Vision

2010 A n n u a l Rep o r t

Personal
Encourage

Professional

Utilizing best business practices

Vision
Developing new business opportunities in a time of economic distress is challenging, but our remarkable staff, Board of Directors and I continue to leverage our strengths and develop new opportunities for the people we are privileged to serve. We are dedicated to implementing and seeking innovative ways to partner with community businesses, undertake new economic business opportunities, and manage with a strategic agenda. We continually examine ways to provide new services and build partnerships such as expanding our Good ScentsTM line and our admittance into the Department of Defenses Mentor Protg Program. An exciting new partnership with the Defense Contract Management Agency and Northrop Grumman Corporation will better serve Americas War Fighter while providing economic opportunities for people with significant disabilities. I am pleased to showcase how MVLE is using its decades of experience to give individuals the life they deserve. On the following pages you will read personal stories of achievement that show how we connect our resources and capabilities with partner organizations to benefit both the individual and local businesses. The remarkable individuals we serve celebrate their strengths, enjoy the sense of purpose their work provides, and prove a powerful example of their worth and equality to all those they encounter. Individuals with disabilities are real people, doing real work with proven skill and ability. During 2010, MVLE continued to prove that individuals with intellectual disabilities demonstrate hard work, great effort, perseverance, and teamwork. With each success story, we dispel preconceived notions and showcase their remarkable capabilities and the sweeping impact they have on their own lives, the businesses they serve, as well as the employees and clients they interact with. As we move into our fourth decade, everyone at MVLE is dedicated to closing the gap and seizing opportunities that allow individuals with disabilities to live a fulfilling life.It is a bold vision, but by engaging families, businesses, staff, and most importantly, individuals with disabilities, this organization will accomplish its mission. I look forward to the future of this organization and of the individuals we proudly serve. April Pinch-Keeler President

Letter from the President and Chairman

people with disabilities through employment and support services.

To create futures one person at a time for

Our Mission

will encourage personal and professional growth for people living with disabilities.

Utilizing best business practices, MVLE

Our Vision

MVLEs values are: Respect, Opportunity,

Joe Apa Chairman of the Board

Our Values

Success, Diversity, and Integrity.

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HR Accomplishments

1. New three-year strategic plan and strategy implementation plan for FY2011-FY2013.

2. Realignment of MVLEs human resources, accounting, and administration functions is supporting organizational growth while creating an increased people-centered focus. 3. 85% Employee satisfaction rate indicating MVLE offers attractive and satisfying work conditions for its 165 employees.

Accomplishments
6. Hosted first successful wine tasting event at Farmers and Fishers restaurant in Washington, D.C. 7. Expanded Good Scents TM scented floral product line to include corporate gifts and products for weddings and special events. 8. Recruited 162 volunteers, and performed over 1,858 hours of valuable services for MVLE. In addition, the volunteer program created a new wellness program for MVLE consumers.

4. 90% MVLE business customer satisfaction rate by involving frontline supervisors with the implementation of responsive customer service emphasizing problem solving, efficiency, and effectiveness. 5. 30% Reduction of the application review process time by streamlining interviews, observations and the intake process. Not only is MVLE able to make hires in less time, but they have created an applicant database for upcoming positions.

Rehabilitation Accomplishments
1. Increased our ability to provide quality rehabilitative services to over 300 individuals with disabilities attending MVLE by outsourcing all therapy and nursing services. 2. Purchased two new vans through a KOVAR grant doubling our ability to provide community outings that enrich the lives of individuals with disabilities. 3. Purchased state-of-the-art LiteGait standing weight support harness system with a KOVAR grant to enable individuals with severe mobility restrictions to safely walk and exercise using a treadmill, thereby affording health benefits and improving mobility. 4. Ten more individuals with disabilities employed at new locations in Washington, D.C. 5. Potpourri production expanded to Springfield and Chantilly so that all three MVLE locations now provide one-step task jobs employing more than 40 individuals with multiple disabilities. 6. Completed the national CARF accreditation and received a 3-year certification and recognition for two exemplary practice areas: The Silent Whistle System and the Wounded Warrior Project development program.

Business Development Accomplishments

1. Acceptance into the U.S. Department of Defenses Mentor/ Protg Program under the Defense Contract Management Agency. Northrop Grumman Corporation is MVLEs mentor and played a critical role in helping MVLE become the first AbilityOne agency in the country to be a part of this prestigious program. 2. Partnership with Fibertek, Incorporated, a leading producer of lasers and electro-optic systems for the military and aerospace industry leading to employment opportunities with the U.S. Army. 3. Improved quality and efficiencies through implementing a state-of-the-art quality control system in federal contract sites. 4. Partnership with the Wounded Warrior Project to develop employment opportunities for wounded military servicemen and women at MVLE. 5. Successful website launch with over 3,300 hits in the first four months of operation.

MVLE is awarded the KOVAR grant

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The Diligent Workforce

Heather Babiarz, Worldgate Sport and Health Club Director of Member Services and Housekeeping, describes Christopher, Yoon, Zeke, Kareem, David, Katin, Ross, and Steven as a dynamic group with remarkable people. She further describes them as adaptable, reliable and so very pleasant to work with. To read the letter that Ms. Babiarz sent one would never guess that this eight-person crew has multiple disabilities, with some unable to express themselves other than using gestures. Twice weekly for the past 5 years, this MVLE crew has provided detailed cleaning of the three-level 116,000 square feet Worldgate Sport and Health Club in Herndon, Virginia. Over the years, crew members have honed their teamwork and skills earning responsibility for almost all areas of the club. Their duties include cleaning the floor-to-ceiling glass of the four racquetball and 4 squash courts; sanitizing and wiping down the yoga mats and then re-rolling and organizing them; wiping down strength equipment and hand weights; dusting and trash removal. Worldgates Ms. Babiarz describes the crew as working with diligence. Worldgate also appreciates the patience and reliability the entire team demonstrates when areas to be cleaned are occupied by patrons and the team must readjust their schedule. The club would not be as clean and well-kept if it were not for the MVLE team. In addition, Ms. Babiarz hopes this partnership lasts a lifetime. Throughout the Washington D.C. area, partnerships with community businesses are providing successful employment opportunities for individuals with disabilities. Worldgate Sport and Health is supporting cultural change by enabling their patrons, staff, and other businesses to recognize the excellence this crew brings to their work instead of their disabilities. Of equal importance, each member of the team is a successful and valued member of their community.

Professional

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Dream Journey

Glenda is a 28-year veteran of MVLEs production and bulk mail services and co-chair of Our Voices Count, a self-advocacy council comprised of individuals with life-long disabilities receiving services from MVLE. Early in her life, Glenda envisioned a future that was very different from her reality. Her vision was to be independent and living on her own. Cerebral palsy limits Glendas fine and gross motor skills and requires her to use a wheelchair; she is also legally blind. Glenda grew up in an era when individuals with disabilities had limited access to community education and services. Her education ended after the 2nd grade and she spent the next 30+ years languishing at home. However, Glenda says her biggest challenge was the barrier created by people who assumed she was also intellectually disabled. The difficulty was magnified as most people surrounding her assumed her goals were unattainable. Despite these assumptions and many other challenges she faced, including breast cancer, she pressed on. Glenda realized her vision with tremendous perseverance along with community services, family, and MVLE. Glendas sister, along with home health care assistants have enable her to live independently in her own apartment. She is an experienced and valued employee of MVLEs bulk mail services and people everywhere are drawn to her ready smile and positive attitude. However, she is still pursuing more. Glendas vision for the future includes a desire for more work and a bigger paycheck to provide her with greater discretionary income- she likes to shop, but only if she has the money. She also aspires to write an autobiography to help people with disabilities and their families understand such challenges and how to create a vision for themselves beyond everyones assumptionsincluding their own.

Glenda

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More than Just a Job

Sally Wiltsie celebrated her 25th anniversary working at Springfield Country Club this past March as an MVLE client. After graduating from Accotink Academy Special Education program in 1983, Sally transitioned into MVLE where she received work adjustment and travel training. Her ability to perform quality work resulted in her competitive employment at the Springfield Country Club. As a dining room attendant, Sally sets tables for lunch, clears the tables, refills coffee and tea, empties trash, and removes linens part-time Monday through Friday. Not only are Sallys hands working to bus tables, but her heart is also working as she welcomes each club member by name. Sally has remained a constant for the club and enjoys the distinct honor of being their most senior employee. She is committed to her work and loves her job. Club staff is supportive of Sally and appreciate her. She is very proud to work at the Springfield Country Club with club employees, management and the Board of Directors. We think she is prefect for the job and wouldnt trade her for anything. says Megan Napier, an employee at the club. MVLE Employment Counselors continue to support both Sally and her employer so that her intellectual disability does not prevent her from being a skillful employee. Over the past 25 years, Sally has displayed a strong and loyal work ethic with exceptional service. Sally not only performs essential functions, but also warmly acknowledges members and employees providing added value for the club and its membership.

Sally Wiltsie

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A Model for Us All

Keith Yambaka

What is a meaningful life? When asked that question we may think of our families, communities, our most important relationships, and even social challenges that inspire us. It is rare that we think of work yet so much of our day-to-day lives are devoted to our jobs. For many, work is a paycheck, a struggle, or just a job. Not for Keith Yambaka. Keith entered employment in 2004 after graduating from a special education program in Maryland. His very first job was with a supervised worksite at Rehabilitation Opportunity Inc. Keith gained skills and experience in rolling posters, labeling, and collating. But soon his abilities and hard work prepared him to make a change. Keiths fellow workers and supervisors saw this drive and his desire to do and learn more. Keiths motivation and determination enabled him to successfully transition from ROIs supervised worksite to MVLEs competitive worksite at Walter Reed Medical Center in the fall of 2005. With the help of his Employment Consultant he learned how to take public transportation, and then worked with the supervisors at MVLE to learn his duties with a positive attitude and desire for success. Keith is a model employee at MVLE. He is trustworthy and always performs his tasks independently. He is currently responsible for trash collection, mopping the stairwells, vacuuming designated offices, cleaning bathrooms and cleaning the WRMC plumbing store. After these tasks are complete he arrives at the MVLE site at WRMC to sweep the floors. He is proud to serve MVLE with his skills and training and is enjoying his meaningful life by working hard as a valuable member of the WRMC custodial crew.

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Potpourri, Purpose, and Paychecks

Encourage
MVLE is continually expanding the product line and seeking new customer markets. This year in addition to our popular potpourri; innovative products such as scented shoe fresheners, envelope sachets, and the Floral Dcor line have been added. Good ScentsTM also provides commercial and corporate businesses a low-cost alternative floral decoration for lobbies, offices, and events. As a participant in the Department of Defenses Mentor Protg Program we are now starting to sell into the corporate market. On the retail level, our products continue to be successfully sold at Whole Foods and Giant grocery stores. Good ScentsTM is a progressive venture that is building sales volume, increasing work opportunities regardless of disability level, recycling goods, and cheerfully serving the customers who purchase and enjoy our products.

Upon entering the scented floral product area there are vibrant colors and the wonderful scents of vanilla, pumpkin, apple and lavender. The energy and enthusiasm of the employees is almost tangible. Their work is very purposeful; some carefully scoop petals and pour them into small fabric bags, others close the bags and attach a bow with the Scented Florals product tag. Scented Florals production begins at our Boston Boulevard location where donated flowers from area supermarkets are delivered. The flowers are then dried into piles of colorful petals used for making a variety of Good ScentsTM products. In Chantilly, the materials are packaged into all types of potpourri, fabric sachets and shoe fresheners. Production at Fullerton Street focuses on creating envelope sachets. As Good Scents continues to grow it is creating more opportunities for individuals at all three MVLE locations. This new division of MVLE is striving to provide meaningful and enjoyable work for individuals without regard to their level of disability. Judging by the zeal displayed by our employees we are achieving that goal. When the Chantilly Good ScentsTM crew was asked about their work they readily volunteered this was the best job ever. They are building friendships within a team of co-workers while they create valuable products. One said this was their dream job while another said they never wanted a different job. Their passion and pride shows in both their high-quality work and their goals. The advice they had for others wanting to work was enjoy the paycheck. They were then asked So whats the goal after you have landed the best job ever? Make even more money! they enthusiastically responded.

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Utilizing best business practices

MVLE Lines of Business

Janitorial-Custodial

Comprehensive Mailroom Services & Web-based Fulfillment Secure Document Management Scanning & Document Destruction Rehabilitation Services-Vocational Employment-Day Support Good ScentsTM Potpourri-scented Floral Products

Employment Solutions to the Community Businesses:

Car Detailing Food Service Flyer & Neighborhood Newsletter Delivery Fulfillment Housekeeping Services Property Monitor Warehouse Services

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Financial

Demographic Statistics
Number of Individuals served 580
Female: 36%

Gender

Male: 64%

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MVLE Board Members

Joseph Apa
Chairperson
Senior Partner, The Capital Group Committees: Executive, Finance, Business Development

Carl Ericson

Communications Consultant Committees: Legislative

MVLEs President and VPs

April Pinch-Keeler
President, CEO

Gay Shane
Vice Chairperson
Director, Global Security/FSO NES Associates, LLC Committees: Executive, Performance Development

Brittany Wismer
AssistantVice President of Sales Congressional Bank Committee: Business Development

Mark Beerthuis
Secretary
US Army-Retired Committees: Executive, Board Governance

Karen Roberson

Realtor/Parent Committees: Legislative, Business Developmentt

Kenan Aden
Program Services

Gary Bojes, PhD

Treasurer
Sr. Level Program & Policy Advisor, Rural Development Utilities Program, US Dept. of Agriculture Committees: Executive, Finance

Scott Mendelson Paul Seigle

Principal, Edge Commercial Committees: Business Development

Senior Vice President

Ken Rush
Vice President
Business Contracts and Development

B. Frank Doe
Past Chair
Financial Planner, Frank & Darby Do Committees: Finance, Audit

Market Risk Analyst-PES Committees: Performance Development, Board Governance

Samantha DiCola
Vice President
Administration

James E. Smith Amber Walsh

BSW,QMHP

Ken Hansen
Attorney Bryant Miller Olive

U.S. Census Bureau-Retired Committees: Audit, Performance Development

JS Associates Owner and Principal Consultant Committees: Business Development and HR

Robert A. James James Walsh

Client Manager, Bank of America Merrill Lynch Committees: Audit, Performance Development

John Pellegrin, Esq

Law Offices of John D Pellefrin, P.C. Committee: Business Development

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#8257

Center Based Services

7405 Boston Boulevard Springfield, Virginia 22153 (703) 569-4686 (703) 569-3932 Fax (703) 569-1690 TTY

Corporate Headquarters
7420 Fullerton Road, Suite 110 Springfield, Virginia 22153 (703) 569-3900 (703) 569-3932 Fax (703) 569-1690 TTY MVLE is an equal opportunity employer.

Center Based Services

3855 Centerview Drive, Suite 100 Chantilly, Virginia 20151 (703) 796-9602 (703) 796-9615 Fax (703) 569-1690 TTY

MVLE is a 501(c)3 not-for-profit organization.

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