Basic English for Non English Speakers

There are more than 50% Non English Speaking Hoteliers and Restaurateurs work in different hotels, restaurants, pubs, coffee shops etc. Hotel industry is all about serving your guest. While serving properly you have to communicate. So, if you are non English speaking personnel then dont be afraid. Anyway, today we will learn some basic English words and expressions depending on various situations. 1:

or Addressing:

Mr. To address any Gentleman (Both married & non married) Mrs. To address any Woman (Only married) Miss To address any Woman (Only Unmarried) Ms. To address any Woman (Both married & Non married)

Note: Whenever you are not sure whether your lady guest is married or not then the safest approach is to address her as Ms. But sometimes it has been found that very few lady guests become irritated at your addressing. So, if possible it is better to ask How should I address you, Sir/Madam? 2:

reetings:

Good morning, sir/madam Good afternoon, sir/madam Good evening, sir/madam elcoming any one:

3:

Welcome to XXX hotel

We are glad to see you Mr. X Thanks for your coming Mr. X We are honored to get the chance to serve you sir sking questions or Inquiring:

4:

Could I ask you, a question, sir? Do you need anything else sir? May I have your first name? May I have your name, please? Your initials, please? May I have your signature here, sir? May I be of your service, madam? May I recommend our XXX to you, sir? May I help you with that, madam? Is there anything else I can do for you, madam? ishing your Guest:

5:

Have a nice day! Have a pleasant evening Have a good weekend! Have a good day Enjoy your stay/day Happy New Year! Merry Christmas! Happy Birthday! pologizing:

6:

I am terribly sorry, sir. Excuse me. I beg your pardon, sir Excuse me for interrupting Sorry to have bothered you Im sorry. A guest is waiting for me. Im sorry to have kept you waiting, sir Im sorry. The house is fully booked

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nswer to apologizing:

Its Ok No problem No problem at all Thats all right It doesnt matter Its nothing hanking any one:

8:

Thank you Thank you very much Thank you for telling us Thank you for your compliment Thank you for coming Thank you for calling Thank you for waiting Thank you for being so understanding Thats very kind of you. Thank you very much nswering Thanks:

9:

You are welcome Its my pleasure My pleasure With pleasure Thank you

10:

ssuring your guests:

Dont Worry, sir. Take it easy. Dont worry, madam. Well see to it Dont be afraid sir.

Ill look into the matter Ill be with you in a moment It wont be too long, sir Please take it easy, madam irecting to a destination:

11:

Come with me, I will show you the way Follow me please. Let me show you This way, please Go down to the lobby Please take the lift to the 5th floor and turn right. Turn left/right at the first corner

12:

how eagerness to serve:

I am always at your service sir. Feel free to call me, sir Very good, sir. Ill be glad to help Certainly, madam. Ill be happy to do it Yes, I will My name is X, if there is anything we can do for you, just let us know

13:

eclining any offer:

I am terribly sorry sir, I cannot accept it It is out of our rule sir, I cant help you sir. Thats very kind of you, but no, thank you Im afraid we cannot do that That wont be necessary, sir, but thank you all the same This is out of our scope sir Im sorry, there is no discount Im sorry, madam, Im afraid we dont have any available What you are requesting is beyond our capability sir

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nswering any Request (When you are Uncertain):

I will try my level best, but cant guarantee you, sir. I will try, but not sure enough. Im sorry we cannot guarantee, but well do our best Im sorry, sir. Im afraid Im not sure, but Ill ask some one for you If you wait a moment, sir, Ill try to find it out

15:

xpressing happiness:

My pleasure. Im happy everything was to your satisfaction Im glad to hear that It is great sir. I am very fortunate sir

16:

xpressing sorry:

I am shocked to hear it, sir. Im sorry to hear that Its a great pity I am really sorry sir xpressing concern:

17:

Are you ok, sir? Is everything all right? Are you all right, sir? I hope you did not hurt yourself Would you like to see the doctor? I hope you are better now Are feeling ok? Should I call our doctor?

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greeing on anything:

Certainly sir Definitely sir Thats true Absolutely, sir Exactly, sir Why not?

19:

hen you dont understand something:

Could you repeat please? I am sorry, sir. I dont get your point. Could you speak more slowly? Im sorry, I dont quite understand. Should I get the manager? Pardon?

20:

inishing Conversation:

Good bye, and have a nice trip Have a nice day See you Thank you for coming Sorry, I have to go. Nice talking with you We all look forward to serving you again Hope you enjoyed staying with us