SAMPLE LETTER OF OFFICIAL (COMPLAINTS) Amina Bint Ahmad Blk 333, Pasir Ris Avenue 100 # 10-338 Singapore

520333 5th September 2011 Dream Clinic Manager 888, Pasir Ris Town 3 Singapore 7778888 Sir, Subject: The problems at the Polyclinic Paragraph 1 (Intro) My name above is a patient who always go to the polyclinic Lords. I always go to the polyclinic Tuan to get treatment if I am sick because it is close to my home. During this time, I feel so good Lord polyclinic services and satisfactory. However, recently I found polyclinic You give problems and my poor services and other visitors. I represent other visitors who also agree with me. Therefore, I send the letter of complaint to Mr. Tuan hoping to overcome the problem. Paragraph 2 (Purpose) The purpose of my writing this is to express complaints about the problems I had while waiting for my turn to see the doctor. I had to wait quite a long time at least four hours to see a doctor. This does not include the waiting time to take medication. Not only that but Mr. stooge in charge have a bad work attitude. They are not friendly and seem quite fierce. They also use crude language and voice. This is exacerbated by state polyclinics Mr. relatively narrow and have some time on the air conditioner at the polyclinic Tuan was found damaged. I think these problems interfere and give discomfort to me and other visitors. Mr. hopefully we all can understand the situation. Paragraph 3 (Proof) These problems are not my only experience but other patients who also experienced the same thing a few months ago. Last week, my Lord polyclinic because of fever. You have scolded a worker when I asked where the counter medication. Not only that, my sister also felt less satisfied with waiting times. He was suffering from sore eyes and feel drunk. But the Lord just told him to sit workers regardless of their problems and the pain inflicted on my sister. My mother felt it would be too crowded, especially on Mondays and Fridays. The registration counter was slow doing their job. Crowded conditions would worsen the patients in which infection is easily spread. Children play chase and some smoke even outside the door. The situation was further noisy and crowded environment makes patients increased pain. Paragraph 4 (Proposed) To resolve and thus overcome this problem, I have a few suggestions that may the Lord consider. My first suggestion is that Mr. modifying this polyclinic to look more spacious and comfortable. My second suggestion is that Mr. should also make sure that the air conditioner is always in good condition. This can be confirmed by examination held once in three months. Appoint an officer or

employee in charge of logistics affairs. Order to overcome the problems of the workers who lack dedication or inefficient. I hope Mr. run courses on how to better treat patients with courtesy and ethics on the job. Finally, Mr. must devise electronic registration table so that the patient can sign up faster and not have to wait long for their turn. Good system can facilitate and expedite the daily work of all. N jam that I can think of would expect Mr. administration more efficient way to hold discussions with the top management of Lords. Have a suggestion box (suggestion box) at the entrance so that the polyclinic Mr. pelawar or patients can provide feedback (feedback) as well as thoughtful suggestions to improve the quality of service or polyclinic conditions Lords. Paragraph 5 (Conclusion) Here only to the extent of my letter this time. Hopefully this letter I can improve the service quality and thus Mr. solve all of us. I haraplan diingi incidents not happen again. If You have any questions or would like a clear explanation about the content of this report, I can be contacted via my phone my office line 91234567 or 61234567. If no action is being taken by the Lord, I will bring this case to the authorities. I end my letter with greetings greetings and gratitude to the Lord. Hopefully You can consider my suggestion. Hopefully my letter will guarantee the happiness and satisfaction of all parties. Thank you. Thank you. The truth Aminah