Frequently Asked Questions

Important Links
Students o For Mock Exam from Mon, 12th March 2012 to Sun, 25th March 2012, logon to Junior Category: http://contests.heymath.com/Tests/RI12_JC_MOCK Open Category: http://contests.heymath.com/Tests/RI12_OC_MOCK o For RIPMWC 2011 on Fri, 30th March 2012, logon to Junior Category: http://contests.heymath.com/Tests/RI12_JC Open Category: http://contests.heymath.com/Tests/RI12_OC
The students can view their result and download/print their certificate from Mon, 9th April, 2012, 00:00 MYT at the above website.

Teachers 1. To monitor the Mock Exam logon to http://contests.heymath.com/admin/RI12_MOCK 2. To download participation codes and view the RIPMWC 2012 results, logon to http://contests.heymath.com/admin/RI12

RIPMWC 2012

FAQs for the Topics Participation Codes Q01: I have misplaced the Participation Codes file. Can you please send this PDF? Q02: I am not able to view the Participation Codes file. Please help. Q03: I have edited the details of some of my students/ have re-uploaded the excel with more students. How do I get the updated Participation Code PDF? Q04: Are the Participation Codes for the Mock Exam and RIPMWC different? Mock Exam and Contest Q05: How should the Mock Exam/RIPMWC be conducted? Q06: Should all the participants from my school take the mock exam/RIPMWC at the same time? Q07: Can my students start the test at 18:00 hours on the day of RIPMWC? Q08: The internet connection in my school is down. My students are unable to take up the contest in the prescribed time. What should we do?

Monitoring Mock Exam and Contest Q09: How do I monitor Mock Exam? Q10: How do I monitor RIPMWC? Q11: Do the students need to print out the acknowledgement receipt for successful submission? Q12: One of my students is not able to view the acknowledgement receipt for successful submission. Please advice.

System Related Issues Q13: Some students were logged out by the system after attempting a few questions. Please advise what we should do. Q14: The student's computer has hanged and we are not able to administer the test. What do we do?

Timer Issues Q15: Where can I find the timer? Q16: Though all my students started at the exact same time, the timers vary for most of them. Why is this difference there? Submission Related Issues Q17: How will I know that my students have successfully submitted their test? Q18: How will I know how many of my students have taken their test? Q19: Do the pupils need to hit the submit button before the timer runs out? Q20: How much time is given to participants to submit the test after the time is up? Q21: One participant encountered a problem after clicking submit test. Page cannot be displayed message page was shown. We are not sure if the test was submitted. Is it alright to click on the back button to resubmit the test? Q22: One of my pupils accidentally pressed the enter key and the test was automatically submitted. He had few more questions to go. When he logged on again all that he keyed in earlier wasnt saved. Please advice.

RIPMWC 2012

Q23: When a pupil submits multiple entries, is the latest one read? Question Related Issues Q24: Noticed that the questions for the pupils are random. Is the random questions consistent with the marking scheme? Q25: Which entity sets the question paper for RIPMWC? Results & Reports: Q26: Can pupils view their scores after the mock exam? Q27: My students were able to see their scores as soon as they submitted the Mock Exam. Why are they not able to do so for RIPMWC? Q28: Do the pupils need their participation codes to login to find out their individual results and print certificate? Q29: What type of report will the schools be able to get from the website? Q30: Can we get a copy of the certificates of all our students? Q31: Can we get a consolidated list of all the pupils results at the website?

RIPMWC 2012

Participation Codes

Q: I have misplaced the participation codes file. Can you please send this PDF? A: The Participation Codes for the students for RIPMWC 2012 is available on our site http://contests.heymath.com/admin/RI12. We request you to kindly login using your id and password to download the Participation Codes from the Student Details page. They are available in pdf and excel formats. We request you to print the pdf file and hand over the participation code to the participants, while the excel format is available for easy sorting and for your reference.

Q: I am not able to view the Participation Codes file. Please help. A: Please note that you would require an Acrobat Reader to open this file. This software is a free download. Kindly click on the below given link to download this software http://get.adobe.com/reader/

Q: I have edited the details of some of my students/ have re-uploaded the excel with more students. How do I get the updated Participation Code PDF? A: Click on the Generate PDF link in the Student Details page and then download the new PDF document as before. Note: Please ensure that you generate pdf every time you edit the student details. When you add more students to your excel and re-upload, you will need to regenerate the Participation Code PDF. Please note that the Participation Codes for the earlier students will be updated, hence, the latest Participation Code needs to be provided to the students. We suggest that you complete all your registrations and then generate the Participation Code PDF, so that the correct details are disseminated to the participants.

Q: Are the Participation Codes for the Mock Exam and RIPMWC different? A: No, the students can use the same Participation Code to login for the Mock Exam and the RIPMWC (both categories). Mock Exam and Contest Q: How should the Mock Exam/RIPMWC be conducted? A: Points to remember: o The School has to administer the test within the stipulated time.

RIPMWC 2012

Each student should be given an individual computer with internet access to take the test. The System Requirements are specified in the admin login page http://contests.heymath.com/templates/default/System_Requirements.html The students should enter their Participation Code and login to start the test. The timer will start after a few seconds giving some time for the students to settle and go through the instructions. An auto-save is provided in the test page which saves the students work every ten minutes. A SAVE button is also included in the bottom of the page so that the students can keep saving their work periodically. If due to some unforeseen reason, the students get logged out, we request that they re-enter their Participation Code and continue taking the test. On completing the test, students should click on SUBMIT TEST. Do NOT click on SUBMIT TEST, while doing the test. This button should be clicked only after the student has completed. If the SUBMIT TEST is clicked, then the student WILL NOT be able to continue the test as the test has been submitted. After their 60-minutes has ended, additional few seconds have been provided so that the students do not get anxious about submitting their test and use this time to do a quick run through of the answers. In case they do not submit the test even after this buffer time, their test gets automatically submitted. Do NOT close the browser before submitting the test. Also do NOT refresh/reload the browser or hit the back button during the test. Upon submission, the students would get an official acknowledgement confirming their successful submission. The students are encouraged to take a print of this page for future reference (hard copy or print screen to save as soft copy on computer). In the event of any student not receiving the acknowledgement of successful submission please email (prime@heymath.com) or call (65 91706270) us with the students name and Participation Code.

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Q: Should all the participants from my school take the Mock Exam/RIPMWC at the same time? A: This year the participants have the feasibility to take the Mock Exam anytime from 12th March 2012 00:00 MYT to 25th March 2012 23:59 MYT for one hour. We have provided this flexibility in dates as we would like all the participants to familiarize themselves with the testing platform and timed contest format. Participants need to take the RIPMWC on 30th March 2012 in any one hour between 10:00 MYT and 18:00 MYT.

RIPMWC 2012

Q: Can my students start the test at 18:00 hours on the day of RIPMWC? A: On the day of RIPMWC, the participants can take the test anytime from 10:00 MYT to 18:00 MYT. We would appreciate if the participants take the test well in advance so that they complete the test before 18:00 MYT. However every student who logs in for the test before 18:00 MYT would be given 60 minutes to finish the test. For example, if a student logs in at 17:30 MYT he/she would still receive 60 minutes to finish the test.

Q: The internet connection in my school is down. My students are unable to take up the contest in the prescribed time. What should we do? A: Students can take the RIPMWC 2012 on 30th March 2012 anytime between 10:00 MYT and 18:00 MYT. However, if any of your students are unable to take the test online due to system/technical/internet issues, we have provided a contingency plan. We will send you a password protected PDF document on Wed, 28th March 2012 20:00 MYT which contains a copy of the RIPMWC 2012 Question Paper and Answer Sheet. Kindly call (65 91706270) /email (prime@heymath.com) us and after validating your request, we will SMS/email the password for the PDF document to you. Please take hard copies of the question paper and provide it to the students who were unable to take the test online. They will have to take the test manually within an hour from the time they commenced their test. Once the test is completed, please send the word documents of the answer sheets to prime@heymath.com. These should reach us by 20:00 MYT on 30th March 2012. Also, kindly scan the answer sheets of the students and send it through email to prime@heymath.com. Please note that we have to receive these scanned answer sheets of the students by Mon, 2nd April 2012 11:00 MYT.

Monitoring the Mock Exam and Contest Q: How do I monitor Mock Exam? A: Login to http://contests.heymath.com/admin/RI12_MOCK with your ID and password. Click on MONITOR CONTEST page. This page will display the following details: o o o o Number of students registered for the contest (in the selected category) Number of students who have saved Number of students who have submitted the test Name, Participation Code and the status of the participants who have not yet attempted or saved the Mock Exam.

RIPMWC 2012

Q: How do I monitor RIPMWC? A: Login to http://contests.heymath.com/admin/RI12 with your ID and password. Click on MONITOR CONTEST page. This page will display the following details: o o o o Number of students registered for the contest (in the selected category) Number of students who have saved Number of students who have submitted the test Name, Participation Code and the status of the participants who have not yet attempted or saved the test.

Q: Do the students need to print out the acknowledgement receipt for successful submission? A: Yes, we request you to kindly instruct your students to take a print of the acknowledgement receipt for reference (hard copy or print screen to save as soft copy on computer).

Q: One of my students is not able to view the acknowledgement receipt for successful submission. Please advice. A: In case any of your students do not view the acknowledgement of their successful submission, kindly email us at prime@heymath.com or call us at 65 91706270. We will check the status of submission and get back to you within 30 minutes. Please provide your hand phone number while registering, for us to reach you immediately. The students who have not been able to view their successful acknowledgement receipt need to remain with the teacher, till we revert, in case they need to take up the test again.

System Related Issues Q: Some students were logged out by the system after attempting a few questions. Please advise what we should do. A: We have provided a SAVE button, so that the students can save their answers periodically. If due to some unforeseen reason, the students get logged out, we request that they re-enter their Participation Code and continue taking the Test. The answers which they had saved will be prepopulated in the Test. However they will be able to take the Test only for the remaining time. Also, the auto save feature has been enabled, so that the test gets saved every 10 minutes automatically. However, we encourage students to save the test periodically too.

RIPMWC 2012

Q: The student's computer has hanged and we are not able to administer the test. What do we do? A: We suggest that a few systems are left unoccupied, so that if a system related issue occurs during the test, the student can save the answers and re-login from the other system to continue.

Timer Issues Q: Where can I find the timer? A: We have displayed the timer on the title bar of the webpage.

Q: Though all my students started at the exact same time, the timers vary for most of them. Why is this difference there? A: Based on the computers capacity, load etc; the timers could vary slightly even though they might have started together at the same time. Adequate buffer time has been provided and no one would have any undue advantage over others.

Submission Related Issues Q: How will I know that my students have successfully submitted their test? A: After your students submit the test they will receive an official acknowledgement of their successful submission. We request the students to take a print of the acknowledgement for future reference (hard copy or print screen to save as soft copy on computer). In case, any of the students do not view the acknowledgement upon submission, we request the teacher-in-charge to email us at prime@heymath.com or call us at 65 91706270 immediately with the Names and Participation Codes of the students. We will check the status of submission and get back to you within 30 minutes. These students will need to remain with the teacher till we revert, in case they need to take up the test again.

Q: How will I know how many of my students have taken their test? A: The Names and Participation Codes of the students who are yet to take the test are available in our site http://contests.heymath.com/admin/RI12. We request you to kindly login using your id and password on the day of contest and view the list in the Monitor Contest page. Also, the number of students who have saved or submitted gets displayed.

RIPMWC 2012

Q: Do the pupils need to hit the submit button before the timer runs out? A: Yes, it is advisable that the students click on the 'SAVE' and then 'SUBMIT TEST' button once they are done with the test. Note The student should click on the SUBMIT TEST only after he has completed the test. If he/she clicks on SUBMIT TEST, before completion, he/she will not be able to continue taking the test. So, a student can click on the SAVE button any number of times; however the SUBMIT TEST button should be clicked on only on completion.

Q: How much time is given to participants to submit the test after the time is up? A: Note that post their 60-minute timeslot (i.e. once the countdown timer ends), additional few seconds have been provided so that the students do not get anxious about submitting their test and use this time to do a quick run through of their answers. In case they do not submit the test even after this buffer time runs out, their test gets automatically submitted. Q: One participant encountered problem after clicking submit test. Page cannot be displayed message page was shown. We are not sure if the test was submitted. Is it alright to click on the back button to resubmit the test? A: We request that the student try logging in again with the Participation Code. If the submission was successful then the student will view a confirmatory message. Else they can check that all their answers are saved and click on SUBMIT TEST. If the student is not able to go in to the test after encountering the Page cannot be displayed error, we request the teacher-in-charge to email us at prime@heymath.com or call us at 65 91706270 immediately with the Names and Participation Codes of the students. We will check the status of submission and get back to you within 30 minutes. These students will need to remain with the teacher till we revert, in case they need to take up the test again. Q: One of my pupils accidentally pressed the enter key and the test was automatically submitted. He had few more questions to go. When he logged on again all that he keyed in earlier wasnt saved. Please advice. A: We request that the students keep clicking on the SAVE button periodically, so that their work is saved. However, an auto-save feature is also provided this year which saves the pupils work every 10 minutes. Also, as a precaution, they can write the choice selected for their questions in their rough paper. When the student re-logins, and finds that the answers he/she had selected are not available, he/she should select the options referring to the rough sheet, click on SAVE and continue taking up the test. Kindly note that once the student has clicked SUBMIT TEST he/she cannot login again and take the test.

RIPMWC 2012

Note The student should click on the SUBMIT TEST only after he has completed the test. If he/she clicks on SUBMIT TEST, before completion, he/she will not be able to continue taking the test. So, a student can click on the SAVE button any number of times; however the SUBMIT TEST button should be clicked on only on completion. Q: When a pupil submits multiple entries, is the latest one read? A: Yes, the last saved or submitted answers are taken into account.

Question Related Issues Q: Noticed that the questions for the pupils are random. Are the random questions consistent with the marking scheme? A: Yes, the random questions are consistent with the Marking Scheme.

Q: Which entity sets the question paper for RIPMWC? A: Raffles Institution sets the question paper for the Mock Exam and RIPMWC. HeyMath! is RIs technology partner and provides the online testing infrastructure for Mock Exam and Round 1.

Results & Reports: Q: Can pupils view their scores after the Mock Exam? A: Yes, the students can view their scores soon after submitting the Mock Exam.

Q: My students were able to see their scores as soon as they submitted the Mock Exam. Why are they not able to do so for RIPMWC? A: All the participants can view their results post 9th April 2012. Based on the results the top 50 participants from both categories will be given Certificate of Distinction/Credit. All the participants will be given Certificate of Participation from Raffles Institution and HeyMath!. Apart from this schools will also receive a consolidated report of their students performance post result date.

Q: Do the pupils need their participation codes to login to find out their individual results and print certificate? A: Yes, the students need to login to the contest websites using their Participation Code after 9th April, 2012, 00:00 MYT to view their results and download/print their certificate.

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Q: What type of report will the schools be able to get from the website? A: 1. A detailed analysis of the schools performance and students results will be provided to allow teachers to analyze the performance. 2. Schools will receive, among other information, their mean and median scores, as compared to the national scores, and also receive an analysis of the students performance in each question. In addition to the individual score, all participants will receive their percentile rank in order that they know their performance relative to others who participated in the competition. The certificates of the individual students will also be available for printing in the reports tab.

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Q: Can we get a copy of the certificates of all our students? Yes, the teacher-in-charge can download/print the certificates of all their students after 9th April, 2012, 00:00 MYT. Login to http://contests.heymath.com/admin/RI12 using your id and password to download/print the certificates from the Reports page. This year, HeyMath! will also be providing the printed certificates to the schools in April/May 2012.

Q: Can we get a consolidated list of all the pupils results at the website? A: Yes, you will be able to view a consolidated list of your pupils' results on our website, when you login after 9th April, 2012, 00:00 MYT.

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