D A V I D J.

L E N C I O N I
Schaumburg IL 60194

Phone: 847.239.2254
Email: djlencioni1@yahoo.com

A C C O U N T M A N A G E M E N T /M A N A G E D C A R E /C L A I M S

OPERATION

A top-performing director credited with combining marketing and business development expertise to deliver substantial claims savings and revenue growth highly competitive business markets. Strong expertise in personnel training and development, as well as leveraging existing networks, and proactively hunting and tactfully closing new accounts. Excellent leadership, communication and interpersonal skills; ability to build rapport with clients, co-workers, and executive level insurance professionals, as well as succeed in challenging and deadline-driven environments.

AREAS OF EXPERTISE
Budget Management Strategic Planning/Analysis Industry Networking Consultative Sales Operational Management Mentor/Personnel Training Business Development Leadership/Motivation Account Management Product Development Contract Negotiation Communication Skills

KEY SKILLS ASSESSMENT

STRATEGIC KEY ACCOUNTS PERFORMANCE Recommend industry and client specific strategic alternatives to current programs in anticipation of planned growth. TERRITORY MANAGEMENT Created analytical reports to track financial performance and identify new marketing opportunities.

PROFESSIONAL E XPERIENCE
SEDGWICK CLAIM MANAGEMENT SERVICES 2008 2012 DIRECTOR, CLIENT SERVICES The Director of Client Services serves as the key client and home office contact for assigned national accounts. Core responsibilities included management of the entire program and customized the General Liability, Commercial Auto Liability, Workers Compensation and Managed Care programs to client instructions. Responsibilities include multi-unit operational management, expansion of product offerings, maintenance of client specific handling instructions, broker relationship and negotiating policy and financial reconciliation, contract renewals, vendor management program, and updating all aspects of the program to increase operational efficiencies driving an increase in claims handling performance. Management of internal and external client expectations, cost containment services, medical management vendors, and nurse case management services. Additionally, serves as project manager and departmental lead on client specific initiatives. AON RISK SERVICES 2007 2008 SENIOR CLIENT ACCOUNT SPECIALIST Provided consultative services on a daily basis advising national and international clients in areas such as coverage, policy interpretation, risk management, cost containment, assigned risk policies, and vendor management. Managed the service requirements for complex, highly active accounts through effective communication with the insured and partnerships with internal and outsourced colleagues. Recommended industry and client specific strategic alternatives to current programs in anticipation of planned growth. Managed assigned accounts with focus on client business and operational requirements while managing all aspects of policy and invoice service delivery. Assured client accounts were current with the identification of national and state regulations and statutory requirements as well as overseeing completion of relevant compliance documentation. ZURICH SERVICES CORPORATION ( FARMERS INSURANCE EXCHANGE ) 1992 2006 DIRECTOR, NATIONAL ACCOUNTS Responsible for all aspects of business and product development, including account management, relationship management with Insurance carriers and Third Party Administrators, as well as vendor management and contract negotiations. Developed, managed, and maintained relationships with current internal and external customers. Managed the resolution of contract, service and financial issues. Created analytical reports to track financial performance and identify new marketing opportunities. Additional responsibilities include recruitment, selection and development of staff, including Account Executives, Account Representatives, and Client Services Representatives. Reported directly to the Vice President of Business & Product Development with interaction at all levels of management across the Managed Care Service Center. Hired as Manager, National Accounts from Farmers Insurance Exchange. Hired initially as a Field Claims Representative.

DAVID J. LENCIONI

PAGE 2

FARMERS INSURANCE GROUP 1997 2000 COMMERCIAL TEAM LEADER, WORKERS COMPENSATION (1998 2000) Supervised the adjustment and administration of Workers compensation claims within assigned territory. Review ed and evaluated performance of assigned claims examiners. Provided administrative and technical training and overall development of assigned personnel. Promoted coordination of claims and sales relationships by participating in meetings conducted by the Sales and Marketing Department. Maintained relationships with vendors and specialists to facilitate proper claims handling. Served in a public relations capacity by representing the company during national and local claims conferences and conventions. Internal promotion. BRANCH CLAIMS LITIGATION SUPERVISOR (1997 1998) Provided direction and leadership for Litigation Specialists, Liability Claims Representatives and office staff. Responsible for monitoring continuing education and development of claims staff. Prepared monthly operational and administrative reports. Participated in regional budget administration. Managed branch legal budget in excess of four million dollars. Additional responsibilities included problem solving, emphasizing on customer satisfaction and operational efficiency. (Initially hired by Farmers as a Field Claims Representative in 1990 and was promoted to Litigation Specialist in 1992, accepted the position with McLarens in 1995.) MCLARENS TOPLIS NORTH AMERICA, INC. 1995 1997 CLAIMS SPECIALIST Provided claims and risk management services to clients on a national basis. Managed third party liability and property claims for public and private entities, including S.E.L.F. (Schools Excess Liability Fund) and F.A.I.R.A. (Fire Agencies Insurance Risk Authority). Managed vendors and negotiated settlements resulting from aviation, cargo, and general liability claims. Consulted on private sector commercial risk management issues which included general contractor liability and product liability. Provided claims and risk management services for several self-insured entities. Additional responsibilities included client development, litigation management and public relations.

E DUCATION & T RAINING

INSURANCE INSTITUTE OF AMERICA ASSOCIATE IN RISK MANAGEMENT (IN PROGRESS) LAKE FOREST GRADUATE SCHOOL OF MANAGEMENT, 2006 MASTERS OF BUSINESS ADMINISTRATION/HEALTHCARE SPECIALIZATION SAINT MARYS COLLEGE, 1987 BACHELORS OF SCIENCE IN BUSINESS ADMINISTRATION AND ECONOMICS INSURANCE INSTITUTE OF AMERICA, 1995 GENERAL INSURANCE CERTIFICATE PEPPERDINE SCHOOL OF LAW, 1998 MEDIATION/ARBITRATION CERTIFICATE LICENSED PROPERTY AND CASUALTY PRODUCER, ILLINOIS

REFERENCES
Available Upon Request