Assistance at the airport

Zurich Airport offers assistance to disabled passengers and passengers with reduced mobility on their way at the airport.

Services for passengers with reduced mobility

The service is provided by careport AG and is available free of charge to all passengers with reduced mobility. If you register as prescribed, careport accompanies and assists you on your way from the arrival at the airport to the aircraft and back from the aircraft to the arrival hall. careport assists you in checking in your luggage, at passport control, at customs and at security control as well as in receiving your luggage back. careport also takes care of your special needs, such as the transport of your wheelchair or the appropriate handling of your assistance dog.

At Zurich Airport, there are special parking areas available for passengers with reduced mobility, such as in car parks P1, P2 and P3. If you hold a parking permit for disabled persons, you may request a special admission in order to use the inner curbside for getting out of or into your car. If you arrive by train or by bus, you can get from the respective stations to the checkin facilities on handicapped accessible ways. Should you nevertheless need assistance on your way from the bus or the train station to the check-in, there is a charged porter service available. The service can be ordered at the respective call devices. After your arrival at the airport, you have two possibilities to demand the necessary assistance:

Should you have not been able to announce your demand on time or should you arrive late at check-in or at the pick-uppoint, please note that careport will make all effort but can not guarantee that you reach your flight on time.

Useful information
More detailed information concerning the service for disabled passengers and passengers with reduced mobility can be found on www.zurich-airport.com/prm If you have questions concerning the service by careport, please contact info@careport.ch For feedback after your journey, please contact customer.relations@zurich-airport.com or use the feedbackform on www.zurich-airport.com Should you have any question on assistance on board of the aircraft, please contact your travel agency or your airline. We are looking forward to welcoming you at Zurich Airport.

Landing at Zurich Airport

If you need assistance on your way back after landing at Z urich Airport, please announce this, as well as your demand for assistance while departing from Zurich Airport, already at the booking or latest 48 hours prior to the departing flight to your travel agency or to your airline. Alternatively, you have the possibility to announce your demand latest 48 hours prior to the scheduled departure of your return flight to Zurich to your travel agency or to your airline. After landing in Zurich, you will either be either picked up directly at the aircraft seat or at the arrival gate, depending on your needs. Provided you have announced your d emand as prescribed, you should wait no longer than 10 minutes for assistance. careport will accompany you on the way through customs, passport and security control and will assist you in receiving your luggage. After that, careport will accompany you to one of the drop-off-points and will bid you farewell. The drop-off-points are signed with the common pictographs and furnished with seating-accommodation. There you can meet with somebody to pick-you up or you can continue your way to the bus and train station or to the parking areas on h andicapped accessible ways. Should you nevertheless need assistance on your onward way, you may demand the chargeable porter service.

Departure at Zurich Airport

In order to make use of the assistance, please announce your demand when booking your flight, latest 48 hours prior to the scheduled departure time, to your travel agency or to your airline:

 Either you report one hour prior to your flights s cheduled time of departure to the check-in counter of your airline. After you have checked-in your luggage, careport will pick you up and accompany you on your further way to the aircraft.  Or you report two hours prior to your flights s cheduled time of departure to one of the pick-up-points in checkin hall 1, 2 or 3. The pick-up-points are signed with the common pictographs and they are located near the terminal entrances. At the pick-up-point, careport staff will assist you or there will be a calling device for you to demand assistance. careport will then pick you up and accompany you on your further way to the aircraft.

 Please let them know your individual demand of assistance as exactly as possible.  Please announce if you need assistance also on your way back, after landing in Zurich.  Please give note to your travel agency or your airline if there are other specialties, for example, if you need to have a battery driven wheelchair transported or if you are accompanied by an assistance dog.

Provided you announce your need of assistance as described on time to your travel agency or to your airline and if you arrive on time at the check-in counter or at one of the pick-up-points, you normally shall not wait more than 10 minutes for assistance. Under certain circumstances there may be slightly shorter or longer waiting times due to daily operations. However, if you have announced your demand as prescribed, it is guaranteed that you will reach your flight on time.

1 edition, 5000 copies Status: July 2010

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Flughafen Zrich AG P.O. Box, CH-8058 Zurich-Airport www.zurich-airport.com

1000-253