Procedure Name Relevant Policy Applicable To Effective Date Date(s) of Revision Legal and Other References Location Approval By

Crisis Communications and Issues Management

Catholic Charities Procedure

Purpose To assure timely and accurate public response to any Crisis situation or major issue involving <your agency name> Procedure - The <person in charge> shall act as primary media spokesperson in the face of all crisis or issues involving <Agency Name>. Preparation of talking points and media statements shall be developed by <person In Charge> or the <secondary person in charge> of <division> prior to any dissemination. The organizations Crisis Communications Planand any Crisis Communications training of staffwill be developed and managed by <person in charge>

Media Inquiry

1. Key <agency name> spokespeople are pre-identified: a. <person in-charge> : General b. <person in-charge> : General c. <person in-charge> for Disaster : Disaster events 2. All media calls and inquiries are to be forwarded to the <person in-charge> . a. If the < a) person in-charge> is not available, a message is taken and contact log is maintained by the Administrative Support staff. The message is provided to her/his designee. 3. The <b) person in-charge> prepares a written response and talking points regarding the crisis within the first hour of the event. a. The written response and talking points are approved by the <a) person in-charge>, <secondary person in-charge> or <person in-charge>. b. This response and talking points are distributed to the pre-identified spokespeople and <agency> Leadership Team. c. In consult with the CEO/President <agency name>, the written response may be issued to the Catholic Charities network 4. The <b) person in-charge> provides response to inquiring media. a. In consult with CEO/President and <person in-charge> media release may be issued. Depending on the scale of the crisis, a press conference may be called. b. In consult with CEO/President and <b) person in-charge> and the <c) person incharge > may involve the CEO/President or Disaster Operations <person in-

Procedure Name Relevant Policy Applicable To Effective Date Date(s) of Revision Legal and Other References Location Approval By

Crisis Communications and Issues Management

Catholic Charities Procedure

charge> to be available for response to media inquiries depending on the scale of the crisis. 5. The <b) person in-charge> monitors media coverage of the crisis and updates written response and talking points as more information is available or necessary.

General Public Inquiry

1. The <b) person in-charge> revises the media response and talking points to provide a similar but briefer response to public inquiries. a. These responses are approved by the CEO/President <agency Name> 2. This response and talking points are provided to all staff with contact for general inquiries and in-person contacts. a. Any staff having questions or concerns regarding an inquiry should consult with or refer to the <b) person in-charge> prior to responding over email, phone, etc. b. This response and talking points could also be used for <agency name> social media accounts (Facebook, Twitter, etc.)