CommunicationPlan

This tool outlines common communication considerations and practices in online learning.

HannaColeman|EDTECH523AdvancedOnlineTeaching|03.27.2013 1

TableofContents

Part1:RoutineAdministrationTasks.....................................................3 Part2:DiscussionForumStrategies.....................................................4 Part3:DiscussionForumAssessment................................................10 Part4:ManagementIssuesandStrategies.........................................12 Part5:ParentCommunicationStrategies............................................16

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Part1:RoutineAdministrativeTasks
Thetasksbelowarecommonroutineadministrativetasksthatneedtobecompletedbythe onlineteacher.Thefrequencyprovidedisasuggestionforhowoftenthesetasksmayneedto becompletedandisbasedonanonlineteacherhavingacaseloadof25studentstomonitor progressinadditiontocontentcourses.

RoutineAdministrativeTask Checkandreplytoemailsfromstudentsandparents Checkvoicemailandphonemessages Checktextmessages[GoogleVoiceorothertool] Contactstudentsundercaseloadaboutprogress Contactparentsundercaseloadaboutprogress Contactstudentsundercontentcoursesaboutprogress Checkandfacilitatediscussionboardsincontentarea Checkandreplytodiscussionboardsinhelpforum Checksocialmediaorforums Sendoutannouncementsviaforumoremail Monitor/checklinksandresourcesincontentarea Log[inwrittenform]allcommunicationwithparentsand studentsundercaseload

Frequency 2xdaily 1xdaily 2xdaily 2xweekly 1xweekly 1xweeklyorbiweekly 2xweekly 1xdaily 1xweekly 1xweekly 1xweekly[priortostudentuse] 2xweekly

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Part2:DiscussionForumStrategies
Thestrategiesbelowaresuggestedactivitiesforgettingstartedinandfacilitatingdiscussion forums.Thestrategiesinclude:PersonalIntroductionStatement,IcebreakerActivity,Critical ThinkingPrompts,DiscussionGuides,andSampleDiscussionForumResponses. 1.PersonalIntroductionStatement ThispersonalintroductionstatementwascreatedusingtheGlogster.eduprogram.Thelinkto viewandembed:http://twchcoleman.edu.glogster.com/aboutme/

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2.IcebreakerActivity ThisicebreakeractivitywascreatedduringModule1ofEDTECH523.Itisatraditional icebreakeractivitythathasbeenconvertedtoonlinedelivery.

Author TraditionalIcebreaker NameandSource GradeLevel DeliveryMethod TraditionalIcebreaker Description

HannaColeman NameTagMatchMakerfromKim'sKornerforTeacherTalk 712 Asynchronous Thetraditionaluseofthisicebreakerisinasynchronousclassroom setting.Allstudentsaregivena5x7cardandaskedwritethefollowing informationonthecard: 1. Nameisplacedinthecenter 2. Intheupperleftcorner,writefourfavoriteactivities 3. Intheupperrightcorner,writefourfavoritesingersormusicalgroups 4. Inthelowerleftcorner,writefourfavoritemovies 5. Inthelowerrightcorner,writefouradjectivesthatdescribeyou Uponcompletion,studentsareaskedtovieweachothers'cardssilently anddeterminewhohasthemostsimilarwords,startingwithjusttheupper leftcorner.Then,theywouldbegivenafewminutestochatwithwhoeveris mostsimilarinthatarea.Next,thesameprocesswouldoccurforthe upperright,lowerleft,andlowerright.Thepurposeittomeetnewpeople foreachgroup,sostudentsshouldbeencouragedtobeinanewgroupfor eacharea.

VirtualIcebreakerName andDescription

MatchMakerMixUp! ThetransformedversionoftheNameTagMatchMakerisforan asynchronousonlinesetting.Studentswillbeaskedtousethetool, Tagxedo,whichcreateswordclouds.Abrief"gettingstarted"videotutorial shouldbecreatedforstudentsunfamiliarwithTagxedo. Studentswillbeaskedtocreateawordcloudthatincludesthefollowing information: 1. Name 2. Fourfavoriteactivities 3. Fourfavoritesingersormusicalgroups 4. Fourfavoritemovies 5. Fouradjectivesthatdescribeyou 6. Fourplacestheywouldliketotraveltosomeday OncestudentshavecompletedthecreationoftheTagxedo,theywillsave asanimageandpostinadiscussionforumintheLearningManagement

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System.Next,studentswillbeaskedtovieweachothers'wordcloudsand findonepersonpertopic(activities,music,movies,adjectives,places)that theyhavethemostincommonwith.Studentswillcommenteachperson's originalpost. StudentTask 1. 2. Watchthetutorialon"gettingstarted"usingTagxedo. Createawordcloudthatincludesthefollowinginformation: a. Yourname b. Fourofourfavoriteactivities c. Fourofyourfavoritesingersormusicalgroups d. Fourofyourfavoritemovies e. Fouradjectivesthatdescribeyou f. Fourplacesthatyouwouldliketotraveltosomeday. SaveyourwordcloudasaJPEG. EnterthecourseonMoodleandlocatetheforum,MatchMakerMix Up!,inWeek1. Createanewdiscussionpost.Useyournameasthetitle. Insertyourimagetothepostandsavebythedeadline. Onceallstudentshaveposted,viewalltheirwordclouds. Find1personthathasthemostincommonwithyourfavorite activitiesandcommentontheirpost. Nextfind1personthathasthemostincommonwithyourfavorite singers/musicalgroupsandcommentontheirpost.Continueto followthisprocessforalltopics.Youcannotusethesamepersonfor morethan1topic.

3. 4. 5. 6. 7. 8. 9.

3.CriticalThinkingPrompts Thequestionsbelowarecriticalthinkingpromptsintendedforuseina912onlinediscussion forum.Theblanksaremeanttobefilledinwithcontentorquestionspecificdetails. Compareandcontrastyourresponsetoyourpeers.Describeatleasttwosimilarities andtwodifferences. Whatadditionaldetailsorfactscanyouprovidetosupportyourview? Howmightyourvieworthoughtschangeafterreadingthisresource? Whatmighthappenif_________changed? Discussapossibleoutcomeorsolutionbasedonyourinvestigation. Canyouexplainwhatismeantby____________? Whichsolutionwouldyouproposeorsupportandwhy? Hypothesizehowyouandyourcommunitymightbeaffectedby__________. Discusstheimplicationsforsocietyandyourcommunity.

4.DiscussionGuidesfortheOnlineClassroom Theguidebelowoutlinesthedifferenttypesofdiscussionandcommunicationthatyouwillfindin HannaColeman|EDTECH523AdvancedOnlineTeaching|03.27.2013 6

theonlineclassroom.Thetypesdescribedinclude:Introductions,Help,Announcements, Content,Synchronous,Email,andPhone.

DiscussionMode IntroductionForum

DescriptionandGuidelines Theintroductionforumwillbeusedatthebeginningofthe courseandcanbereferredbacktowhenyouareworkingwith otherstudents.Youwillcompletetheicebreakeractivitywithin thisforum.Theicebreakeractivitywillbegradedandisa requiredtask.Thepurposeistointroduceyourselftoyour peersandteacher.Ihopethatyouwillusethisforumtoshare withothersandtobegindevelopingrelationshipswithyour peers. Thehelpforumshouldbeusedthroughoutthecourse.Youcan postquestionsrelatedtotechnologyorcontentlessonsinthis forum.Youshouldplanonvisitingthisforumonceaweekto checkandseeifyoucanrespondandhelpyourpeers.The teacherwillalsobemonitoringthisforumandrespondingto questions.Thisisagoodplacetostartifyouhaveaquestion orconcernbeforeemailingtheteacherdirectly. Theannouncementforumwillcontainweeklytipsandhelpful suggestionsforcompletingtheactivities.Theteacherwillpost intheannouncementforumatthebeginningofeachweek.You shouldbecheckingtheannouncementforumatleastoncea week,beforestartingtheweeklyassignments,inordertomake sureyouhaveallinformationneeded. Contentforumswillbelocatedwithinvariousweeksofthe course.Theseforumsaregradedandrequiredforallstudents toparticipatein.Pleaseseethediscussionforumrubricfor gradingandthedeadlinesforcontributingtoeachforum. Thereareseveralopportunitiesforsynchronous communicationthroughoutthecourse. Oncampuslab:ThecampusisopenonTuesdaysand Thursdaysfrom7:302:00p.m.Youcanwork independentlyonlab,meetwithyourteacherforhelpor guidance,orcollaboratewithotherstudents. Virtualofficehours:TheteacherwillbeavailableM,W, FviaGooglechatandhangoutfrom10a.m.11a.m. Classsynchronoussessions:Synchronoussessions usingGoToMeetingandGoogleHangoutwillbe conductedtwotimesperterm.Youareexpectedto attendatleastonesession. IfyouhavequestionsthatwerenotansweredintheHelp Forumoryouneedtocommunicatewiththeteacherabout

HelpForum

AnnouncementForum

ContentForum

SynchronousSessions

EmailCommunication

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settingupahelpsession,pleaseemailtheteacherat hcoleman@chisagolakes.k12.mn.us.Youremailshould includeaspecificsubject,coursename,andspecificdetails onhowIcanhelpyou.Pleaseremembertouseprofessional writingandnetiquette.Theteacherwillrespondtoyouwithin24 hoursduringtheMondayFridayworkweek. PhoneCommunication Youcanalsocommunicatequestionsandconcernsviaphone. Theteacherhasbothvoiceandtextingoptions.Phonecalls andtextswillberespondedtowithin24hours. OfficePhone:6512132055 GoogleVoiceCell:6124862303[voiceandtext]

5.SampleDiscussionForum Thetablebelowcontainsthreesamplediscussionforumpostsbystudentsandpossible responsesbyateacherencouragingdeeperthinkingandmodellingquestioningtechniques.

StudentTask: Toincreaseyourcriticalthinkingabouthunger,youaregoingtospendsometimegenerating possiblesolutionsforhungerrelatedproblems.Wecantakeactioninourlocalcommunities andasglobalcitizens. 1. Intheforumbelow,youwillfindfivehungerobstacles. 2. Readthrougheachobstacle. 3. Selectoneobstacletoinvestigateandreflecton. 4. Afteralittleinvestigationandreflection,replytotheobstaclepostofyourchoice(you onlyneedtoreplyto1outthe5obstacles)withapossiblesolutionfortacklingthe problem.Yoursolutiondoesnotnecessarilyneedto"fix"theproblem,butcanbeginto movetowardsasolution. 5. Foryoursolution,provideanexplanationastowhyyouthinkthisisanappropriate solution.Pleaseciteanyresourcesthatyouusedtothinkofyoursolution. 6. Replytooneotherstudentandaskthemaquestionabouttheirproposedsolutionfor anyoftheobstacles. ExamplePosts: Student1: Maybewecanhaveacityfundraisertohelpthemtogetfoodandwecanchangeittoafood fundraiserbutwemaynotknowwhattheyeatsomoneywillbebestandwecanhaveaplace wherekidscanhavefunalmostlikeacarnival.Iftheycomethentheycangoinforfreeand haveallfreefoodtheywouldlike. HannaColeman|EDTECH523AdvancedOnlineTeaching|03.27.2013 8

TeacherReply: Ithinkyouhaveagreatstartonthinkingaboutapossiblesolutionforhungerwithinour community.Canyouexpandonyourideaandprovidesomeresourcesthatmaybebeneficial fororganizingthecarnivalandfundraiser? Student2: Ithinkagoodsolutiontothisproblemcouldbehavingcommunitydaysthatwouldbe somewhatlikeapotluck.Partsofthecommunitycouldgettogetheronceamonthormore oftenandbringabunchoffood.Itwouldbeagoodwaytogetthecommunitytogetherand thosewhodonothavefoodcouldalsocomeandeatwhichwouldsolvetheirhunger.This wouldbeagoodsolutionbecauseitcouldreallyhelpthoseinneed.Whenaskedwhythisis important,itisimportantsonobodyinthecommunitygoeshungry. TeacherReply: Howmightyouencouragethecommunitytoparticipate?Whatmightbesomeconcerns communitymembersmighthave? Student3: Iwouldtrytomakeawarenessabouttheissuewithsignsandhavethembeplacedintown wherepeoplecanseeclearly.Iwouldalsogotothecommunitycenterandaskthemifwe couldhaveanannualcommunitydinnerthatsfreesoeveryonecouldgetameal.Iwouldalso bringawarenesstothelocalfoodshelfsandgetmyfamily/friends/accquaintencestodonateif theyareabletodoso.Icouldalsogetmycommunitytohaveagardeningweeksoeveryone wouldtrytogetagardenupinthisperiodsotheycoulddonatethefoodstothefoodshelf,that wouldbeapartofthegardeningweek,requirestohave1/4to1/2orallofthefoodsproduced gotothefoodshelf. TeacherReply: Thanksforsharingyouroriginalideas!Thegardeningweekwouldhelptopromotetheideaof growingourownfoodandalsosharingwiththecommunity.Iwouldlikeyoutoexploreand articulatethisproposalfurther.Whatmightaplanforimplementingthegardeningweek include?Whatresourceswouldneedtobeobtained?Whowillneedtoinvestintheplan?

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Part3:DiscussionForumAssessment
Therubricbelowwascreatedtouseforacontentbaseddiscussionforumassignment.Itis writtenfor912gradestudents,butcanbeadjustedbasedonlevel.Therearefourcriteriabeing assessed:Content,ClarityandOrganization,Professionalism,ParticipationandNetiquette. Basedona5pointscale,thetotalpointsastudentcouldearnis20.

Criteria

Excellent (5) Thediscussion postdemonstrates thoroughreflection onthetopic.It connectsthetopic topreviousor currentlearning. Statementsor opinionsare supportedbyfacts and/orexamples.

Proficient (43) Thediscussion postdemonstrates somereflectionon thetopic.Itshows someconnection ofthetopicto previousorcurrent learning.Itgives somespecific factsorexamples, butlacksfull support. Thediscussion posthasadequate organizationwith headingsor subtopics.The contentmayhave someunclear areasormaylack inqualityor writing. Thediscussion posthasfew(12) grammar,spelling, orpunctuation errors. Theinitial discussionpost and1replytoa peerisposted

Basic (32) Thediscussion postdemonstrates limitedreflection onthetopic.It showsabasic connectionofthe topictopreviousor currentlearning.It hasverylittlefacts andexamples.

Unsatisfactory (10) Thediscussion postdoesnot demonstrate reflectiononthe topic.Itlacks connectionofthe topictopreviousor currentlearning, specificfacts,and examples.

Content

Clarityand Organization

Thediscussion postisorganized withheadingsor subtopics.The contentis presentedina clearandconcise manner,showing highquality writing. Thediscussion posthasno grammar,spelling, orpunctuation errors. Theinitial discussionpost andatleast2 repliestopeers

Thediscussion posthasminimal organization.It hasunclearareas anddoesnotflow. Itlacksconcise and/orquality thoughts.

Thediscussion posthaspoor organizationand clarity.Itlacksin quality.

Professionalism

Thediscussion posthassome (34)grammar, spelling,or punctuationerrors. Theinitial discussionpostis postedpriortothe deadline.

Thediscussion posthasmany (5+)grammar, spelling,or punctuationerrors. Theinitial discussionpostis notpostedpriorto thedeadline.

Participationand Netiquette

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arepostedpriorto thedeadlines. Repliestopeers arerespectful. Theyencourage deeperlearningby askingthoughtful questionsor clarification specifictothe topic.

priortothe deadline. Repliestopeers arerespectful. Theymay encouragelearning byaskinga questionorfor clarification specifictothe topic. Somerepliesto peersare respectful.They lackquestioningor clarification. Replieslack respect,further questioning,and clarification.

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Part4:ManagementIssuesandStrategies
Thetablebelowcontainscommonissuesintime,discussion,andcollaborationmanagement. Possiblestrategiesforaddressingorpreventingtheissuesareprovidedintherighthand column.

TimeManagementIssues Studentsemail,text,call,andpost questionsthroughoutthedayand night.

PossibleStrategies

Developpoliciesforcommunicationandrespondingto studentcontact. Clearlycommunicateyouravailabilitytostudents. Planaspecifictimeduringthedayforrespondingto questionsrelatedtocoursecontentorwithinindiscussion forums. Planaspecifictimeforcheckingandrespondingto emails,texts,andcallsduringtheday.

Courselinksandactivitiesmay needupdatedorfixing.

Planaspecifictimeduringtheweektodoublechecklinks andtroubleshootproblemsfocusontheupcomingweek ofcontent. Communicatetostudentsabouthowtocontactyouabout brokenlinksandatimeframeforfixing. Maintainalistofactivitiesthatmayneedupdatingormore supportbasedonstudentresponsethroughouttheterm. Evaluatetheseactivitiesanddetermineatimetoupdate whencourseisnotrunning.

Severalstudentsarehavingissues withthesamequestionoractivity.

Useanannouncementforumtopreaddressparticular lessons. Createaforumwherestudentscanpostquestionsand peerscanhelpwithanswering.Encourageuseofthis forumoveremailinginstructor. Createaforumwherestudentscanpostquestionsandthe teacheraddresses. Updatethelessonplantoincludemoredirection. CreateaYouTubevideotoaddressthequestionandsend orpostforallstudents.

Workingfromhomecanleadto lackofdirectioninwhatneedstobe completedordistractions.

Createadailychecklistthatincludesprioritiesand timelinesforcompletion.

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 Whenworkingfromhome,youfind yourselfworkingtoomuchasthe tasksarealwaysaccessible.(i.e. eveningsand/orweekends)

Setdaily,weekly,andtermgoals. Organizeyourworkspaceandkeepitclearofclutter.

Establishboundariesforyourself,suchaswhenyouwill checkorworkonitems. Createaseparatespaceinyourhomeforcompleting work.

Classroom[Discussion] ManagementIssues Expectationsmaynotbefully communicatedorunderstood.

PossibleStrategies

Establishspecificguidelinesandexpectationsatthe beginningoftheclass. Revisitexpectationspriortodiscussionspostinan announcementsforum. Directionsshouldbeveryspecificandincludemodels. Createaforumforstudentquestionssothattheteacher canrespondandinformallstudents.

Studentsmaybeatvariouspoints inthecontentandunpreparedfor thediscussion.

Contactstudentspriortodiscussiontoprovidesupport andadditionalresources. Staggerpostingdates

Somestudentsmaydominatethe conversation,whileotherswill remaininactive.

Technologyfailsforsynchronous discussion.

Establishspecificguidelinesandexpectationsatthe beginningoftheclassforparticipation. Redirectorencourageparticipationthroughoneonone interactionswithstudentssuchasemailorphonecall. Developasystemorheuristicfordiscussion[both synchronousandasynchronous]thatspecifiestypeand amountofparticipationorreplies. Breakupstudentsintosmallergroupsfordiscussion.

Holdapracticesessionwithstudentspriortotheactual discussioninordertotroubleshootissues.

Youareunabletofindacommon timeforallstudentstoparticipatein arequiredsynchronousdiscussion.

Offermorethanonesessionthatstudentscanchoose fromforattendance. Holdonlineofficehoursthatstudentscanattendifmissa session. Recordthesynchronoussessionandhavestudentswatch andcompleteanadditionalassignmentifmissed.

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Thesynchronousdiscussioneither lacksdiscussionfromstudents (teacherdoesmostofthetalking) orisoutofcontrol/offtopic.

Establishexpectationsandguidelinesforreplyingto othersatthebeginningofthecourse. Developasystemorheuristicfordiscussion[both synchronousandasynchronous]thatspecifiestypeand amountofparticipationorreplies. Creatediscussionpromptsthatareconnectedtocontent andaskopenended,higherlevelquestions.

Repliesorresponsestopeersin asynchronousdiscussionlacks applicationordeeperthinking(i.e.I agree.)

Establishexpectationsandguidelinesforreplyingto othersatthebeginningofthecourse. Havestudentsparticipateinapracticediscussionatthe beginningofthecourseinordertomodelandgive feedbackonstudentposts. Providemodelsorexamplesthroughoutthecoursefor discussion. Usearubricforgradingthatstudentshaveaccessto. Makeyourpresenceindiscussionknown. Developasystemorheuristicfordiscussion[both synchronousandasynchronous]thatspecifiestypeand amountofparticipationorreplies.

Studentsmaybemoreinclinedto sharepersonalorsensitive information.(i.e.IamacutterorI hadamiscarriage)

Creatediscussionpromptsthatareconnectedtocontent andaskhigherlevelquestions. Discussappropriatenessorprivacythroughoneonone interactionswithstudentssuchasemailorphonecall.

Studentsmayuseinappropriate language.

Providenetiquetteguidelines. Includenetiquetteingradingrubric.

Somestudentsdonotparticipatein thediscussions.

Writeexpectationsthatmakeparticipationmandatoryand worthagradeintheclass. Discussthebenefitsofforumsorsynchronous discussionsatthebeginningoftheclass. Encourageasafeandcomfortableenvironment. Createforumsthatencouragecasualconversationorhelp toolsfrompeers.

CollaborationManagement Issues All9weeksofthecourseareopen atthebeginningofthetermallowing studentstoworkattheirownpace.

PossibleStrategies

Implementdeadlinesforcollaborationactivities. Breakupworkintosmallerchunks.

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Useanannouncementforumormasstextsystemfor reminders.

Rollingenrollmentresultsin studentsstartingandendingat varioustimes.

Staggerdeadlinesandpostingdates Developsmallgroupcollaborationactivitiesthatstudents canchoosefromthroughoutthecourse.

Thesamegroupofstudentsalways partnerorcollaborate.

Usestrategiestodiversifygroups.

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Part5:ParentCommunicationStrategies
Itisimportanttobeinweeklycommunicationwithparentsonstudentprogressandhowtheycan supporttheirstudent.Thetablebelowcontainssamplestrategiesandexamplesforvarious waysthattheonlineteachercancommunicatewiththeparent.

Strategy Email

Example Itisimportanttobecommunicatingwithparentsweeklyon studentprogress.Belowyouwillfindanexampleofa weeklyparent/studentemailconcerningprogress. DearStudentandParent, Wearedowntothefinal2weeksoftheterm!Pleasecheck yourprogresstodayatthispointyoushouldbearound60% completeinyourclassinordertobeontracktopass. Iamconcernedaboutyourclasses,asyoubelowwhereyou shouldbeatthispointWorldLit(30%)andGeometryA (32%).Iknowyouaremotivatedtomakealotofprogressthis week.PleaseusethechecklistthatImadeyouyesterday.Once thisiscomplete,letmeknowandIcanmakeyouanotherone fortheremainderoftheassignments.Youwillneedtospend significanttimeintheseclassestogetbackontracktopass. ImportantAnnouncementsforWeek8: LateLab:OnthisTuesday,March26th,labisopenuntil7p.m. EndofTerm3:Allcourseworkandrequiredassignmentsare dueonThursday,April4that2:00P.M. Pleasecontinuetoletmeknowifyouhavequestionsor concerns! Regards, Hanna

VoicemailorText

Someparentsdonotaccessemailregularly.Pleasemake suretoconfirmthebestmodeforweeklycheckinswith theparentatthebeginningoftheterm.Belowisan exampleofaweeklyphonecallortextmessagehome concerningprogress.

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HelloDarla, ThisisHannaColemanatWolfCreekOnlineHighSchool.Iam callingtodiscussTimsprogressthusfarthisterm.Pleasegive meacallbackatyourconveniencetodiscussfurther.My numberis6124862303.Thankyou! ParentOrientation Itisimportantforparentstounderstandcommunication andcourseexpectationsatthebeginningofeachterm. Considerdevelopingaparentorientationforyourcourse orLearningManagementSystem.Theorientationcould takeplacesynchronouslyorasynchronously.Beloware sampletopicsthatcouldbeincludedinanorientationfor parents. ParentResponsibilities TechnologyUse Organization WorkingathomeTipsandStrategies Usingthesyllabusandchecklists Communicatingwiththeteacherandyourstudent Expectations

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