3 Dulverton Court, Linslade, Leighton Buzzard, Bedfordshire, LU7 7UG. 07880 896 381 / 01525 376509 helenburgess101@yahoo.co.

uk ______________________________________________________________________________________

Helen Burgess

Helens outstanding level of practical, resourceful administration experience combined with an innovative creative flare makes her an enviable asset in any business support role. She enjoys an ability to plan and organise with a level of attention to detail that is second to none. She is self motivated and self directed and is happy working with minimal supervision as well as within a team. She prides herself on providing exceptional customer service. Oral presentation and written communication skills also feature highly on her list of assets. Helen is passionate about delivering quality, and is always looking to maximise her potential. Key Skills Office Management Budgets, purchase ledger, bank reconciliation, invoicing, managing stocks & supplies Creating databases for customer records and sales & marketing purposes Credit control Managing on-site maintenance contracts and workers Creative problem solver Remains calm under pressure Planning and Organising Creating and delivering business networking events Prioritising objectives Managing projects from conception to delivery Customer Service Ability to listen and empathise with customers creating excellent customer relationships Tenacity and resourcefulness when resolving customer problems Sales and Communication Familiar with Office products including Outlook, Word and Excel Producing enticing sales and marketing literature Gaining new contracts through successful business networking Managing, training and motivating staff Confident sales techniques Key Achievements

Achieved a 300k turnover within two years of store opening which was well above targets Designed, built and sold office space making a profit after 12 months Developed a high profile in the local business community through strong networking relationships Turned an under-performing store to top of the area within 6 months Managed 11 people and enjoyed recruiting, developing and motivating them into a successful team Organised an innovative open evening event that attracted over 70 attendees, raised money for a well known local charity and helped raise the profile of several small local businesses Career History

Assistant Business Manager, Storage King Feb 2008 present Implementation of innovative sales and marketing ideas Building and managing outstanding customer relationships Identifying local storage needs and promoting accessible, adaptable solutions Responsible for all health and safety requirements Analysing competitor activity and implementing improvements to ensure good brand positioning Preparing reports and proposals for revenue performance Purchase ledger and invoicing duties, including developing supplier relationships Weekend Bar Supervisor, The Office July 2008 present Responsible for supervising bar staff, serving customers and keeping a well stocked bar. Store Manager, Savers Health and Beauty Oct 2006 Feb 2008 Exceeded all targets for mobile phone top up Responsible for reducing the stock loss levels Generated tactical sales & marketing promotions Managed stock levels and performed weekly orders for all stock and promotional items Creatively merchandised sales floor on regular basis to promote increased revenue Building customer relationships and loyalty Ensuring high levels of security Kept abreast with competitor activity Self employed shopkeeper April 2005 Oct 2006 Helen learnt about running a business, gaining invaluable skills and experience Temp Store Manager (covering maternity leave), Shoe Zone, Bletchley Nov 2004 April 2005 Branch Manager, Select Retail Plc, Watford May 2004 Nov 2004 Store Manager, Eisenegger, Milton Keynes Oct 2002 May 2004 Branch Manager, Select Retail Plc, Bletchley April 2002 Oct 2002 Deputy Manager, New Look, Aylesbury Dec 2000 April 2002 Branch Manager, Select Retail Plc, Leighton Buzzard May 1998 Dec 2000 Started as an apprentice in Aylesbury and gained an NVQ Level 2 and promoted to Store Manager in Leighton Buzzard. Training and Qualifications Space Manager, Storlogix and Wave Reader systems - Feb 2008/2009/2010 NCPLH Personal Licence Holder Sept 2010 Venture-Now Presentation Skills April 2010 NUCO First Aid at Work Feb 2009

Aylesbury Training Group NVQ Level 2 Retail Operations Dec 1998 Waddesdon Church of England School 1993 1997 11GCSE passes Interests Attends local Zumba dance class on a regular basis, and enjoy Pilates, reading and music. Helen is currently taking singing lessons. For the past four years Helen has been a volunteer for the local Cats Protection branch, where she has assisted with various fundraising activities. She has previously volunteered with The Sock Mob, which is a homeless organisation based in London. References available on request Driving Licence Full