1 2 3 4 5 Variable Very often Often Rarely Very rarely Never total No. of respondents 10 20 30 25 15 100 Percentage 10% 20% 30% 25% 15% 100% b. Often e. Never c. Rarely

GRAPH:

Respondents
35% 30% 25% 20% 15% 10% 5% 0% 30% 25% 20% 15% 10% Very often Often Rarely Very rarely Never Respondents

INTERPRETATION: From the above we can find that10% of them Very often that feel lack of co-operation in office cause stress, 20% of them Very often that feel lack of co-operation in office cause stress, 30% of them Rarely feel lack of co-operation in office cause stress, 25% Very rarely and the remaining 15% Never feel lack of co-operation in office cause stress.
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14. You feel time pressure to complete work cause stress? a. Strongly agree f. Disagree TABLE: S.no 1 2 3 4 5 Variable Strongly agree Agree Cannot say Disagree Strongly disagree total GRAPH: No. of respondents 30 20 15 25 10 100 Percentage 30% 20% 15% 25% 10% 100% b. Agree c. cannot say e. Strongly disagree

Respondents
35% 30% 25% 20% 15% 10% 5% 0% 30% 20% 15% 10% Strongly agree Agree Cannot say Disagree Strongly disagree 25% Respondents

INTERPRETATION: From the above we can find that30% of them strongly agree that feel time pressure to complete work cause stress, 20% of them agree that time pressure to causes stress, 15% of them Cannot say time pressure to causes stress,25% disagree and the remaining 10% Strongly disagree to time pressure to causes stress.

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15. Do you feel night shifts cause for stress? a. Strongly agree d. Disagree TABLE: S.no 1 2 3 4 5 Particulars Strongly agree Agree Cannot say Disagree Strongly disagree total No. of respondents 30 40 15 10 05 100 Percentage 30% 40% 15% 10% 05% 100% b. Agree c. Cannot say e. Strongly disagree

GRAPH:

Respondents
50% 40% 30% 20% 10% 0% Strongly agree Agree Cannot say Disagree 30% Respondents 15% 10% 5% Strongly disagree 40%

INTERPRETATION: From the above we can find that 30% of them strongly agree that feel night shifts cause for stress, 40% of them agree that night shifts cause for stress, 15% of them cannot say night shifts cause for stress, 10% disagree and the remaining 05% strongly disagree to night shifts cause for stress.
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16. Is there any rehabilitation programs from the companys side to reduce stress? a. Yes TABLE: S.no 1 2 3 Variable Yes No I dont know Total No. of respondents 30 50 20 100 % of Respondents 30% 50% 20% 100% b. No c. I dont know

GRAPH:

Respondents
60% 50% 50% 40% 30% 30% 20% 10% 0% Yes No I dont know 20% Respondents

INTERPRETATION: 30% of employees feel that rehabilitation programs to reduce stress, 50% of employees not feel that rehabilitation programs to reduce stress and 20% of employees dont know that rehabilitation programs to reduce stress or not.

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17. Which of the following rehabilitation program is more effective to reduce your stress? a. Social interaction c. Meditation classes TABLE: S.no 1 2 3 4 Variable Social interaction Departmental get to gathers Meditation classes Relaxation exercise Total No. Of respondents 30 40 15 15 100 Percentage (%) 30% 40% 15% 15% 100% b. Departmental get to gathers d. Relaxation exercise

GRAPH:

Respondents
50% 40% 30% 20% 10% 0% Social interaction Departmental get to gathers Meditation classes Relaxation exercise 30% Respondents 15% 15% 40%

INTERPRETATION: The above table shows that 30% of employees are given preference to more effective rehabilitation program is Social interaction, next preference given to Departmental get to gathers is 15%, next preference to Meditation classes is 40% and remaining are Relaxation exercise is 15%.

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18. From the below stress management programs which one you prefer most? a. Training programs c. special counseling programs TABLE: S.no Variable 1 2 3 4 Training programs general management programs special counselling programs job rotation Total No. Of respondents 35 25 25 15 100 Percentage (%) 35% 25% 25% 15% 100% b. general management programs d. job rotation

GRAPH:

Respondents
40% 35% 30% 25% 20% 15% 10% 5% 0% 35% 25% 25% 15% Training programs general management programs special counselling programs job rotation Respondents

INTERPRETATION: The above table shows that the number of respondents are given preference to Training programs is 35%, next preference given to general management programs is 25%, next preference to special counseling programs are 25%, remaining are followed by job rotation is15%.
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19. Are you getting cooperation from your superior to reduce job tension? a. Yes TABLE: S.no 1 2 3 Variable Yes No I dont know Total No. of respondents 30 50 20 100 % of Respondents 30% 50% 20% 100% b. No c. I dont know

GRAPH:

Respondents
60% 50% 50% 40% 30% 30% 20% 10% 0% Yes No I dont know 20% Respondents

INTERPRETATION: From the above table it is inferred that, 30% are employees are cooperation from superior to reduce job tension 50% are employees are cooperation from superior to reduce job tension. 20% of employees dont know that cooperation from superior to reduce job tension or not.

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20. Do you have a separate committee to conduct stress management programs at your company? a. Yes TABLE: S.no 1 2 3 Variable Yes No I dont know Total No. of respondents 35 45 20 100 % of Respondents 35% 45% 20% 100% b. No c. I dont know

GRAPH:

RESPONDENTS
40% 60% YES NO

INTERPRETATION: 35% of employees feel that having a separate committee to conduct stress management programs, 45% of employees not having a separate committee to conduct stress management programs and 20% of employees dont know that having a separate committee to conduct stress management programs or not.

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21. Are the programs really helpful to reduce your stress? a. Yes TABLE: S.no 1 2 3 Variable Yes No I dont know Total No. of respondents 65 25 10 100 % of Respondents 65% 25% 10% 100% b. No c. I dont know

GRAPH:

RESPONDENTS
40% 60% YES NO

INTERPRETATION: 65% of employees feel that programs are really helpful to reduce stress, 25% of employees feel that programs are not helpful to reduce stress and 20% of employees dont know that employees feel programs are helpful to reduce stress or not.

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22. Do you think the existing stress management system in your company is effective? a. Yes TABLE: S.no 1 2 3 Variable Yes No I dont know Total No. of respondents 28 42 30 100 % of Respondents 28% 42% 30% 100% b. No c. I dont know

GRAPH:

Respondents
45% 40% 35% 30% 25% 20% 15% 10% 5% 0% 42% 30% 28% Respondents

Yes

No

I dont know

INTERPRETATION: 28 % of employees feel that existing stress management system is effective, 42% employees feel that existing stress management system is not effective and 30% of employees dont know that existing stress management system is effective or not.

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23. Do you think more no of stress management techniques are to be adopted by your organization in addition to the current techniques? a. Yes b. No

TABLE:

S.no 1 2

Variable Yes No Total

No. of respondents 50 50 100

Percentage 50% 50% 100%

GRAPH:

RESPONDENTS
50% 50% YES NO

INTERPRETATION: From the above table it is inferred that, 50% are respondents says more no of stress management techniques to be adopted by organization 50% are respondents not says more no of stress management techniques to be adopted by organization.
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FINDINGS:
Data shows that 60% of the respondents feel stress as a physical tension. 48% of the respondents suffer from headache. 80% of the respondents feel stress as a mental tension. 50% of the respondents feel Emotional stress in job. 60% of respondents are not suffering from stress in presenting a work to superior.

50% of the respondents feel overload of work is the cause of stress. 50% of the respondents are saying that overload of work gives stress to them at workplaces.

60% of employees are saying that overtime and organizational politics may cause stress. 40% of the respondents feel inadequate staffing is the cause of stress. 30% of respondents agree to feel lack of communication causes stress. 40% of respondents strongly disagree that feel Family problems causes stress. 30% of respondents strongly agree that feel time pressure to complete work cause stress. 40% of respondents are agree that night shifts cause for stress. 50% of respondents are not feeling that rehabilitation programs to reduce stress. 40% of respondents prefer meditation to reduce stress. 35% of respondents prefer meditation to reduce stress. 30% of the respondents getting co-operation from their superior. 65% of the respondents feel that programs are really helpful to reduce stress

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SUGGESTIONS:

Management has to make the employees aware of stress and its impact and also has to suggest some techniques to overcome from stress.

The organization has to provide meditation classes to employees. The organization has to provide better work environment to those people working in workshops.

Assign task as such they are able to cover up in the given frame of working hours and that need not coincide with holidays. Holidays give relief and refreshes and better equips the worker for next day task.

Giving counseling to the employees when they face problems, because counseling is the discussion of a problem that usually has emotional content with an employee in order to help the employee cope within better.

Management has to arrange much more medical programs to employees in order to identify and reduce stress.

The intimation regarding the programs conducted by the management should pass to all the employees of TECHINFINITY SOFTWARE SOLUTIONS PVT.LTD.

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CONCLUSION:
Stress is the reaction people have to excessive pressures. It arises when they worry that they cant cope. Stress is implicated as a casual factor in absenteeism, lower productivity, low morale, poor performance and turnover.

In individuals everyone is different with unique perceptions of and reactions to events. There is no single level of stress that is optimal for all people. Each person handles stress differently. Some people actually seek out situations which may appear stressful to others. It depends upon the personal tolerance levels for stressful situations.

Whatever the circumstances, tackling work related stress can be a complex issue and can involve a range of stakeholders such as managers, trade unions, HR, training, welfare, health and safety practitioners and employees.

A Healthy Employee is a Productive Employee

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QUESTIONNAIRE
I, P.Ramya, Final Year MBA student of Swami Ramananda Tirtha Institure of Science & Technology (SRTIST), Nalgonda. I am here to conduct a study on Work Stress Management Techniques Hence, I request you to fInish the following information and I assure you that the information provided by you will be confidential.

EMPLOYEE PROFILE:
NAME: ADDRESS:

1. Do you feel any Physical stress in your job?

a.Yes

b. No

2. If yes, what kind of inconvenience you experienced?

a. Headache c. nervousness

b. less sleep d. high blood pressure

3. Do you feel any mental stress in your job? a.Yes b. No

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4. If yes, what kind of inconvenience you experienced? a.Worry d. Lack of concentration 5. Do you feel any Emotional stress in your job? a.Yes b. N b. Anxiety c. Ambiguity e. Difficulty in decision making

6. If yes, what kind of inconvenience you experienced? a. Anger c. Impatience b. Depression d. Sadnes

7. When you are presenting a work to your superior, in which you are a master, do you undergo any stress? a.Yes b. No

8. Which of the following problem you consider is cause of stress at work place? a. Overload of work c. conflicts between employees b. pressure of superior d. others

9. Do you think the organizational politics are the causes of stress? a. Yes b. No c. I dont know

10. Which of the following organizational factor is causing more stress? a. Inadequate staffing e.Inter personal relations b. Poor communication c. insufficient training

e. Poor relation with superior

11. Do you feel lack of communication causes stress? a.Strongly agree d. Disagree b. Agree e. Strongly disagree
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c. Cannot say

12. Family problems cause stress? a. Strongly agree d.Disagree b. Agree c. cannot say

e. strongly disagree

13. Do you feel lack of co-operation in office cause stress? a. Very often d. Very rarely b. Often e. Never c. rarely

14. You feel time pressure to complete work cause stress? a. Strongly agree d.Disagree b. Agree c. cannot say

e. strongly disagree

15. Do you feel night shifts cause for stress? a. Strongly agree d.Disagree b. Agree c. cannot say

e. strongly disagree

16. Is there any rehabilitation programs from the companys side to reduce stress? a. Yes b. No c. I dont know

17. Which of the following rehabilitation program is more effective to reduce your stress? a. Social interaction c. Meditation classes b. Departmental get to gathers d. Relaxation exercise

18. From the below stress management programs which one you prefer most? a. Training programs b. general management programs

c. special counseling programs d. job rotation

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19. Are you getting cooperation from your superior to reduce job tension? a. Yes b. No c. I dont know

20. Do you have a separate committee to conduct stress management programs at your company? a. Yes b. No c. I dont know

21. Are the programs really helpful to reduce your stress? a. Yes b. No c. I dont know

22. Do you think the existing stress management system in your company is effective? a. Yes b. No c. I dont know

23. Do you think more no of stress management techniques are to be adopted by your organization in addition to the current techniques? a.Yes b. No

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BIBLIOGRAPHY:
TEXT BOOKS: Stress Management for wellness by Walt Schafer. Organizational Theory & Behavior by. John Sidney

WEBSITES: www.google.com www.managementparadise.com www.scribd.com www.need2knowabout.com/stress-management-articles

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