Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Awareness Program
Purpose of Program
Awareness of ISO 9001:2008. Self Improvement Improvements in routine working To improve the health of organizations Quality Management System
FAQ?
What
is ISO? From where it comes? How it is helpful for us? How it works? What we have to do?
Contents Of Program
Background of ISO ISO Family Quality Management Principle Process Approach ISO 9001:2008 Overview Detail Of Different Clauses Of ISO 9001:2008
ISO = International Organization for Standardization ISO has representation from 162 countries and has issued many standards ISO 9001:2008 is a model for a quality management system.
International Organization for Standardization - Geneva Standards created in 1987 To eliminate country to country differences To eliminate terminology confusion To increase quality awareness
ISO 9000:2005 Quality Management Systems: fundamentals and vocabulary ISO 9001:2008 Quality Management Systems Requirements (required for certification) Management responsibility Resource management Product/service realization Measurement, analysis, improvement ISO 9004-2009 Quality Management Systems Guidelines for performance improvement
Generic standards
ISO 9001 is a generic standards. Generic means that the same standards can be applied: to any organization, large or small, whatever its product or service, in any sector of activity, and whether it is a business enterprise, a public administration, or a government department.
Certification is known in some countries as registration. It means that an independent, external body has audited an organization's management system and verified that it conforms to the requirements specified in the standard (ISO 9001). ISO does not carry out certification and does not issue or approve certificates,
Accreditation
Accreditation is like certification of the certification body. It means the formal approval by a specialized body an accreditation body - that a certification body is competent to carry out ISO 9001:2008 certification in specified business sectors. Certificates issued by accredited certification bodies - and known as accredited certificates - may be perceived on the market as having increased credibility. ISO does not carry out or approve accreditation.
Certification is not a requirement of ISO 9001. The organization can implement and take benefit from an ISO 9001 system without having it certified. The organization can implement them for the internal benefits without spending money on a certification programme.
Certification is a decision to be taken for business reasons: if it is a contractual, regulatory, or market requirement, If it meets customer preferences if it will motivate staff by setting a clear goal.
Quality Management System is a web of interconnected processes that are used to manage a business.
The Plan Do Check Act (PDCA) cycle is the operating principle of ISO's management system standards Plan establish objectives and make plans (analyze your organization's situation, establish your overall objectives and set your interim targets, and develop plans to achieve them). Do implement your plans (do what you planned to). Check measure your results (measure/monitor how far your actual achievements meet your planned objectives). Act correct and improve your plans and how you put them into practice (correct and learn from your mistakes to improve your plans in order to achieve better results next time).
ISO 9001:2008
CONTINUAL CONTINUALIMPROVEMENT IMPROVEMENTOF OFTHE THEQUALITY QUALITY MANAGEMENT MANAGEMENTSYSTEM SYSTEM
Management responsibility
Customers Clause 6 Clause 5
Customers
Satisfaction
Input Requirements
Product realization
Clause 7
Value adding activities Information flow
Output
Product Product
PROCESS REQUIREMENTS
With What? (Materials / Equipment) Objectives and Targets WHO? Special Skills? / Competence?
Inputs
Process
Outputs
Process Linkages
Measure
Management Principles
A Quality Management Principle is a comprehensive and fundamental rule or belief, for leading and operating an organization, aimed at continually improving performance over the long term by focusing on customers while addressing the needs of all stakeholders.
8 Management Principles
Principle 1 : Customer Focus Principle 2 : Leadership Principle 3 : Involvement Of People Principle 4 : Process Approach Principle 5 : System approach to management Principle 6 : Continual Improvement Principle 7 : Factual approach to decision making Principle 8 : Mutually beneficial supplier relationships
Principle 2 : Leadership
Leaders establish unity & direction of the organization. They should create & maintain the internal environment in which people can become fully involved in achieving the organization's objectives.
People at all levels are the essence of an organization and their full involvement enables their abilities to be utilized for the organization's mutual benefit.
The application of a system of processes within an organization, together with the identification and interaction of these processes, and their management to produce the desired outcome, can be called Process Approach
Identifying, understanding & managing interrelated processes as a system contributes to the organization's effectiveness & efficiency in achieving its objectives.
Continuous Improvement
Continual Improvement
An organization & its suppliers are interdependent, and a mutually beneficial relationship enhances the ability of both to create value
1.Scope 2.Normative References 3.Term & Definitions 4.Quality Management System 5.Management Responsibility. 6.Resources Management 7.Product Realization 8.Measurment,Analysis and Improvement
SCOPE OF STANDARD
1. Scope General
Application
1st Level
Detailed instructions
How to complete a job or task
Technical Data
International standards Computer operating manuals Detailed product specifications
4th Level
MANAGEMENT RESPONSIBILITY
5.1 Management commitment 5.2 Customer focus 5.3 Quality policy Must be documented Must be used for setting objectives 5.4 Planning Document objectives- Must be Measurable Quality management system planning
RESOURCE MANAGEMENT
6.1 Provision of resources 6.2 Human resources General Competence, awareness and training 6.3 Infrastructure 6.4 Work environment
PRODUCT REALIZATION
7.1 Planning of product realization 7.2 Customer-related processes
Determination of requirements related to the product Review of requirements related to the product Customer communication
PRODUCT REALIZATION
7.3 Design and development
Planning, inputs, outputs, systematic reviews, verification and validation, control of changes
7.4 Purchasing
Supplier evaluation and selection Relevant purchasing information Verification of purchased product - receiving, source
PRODUCT REALIZATION
7.5 Production and service provision Controlled conditions including product characteristics, work instructions (as necessary), suitable equipment, monitoring and measuring devices, monitoring and measurement, and release, delivery and post- delivery activities Validation of processes when no other method Identification and traceability of product and its status Care of customer property Preservation of product Includes constituent parts
PRODUCT REALIZATION
7.6 Control of monitoring and measuring devices Calibrated or verified where necessary Adjusted and re-adjusted as necessary Identified to enable calibration status Safeguarded from invalid adjustment Protected from damage and deterioration
Thanks
Varinder Sandhu Abhived Bhardwaj Balram Sharma