INTERPERSONAL COMMUNICATION

INTERPERSONAL COMMUNICATION

The Johari window indicates the relationship between intrapersonal and interpersonal communication The Johari Window
Known to self Known to others 1 Open 3 Hidden Not known to self 2 Blind 4 Unknown

Not known to others

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SKILLS FOR INTERPERSONAL COMM

Self awareness of ones attitudes & beliefs Control over oneself holding ones tongue and remaining calm when attacked Speaking clearly & pleasantly with eye contact & modulation Good manners & etiquette

Introducing others junior to senior Introducing oneself give only info that may be useful to the other Paying compliments thanks when complimented Listening let others finish
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SKILLS FOR INTERPERSONAL COMM

Understanding non-verbal behavior body language Feedback should be

Immediate Positive Specific, not vague Comment on controllable aspects Be sure of your motive for feedback Should not make one feel threatened No need to justify Seek clarification for vague feedback Guard against over reacting Think over the points & make improvements
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Receiving feedback

SKILLS FOR INTERPERSONAL COMM

Asking questions

Should not make speaker uncomfortable Should be open ended What if questions Ask suggestions, advice Ask about feelings, emotions Repeat the question to make sure it is understood

Assertiveness without aggression is self controlled, conscious behavior which leads others rather than makes them feel being overpowered. It is all about using the right language
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SKILLS FOR INTERPERSONAL COMM

Disagreement without being offensive state another point of view instead of opposing. Ask questions like is there any other way of doing it better Summarizing Always at the end to ensure that all points are covered and clearly understood Closure cheerful & pleasant

Lets all have coffee over this Thanks for your contribution

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LISTENING

FOUR STEPS OF LISTENING

Hearing Interpretation Evaluation Response Listening is a positive activity, involving the effort of understanding the other persons full meaning A good listener notes all non-verbal cues and gets the complete message All our faculties function while listening attentively
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IMPORTANCE OF LISTENING

Skilled, sympathetic listening is a good tool Inefficient listening affects inter-personal relations, decision making & employee relations Motivation and raising morale is more effective if employees are listened to carefully Listening in meetings/ conferences reduces verbal conflict & improves discussion Good listening improves social relations

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BENEFITS OF LISTENING

Find out more information Learn about people and how their mind works Improve relations with people Raise morale of employees /subordinates Obtain suggestions / new ideas Discover why employees perform as they do Help with solving problems

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BLOCKS TO EFFECTIVE LISTENING

Distraction in the mind Wandering attention Planning a good argument Lack of interest Avoiding the effort to understand a difficult thing Tendency to criticize Emotional block Emotional excitement Impatience Poor health Excessive note taking noise
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IMPROVING LISTENING SKILLS

Pay close attention Use your eyes as well as ears Show the speaker that you are listening Some guidelines

Stop talking Put the speaker at ease Show a desire to listen Write down the main points Do not create / tolerate distractions Be patient Keep control over your temper Listen between the lines Ask questions Do not jump to conclusions
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IMPORTANCE OF SILENCE

Silence is important to be able to hear someone speak Cultural differences west does not allow speaking in between Silence should be interspersed with indications of listening Mind should be silent too and not engaged in thinking about other things Silence requires self control

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