m a n a g e m e n t

S e r i e s

Core Competencies to Continuously Improve Performance at Work

Gain soft-skills and the competency to manage your work and the people you work with. This programme focuses on developing self-directed performers with the right attitude for learning and delivering high quality work that will make a bottom-line difference in your organisation.

M a n a g e m e n t

S e r i e s

You Can Be Effective Too!

Core Competencies to Continuously Improve Performance at Work
Soft-skills programmes are designed to create a balance between task and people at work. Focus on developing your staff to become self-directed performers with the right attitude for learning and delivering high quality work that will make a difference in your organisations bottomline. Given a chance and the right mind-tools, everyone can master the core competencies of work productivity. Give your people that chance, today.
Objectives
Participants will learn: Core competencies that count in a performance evaluation and how to continuously enhance performance. How to work better with people and how to communicate clearly. To change mindset and look at challenges more positively. How to manage workload productively. How to turn intentions into actions. To recognise whats urgent and whats important.

Facilitator
Ananthy Sankaran Ananthy boasts 20 years of working experience in the marketing, sales and training industry. She is winner of the prestigious Best In-house Trainer award from a top notch Training and Consultancy firm in the country. She has trained employees from all levels including Top Management, Senior Managers to Clerical staff. Her areas of expertise or most popular training workshops are largely in the administrative competencies areassuch as Motivation, Communication, Interpersonal Skills, Leadership, and many more. Her portfolio includes in-house training programmes for Polis Di Raja Malaysia (PDRM), LHDN, PERKESO, TNB, JPM, MPSA, JPA, and Jabatan Akauntan Negara, to name a few. Ananthy was also on the panel of PERHEBAT (Perbadanan Hal-Ehwal Angkatan Tentera) trainer at Sungai Buloh where she had conducted Entrepreneurship and Motivation programs for Cadets, Majors and Colonels. Ananthy has also conducted programmes for the automotive industry; she assisted 400 Line Leaders from Perodua to enhance their core competency skills, she also formed positive work culture for more than 200 staff of Naza Kia, Toyota Assembly, Proton and 100 Volvo staff. Ananthy Sankaran holds a B. Econs. (Business Administration) and Masters Degree in Civilization Studies from University Malaya.

Who Should Attend

Clerks Supervisors Officers Executives Managers

Methodology
Lectures, supported with group discussion, role play, case study, self analysing & experiential learning. This programme is simple and easy to understand, with practical applications that will produce immediate results.

M a n a g e m e n t

S e r i e s

You Can Be Effective Too!

Core Competencies to Continuously Improve Performance at Work
Course Outline
Creating a balance between people and numbers Are you task oriented? Are you people oriented? How to create balanced leadership style Characterising your work style Understanding evolution of time management Are you productive? What tasks are considered productive in finance department? Working with stakeholders Analyse your communication matrix Your personality versus team members Your personality versus boss Learning to accept differences Dealing with debt collection Things to know by heart Creating your collection system Handling difficult situation Maintaining a positive relationship Understanding what is required of you What my boss and others want from me Am I acting my roles? How to carry my responsibilities professionally? Identifying core competencies What is competency? Main contributor in performance evaluation Core competencies at present level Core competencies for the next level Understanding your attitude How much attitude contributes to KPI? Understanding Financial Attitude Strength and weaknesses of finance staff What influences my attitude? Making attitude work for you Simple attitude changing process Discover how much can you change Secret to develop positive attitude.

Registration Form | MPDC programme

Online Registration: www.mia.org.my
participants details 1. FULL NAME AS PER I/C (Dato / Datin / Dr / Mr / Mrs / Ms): Vegetarian meal

programme registered for Core Competencies to Continuously Improve Performance at Work 1 & 2 September 2010 (Wednesday & Thursday), Grand Seasons Hotel, Kuala Lumpur Fee

DESIGNATION: MEMBERSHIP NO.1 : Vegetarian meal

2. FULL NAME AS PER I/C (Dato / Datin / Dr / Mr / Mrs / Ms):

Member | RM 750 Member Firms Staff or Sponsored Staff 1 | RM 850 Non-member | RM 950 registration / enquiry Call : Shadia Tel : 03.2279 9349 Fax : 03.2273 5167 Email : mpdc@mia.org.my Add : Malaysian Institute of Accountants Dewan Akauntan, No. 2, Jalan Tun Sambanthan 3 Brickfields, 50470 Kuala Lumpur

DESIGNATION: MEMBERSHIP NO.1 : Vegetarian meal

3. FULL NAME AS PER I/C (Dato / Datin / Dr / Mr / Mrs / Ms):

DESIGNATION: MEMBERSHIP NO.1 :

terms & conditions course fee Fee is payable to: 1. MIA-MPDC for programmes in the Klang Valley and other locations (other than item 2); 2. MALAYSIAN INSTITUTE OF ACCOUNTANTS for programmes in Perlis, Penang, Perak, Kedah, Johor, Sabah and Sarawak. Fee includes course materials, lunch and 2 tea breaks per day. Admittance will only be permitted upon receipt of full payment. Registration made by fax must be followed immediately by payment. CANCELLATION / TRANSFER Upon registering, participant(s) are considered successfully enrolled in the event. Should participant(s) decide to cancel/ transfer their enrollment; a cancellation/transfer fee will be levied. Written cancellations/transfer notice received: One (1) week before the event, a refund (less an administrative charge of 20%) will be made. For no-show on the day of the event, no refund will be entertained. You can substitute an alternate participant(s) if you wish to avoid cancellation/transfer charges. Any difference in fee charges will be charged accordingly. Cancelled/transferred unpaid registrations will also be liable for full payment of the registration fee. sponsored staff 1 Sponsoring member is required to indicate his/her name, designation and membership number in the registration form. The sponsored staff must report directly to him/her in his/her firm or company, but for the latter, not in a subsidiary or related company. In the absence of written information on sponsoring, no refunds will be applicable after confirmation of acceptance of registration. Terms and conditions apply. CPE HOURS All participants will be presented with a Certificate of Attendance upon successful completion of the programme. For MIA members, the CPE hours will be credited into the Membership System within 2 weeks of the programme. DISCLAIMER Malaysian Institute of Accountants (MIA) reserves the right to change the speaker(s), date(s) and to cancel the programme should circumstances beyond its control arises. MIA also reserves the right to make alternative arrangements without prior notice should it be necessary to do so. Upon signing the registration form, you are deemed to have read and accepted the terms and conditions.

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