VIJAY MALLIYAM SHANMUGAM

 msvijay@gmail.com 9791032314

SUMMARY

• Around 8 years of experience in Software QA, currently leading a Performance Engineering team.
Worked with Automated, Performance, Functional System Integration Testing on a wide
range of applications in the Windows and UNIX platforms
• Hands on experience with Performance Testing, Black-Box Testing, Regression Testing,
System-Integration Testing
• Two plus years of onsite experience in UK, Europe and Singapore.
• Served as Test Automation Lead for Yahoo! Inc., HP, Motorola and Sainsbury’s. Developed
test strategy and handled concurrent releases
• Implemented Effort Estimation successfully for ADP client using Use Case Points analysis
• Developed, assisted and maintained test environments and test data supporting defined test
scenarios
• Prepared Defect dashboard template for Validation & Verification Practice across projects
• Collaborated with project managers to formulate test strategy, Effort estimation, test
specifications preparation
• Expertise in developing and executing Test cases for Manual / Automated testing
• Recommended design improvements to the project team for improved testability
• Proficient in Automated Testing using Load runner, Quality Center, Quick Test Pro
• Deriving test conditions(Manual) and test scripts (Performance testing) in line with Business
scenarios
• Demonstrated expertise in Banking projects, received best performer award while working for
CITIBANK client
• Consolidated test suite for Functional, Load, Stress and Regression test cases.
• Compatible with Bug-reporting tools
• Vertical Domain Knowledge of Banking, Retail, Mortgage and Semiconductors
• Worked with Business users and Development team to gather requirements
• Implemented to Test Automation framework of LoadRunner, Microsoft’s ACT and Open STA
• Around 1 year of experience in projects that involved onsite interaction with US client
• Demonstrated Testing Methodologies confirming to the software quality systems supporting SEI-
CMM Standards
• Authored Training materials for Manual Testing and Test Tools
• Possess B1 Visa to US with validity till 2016 and Work-Permit to the UK
• Actively Participated in company initiatives to improve project quality and performance through
Knowledge sharing and Training Sessions

PROFILE

Hardware OS / Products / Languages Software

Pentium Windows 95/98/2000/ XP
Pentium Unix / Linux UNIX, AIX v 5.2, SUSE Linux 10 Enterprise Server, Red
Hat Enterprise Linux, UBUNTU Linux 6.01
Testing Tools Load Runner 9.10, Quality Center 9.0, Quick Test Pro
8.2, MS-ACT, Test Director 8.0, WR 7.5, Open STA,
BadBoy,Php-T Framework
Defect tracking Tools Test Director 8.0, Quality Center Bug Tracking Pro,
Bugzilla
Languages C, C++, VBScript, SQL, JSP
Database / Tools Oracle 8i/91/10g, MS SQL Server 2000, MySQL 5.0,

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 DB2 / Toad 7.6, SQL Navigator

ACHEIVEMENTS &CERTIFICATIONS

• Was awarded Key performers’ of the Month at Sainsbury’s

• Obtained e-Award at Hewlett-Packard from Project Manager for outstanding performance for a
Performance Testing Project
• Appreciation by Client (STMicroelectronics) for implementing Automation Framework for Factory
Automation Project Performance Testing and also Training their Internal staff
• Certified against Software Testing, Network Monitoring and Win Runner
• Honored by Business Head for Mentoring Resources with Load Runner at Hewlett-Packard

PROFESSIONAL EXPERIENCE
*In reverse chronological order.

Organization : Expertus Inc., United Kingdom.

5 May 2008 – Till Date

Organization : Yahoo Inc., Research & Development Ltd., Bangalore

Duration : 10 Apr 2006 – 23 Apr 2008

Organization : Hewlett Packard Corporation, Bangalore

Duration : 29 Dec 2003 - 07 Apr 2006

Organization : Maveric Systems Ltd., Chennai

Duration : 21 Apr 2003 - 24 Dec 2003

Organization : AFT Software Solutions Ltd., Chennai

Duration : 03 Jul 2001 - 27 Mar 2003

PROJECT DETAILS

HR Transformation

Client : Sainsbury’s Plc

Duration : July 29 2008 – Till Date
Role : Volume & Performance Lead

Project Summary:
Sainsbury’s is a second largest retailer in the United Kingdom, Sainsbury's store offers around 30,000
products with 600+ stores, offering food as well as non-food products and services, and also possess 147
stores operating on internet-based home delivery shopping service. HRT project was implemented as an
upgrade to the existing HR Applications, including Recruitment – Internal as well as External, Third party
suppliers, Online Learning Management, Discoverer Reporting, Colleague Admin and Finance Modules.

Roles and Responsibilities:

• Consolidation of Business Processes for V and P testing with Business Team
• Driven the team for Precise Reference and Parameterization data for Volume Testing
• Implemented Design and Execution plan for Performance testing
• Performed Oracle NCA scripting using LoadRunner 9.1 for HR Modules

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 • Used Ajax Protocol for External iRec and Discoverer modules
• Designed Controller scenarios for Execution
• Data profiles’ implementation for concurrent usage models
• Offshore co-ordination and project tracking

Debenhams Yantra Upgrade

Client : DEBENHAMS
Duration : May 08 2008 – Jul 18 2008
Role : Test Lead

Project Summary:
Debenhams is the one of leading stores having 145 outlets across the UK and Ireland and a fully
transactional website, reflecting Debenhams' commitment to offering our customers greater value, a wider
choice and excellent service across every area in which they trade. Multistream ordering was integrated
in the existing system which involved both end users and the store users’ modules.

Roles and Responsibilities:

• Validated the Test scripts for the Debenhams Yantra 8x Integration for MSO modules
• Prepared Performance Testing Scenarios
• Implemented Business Processes as per the LoadProfile using LoadRunner 9.10
• Load Injectors were employed and validated as per Perf requirements
• Analyzed the User requirements along with the Specifications to confirm with the AVI file flows
• Test cases reviews and walkthroughs. Test Cases execution
• Handling client calls with the UK client for meeting the project’s QA deliverables from offshore team

Yahoo! Alerts

Client : Yahoo Inc., US

Team Size : 7
Period : Aug 03 2006 – Till Date
Role : Test Lead

Project summary
Yahoo! Alerts is a free, personalized notification service that instantly informs the Y! user of what he
considers important and relevant via email, instant message, pager, or mobile. To take advantage of this
service, the user signs in (or sign up to get a Yahoo! account) and customize his Yahoo! Alerts content
and how it is delivered to him, Yahoo! supports about 24 Y! Alert categories. Currently alerts are
supported only for Canada and US internationals and in near future we are planning for Europe against
France, Germany and Italy. It supports RSS Feeds, keyword types, search based and User preference
allocated alert types which are supported through Match-Engine based, Poller-based and Storage server
based alert notification servers located all through the globe.

Roles and Responsibilities

• Currently handling Y! Local Alerts Release
• Web Services Automation using php-T framework
• Individually implemented QA certification for a Beta release of Y! Alerts
• Validated the product against business requirements using RTM

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 • Extensive QA done on server capabilities, RSS feeds verification
• Data-driven testing for the XML parameters via Post/get methods
• Mentoring new team members on the QA procedures, Server validation techniques
• Preparing status reports on weekly basis.

Yahoo! Mail- PIM Eagle release

Client : Yahoo Inc., US

Team Size : 5
Period : Apr 20 2006 – Jun 29 2006
Role : Sr QA Engineer

Project summary
PIM(Personal Information management) is a powerful online contacts and scheduling manager. It’s used
to store all of the users’ contact information about individuals and companies. Yahoo! Address Book
supports files exported from Outlook, Outlook Express, Netscape/Thunderbird, and Palm Desktop.
Likewise, you can export your Address Book to these applications. EAGLE release, efforts involved in
Eagle will be Front-end and XML API. Due to a full UI rewrite, manual regression was performed across
all class A browsers for both US and INTL. Moreover, the plan is to release Eagle FE to production which
still talk to the current YAB backend, and then start migrating batches of Yahoo accounts to the new
Raven backend after Eagle rollout.

Roles and Responsibilities

• Coordinating the work of Bangalore QA team, verifying product features and integration
requirements, ensuring the timely delivery of Test milestone and Product release
• Analyzed the User Requirements and Specifications and Developed the Test Strategy
• Participated in regular Project status meetings with the US team
• Implementing Functional Testing Framework
• Architecting Requirements to Use case with Test Scripts and Defects using TD
• Preparing status reports on daily and weekly basis.

M6 FAP

Client : ST Microelectronics
Team Size : 4
Period : Jan 25 2005 – Mar 25 2006
Role : Test Engineering – Lead
Location : Italy

Project summary
STMicro had planned to put-up state-of-the-art semiconductor plant, known as M6, at Catania (Italy). M6
would be entirely devoted to leading edge semiconductor technologies, with a particular focus on Flash
and other non-volatile memory technologies. The intent was to upgrade current production techniques
which were 200 mm (8") wafers to 300 mm (12") wafers. The transportability was from Crolles 2, which
included the high-level design artifacts pertaining to the custom software for the Crolles 2 MES version
2.7 currently in production (based on 300works version 2.1.5 and FACTORYworks 3.2.1). The features

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that incorporated for this project included MES-PowerCMP Interface, Centralized Error Handling, Sorter
Process Release, Etc.

Roles and Responsibilities

• Coordinated the work of testers, met end-users to determine product features and integration
requirements, ensuring the timely delivery of Test milestones and Product release
• Analyzed the User Requirements and Specifications and Developed the Test Plan
• Participated in regular Project status meetings related to testing
• Identifying use cases for Regression Testing from Crolles 2
• Implementing Functional, Performance Testing Framework
• Base-lining of Functional, Load and Stress Test Scripts for Automation(LR, QTP, TD)
• Architecting Requirements to Use case with Test Scripts and Defects using TD
• Installed and setup Load test environment from scratch, LR Controller,
Load Generators

Crolles-2

Client : MOTOROLA
Team Size : 6
Period : October 10 2004 – January 18 2005
Role : Test Engineering (Performance) – Lead
Location : Italy

Project summary
Motorola collaborated with STM in building an advanced 90 mm wafer pilot-line FAB. This version of
300works contains the new FACTORY works V3.3 of Brooks Automation. Crolles 2 will merge 300works
2.2 with the custom MES application V2.7. The major components were the Intelligent User Interface
(IUI), used to run operations in the FAB, to mention a few, Creating carrier, receiving lot, starting wafer
process, sorting wafer jobs,etc. and Integrated Development Environment (IDE), used to configure the
software, model the FAB involving operational logic/business rules. Treat each wafer with potentially
unique process settings like Wafer-level control, targets, and settings at wafer-level and feedback at lot-
level facilitating tracking.

Roles and Responsibilities

• Implementing Performance Testing Framework
• Base-lining of Load and Stress Test Scripts for Automation(LR,TD)
• Installed and setup Load test environment from scratch, LR Controller,
• Load Generators and Scheduling appropriately in-line with Wafer Processes
• Presenting the test results in graphical form, analyzing the Results
• Participated in the Performance test results review meetings

Business Intelligence

Client : Hewlett-Packard (Internal)

Team Size : 1
Period : Jun 29 2004 – Sep 27 2004
Role : Performance Analyst

Project summary
BI is an essential information technology component for HP in view with business performance
improvement initiatives. At its core, business intelligence is the extraction and transformation of data from
disparate internal and external sources to information in the form of dashboards and reports that is used

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to make critical decisions in the organization. For the front end, there will be a user reporting and querying
interface

Roles and Responsibilities

• On-site Development team coordination

• Deriving Business Scenarios
• Composing Performance test input templates
• Coordinating with Manager for Performance test strategy
• Developing and Executing the Load Runner Test scripts
• Setting up Load Generators at Onsite (US, France, Hong Kong)
• Base-lining response times for Scenarios
• Preparing status reports on weekly basis

GLOBAL PQT
Client : DHL
Team Size : 2
Period : Feb 18 2004 to Jun 23 2004
Role : Performance Test Engineer

Project summary
DHL is the world's leading express and logistics company offering customers innovative and customized
solutions. Global Piece Query Tool (PQT) is a web-based, internal query tool that is developed as a part
of the piece enablement program. An application like PQT is designed to provide a single point of entry
that will track the shipment status against a given Shipper Shipment Reference, Facilitate shipment query
for other applications that require this functionality and also allows extended visibility by having airway
bills, invoices, delivery sheets and receiver signature images linked.

Roles and Responsibilities

• Deriving Business Scenarios
• Composing Performance test input templates
• Coordinating with Manager for Performance test strategy
• Developing and Executing the Load Runner Test scripts
• Base-lining response times for Scenarios
• Preparing the Performance report

HP Business Support Center

Client : Hewlett-Packard (Internal)

Team Size : 2
Period : Dec 30 2003 to Feb 16 2004
Role : Test Engineer

Project summary
The Business Support Center, or BSC, serves HP customers with self-support information about HP
products and programs. It allows HP customers to help themselves find information they need to make
the most out of HP products. Allows HP customers to retrieve Warranty Information for HP products,
provides helpful links to other HP websites. It also provides access to the IT Resource Center and HP
Forums and also displays product alerts.

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Roles and Responsibilities
• On-site Development and Business team coordination
• Derived regression test cases from used cases and executed
• Testing of Content submittal and staging reflection on application
• Defect tracking accomplished using Chart tool.
• Test status reporting on Daily basis
• Assisting in defect metrics

GE FORESEE
Client : GE Countrywide
Employer : Maveric Systems
Team Size : 4
Period : 22 Nov 2003 to 21 Dec 2003
Role : Test Engineer

Project summary
GE (General Electric) Countrywide has been a pioneer in India's retail finance segment. This is an online
tool for tracking the customers who are linked against various product directories like Customer Service,
Loan Processing, Swap and Foreclosure modules. Transactions like Data Entry, Credit Approval, Tele-
verification request process, Branch operations, COPS user transactions etc. were subjected to test
under load. The management would be informed of the non-prompt customers and to approve, decline or
hold for various financial instrument requests escalated through the team members and through the
agencies.

Roles and Responsibilities

• Developing and Executing the Load Runner Test scripts
• Base-lining response times for Scenarios
• Setting up Load Generators at Onsite (US)
• Coordinating for preparation of the final Performance report

ORBI ONE – DIRECT 8.2.0

Client : POLARIS – For Citibank, May Bank (Malaysia)
Employer : Maveric Systems
Team Size : 5
Period : Jul 03 2003 to 10 Nov 2003
Role : Test Engineer

Project summary
OrbiOne-Direct was an Internet banking solution, over the next two releases it would be built in to an
integrated multi-channel delivery solution for a bank or any financial Institution. Orbi One Direct uses
Orbi One Integrator to provide an Integrated Relationship View of the customer across multiple products..
It interfaces between the Orbi One Direct front-end and various back-end host processors (Orbi or third
party systems). Orbi One Direct provides for a distinct entitlement module, this feature allows controlling
the access of various functions/screens that are available to a user. Orbi One Direct has a toolset, the
usage of which facilitates configuration of the dynamic front-end screens

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Roles and Responsibilities
• Deriving Business scenarios with FS.
• Coordination with client onsite
• Preparing High Level Conditions / Test Scripts
• Performed Functional Testing, Regression Testing, Database Testing
• Identifying the failure trends using functional specifications, for establishing the complete testing
process
• Defect tracking accomplished using Test Director.

ORBI – COLLECT 7.3.1

Client : POLARIS – For Citibank

Employer : Maveric Systems
Team Size : 4
Period : Apr 26 2003 to Jun 28 2003
Role : Test Engineer

Project summary
Orbi-Collect is a complete collection system for remedial management of customer receivables of any
type like loan investments, current account over dues, etc. The system also allows business to
proactively follow-up with customers on expected receivables to preserve customer credit worthiness.
Orbi-collect is a well-enabled system with an interface to accept feed on customer information from any
product processor and lots to enhance the productivity of collection. The highlights of the system are
Online entry of customer’s responses, Automated pop-up of cases for tele-collection, Maker/Checker
functionality for all maintenances, MIS for measuring productivity and efficiency of collection agents.

Roles and Responsibilities

• Developed High Level Conditions
• Test case preparation
• Executed Module level and System-Integration test cases
• Performed Functional Testing, Regression Testing, Database Testing
• Performed defect tracking and reporting using Test Director.

OMNI MAX

Employer : AFT Software Solutions

Client : Omega-Bio Health Care Pvt. Ltd
Team Size : 6
Period : 03 Nov 2002 to 25 Mar 2003
Role : Test Analyst

Project summary
This system involves implementation of their Business plan, which basically focuses Multi-Level
Marketing. The Customer details’ are keyed-in and products are sold which in turn, money is converted as
BV(Business Volume) and is computed by a " POINT SHARING SYSTEM" to obtain Leadership
Development bonus(LDB) value per point. The L.D.B value per point is computed and will vary depending
on the BV. This is where the customer needs to achieve monthly qualification for each position earned,
which makes him eligible for extremely lucrative leadership. Simultaneously each customer is added to

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another plan namely prosumer plan, where the customer gets two lots foe every 500 Bv’s made. Finally
as progresses in the marketing chain he enjoys various benefits.

Roles and Responsibilities

• Co-ordination with business team
• Developing and Executing Unit and integration Test cases
• Regression testing scripts prepared using gap analysis document
• Preparation of the Traceability Matrix to ensure the test coverage
• Generating Defect report using bug tracking tool and Retesting on the bugs fixed

VERY INTERACTIVE NETWORK ADMINISTRATOR (VINA)

Employer : AFT Software Solutions

Team Size : 3
Period : 08 Aug 2002 to 28 Oct 2002
Role : Test Analyst

Project summary
VINA is a web-based product for Internet as well as Intranet. This provides a complete solution for
security, system performance, administration, and time management for the Internet centres. It
accomplishes full access over the homepage settings of our clients, allowing us to perform changes
dynamically. Software piracy check is monitored through web-server’s database. Changing Proxy
settings, clearing temp files can be done from server itself. Systems are secured against download of
Windows’ executables, .dll’s, .com Etc. Various schemes can be implemented on request without affecting
the user from using the system.

Roles and Responsibilities

• Involved in design specifications of the application from the Business Requirements
• Preparation of Test Conditions from the BR
• Identified scenarios for performance testing
• Developed Load runner scripts and executed
• Prepared reports on performance testing

Noveaux Management and Information Systems (NMIS)

Employer : AFT Software Solutions

Client : NOUVEAUX INDUSTRIES
Team Size : 5
Period : 06 Feb 2002 to 28 Jul 2002
Role : Test Analyst

Project summary
Nouveaux is a Wiredrawing & altering company located at Chennai. To keep in pace the with increasing
demand from their clients and to survive in this competitive situation, Nouveaux decided to employ
computerized solution for exposing their limited & important functionality of their employees and to their
clients. The resultant system contains the following functionality. Raw Material Entry Screen which
receives the raw material from the Supplier and makes an entry here. It receives the necessary details
and Physical Parameters and with a remark. Shuffling is an internal process that comes with Production
Planning, which mainly Orders the temp Stock. By doing this, the Stock in the raw material table and
forthcoming Process Stock table and all the Stock Status will be updated with a Status. Sales & Marketing
mainly consists of Spool Production Report, Delivery Report, Delivery Challan, Invoice, Test Certificate,
Collection Report, Bank Details, Customer Ledger, etc.,

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Roles and Responsibilities
• Developing Unit and Integration Test Cases
• Executing Unit and Integration Test cases
• Black box Testing
• Generating Defect report using bug tracking tool
• Retesting on the bugs fixed

SEAMS (School Evaluation Automation &Management Software)

Employer : AFT Software Solutions

Team Size : 5
Period : 11 Jul 2001 to 29 Jan 2002
Role : Test Analyst

Project summary
To provide full-fledged academic institution administration through navigable links .The four major
modules are as follows. Configuration, this module allows in customizing SEAMS to suit the specific
requirements of the school such as school details, resource- personnel /material, school calendar, fees,
pay structure, Staff payroll, subjects, Etc. Operations, this module provides information on staffs’ and
students’ assessment, staffs’ and students’ attendance reports, staff and section timetable views,
assigning subjects to staffs’, promotion, Etc. Reports, 30 instant reports can be created with just a few
keystroke commands, to mention a few, student report, Academic progress report, Etc. System
administration module ensures a secured client-server environment and confidentiality

Roles and Responsibilities

• Co-ordination with Development team
• Developing Unit and Integration Test Cases
• Executing Unit and Integration Test cases
• Generating Defect report using bug tracking tool
• Retesting on the bugs fixed

EDUCATION
Bachelor of Engineering in Electronics & Instrumentation, ANNAMALAI UNIVERSITY, INDIA

Excerpts from Reference Letters

Everyone is very happy with the way things have gone.

We have highlighted several high priority bugs that would have made the system unusable had they gone
into production.
-Julian Wilton, Sainsbury’s UK

Your contribution has been tremendous for the Alerts Beta release, please keep up the good work
-Raj, Test Manager – Yahoo! R & D

He has delivered work of great value in the areas of :

Automated Functional testing and Performance testing
-Mike Pettigrew, STMicroelectronics - Italy

I have been very pleased to work with Vijay Shanmugam and I recommend him with greatest enthusiasm
as a preferred member of the Program Test team.
-Andrea Cecconi, Hewlett Packard -Italia

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Vijay is a valuable resource, our team thanks his astonishing efforts on flashing TIBCO flaws before
moving to production
-Raymond Krzyzek, Test Manager – Hewlett Packard- US

In many difficult situations Vijay always has a positive, helpful attitude and has been an inspiration to
other team members.
-Balamurugan, HP-Bangalore

“His dedication to the job was demonstrated repeatedly through the quality of his work.”
-Dinesh, POLARIS Software Labs

“Vijay contributed in ACT evaluation and shared LR knowledge to team with passion”
-Narayana Reddy, Program Manager – Hewlett Packard

(Full text available on request)

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