Havells India Limited is a $1.

3 Billion leading Fast Moving Electrical Goods (FMEG) Company and a major power distribution equipment manufacturer with a strong global footprint. Havells enjoys enviable market dominance across a wide spectrum of products, including Industrial & Domestic Circuit Protection Devices, Cables & Wires, Motors, Fans, Modular Switches, Home Appliances, Electric Water Heaters, Power Capacitors, CFL Lamps, Luminaires for Domestic, Commercial and industrial Applications.

Havells in 2007 created history by acquiring worlds renowned lighting company Sylvania thus registering itself amongst top 5 lighting companies in the world. Today, Havells owns some of the most prestigious global brands like Havells, Crabtree, Sylvania, Concord, Luminance and Standard. Its global network constitutes of 7000 professionals across 91 branches & representative offices in over 50 countries. Its fourteen state-of-the-art manufacturing plants in India located at Haridwar, Baddi, Noida, Sahibabad, Faridabad, Alwar, Neemrana and seven world class manufacturing plants located in Europe, Latin America & Africa are manufacturing globally acclaimed products, synonymous with excellence and precision in the electrical industry.

A 20000 strong global distribution network continuously strives to set new benchmarks in prompt delivery and service to customers powering their smiles like none other electrical brand in the country. Further to this the company pioneered the concept of exclusive brand showroom in the electrical industry with Havells Galaxy. Today over 160 Havells Galaxies across the country are helping customers, both domestic and commercial, to choose from a wide variety of products for different applications. Havells became the first FMEG Company to offer door step service via its initiative Havells Connect. Thanks to the quality of products and quicker service, it has minimum customer complaints and highest customer satisfaction.

Today, Havells alongwith its brands, have earned the distinction of being the preferred choice of electrical products for discerning individuals and industrial consumers both in India and abroad. Havells offers same quality products for both Indian and international markets. Havells products & processes have acquired a number of International quality certifications, like BASEC, CSA, KEMA, CB, CE, ASTA, CPA, SEMKO, SIRIUM (Malaysia), SPRING (Singapore), TSE (Turkey), SNI (Indonesia) and EDD (Bahrain) thus complying with stringent quality norms at even the most testing markets, worldwide. It is committed to keep powering the world with its state-of-the-art innovations and energy-efficient solutions. Currently 70% of its product offering is energy efficient.

Social and environmental responsibility has been at the forefront of Havells operating philosophy and as a result the company consistently contributes to socially responsible activities. For instance, the company is providing mid-day meal in government schools in Alwar district, covering 30000 students per day. Besides

this company has acquired land for constructing a larger kitchen with all the modern facilities to serve freshly cooked food to 50000 students in the area. The group company, QRG Healthcare runs a 120 bed hospital in Faridabad and will soon launch another 400 bed hospital in Faridabad by end of the year. In the past, the company has generously contributed to the society during various national calamities like the Bihar Flood, Tsunami and Kargil National Relief Fund etc. The essence of Havells success lies in the expertise of its fine team of professionals, strong relationships with associates and the ability to adapt quickly and efficiently, coupled with the vision to always think ahead.

Some of the Firsts from Havells: Sets up India`s First New Generation CMH Lamp Plant at Neemrana in the year 2010 Launched India`s 1st HPF CFL in the year 2009 Havells launched India`s 1st BEE 5* Rated Fan in the year 2009 First Indian CFL manufacturers to have adopted RoHS, European norms on Restriction of Hazardous Substances in CFLs in the year 2008 First Company to get the ISI Certification for complete range of CFLs in the year 2006 Awarded the KEMA certification by The Dutch Council for Accreditation, making QRG the only group to attain this certification in the year 2005

com Crompton Greaves Limited (CG) is a pioneering leader in the management and application of electrical energy, with a presence in over 10 countries. CG is active in the global power transmission & distribution (T&D) arena, and is amongst the worlds top ten transformer manufacturers. The company is organized into three business groups, viz., power systems, industrial systems and consumer products. Nearly two-thirds of its turnover accrues from product lines in which it enjoys a leadership position. Mr. Laurent Demortier is the Chief Executive Officer & Managing Director. CG has 20 manufacturing divisions spread across India. And with the acquisition of Pauwels (Belgium), Ganz (Hungary), Microsol (Ireland), Sonomatra (France), MSE Power Systems (USA), Power Technology Solutions (UK), three businesses in Nelco (INDIA), Emotron (Sweden), QEI Inc. (USA) and ZIV Group (Spain), the company is emerging as a first choice global supplier for high quality electrical equipments.

HONDA SEIL Existing over the years, Honda has gained prominence in the global community through ceaseless innovation and a commitment to servicing the needs of society. Hondas unique corporate culture and groundbreaking approach to developing new technologies enable the organisation to develop exciting new products that provide freedom of movement for people around the world. With responsibility to the environment, a commitment to local markets, and respect for people as its guiding principles, Honda aims to contribute to an increasingly mobile society characterised by quality of life, comfort and convenience. A local approach with a global outlook best meets the individual needs of diverse markets. Hondas philosophy is to produce where there is market demand. By integrating with local customs and cultures, and making use of local management resources, Honda has been able to serve the people better of the regions in which it operates. Products meeting specific needs in each of four world market regions i.e. America, Europe, Middle East and Africa/ Asia and Oceania/ Japan - are developed, produced, and sold in these regions Hondas global network enables the exchange of ideas and information among employees to assure a higher level of creativity in technology and products. At Honda, every employee knows that our founders first commercial product release was an engine. Over the years, Honda has come to lead the industry in engine manufacturing, creating everything from small electric bicycle motors to some of the largest and most powerful automotive racing engines in the world. In recent years, the Honda name evokes images of motorcycle, automobiles, and power equipment products. Each of these three product categories constitutes a viable and robust industry in its own right. As these operations develop and grow, each with its own distinctive technology and business style, Honda as a whole is enriched by the diversity of products and enterprises that are based, as always, upon the "JET ENGINE" that first made Honda great. Engines that are now the cleanest, most popular in the world.

HBL Power Systems HBL Power Systems Ltd is a listed Indian company, in business since 1977, with a focus on Engineered Products and Services. Our initial business strategy was to identify those technology gaps in India that the company could fill by 'indigenous efforts'. The first products selected and successfully developed were Aircraft Batteries eventually leading to HBL offering the worlds widest range of specialized batteries.

Our expertise in batteries generated opportunities and ideas to diversify. The company moved into new businesses and markets that utilise our batteries, such as Industrial Electronics, Defense Electronics, and Railway Electronic Signaling. Recent diversification, leveraging the companies engineering strengths, has led to new businesses in precision manufacturing, small AC & DC motors, spun reinforced concrete and 'Green' Technology Products. Our success has been built serving some of the world's most demanding customers and applications. We look forward to serving you.

BIRLA POWER SOLUTIONS LIMITED (Formerly Birla Yamaha Limited) (ISO-9001 & ISO14001 COMPANY) The Yash Birla group is a part of the prestigious house of the Birlas, started by Mr.Baldeo Das Birla, the great-great grandfather of our current chairman. The lineage of yash birla group began with Mr.Rameshwar Das, grandfather of Mr.Ashok Birla, the sudden demise of Mr.Ashok Birla, in 1990, plunged his son Yashovardhan into the corporate world. Since then Yash Birla and his group have only emerged stronger than before. Yash birla has not only brought sick companies to life but has given the group a dynamic strategy like never before. He gave the Group a dream, a global vision and an integrated approach. The yash birla group has a number of companies all over India and under the perfect leadership of our chairman, we have made successful forays in the areas of Generators, Multipurpose Engines, Chemicals, Yarns, Pipes, Consumer Durables, Precision Cutting Tools etc.The Group is now set to make a mark in the IT world as its latest diversification. Birla Power Solutions Ltd., (BPSL), a Rs.2500 Crore Yash Birla Group Company, established in April1984 in collaboration with globally renowned Yamaha Motor Co. JAPAN by dynamic visionary late Shri Ashok Birla. The Company has many a firsts to its credit. It was the first Company to manufacture portable generators in India in 1986. The Company has the expertise of manufacturing 2 stroke as well as 4 stroke engines. The Company is presently producing a wide range of Generators catering to the power requirements of 500W to 40K.W being fuelled by variety of fuel options like Kerosene , Petrol, Diesel, LPG ,CNG ,Biogas etc . It was the 1st Company to roll out Self Start Gensets and became the 1st Company to launch emission compliant Generators under the brand name BIRLA ECOGEN, once again taking a step ahead, to launch low noise gensets, complying with phase-II noise norms and entering a new era of silent technology gensets.

VETO Switch Gears And Cables LTD. (AN ISO 9001 - 2008 CERTIFIED COMPANY)
M/s. Veto Switchgears & Cables Ltd. [An ISO 9001:2008 Certified Company] is manufacturer of Wires & Cables and Electrical Accessories. It produces all type and ranges of Electrical Accessories. It uses latest production technology and also produces latest products as per market demand. Its products are with the brand name VETO. Veto is Indias first ISI Mark Electrical Accessories and it is since 1967. It always uses best quality raw material to give its customers best products. It holds a major part of market share of electrical accessories in whole of India. Especially this brand is very popular in North India and all cities of Rajasthan. It also has a strong and hardworking team of Marketing Professionals and dealers and distributors. Sales of the unit is increasing day by day and its production is multifold by many times since its inception. So the unit also has a good potential to increase its sales and to cope up with market competition by way of providing best quality at competitive rates. Presently M/s. Veto Switch gears & Cables Ltd is having its manufacturing unit at Malad Industrial Area, Mumbai and having an another large unit at Ranipur, Haridwar.| The company has continuously achieving success with an object of manufacture good quality of Wires and Cables and Electrical Accessories by using qualitative raw materials and highly upgraded technology. Each and every item is manufactured by using bright annealed Electrolytic Copper and insulated with high graded of PVC that is formulated as per our in house research. All these products are made available to the customers through a well-established and dedicated distribution network. VETO greets you at the wide range of Switches and electrical goods. Our experience in this field since 1967 has time and again been appreciated by our customers for our quality and better services. We offer an elite range of switchgears, Fans, Wires and Cables, Lighting Fixtures and all other related Electrical & Electronic Equipment. We have become the desired choice of customers because of supreme and matchless quality of our products at most reasonable price. The intact manufacturing process is observed by our quality experts in order to deliver nothing less than the best to our patrons. The group is continuously getting more and more orders (Domestic and export) because of its Professional management, continuous updating of technology and strict quality controls, strives for maximum customers satisfaction. The group sustained the position as a leading supplier of electrical goods in the gulf countries for more than a decade.

About Us

THE VISION:

WSI was established in 1961 with a vision of creating an enduring benchmark in India for strategic excellence in electroporcelains.

The Goal The continuing drive to synthesize material technology with manufacturing competence to develop innovative product solutions.

A PERIOD OF EXPANSION:

The foundation of product and process technology from international leaders coupled with continuing

emphasize on inhouse development and adaptation to market requirements, helped WSI to introduce many new product styles for the domestic and export markets as well as improve manufacturing efficiency.

The company today has an installed capacity of 12,800 CMT on a built-up area of 67,237 square meters and manufactures all types of high voltage porcelain insulators.

ELECTRICAL AND LIGHTING INDUSTRY

The electrical and lighting industry is a loose agglom eration of businesses involved in some way with the generation, transmission and distribution of electri city. Lighting and lighting fixtures have been traditionally associated with this industry even th ough they have distinctly different technological characteristics. For example, the National Electrical Manufacturers Association (NEMA) in the United States incorporates businesses in 10 segments: building systems, electronics, emerging technologies, industrial automation, insulating materials, lightin g systems, medical imaging and technology, power equipment, security imaging and communications, a nd cable and wire. A fundamental understanding of the characteristics of electricity and a common concer n for the safe use of electricity seem to be the binding forces across these diverse businesses. There are separate industry associations for power generation companies, power transmission companies, etc. Large companies, such as Siemens and ABB, tend to have business in all three segments. Companies, such as GE and Philips, have lighting as a core product, typically housed within a consumer products division. The electrical components segment (normally referred to as electricals) comprises components such as circuit breakers and switches, and the lighting segme nt comprises light sources (e.g. bulbs) and lighting fixtures. Although these two segments have distinct technological characteristics, the distribution and retailing of the products from these two segments are through common channels and often are bundled together in large project bids.

Electrical Components

Electrical components are mechanical devices used in electrical applianc es; wires, cables and switches are common products. Other examples incl ude diodes, capacitors, insulators , resistors, motors, switches, switchgear and relays. Electricals must be safe and made of good material; they must not leak electricity. In addition, they must be durable and capable of su staining the designed loads. For the electricals used in automobiles, the criteria often incl udes compact and lightweight. Quality is an important consideration for

these products as even a small erro r in shape or workability could dama ge the whole device. To control these requirements, there are a number of internationa l and local standards for quality for these electrical products. In addition, branding and cert ification by national and internatio nal bodies have played a critical role in consumers buying decisi ons related to these products.

Methodology
Data collection Data collection is a term used to describe a process of preparing and collecting business data - for example as part of a process improvement or similar project. Data collection usually takes place early on in an improvement project, and is often formalized through a data collection Plan which often contains the following activity. 1. Pre collection activity Agree goals, target data, definitions, methods 2. Collection data collection 3. Present Findings usually involves some form of sorting analysis and/or presentation. There are two methods of data collection which are discussed below: 1. primary data 2. secondary data

Primary data In primary data collection, you collect the data yourself using methods such as interviews and questionnaires. The key point here is that the data you collect is unique to you and your research and, until you publish, no one else has access to it.I have tried to collect the data using methods such as interviews and questionnaires. The key point here is that the data collected is unique and research and, no one else has access to it. It is done to get the real scenario and to get the original data of present. Secondary data All methods of data collection can supply quantitative data (numbers, statistics or financial) or qualitative data (usually words or text). Quantitative data may often be presented in tabular or graphical form. Secondary data is data that has already been collected by someone else for a different purpose to yours. Need of using secondary data 1. Data is of use in the collection of primary data. 2. They are one of the cheapest and easiest means of access to information. 3. Secondary data may actually provided enough information to resolve the problem being investigated. 4. Secondary data can be a valuable source of new ideas that can be explored later through primary research.

Limitation of secondary data 1. May be outdated. 2. No control over data collection. 3. May not be reported in the required form. 4. May not be reported in the required form. 5. May not be very accurate. 6. Collection for some other purpose.

DATA COLLECTION TECHNIQUE Questionnaire: Questionnaire are a popular means of collecting data, but are difficult to design and often require many rewrites before an acceptable questionnaire is produced. The features which were kept in mind while drafting the questionnaire are: Theme and covering letter Instruction for completion Types of questions Length

Interview: This technique is primarily used to gain an understanding of the underlying reasons and motivations for peoples attitudes, preferences or behavior. The interview was done by asking a general question. I encourage the respondent to talk freely. I have used an unstructured format, the subsequent direction of the interview being determined by the is its initial problem is. respondents initial reply, and come to know what

SAMPLING METHODOLOGY Sampling technique: Initially, a rough draft was prepared keeping in mind the objective of the research. A pilot study was done in order to know the accuracy of the questionnaire. The final questionnaire was arrived only after certain important changes were done. Thus my sampling came out to be judgmental and continent.

Sampling Unit: The respondents who were asked to fill out questionnaires are the sampling units. These comprise of employees of corporate HR, jetairways , who had attended the personality development workshop. Sampling Size: 50

Vision
"To be a globally recognized corporation that provides best electrical & lighting solutions, delivered by bestin-class people."

Mission
To achieve our vision through fairness, business ethics, global reach, technological expertise, building long term relationships with all our associates, customers, partners, and employees

Values

Customer Delight : A commitment to surpassing our customer expectations. Leadership by example. A commitment to set standards in our business and transactions based on mutual trust. Integrity and Transparency : A commitment to be ethical, sincere and open in our dealings. Pursuit of Excellence : A commitment to strive relentlessly, to constantly improve ourselves, our teams, our services and products so as to become the best in class.

The essence of quality at QRG is closely wrapped in the way we think, plan and work. Itfinds its true expression when we extend beyond ourselves to exceed our customers expectations. To deliver products that are safer, faster and simply better.Each time, every time. Building customer confidence through teamwork is a top priorityto provide a wide variety of products and services.R e a l i z i n g a n d r e s p e c t i n g t h e b a s i c n e e d s o f c u s t o m e r s t o f e e l m o r e s e c u r e , w e ' v e committed ourselves to make our products better, safer and smarter than what he or she islooking for. That's a passion that began 30 years ago and that's how it continues to beeven today. Our customers rely on us and it is our responsibility to give them the very best. All our products are as per IEC standards . Certifications / Approvals ISO-9001 : 2000 (all manufacturing units) KEMA KEUR CE Smark CSA CB

 SEMKO SIRIUM (Malayasia) SPRING (Singapore) TSE (Turkey) SNI (Indonesia) EDD (Bahrain) XXI

Figure # 1.5 Certifications / Approvals NetherlandsRussiaMalaysiaSingaporeIndiaCanadaEuropeUKSwedenTurkeyEurope XXII

Major Clients of Havells India Ltd . XXIII

1.8) Research And Development At Havells Innovation is the hallmark of every vital development at QRG. New ideas, inventionsdeepen scientific knowledge and give its work force a new impetus towards technical progress.Q R G t e c h n o l o g i c a l s t r e n g t h s a n d i t s e n d e a v o r t o w a r d s c o n t i n u o u s r e s e a r c h & development has allowed it t o f u l f i l l i t s r e s p o n s i b i l i t i e s t o w a r d s i t s c u s t o m e r s . T h e responsibility of providing its customers the best products and zero defect services to enable them to be comfortable and secure in usage of electricity. Center for Research and Development Havells has recently invested 20 million dollars in a new cent re for r e s e a r c h a n d innovation. This centre has been set-up at the companys H.O. premises in Noida.The task of this centre is to provide the theoretical & experimental foundations for alls e g m e n t s o f e l e c t r i c a l e n g i n e e r i n g . T h e c e n t r e c l o s e l y c o o p e r a t e s w i t h t h e v a r i o u s departments so as to provide the best and the latest in terms of technology and design. The Group has also decided to dedicate 2% of its turnover towards R&D . 1.9) Safety Matter Protection against Electrical Shocks and fire: With the ever increasing of the usage of electricity in our daily lives , the risk of electricalshocks and hazards related to electrical fire to overcrowded wiring and leakage due toinstallation failure.Poorly insulated apparatus, faulty wires or the incorrect use of an electrical device causecurrent to flow through the wrong face (i.e. through the insulation) to the earth. Thisc u r r e n t i s c a l l e d t h e " L e a k a g e C u r r e n t " . L e a k a g e c u r r e n t i n a n e l e c t r i c a l s y s t e m i s responsible for two major risks. Risk of electrocution(electric shocks)XXIV

Risk of fire Risk of Electrocution (Electric shocks) Electrocution is the passage through human body, which is dangerous . T h e f l o w o f current through human body, affects two vital functions Breathing Heart BeatE l e c t r o c u t i o n c a n l e a d t o m u s c l e c o n t r a c t i o n c a u s i n g r e s p i r a t o r y p a r a l y s i s , c a r d i a c fibrillation and immediate cardiac arrest resulting in death depending upon the magnitudeof the leakage current and the contract voltage. Risk of fire Poorly insulated wiring or loose connections are enough to create fire hazards a portionof the current which normally flows in the conductor can find a way back to the earththrough these "leaks" and through materials with varying degrees of conductivity. Thesematerials are not intended to conduct current, and may get heated up to such a degree thatthey will set fire to whatever they are in contact with (insulation, wood etc.). This is thestart of fire . Solution Earth Leakage Circuit Breakers installed in the circuit senses these leakage currents andisolates the faulty circuit thereby ensuring safety against the hazards of earth leakage. It ismandatory to install an ELCB in the incoming circuit for all installations except those specified by the section 30 of the Indian Electricity Act, 1910.XXV

Product Profile2.1.) Miniature Circuit Breakers (MCBs) In the residential, commercial and Industrial sectors, final electrical distribution needs arec o n t i n u o u s l y e v o l v i n g . I m p r o v e d o p e r a t i n g s a f e t y , c o n t i n u i t y o f s e r v i c e , g r e a t e r convenience and operating cost have assumed tremendous significance. Havell's breakershave been designed to continually adapt to these evolving needs.H a v e l l ' s maintaining pace with the technological changes has int roduced

M i n i a t u r e Circuit Breakers tested as per the latestspecifications IS:8828-1996, IEC:898-1995 for a breaking capacity of 10KA. Figure# 2.1 Havells Miniature Circuit Breakers XXVI

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