Reaching Out A Case Study on Jeeva Maria Joy

The Angry Young Woman

Submitted by Prashant Bankar (A007)

Reaching Out A Case Study on Jeeva Maria Joy |

2

Consent Letter
I have given prior permission to Prashant Bankar (A007), to study me as part of the Emotional Intelligence Assignment: Reaching Out Student Case Study. I have been assured that he will maintain the confidentiality of all the information he has collected for this purpose and the information will not be used or quoted anywhere else. I have thoroughly read the entire case study and have no objection to any of the content written herein. I also declare that we had an indepth discussion on my strengths and weaknesses and together we charted out an action plan that tries to address the issues I am facing currently. I am thankful to Prashant for charting out an action plan for me and I hope it helps me in the long term as well.

Jeeva Maria Joy (A028)

Prashant Bankar (A007)

Reaching Out A Case Study on Jeeva Maria Joy |

3

CONTENTS
Consent Letter 1 Introduction
1.1 About Reaching Out Student Case Study 1.2 About Jeeva Maria Joy 1.3 Flow of the Case Study

2 5
5 5 5

2 Ethnographic Note Taking

2.1 Academics 2.1.1. Quality of Work 2.1.2 Grades & Finishing Allotted Work 2.2 Classroom Conduct 2.2.1 Attention Span 2.2.2 Motivation Levels & Behavior in Class 2.3 Other Behavioral Patterns 2.3.1 Erratic Behavior 2.3.2 Behavior towards friends/peers 2.3.3 Mood Swings 2.3.4 Goals 2.3.5 Interaction with Adults 2.3.6 Level of Achievement 2.3.7 Dealing with Mistakes

7
7 7 7 7 7 7 8 8 8 8 8 8 8 9

3 Analysis of Self Assessment Reports

3.1 Anger Management 3.2 Assertion Management 3.3 Anxiety Management 3.4 Social Awareness 3.5 Empathy 3.6 Decision Making

10
10 10 10 11 11 11

Reaching Out A Case Study on Jeeva Maria Joy |

4

3.7 Positive Influence 3.8 Drive Strength 3.9 Commitment Ethic 3.10 Time Management

11 12 12 12

4 Observations, Discussion & ABC Analysis

4.1 Strengths 4.1.1 Time Management 4.1.2 Commitment Ethic 4.2 Areas of Concern: Anger Management 4.2.1 Incidents 4.2.2 ABC Analysis 4.3 Action Plan

13
13 13 13 14 14 15 15

5 Summation
5.1 Prominent Behavioral Patterns 5.2 Implications 5.2 Conclusion

17
17 17 17

Reaching Out A Case Study on Jeeva Maria Joy |

5

1 Introduction
1.1 About Reaching Out Student Case Study
The Reaching Out assignment is about observing the behavioral pattern of a class mate over a two-three week observation period and discussing the data with the subject, trying to highlight his/her key strengths, areas of concerns and other significant behavioral patterns. At the end of the observation period, the gathered data is to be discussed with the student and an action plan is devised in order to address the issues faced by him/her.

1.2 About Jeeva Maria Joy

I have chosen Jeeva Maria Joy, Roll no. A028, for writing my case study on. According to her Facebook profile, this is what she describes about herself: A true cancerian and the best example of the Element-water...I am at times very childish.i hav huge mood swings..Sometimes i get worried for no apparent reason..u will always find me in good spirits...i love to smile...i hate being confined....i m rather adamant and i m a tough nut to crack...i love my friends and my chweet family...i love reading...if thrz one thing that i feel i miss in ma lyf........... its music.....how i wish i could sing...but yeah i am an awesome singer with my own versions of tune n lyrics....i hate when people nag me....i hate it much more when some bitch about me behind my back....but i cant stop pitying them....i do forgive enemies but i never forget them....in fact i cling on to memories that brought tears and swear to revenge...i m quite a chatterbox....i love bunking classes....being with friends delights me...i love eating out...i sometimes crave 4 food...i love to travel with the wind playing with my hair...i love movies....i m religious and in JESUS i trust....i m a loyal friend...i sometimes regret being so practical....sometimes u just have to take a leap

1.3 Flow of the Case Study

The Case Study is divided into following 4 parts:

The initial part is the Ethnographic Note-Taking which covers her behavioural pattern observed in the past 4 weeks.

Reaching Out A Case Study on Jeeva Maria Joy |

6

The second part is an analysis of Jeevas Self Assessment Reports which is a complete coverage of the ten self assessment tests carried out in the class. The third part is about the in-depth discussion on Jeevas strengths and areas of concern. This part also covers the action plan charted out for her to address the issues. The final part is the summation of the assignment which gives a summary of the entire case study.

Ethnographic Note Making

Observing daily behavioral patterns Jotting down anomalies

Self Assesment Reports

Analysing all ten reports Finding key strengths and areas of concern

ABC Analysis
In-depth discussion on strengths and weaknesses Action plan for addressing areas of concern

Summation
Summarising the entire Case Study Conclusion & Reccomendations

Flow of the Case Study

Reaching Out A Case Study on Jeeva Maria Joy |

7

2 Ethnographic Note Taking

This section discusses what behavioral patterns were observed in Jeeva Maria Joy over a period of 4 weeks. What kind of insights I could gather about her behavior and emotional intelligence through her interactions with her peers, friends and teachers/parents.

2.1 Academics
2.1.1. Quality of Work Jeevas quality of work did not decline or fluctuate too much but in a particular subject she faced some problem of maintaining the quality. In this particular subject, because she had a small argument with her team mates she could not give her best and due to which her quality of work declined. However, her quality of work is dependent on factors like: her interest in the subject, faculty involved and her liking for that particular assignment/case study. 2.1.2 Grades & Finishing Allotted Work Jeeva faced no issues with grades and has been doing good in all the subjects despite several placement processes going on. Jeeva did not face any issues with completing any work on time and has been fairly punctual in her submissions.

2.2 Classroom Conduct

2.2.1 Attention Span Jeevas attentiveness in class varies a lot and depends on factors like: subject, faculty and her interest in the subject. Sales Promotion and Emotional Intelligence are a few examples of her favorite subjects and her attention span is more in these two courses. 2.2.2 Motivation Levels & Behavior in Class Jeevas motivational level and also her class participation depended on the subject, faculty and her interest for the subject. Again Emotional Intelligence and Sales Promotion were the courses where she showed active participation and her motivation levels were pretty high. There was no disruptive or negative behaviour observed by me during any lecture.

Reaching Out A Case Study on Jeeva Maria Joy |

8

2.3 Other Behavioral Patterns

2.3.1 Erratic Behavior No such behavior observed. 2.3.2 Behavior towards friends/peers Jeeva has been pretty cheerful and joyous around all her peers and friends. Despite the pressure of being placed, she maintained good rapport and positive behavior with everyone around on all occasions barring a couple of events when she lost her cool. One such event included her friends cancelling a plan which was not taken well by her and she got very angry on them. 2.3.3 Mood Swings Although there were no marked mood swings observed in Jeeva, her tolerance levels vary with people to people. For people who are close to Jeeva, the anger level is different while it is completely different when she interacts with other people. 2.3.4 Goals Jeeva is still very confused about her goals in life and it seems pretty unclear at the moment. Her short term goal is to gain some experience at Bisleri and depending on that she may choose to either continue her job or give UPSC exams. She has also shown interest in joining her dads business some day. However, at the moment her goals seem pretty unclear as she is unsure about what to do and how to go about her career. 2.3.5 Interaction with Adults When it comes to interacting with adults such as Parents or Teachers, Jeeva has displayed normal behavior. There was no problem or issues observed in her interaction with adults. 2.3.6 Level of Achievement Jeeva feels that she has a long way to go when it comes to professional achievements.

Reaching Out A Case Study on Jeeva Maria Joy |

9

Partly a reason for this can be that she doesnt have a corporate experience yet and she believes that she can achieve a lot as theres still a long way ahead. Talking about competitiveness, Jeeva displays moderate to high levels of competitiveness but she believes that she cant be so competitive at the expense of someone or something. When it comes to personal front, Jeeva believes that shes content and has achieved a fair deal. 2.3.7 Dealing with Mistakes Jeeva finds it easier to say sorry to someone close to her and accepting her mistake gracefully while moving on. However, when it comes to people who are not too close, Jeeva chooses discretion and may or may not be too accepting with her mistakes. In short, interactions and discussion with her has revealed that shes someone who can forgive but has hard time forgetting things.

Reaching Out A Case Study on Jeeva Maria Joy |

10

3 Analysis of Self Assessment Reports

This section essentially deals with the analysis of Jeevas Self Assessment Reports. Ten behavioral traits which included aspects like anger management, assertion etc. were studied and a thorough discussion was carried out with Jeeva regarding the same. The analysis of this section will be used in the next section to understand and elaborate on her strengths and areas of concerns.

3.1 Anger Management Anger Management: High 2 4 6 8 11 15 19 21 24 28 35

Anger Management indicates a high score, which means a potential area of concern. Discussions with her have revealed that she has been short tempered and aggressive right from childhood. There have been instances where she has lost her cool and that have affected her relationships with people close to her.

3.2 Assertion Management Assertion Management: Strengthen 9 12 15 18 21 24 25 27 30 33 36

Jeeva has an average score when it comes to assertion management but on the higher side of the scale which means that she has tremendous potential of converting it to Strength. I have observed that Jeeva is very assertive in a group but sometimes she can come out as an aggressive competitor.

3.3 Anxiety Management Anxiety Management: Strengthen 2 4 6 10 14 22 28 26 30 32 36

Jeeva has an average score when it comes to anxiety management and she displays anxiety before important events such as tests, interviews and presentations. I have also observed that when anxious she suffers from irritating leg syndrome and starts shaking her legs. She tries to calm herself down by taking a walk around or pray to the god before the events that make her nervous.

Reaching Out A Case Study on Jeeva Maria Joy |

11

3.4 Social Awareness Social Awareness: Develop - Enhance 5 7 9 13 14 15 17 19 21 23 24

Jeevas Social awareness skills lie in the Develop-Strengthen area and can be a bit of concern for her as she has been told by people to listen to them and stop talking. She also feels that she has a little trouble understanding people.

3.5 Empathy Empathy: Strengthen 6 8 10 12 14 16 18 20 22 24 26

Jeeva shows an average level of empathy skills however, it lies on the lower side and means that it can be a problem for her. Her empathy levels usually varies with people and her empathy levels are higher when it comes to close people but she tries to bring about her own point of view in a discussion which indicates that she isnt an active listener.

3.6 Decision Making Decision Making: Strengthen 5 8 10 12 14 17 18 19 20 22 24

Jeeva shows an average level of decision making skills however, it lies on the higher side and means that it can be converted into strength. Jeeva believes that shes a good decision maker when it comes to professional front but fails in a lot of aspects on the personal front.

3.7 Positive Influence Positive Influence: Strengthen - Enhance 4 6 9 11 13 15 17 18 19 22 24

Jeevas Positive Influence skills lie in the Strengthen Enhance category which is a very good sign of being converted into strength. Jeeva has normally been a cheerful and happy go lucky person and hence this is a major reason for her being a positive influence on her peer/friends group.

Reaching Out A Case Study on Jeeva Maria Joy |

12

3.8 Drive Strength Drive Strength: Strengthen - Enhance 10 14 18 26 30 34 38 40 41 42 44 46 50

Jeevas drive strength is between strengthen- enhance indicating that she has a strong drive strength and that can be seen from her dedication towards studies and also her summer internship stint at Tata Motors where she was also offered a chance of PPI.

3.9 Commitment Ethic Commitment Ethic: Enhance 8 10 12 14 16 18 20 22 24

Jeeva shows a very high commitment ethic and that can also be seen from her high levels of dependability. I have observed that Jeeva completes her work on time and with the desired level of quality. Her friends and team mates have also said that shes a reliable person and a treat to work with.

3.10 Time Management Time Management: Enhance 5 8 10 12 14 17 18 20 22 24

Jeeva shows a very high time management skill and that can be seen from her timeliness of submission of any project work, assignments etc. However, since she is very punctual, she expects even the other person to be on time and there is a possibility of a mismatch of expectations in this case.

Reaching Out A Case Study on Jeeva Maria Joy |

13

4 Observations, Discussion & ABC Analysis

With all the interactions that I had with Jeeva, coupled with the analysis of her Self Assessment Reports, I could understand her strengths and areas of concerns. I had an in-depth discussion with her regarding this and helped her understand how she can build upon her strengths and how she can address her areas of concern. During our discussion, we charted out an action plan as to how we can address her areas of concern.

4.1 Strengths
4.1.1 Time Management
Jeeva scores very high in time management and I have observed that she hasnt been late for any lecture and has stuck to every deadline. Positive Implications: Being punctual and always on time will help Jeeva professionally and will create an image for her as someone who finishes her work on time. Being on time is a great asset and the kind of respect she can garner through this quality is immense. The biggest advantage of being on time is that she doesnt have to worry about any pending work which can be a big relief especially in her job at Bisleri (Sales related). Being punctual also increases the sense of reliability on the person and hence Jeeva can command dependability and responsibility in both her personal as well as her professional life. Negative Implications: In a bid to be always on time, she may try to complete her work in haste and the quality of work may suffer. She should always guard against this. Being dependable can prove to be a double edged sword as superiors may always expect her work to be on time even when shes loaded with work. Also, being punctual means that Jeeva also expects her friends to be on time and there have been a few occasions where she has gotten angry with close friends when they were not on time.

4.1.2 Commitment Ethic

Commitment ethic is one particular strength of Jeeva which is seen in everything she does right from assignments, studies, her summer internship and even her friendship. This is also proved by her high score in this particular behavioral trait. Positive Implications: A strong commitment ethic shall help Jeeva in increasing her dependability in her professional career. Jeeva, through this quality, will come across as a thorough professional for which she shall be respected.

Reaching Out A Case Study on Jeeva Maria Joy |

14

The other positive effect of a strong commitment ethic is she will have a positive influence on her superiors as well as her subordinates. Negative Implications: Again, commitment ethic can prove to be a double edged sword as the increased dependability will increase the expectations of everyone around her.

4.2 Areas of Concern: Anger Management

Analysing her self assessment reports and listening to/observing a few incidents, I have come to the conclusion that Anger Management is a major area of concern for Jeeva. An in-depth discussion was carried out with her wherein we discussed a few incidents, how she reacted at that time, what was going through her mind and what the aftereffects of the incidents were.

4.2.1 Incidents
1. Getting agitated at a teammate: During one of the assignments in Talent Management, Jeeva had completed the entire assignment beforehand. But during the lecture, one of her team mate started searching for some more material related to the assignment which Jeeva found unnecessary and got agitated with this colleague. She shouted at her angrily but later realized that it wasnt the teammates fault. 2. Angry on a close friend: Few days back, she had gone on a trip and stopped by a mall while returning home. Her friend was with her and had an appointment some hours later. She kept reminding that he should drop her home and had to leave accordingly. Though they left early because of heavy traffic they were stuck and he asked her to catch an auto and head home since he had to be on time. She was very disappointed at that time by the behavior and walked out of the car. It took her 2 days to finally talk it out and she realized that she should have been more practical and understanding. 3. Being on time: Jeeva also had a fight with her team mates during a particular project wherein she had submitted her analysis to the group on time but rest of the teammates kept procrastinating until it was the final day of submission. This angered Jeeva and she ended up having a big fight with them. 4. Lost something dear: Few days back her classmate had borrowed some stuff and lost it. It was something very important to her and she had allowed her to have it with the confidence that it will be returned to her. After the incident Jeeva found it really hard to even acknowledge her and chose to ignore her for a while. Though she sorted out things soon she confessed that she felt really bad about how she treated her friend and that she was equally sorry that Jeevas stuff was lost. Negative Implications: Anger if not controlled can strain both personal as well as professional relationships which can be detrimental for her future. Uncontrolled anger and anything said when angry can hurt peoples feelings and she needs to guard against it.

Reaching Out A Case Study on Jeeva Maria Joy |

15

People will start referring to her as being aggressive, belligerent and volatile, which is not good at work place. Strained relationships at work place may lead to declining quality of work and also people may stop interacting with her.

4.2.2 ABC Analysis

Activating Events It can be observed that Jeeva gets angry when things dont go according to her wish or when someone acts irresponsible especially with being punctual. Carelessness on someones part is also one of the activating agents and Jeeva gets agitated when someone doesnt act as heshe is supposed to normally act. Beliefs Jeeva has a strong belief system when it comes to being on time or commitment ethic and she also believes that the other person show the same level of commitment towards work. A lot of time this mismatch in the belief system leads to a mismatch in expectations and when that happens, she gets agitated with the other person. Consequences The biggest consequence of uncontrolled anger is that Jeeva is robbed off peace of mind and she gets irritable which is completely opposite to her bubbly self. After getting angry she constantly keeps thinking of the incident and several negative thoughts clutter her mind which adversely affects her behavior towards people who are not even involved in the incident.

4.3 Action Plan

I as an individual face severe anger management issues and hence I could better understand Jeeva s problems when it came to controlling anger. So during the discussion, I told her about my 5-point action plan and she seemed interested in it. On further discussing, we came to the conclusion that Jeeva shall follow the 5-Point plan which I try to follow whenever I get angry. The 5-Point plan that we devised together is as follows: 1. Un-cluttering Mind: Whenever Jeeva gets angry, her mind gets cluttered with rapid thoughts, most of which are negative and hurtful. So, first action point will be to try and un-clutter these thoughts by distracting herself and doing something else. 2. Breathe Right: I have always known the importance of breathing right and have suggested it as one of the action point which is to watch the breathing pattern and try to make it right. One of the things she needs to do when angry is take slow deep breaths which helps calm down the body. 3. The Clean Slate: A lot of times when angry we tend to jump to conclusions and start misunderstanding situations. So one of my action point is to think calmly about the situation from every aspect and with a clean

Reaching Out A Case Study on Jeeva Maria Joy |

16

slate. This will involve her putting herself in the other persons shoes and understanding the situation in a better way. 4. Count & Splash: During the discussion on anger management in the class, a lot of ideas came out and one of my action point is based on those ideas. One of my classmate said that it has been proved that splashing water on face helps in reducing the blood pressure and helps ease out the anger. Also, another tried formula used by a lot of people is counting back numbers to distract oneself. I have asked Jeeva to follow these two techniques and see if it helps her. 5. Inner Peace is Right Here: One thing Jeeva needs to do is remind herself that whenever she is angry her inner peace lies in her own hand and no one else has any power to rob it off her. This belief is going to greatly help her understand that being happy and calm is in her own hand and the remote control should always be with her and not someone else.

Reaching Out A Case Study on Jeeva Maria Joy |

17

5 Summation
5.1 Prominent Behavioral Patterns
Summing up the entire case study, the following four prominent behavioral patterns that I have observed in Jeeva: 1. Time Management: Time management is a great asset that Jeeva has and it is reflected in everything she does right from academics to her professional life. 2. Commitment Ethic: Jeeva shows a very high level of commitment ethic and hence her colleagues find her easy to work with. Also, she has been highly dependable due to this quality of her. 3. Social Awareness and Empathy: Jeeva needs to learn a lot when it comes to Active Listening and understanding people with a clean slate. Social awareness and empathy are two skills she seriously needs to work upon as they lie at the border of being treated as an area of concern. 4. Uncontrolled Anger: Jeeva has always been a short tempered person and she needs to guard herself against losing her temper too much. Jeeva and I have devised an action plan which may help her tackle the issue of anger in a better way.

5.2 Implications
All the above 4 behavioral patterns have a strong co-relation to how Jeeva behaves and each of it have their own set of positive and negative implications. Anger in her case, if not controlled at the right time may prove to be a major problem that may spoil her relationships in the future. Social awareness and empathy is something that she will need to build upon otherwise people around her may start feeling left out or unheard. Her high commitment ethic is a great asset and will add on to her reputation of being dependable and reliable both at the professional and personal fronts. Time Management skills are a rarity now and having great command on such a skill would greatly help her at her work place especially her sales related job which is dependent on a lot of deadlines.

5.2 Conclusion
It was an amazing experience to learn and understand another human being which will definitely improve my empathy skills. The discussions I had with Jeeva were very fruitful and I also understood and learnt a lot of things that I can inculcate in my life. Finally I hope the 5-point action plan helps Jeeva in addressing her area of concern and I wish her all the best for her future!

---------------Thank You-----------------