MICRONTROLLER BASED INTERACTIVE VOICE RESPONSE SYSTEM FOR COLLEGE AUTOMATION

PROJECT SYNOPSIS BY

Under the guidance of

IVRS for College Automation

Motivation

Now-a-days every institution needs automation. As a part of college automation, We propose to do a project Voice Interactive S ys tem for College Auto mat ion. Our project allows the user to

3know the students attendance and marks quickly through the telephone line without the intention of the college authority.

Presentation in the class and outcome of the university are made reachable to the parents by our project. It will be very obliging to the parents to be acquainted with their sons/daughters recital in the college.

HISTORY
Research in speech technology predated the advent of digital computers. It began with a speech synthesis project at Bell Labs in 1936 that resulted in a device called "the Voder" which was demonstrated at the 1939 World's Fair. A link between speech and mathematics resulted in a breakthrough in the early 1970s. Leonard E. Baum, and Lloyd R. Welch, invented an approach to recognition based on a statistical concept called the Hidden Markov Model. In 1961, Bell System developed a new tone dialing methodology. Bell unveiled the first telephone that could dial area codes using DTMF technology at the Seattle World Fair in 1962. DTMF telephones enabled the use of inband signaling, i.e., they transmit audible tones in the same 300 Hz to 3.4 kHz range occupied by the human voice. The blueprint for IVR was born. Despite the increase in deployment of IVR technology in the 1970s to automate tasks in call centers, the technology was still complex and expensive. Early voice response systems were DSP technology based, and were limited to small vocabularies. However, in the early 1980s a first mainstream market competitor emerged when Leon Ferber (Perception Technology) realized that hard drive technology (read/write random-access to digitized voice data) had finally reached a cost effective price point. While speech recognition software took MUCH longer to develop, the uptake of Voice Response technology started to increase as soon as the technology changed from DSP to a client/server architecture. The mature technology allowed clusters of 96 channels of high-density digital phone interface gear (terminating four T1 lines of twenty four channels each) to each be controlled by one application processor, running individual applications, one per channel, accepting DTMF touch tone inputs, accessing a large stored vocabulary for output, recording and playing back user speech when necessary. As call centers began to migrate to multimedia in the late 1990s, companies started to invest in Computer Telephony Integration (CTI) with IVR systems. IVR became vital for call centers deploying universal queuing and routing solutions and acted as an agent which collected customer data to enable intelligent routing decisions. In the subsequent decade, voice response started to become more common and cheaper to deploy. This was due to increased CPU power and the migration of speech applications from proprietary code to the VXML standard.

ABSTRACT
The Interactive Voice Response (IVR) System serves as a bridge between people and computer databases by connecting the telephone network with the database. The telephone user can access the information from anywhere at anytime simply by dialing a specified number and following an on-line instruction when a connection has been established. The IVR system uses pre-recorded or computer generated voice responses to provide information in response to an input from a telephone caller. The input may be given by means of touch-tone or Dual Tone MultiFrequency (DTMF) signal, which is generated when a caller presses a key of his/her telephone set, and the sequence of messages to be played is determined dynamically according to an internal menu structure (maintained within the IVR application program) and the user input. The IVRS system which will be designed will provide an ideal platform for the operation of start-ups and existing small concerns. It will be a highly economical and efficient way to replace the Dialogic card which is very costly and requires a high maintenance and regular up gradation. The IVRS system which will be designed will consist of simple components like microcontroller and some basic application chips interfaced to a PC which will have small software running in the backend while the other jobs are performed on the front end.

PROJECT DESCRIPTION
PROJECT OBJECTIVE:The objective of our project is to know the students attendance and marks quickly through the telephone without the intention of the college authority. By dialing the provided telephone number, one can able to dig up the information of the student. One of the advantages is the time spending for college officials in attempting phone calls from outsiders will be reduced.

Microcontroller Based Ivrs For College Automation

Now-a-days every institution needs automation. As a part of college automation, we have decided to do a project Interactive Voice Response System for College Automation. The IVR system uses pre-recorded or computer generated voice responses to provide information in response to an input from a telephone caller. The input may be given by means of touch-tone or Dual Tone MultiFrequency (DTMF) signal, which is generated when a caller presses a key of his/her telephone set, and the sequence of messages to be played is determined dynamically according to an internal menu structure (maintained within the IVR application program) and the user input.

BLOCK DIAGRAM

TELEPHONE LINE

DTMF DECODER VOLTAGE CONVERTER

PC SERIAL PORT

RING DETECTOR

MICRO CONTROLLER PC SPEAKER OUT

PERSONAL COMPUTER

ON/OFF HOOK SIMULATOR

INTERFACING CIRCUIT

T h i s I s a n e m b e d e d s ys t e m b a s e d p r o j e c t . I n t h e p r o p o s e d P r o j e c t a 20 pin Microcontroller AT89C2051 is used to control the whole hardware. The Microcontroller senses the DTMF signal through the DTMF decoder IC MT8870 and it responds according to the decoded signal. The circuit has an inbuilt Phone Ring sensor circuit and the s yst em will take over the phone auto mati cal l y using a 12 V relay. The microcontroller will receive the signal from the distance telephone and it decodes the signal and fetches the data from the PC through the serial port, based on the telephone signal, and sends the data through the telephone line. Her Visual Basic 6.0 is used in front-end and MS-Access in back-end

Plan of action:1. Build an analog part on Bread Board and test its functionality (Telephone line Interface circuit) 2. Build a DTMF decoder circuit on Bread Board and test its functionality. 3. Start developing software for microcontroller as well as pc. 4. Interface analog part with microcontrollers and test hardware as well as software functionality for microcontroller. 5. Integrate all the sections and finalize a system 6. Final Stage: Testing and Finishing

HARDWARE REQUIREMENTS:1. Basic Microcontroller based Hardware a. To interface Telephone line b. To provide various control signals c. Give commands serially to PC 2. Telephone Line Interfacing Circuit a. Ring Detection Circuit b. Protection Circuit 3. DTMF Decoder Circuit a. To detect DTMF Pulses on telephone line 4. Ring detector 5. On/Off Hook Simulator

Software requirements:1. Basic Application Software: for Microcontroller a. I/O Port functionality b. DTMF Decoder 8870 Driver c. Serial Communication Driver 2. PC Side: Win32 Application Software (Using Visual Basic) a. Student Database b. Audio Output Support c. Serial Communication Driver

SEQUENCE FOLLOWED IN THE IVRS SERVICE:-

 Caller dials the IVRS service number. The computer waits for a specified number of ringing tones at the end of which, the connection is established. . The connection is established by lifting the handset of telephone base from ONHOOK condition. Now, a pre-recorded voice greets the caller conforming that the number dialed corresponding to the particular service. Next, the menu is presented to the caller again in the voice form, giving him then various options to choose from. If the information to be relayed back is confidential, then the system may even ask the dialer, to feed in a password number. The database is accordingly information is obtained. referenced and the necessary

USE OF IVRS:IVR systems are typically used to service high call volumes, reduce cost and improve the customer experience. Examples of typical IVR applications are, telephone banking, televoting, and credit card transactions Large companies use IVR services to extend the business hours of operation. The use of the VUI (Voice User Interface) is designed to match the customer experience of the web interface. Companies have realised that access to voice services is impulsive and readily available. This is down to the high penetration of mobile phones. Clinical Trials. IVR systems are used by large pharmaceutical companies to conduct global clinical trials and manage the large volumes of data generated. The application used by the IVR in clinical trials is generally referred to as a Voice form application. Voice activated Diallers. (VAD) Voice activated IVR systems are now used to replace the switchboard or PABX (Private Automatic Branch Exchange) operators. These are used in many hospitals and large business to reduce the caller waiting time.

ADVANTAGES OF USING IVRS SYSTEM

1. Better Customer Contact 2. Better Customer Satisfaction 3. Better Customer Satisfaction 4. Cost Effective 5. Security 6. Another advantage is that IVR systems don't sleep. They don't take lunch breaks. They don't go on vacations to the Bahamas. An IVR system can be available 24 hours a day to field questions and help customers with simple tasks. 7. The addition of speech recognition capabilities help IVRS owners derive more benefit from their investment in existing IVRS resource. 8. Upgradeability The latest cutting edge technologies can be easily adapted to the existing system.

DISADVANTAGES OF USING IVRS SYSTEM

1.The greatest disadvantage of IVR systems is that many people simply dislike talking to machines. Older adults may have a hard time following telephone menus and lengthy instructions. 2. And younger callers get frustrated with the slowness of multiple phone Menus 3. Defects of the Public Switched Telephone Network (PSTN) is applicable to IVRS also. 4. Visual basic, the software used is platform dependent. 5. In its present condition IVRS cannot be used in internet applications. 6. The security measures adopted are also not up to the mark.

REFERENCES:-

1. Thiagarajan Vishwanathan/Telecommunication Switching System & Networks/India PRI Pvt.ltd/Second Edition. 2. Kenneth J. Ayala/ The 8051 Microcontroller Architecture, Programming and Applications/India/ PRI Pvt. ltd/ Second Edition 3. Douglas V.Hall / Microcontroller and Interfacing /TMH Publishing 4 Company Pvt Ltd/Second Edition