KRISHNA PRASAD SV

Athira, T.C.25-1946-1, Sreemoolam Road, Thampanoor, Trivandrum, Kerala 695 001

krishnaprasad.sv@outlook.com, Contact No: 96330 50006

Career Objective To work in an encouraging environment where I can utilize my skills and update my knowledge. Wish to be part of a hard working team, like to face the challenge, believe in perfection, commitment in the work and interested in learning new ideas and technologies. Highlights of Employment 1. EXL Services (Outsource Partners International Inc), Infopark, Kochi - January 2008 Present Assistant Manager Technology Operations Job Profile: Information Security Audit Management/ Client Management o SPOC for all the Information Security Audits o Handling the Third Party Information Security Audits for ISO 27001 and SSAE 16 for Entity level and Client level o Ensuring compliance to various other information security standards. o Adherence and design of Information Security Control for client confidentiality requirement. Information Technology Process Management o IT Infrastructure Management o Team Handling o Windows Administration

o Remote IT Service Management o Research and Development o Online and Offline Backup Operations o Antivirus and Encryption Tools Administration o Production Support o Change Management o Incident Management o Project Implementation & Support o Vendor Management

Summary of Skills and Experience A result-oriented professional with 5+ years of experience in IT infrastructure services Analytical Systems Specialist skilled in problem-solving, optimization, and securing IT systems Adroit at executing risk assessment activities for better service delivery to client Experience is handling audits and facing audit interviews Proficient in dealing with multiple clients and setting up customized IT infrastructure Interaction with Vendor on-site Delivery Teams for getting deliverables as per Project Time lines, tracking delays, ensuring quality of deliverables and necessary escalations and arrive at remedial measures. Appreciable mentoring skills

Windows Skills ADS related Windows Administration Tasks

Forefront Unified Access Gateway (UAG) Group Policy implementation Software deployment Providing Remote Support for employees and clients in different locations Monitor Server health and Status Data Backup (Tape Backup, Online Backup) Responsibility to configure and maintain RIS , WDS Servers Remote Administration Monitoring and reporting status of Windows and Anti Virus updates Configure remote application (CITRIX) to access client server Working with client technical team for the implementation of new applications

Network related Tasks Monitoring Network Performance (NMS) Preparing utilization and band width reports First level trouble shooting and analyzing of network issues Escalation of network issue to network team Open and follow-up case status with ISP Configuring Cisco IP Phones using Cisco Call Manager (CCM)

Information System Security Auditing Membership in ISACA (Information Systems Audit, Control Association), Pursuing CISA.

Assistance in internal and external IT audits, facing audit interviews and closure meetings

Managing and planning Business Continuity Plans

Technical Writing and Documentation Technical Writing and Documentation of Technology related procedures Preparing presentations as slide show and video for Tech Process

Extra Hands on Experience with Interaction with Client IT Team Coordinating L1 Engineers in my team McAfee Antivirus and McAfee Data Encryption Software Dell KACE KBOX system management appliance Policy Patrol Creating and maintaining email filter restrictions and rules Microsoft Live Meeting Meeting configuration and maintenance Avmar Online Data Backup

2. Comsol Pvt Ltd, Trivandrum

Hardware & Software Customer Support Engineer, 2006 2008

Job Profile
Installation of Windows Operating Systems Windows Server 2003 , Win XP Assembling and troubleshooting of Desktop computers

Highlights of Education Basic Degree Master of Computer Applications (MCA), Madurai Kamaraj University
(2006)

Certifications
Cisco Certified Network Associate - (CCNA)

Cisco Quality of Service (QoS) - Cisco Microsoft Certified System Administrator (MCSA) Microsoft Certified Technology Specialist, Windows 7 Configure (MCTS)

Microsoft Certification Exams Completed Successfully

Windows 7, Configuration (70-680) Installing, Configuring, and Administering Microsoft Windows XP Professional (70-270) Managing and Maintaining a Microsoft Windows Server 2003 Environment (70-290) (70-291) Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure

Implementing Microsoft Internet Security and Acceleration (ISA) Server 2004 (70-350)

Diploma
Advanced Diploma in Computer Hardware and Networking ET & T Corporation of India (Govt: India) Advanced Diploma in Computer Software Application TULEC (TATA UNISYS Limited Education Center)

Areas of Interest

Computers, Technology, Current Affairs, Web design, Driving Learning utility software and packages Sports and Games, English Premier League

Hobbies
Listening to Music, Reading, Football, Chess, Creative Writing, Travelling Technical Writings and referring in online technical forums. Searching for Windows Tricks and Trips

Personal Profile
Name Fathers Name Mothers Name Date of Birth Marital Status Age Sex Nationality State of Passport Number Languages known Write) : : : : : : : : : : : Krishna Prasad SV K Sasidharan Nair B S Vijayakumari 22/5/1982 30 years Male Indian Kerala G4700450 English, Malayalam, Hindi (Read, Speak& Tamil (Speak).

Married

Reference
Asif Basheer Sr. Assistant Vice President EXL Service

Kochi, Contact Number :- 09895662244 Nivea Rose Thomas Assistant Manager Audit and Risk Management Department EXL Service Kochi, Contact Number :- 09567837670 Sharathbabu Venkitachalam Lead Assistant Manager Technology Operations EXL Service Bangalore, Contact Number :- 09945215105

Declaration
I hereby declare that the details given above are correct to the best of my knowledge and belief.

24-August-2012 Thiruvananthapuram Krishna Prasad SV