SHANE DRAPER

North Metro Atlanta, GA (678) 662-6336 sdraper@springmail.com www.LinkedIn.com/in/ShaneDraper

Seeking position in Desktop Support Analyst Support in the HIT Field

Diverse experience with leading technology companies seeking career position focused on career growth and stability. Core competencies as a Network Support Specialist include: LAN/WAN Administration Software & Hardware Support Mainframe Connectivity Remote LAN access Industry Certifications Technical Team Supervisor Database Administration Repairs and Upgrades Customer Technical Support New employee training Technical Documentation Workstation configuration

TECHNICAL EXPERTISE
Networks: Fiber Optic & Ethernet topology (LAN), Cisco Routers, HP Procurve Switches,TCP/IP, SNMP, Remote Control Software, Server Administration Certifications: MCSE (Microsoft Certified Systems Engineer), CNA (Certified Netware Administrator) A + (Hardware Technician), Dell Premier Partner Hardware: ALL major brand PCs, laptops and server systems including Dell, HP, IBM, Toshiba Sony, Apple Macintosh, plotters, printers, scanners, smartphone and tablet devices Software: Microsoft Office (Word, Excel, PowerPoint, Access, Outlook), Lotus SmartSuite, Microsoft Exchange, WordPerfect, Lotus 123, DBMS, Desktop Publishing, CRM, Remote Control Software, Antivirus & Spyware, Spam E-mail filtering, Backup Programs, Remote LAN Administration (Managed Services), PC to Mainframe Connectivity

Operating Systems: ALL Versions of Microsoft Windows (Windows 98 ME 2000 NT VISTA Windows 7-8), Apple Mac OS, Novell Netware, Android, Blackberry, iPhone

PROVEN ABILITIES & ACCOMPLISHMENTS

Successfully managed 125 clients at ComputerPros LLC with specialty in targeted business IT solutions for small to mid sized business networks and SOHO environments. Provided LAN Administration at Cottrell, Inc. on large network of 100+ workstations, 15 servers, Exchange Server, BlackBerry Server, Remote Sales laptop support, 24x7 onsite and remote support for all 250+ staff. Developed custom programming for Engineering staff, LAN and Fiber Optic cable management and infrastructure upgrades. Provided technical documentation and trained replacement IT company staff. Upgraded Home Depot HQ location with over 3,000 systems in eight months from Windows XP to Windows 7 Professional, managed 3rd Level Support Help Desk tickets using Office Communicator remote support, troubleshot Microsoft SCCM deployment issues, provided technical documentation for staff training and ticket intake management system. Managed migration projects for Windows Server 2000 2008 and Exchange 2000 -2010 for over 250+ users and 12 servers at Cottrell, Inc. Instructed Computer Information Systems classes at Lanier Technical College including A+ Certification, Visual Basic, Computer Concepts and Operating Systems

Shane Draper, page 2 Provided AS/400 network troubleshooting and software support for Internet based payroll product using Clarify, Oracle, IBM Client Access and Internet browsers at ADP HQ office Trained new staff on customer service skills, technical support procedures, Windows and MS Office Managed internal support desk for all LAN technical problems at HQ office including Dell laptop repair, imaging new systems using Ghost software, network configuration troubleshooting, MS Exchange mail dialup support, Microsoft Office troubleshooting, etc. Administered Enterprise LAN/WAN network along with hardware and software support for over 500 staff personnel at four Corporate locations using workstations networked to AS/400 servers including remote networking and distribution center operations in a retail clothing business operation

RELATED EXPERIENCE
Jackson Healthcare Alpharetta, GA DESKTOP SUPPORT SPECIALIST The Home Depot Atlanta, GA THIRD LEVEL SUPPORT & WINDOWS UPGRADE SPECIALIST Computer Pros, Inc. Cumming, GA SENIOR SYSTEMS ENGINEER Cottrell, Inc. - Gainesville, GA NETWORK ADMINISTRATION & SUPPORT MANAGER Lanier Technical College - Cumming, GA COMPUTER INFORMATION SYSTEMS PROFESSOR ADP - Alpharetta, GA SECOND LEVEL NET HELP DESK SUPPORT NORTEL NETWORKS (contract) - Atlanta, GA SECOND LEVEL HELP DESK SUPPORT INACOM INFORMATION SYSTEMS - Atlanta, GA SYSTEMS ENGINEER IBM CORPORATION - Atlanta, GA NETWORK ADMINISTRATION & DATABASE PROGRAMMING 2013 2011-2012 2003-Present 2002-2010 2001-2002 2000-2001 2000 1997-2000 1995-1996

EDUCATION SOUTHERN POLYTECHNIC STATE UNIVERSITY Advanced Technology HIT Pro Certification (in progress)
SOUTHERN COLLEGE OF TECHNOLOGY Bachelor of Science Degree in Applied Computer Science (with Honors)

AFFILIATIONS American Legion Post 307 Business Network International Theres Hope for the Hungry First Redeemer Church Technology Association of Georgia (TAG) Georgia HIMSS