Fill in each blank with the correct word.

If both words can be used, choose the one that sounds more natural in each situation:

1. Your room hasn't been clean (clean/cleaned) yet. 2. You can check in (in/on) from 11:00 AM. 3. Check out time (schedule/time) is 12:00 PM. 4. Let me know if you need anything else = Let me know if you require (require/ request) anything else 5. I can't seem (see/seem) to find your reservation. 6. Did you make your reservation online (online/internet)? 7. Everything is in order (good/order) = Everything is alright (= especially wh en talking about formal matters) 8. Do you have a restaurant on premises (promises/premises) ( = in or attached to the hotel) 9. We hope you enjoy (enjoy/please) your stay. 10. How long will you be staying (staying/stay)?

Fill in each blank with the correct word. If both words can be used, choose the one that sounds more natural in each situation:

1. I'm sorry, we don't have any rooms 1(available/rentable) that weekend. 2. Would you like me to check another 1(date/schedule) for you? 3. I'm sorry, we're all- 2(books/booked) ( = we have no free rooms) because of a big conference. 4. I'll need to see your passport, or some other form of 2(identity/identificat ion). 5. We don't have room 2(servants/service). ( = We don't bring food, etc. to you r room) 6. The concierge will 1(show/carry) you to your room. 7. There's a 2(tiny/mini)-bar in every suite. 8. Let me know if I can be of further 1(assistance/assistant) = Let me know if there's anything else I can do to help 9. Before you arrive = 1(Prior/Previous) to your arrival 10. We also have a gym which you can use at your 2(dispersal/disposal).

Fill in each blank with the correct word. If both words can be used, choose the one that sounds more natural in each situation:

1. A 1(concierge/counsellor) is someone who works at the reception desk. 2. I'll get one of the bellhops to take your 1(bags/baggage) to your room. 3. Someone 1(left/gave) a package for you. 4. If a room is "bigger", you can say it's "more 1(spacious/spatial). 5. I'll have to 2(console/consult) with the manager = I'll have to discuss it w ith the manager 6. To reserve a room = To 1(book/reservation) a room 7. I can't 2(warrantee/guarantee) (= promise) that the price won't go up. 8. We have really good weekend 1(deals/offerings) ( = special offers). 9. Would you like me to 2(request/call) you a taxi? 10. Breakfast is 2(inclusive/included) in your room rate

Practice English with us! This exercise is for hotel concierges, bellhops, recep tion desk workers, managers, etc. Fill in each blank with the correct word. If b oth words can be used, choose the one that sounds more natural in each situation :

1. The rate for that room is 1(slightly/lightly) ( = a little) higher. 2. I can 1(assist/assess) ( = help) you with this. 3. Is there a 2(trouble/problem) with your room? 4. Are you having 1(trouble/problem) opening the door? 5. We offer 2(washing/laundry) service for our guests. 6. This service is 2(given/provided) as part of your room rate. 7. Breakfast is not included in the price. You will have to pay 1(extra/money) for it.

8. We offer 24- 1(hour/hours) room service. 9. The word "amenities" refers to "comforts" or 1(conveniences/conventions). Th ese may include a pool, a sauna, a restaurant, etc. 10. We have an 1(indoor/inside) pool for our guests.

Practice English with us! This exercise is for hotel concierges, bellhops, recep tion desk workers, managers, etc. It will help you have better conversations in English. A guest wants some information from you. Choose the most natural-soundi ng response: LEVEL: Easy

1. Can someone bring my bags up to my room? I'll get someone to do that right away. I'll get the bags into your room. Are you going to take the bags yourself? 2. Do you have valet parking? Yes, I'll get someone to park your car. Yes, you can park it in the parking lot around the corner. No, we don't have free parking. 3. Can I stay an extra night? $100 per night. We don't accept credit cards. I'm sorry, but we're all-booked for tonight. 4. Where can I get a taxi into the city? Yes, you can get there by taxi. I'll call you a cab/taxi. It's not too expensive. 5. Can you give me a different room? This one is too small. I'm sorry it's so small. Yes, would you like to pay for the extra room by credit card? I'm sorry but it's the biggest room we have available right now. 6. Is there a restaurant nearby? There's a Chinese restaurant right across the street. There are many good restaurants in our city. Chinese food. 7. Can my guests stay in my room overnight? Yes, but they have to register at the reception desk. We have many international guests staying at our hotel. Would you like to reserve a room for your guests? 8. I'd like a room for three nights. How many nights will you be staying? All of our rooms are non-smoking. Would you like a room with one bed or two?

9. Can I pay cash? No, we only accept cash. That'll be $300 for four nights. Of course. 10. I don't want my sheets changed every day. There's a card you can put on your door handle to let the cleaning staff know. Yes, it's part of room service. The cleaning staff does that every day.

Practice English with us! This exercise is for hotel concierges, bellhops, recep tion desk workers, managers, etc. It will help you have better conversations in English. A guest wants some information from you. Choose the most natural-soundi ng response: LEVEL: Easy/Medium

1. Can Yes, Yes, Yes,

you get someone to clean my room? I'll get someone to do that right away. it was cleaned this morning. all of our rooms are always clean.

2. Why was my credit card declined? You can pay cash. I don't know. You'll have to contact your bank to get that information. No, we don't have free parking. 3. Where is breakfast served? Breakfast is included. We offer a breakfast buffet. In the hotel restaurant. 4. Could you please confirm my reservation via (by) email? Yes, I'll send you a confirmation email right away. I'll give you our email address. Please send us a confirmation right away. 5. We need some clean towels. There is a shower in every room. The cleaning staff will pick up the dirty towels when they clean the room. I'll ask the cleaning staff to bring you some. 6. How much are the small bottles of brandy in the mini-bar? I'll get more sent up right away. They are $10 each. There are 10 small bottles in each mini-bar. 7. I need to wake up at 7:00 AM. I'll make sure you get a wake-up call at that time. It's 8:30 PM

Would you like me to call you a taxi? 8. Do you You can Yes, we You can accept Mastercard? pay with your bank card as well. accept all major credit cards. pay with a credit card.

9. How much is your cheapest double room? For one person? Right now our cheapest one is $200 per night. Our double rooms are usually booked well in advance. 10. I reserved a room for Friday. I'd like to change that to Saturday. OK, you will be leaving on Saturday? I see that you've already made a reservation. OK, let me check your reservation.

Practice English with us! This exercise is for hotel concierges, bellhops, recep tion desk workers, managers, etc. It will help you have better conversations in English. A guest wants some information from you. Choose the most natural-soundi ng response: LEVEL: Medium/Hard

1. I'd like to file a complaint with the manager. There's a conference in the hotel this weekend. He's not around right now, but I'll have him call you as soon as possible. The manager likes to complain, but he's a good person. 2. Hi, I have a reservation. My name is McAlister. Spelling? I don't know how to spell that. OK. How do you spell your last name? 3. How do I get to your hotel from the airport? Our shuttle bus runs until 11:00 PM We have a shuttle bus that runs to and from the airport. Public transportation is not very convenient here. 4. How far is your hotel from the train station? We're about 2 kilometers away. You can come by taxi. The fact that we're located close to the train station makes us a very conveni ent choice. 5. I think the taxi driver cheated me! You have to make sure that the taxi driver uses the meter. The best way to get to the airport is by taxi. Sometimes you have to wait a long time for a taxi to come. 6. Is it safe to walk alone around here? Yes, we care about your safety. Safety first! Yes, this is a very safe neighborhood.

7. Where is the conference room? It's on the second floor. There is a conference this weekend. Would you like a room? 8. How do I get to the conference room? Take the elevator up to the second floor and turn right. You'll see the door m arked "Conference Room." Take the elevator up to the second floor and turn right. You'll see the door n amed "Conference Room." Your room is on the third floor. You can take the elevator or the stairs. 9. Hmm... that's a little out of my price range. Will you be paying by cash or credit card? OK. Let's see if we can find you something more affordable. OK. When will you be leaving? 10. Why do I have to leave my passport? You have leave your passport at the reception desk. Give me your passport, please. It's hotel policy. All guests have to leave their passports at the reception d esk for the duration of their stay.

This exercise is for anyone who works in a hotel, motel, resort, etc. and wants to improve their English in order to server customers better. Fill in each blank with the proper (best) response from the list on the right: 10 05 04 01 06 08 07 02 03 09 1. course balcony served charge voice seeing safe quoted pets coffeemaker Do I have to pay for this? No, our resort provides this free-of-.

2. That's not the price I was over the phone. 3. Guests are allowed to keep small such as dogs and cats in their room. 4. Breakfast is from 7:00 AM to 11:00 AM in the hotel restaurant. 5. Each room comes with an electric fireplace and a private overlooking the oce an. 6. You can access/check your mail by dialing "55" on your telephone. 7. Each suite comes with a where you can store all your valuables. 8. We organize sight- every other day. 9. I'll get the staff to bring up some new filters for the .

10. Use of the golf is included in the price.

This exercise is for anyone who works in a hotel, motel, resort, etc. and wants to improve their English in order to server customers better. Fill in each blank with the proper (best) response from the list on the right: 06 02 10 09 04 08 01 07 05 03 advance overnight ports queen sleeps form top vacancies delivered front

1. There's a 10% tax on of ( = in addition to) the basic room rate. 2. Yes, your guests are allowed to stay in your room. 3. The "reception desk" is often referred to as the desk. 4. This suite up to 5 people. 5. If you like, I can have your dry cleaning picked up and to you later. 6. I suggest you book our executives suites well in . 7. We don't have any free rooms = We don't have any . 8. Please fill out this . 9. Would you like a room with one king bed or two beds? 10. Each suite has multiple data , so you can go online ( = access the internet) anytime you like.

This exercise is for anyone who works in a hotel, motel, resort, etc. and wants to improve their English in order to server customers better. Fill in each blank with the proper (best) response from the list on the right: 02 messages 07 system 09 extra

01 charged 08 receipt 10 machine 06 card 05 fitness baggage 04 offers 03 bags 1. We you an additional $5 for the two long-distance calls that you made. 2. There are no for you. 3. You can leave your here until 5:00 PM. 4. This is a service that the resort to all its guests. 5. There's a center on the second floor. 6. We use (swipe) keys. 7. I can't check the status of your reservation because our ( = computer) is do wn right now. 8. I'm printing out your right now. 9. I'll bring you some blankets. 10. There's a fax in the main lobby.

Fill in each blank with the correct word. If both words can be used, choose the one that sounds more natural in each situation:

1. We only hire (certificate/licensed) massage therapists. 2. You can have/receive up to 3 treatments (daily/day). 3. I recommend our (hydro/water)therapy treatments. 4. We've got a world- (level/class) fitness center with a weight room and aerobi cs lessons. 5. That's Tim. He's one of our yoga (instructors/tutors). 6. A (day/daily) spa is a place where one can come for a quick treatment. 7. Acupuncture is a traditional Chinese healing (thing/technique). 8. Acupuncture can be used to treat various types of (ailments/coughs) ( = dise ases, etc.)

9. We also offer a two-week treatment (plan/planning), which is designed to low er your blood pressure. 10. These treatments will help you get (rid/red) of ( = eliminate) your back pa in.

Fill in each blank with the correct word. If both words can be used, choose the one that sounds more natural in each situation:

1. The use of all our (facilities/faculties) ( = sauna, pool, fitness center, e tc.) is included in the price. 2. There are licensed health (professionals/pros) available on site. ( = at our spa) 3. My wife underwent a (series/serious) of treatments last year. 4. You might feel a little (dizzy/class) ( = feel like you're going to fall) af ter that treatment. 5. This treatment will (cleanse/clarify) your skin by removing/exfoliating dead skin cells. 6. This massage is perfect for those who have never had a massage before. In oth er words, it's a great (beginner/premier) massage. 7. The two main reasons people go to spas are to relieve some kind of (discomfo rt/comfort), and to promote physical well-being. 8. If something has a strong, pleasant small, you can say that it's (fragrant/s melly). 9. Since you have dry skin, it'll be best to include treatments that will (hydr ate/water) it. 10. This brochure (outlines/outlives) ( = describes) the different types of mas sage that we offer.

This exercise is for any resort/spa employee who wants to communicate better in English. A guest wants some information from you. Choose the most natural-soundi ng response: LEVEL: Medium

1. Can anyone access the beach? Just down this hallway and to the left. No, only registered guests can access the beach. Access to the beach is prohibited at night. 2. There's a problem with the sauna. The sauna is next to the main conference room. If there's a problem, please let me know about it. What seems to be the problem? 3. What kind of champagne do you have? The drink prices are listed in the menu in your room. That information is listed in the menu in your room. We do have champagne. And wine. 4. Keep the change. Thank you, sir. I'm sorry but I don't have any change. Here's let me give you some money. 5. Tell me about the golf course. It's an 18-hole championship golf course. It's tip-top. Feel free to use the golf course. 6. I want to explore the surrounding countryside. Do you have any guided tours a vailable? Ah, yes. We have a beautiful country, don't we? Would you like to visit the capital? No, but there's a self-guided nature trail that starts right outside the hotel . 7. When are the shops open until? They close at 8:00 PM today. From 11:00 AM. You don't have to be a guest at the hotel to shop there. 8. Does the casino have a dress-code? No, you can pretty much go as you like. There's a shop nearby that sells beautiful evening dresses. A special code? I don't think so. 9. What's the minimum bet in the VIP rooms? Poker. $100. You have to be at least 21. 10. Where can I cash in my chips? We have a currency exchange office. How much money would you like to exchange? At the cashier's cage/counter right over there.

This exercise is for any resort/spa employee who wants to communicate better in English. A guest wants some information from you. Choose the most natural-soundi ng response: LEVEL: Medium

1. How many poker tables do you have? Five. You can see the first one from here. We also have a VIP poker room. 2. Will I get free drinks while I'm gambling? Yes. Drinks are $5.00 each. Yes. There's a wide selection of drinks at the bar. 3. What about slot machines? We have 5 poker tables, and 5 blackjack tables. The casino is open around the clock. We have a wide selection of those too. 4. When does the casino close? The casino is open around the clock. You can start gambling from 11:00 AM. What is your room number? 5. Please have the valet get my car for me. Yes, we provide valet parking free-of-charge for our guests. Is there a problem with your car? Certainly. 6. Is there an ATM around here? Certainly. There's one right next to the reception desk. Yes, I'll get the manager for you. 7. Will there be a show tonight? Yes, tonight we have a traditional dance display. Your TV set should be working. There's going to be a concert tomorrow night. 8. I can't get into my suite. Room # 1055. Really? Let me check your (swipe-card) key. You can take one of the elevators to your right. Take it to the 10th floor. 9. Are your restaurants any good? We have two restaurants. Both of them are world-class restaurants. What would you like to order? 10. This guy who's performing tonight - he's a singer? The show starts at 8:00 PM. His performance is tonight. Tomorrow there's a band playing. No, he's a comedian.