Michael Simpson NHS THIS Projects

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Pathology
Pathology Services Meet the team Find us Contact us
Welcome to the Patholopgy Department at Calderdale & Huddersfield NHS Trust.
pathology directorate provides comprehensive laboratory services in support of diagnosis, monitoring and treatment for patients within the Trusts hospitals and clinics, and for family practitioners within the local primary care trusts (PCTs). The directorate is made up of four major disciplines: Cellular pathology (histopathology/cytology) Microbiology/infection control Blood sciences (haematology/clinical biochemistry/immunology) Blood transfusion All of these provide analytical, diagnostic and advisory services to their users. Analysis of specimens takes place within laboratories at Calderdale Royal Hospital and at Huddersfield Royal Infirmary, which are managed as a single unit. Cellular pathology is located at Calderdale Royal Hospital and microbiology at Huddersfield Royal Infirmary. Blood sciences and blood transfusion are on both sites. The directorate also provides an in-patient and out-patient phlebotomy (blood sampletaking) service at both of the Trusts hospitals, and at certain clinics and surgeries within the community.
Pathology
Pathology
Services
Andrology Service Anticoagulation Service Blood Transfusion Cellular Pathology Clinical Biochemistry Haematology Immunology Microbiology Mortuary Phlebotomy Services POCT User Feedback
Anticoagulation Service
The Haematology department supports the provision of an out patient oral anticoagulation monitoring service across the Trust. The service does NOT prescribe, dose or issue low molecular weight Heparin, this is the responsibility of the ward or patients GP. The department, based at HRI, uses the nationally accredited computerised dosage support system DAWN AC, which is networked between the services. Huddersfield area patients Patients discharged from the wards who have been started on Warfarin therapy, or patients who have been referred for induction of Warfarin therapy by a consultant or GP are seen at the out patient clinic. This is held in the Out patient department at HRI and is situated on corridor 4 on the ground floor. The clinic is held from 08.45-11.30 on Monday and Thursday mornings. New patients will be seen by a pharmacist who will advise on Warfarin and its interactions. Blood tests are done by finger prick and dosing done by a Biomedical Scientist, although a Haematology registrar attends on Thursday mornings to deal with new/problem patients.
Pathology
pathology directorate provides comprehensive laboratory services in support of diagnosis, monitoring and treatment for patients within the Trusts hospitals and clinics, and for family practitioners within the local primary care trusts (PCTs). The directorate is made up of four major disciplines: Cellular pathology (histopathology/cytology) Microbiology/infection control Blood sciences (haematology/clinical biochemistry/immunology) Blood transfusion All of these provide analytical, diagnostic and advisory services to their users. Analysis of specimens takes place within laboratories at Calderdale Royal Hospital and at Huddersfield Royal Infirmary, which are managed as a single unit. Cellular pathology is located at Calderdale Royal Hospital and microbiology at Huddersfield Royal Infirmary. Blood sciences and blood transfusion are on both sites. The directorate also provides an in-patient and out-patient phlebotomy (blood sampletaking) service at both of the Trusts hospitals, and at certain clinics and surgeries within the community.
Pathology
Pathology
Services
If you want to know more about Pathology, contact us via the details on this page.
Calderdale Royal Hospital General Enquiries: (01422) 224313 Halifax Royal Infirmary General Enquiries: (01484) 342529
Pathology
Pathology
Services
Meet the team
Find us
Contact us
Pathology
Services
Pathology
Pathology
Services
Meet the team
Find us
Contact us
Pathology
Services
Meet the team
Find us
Contact us

The pathology directorate provides comprehensive laboratory services in support of diagnosis, monitoring and treatment for patients within the Trusts hospitals and clinics, and for family practitioners within the local primary care trusts (PCTs). The directorate is made up of four major disciplines: Cellular pathology (histopathology/cytology) Microbiology/infection control Blood sciences (haematology/clinical biochemistry/immunology) Blood transfusion All of these provide analytical, diagnostic and advisory services to their users. Analysis of specimens takes place within laboratories at Calderdale Royal Hospital and at Huddersfield Royal Infirmary, which are managed as a single unit. Cellular pathology is located at Calderdale Royal Hospital and microbiology at Huddersfield Royal Infirmary. Blood sciences and blood transfusion are on both sites. The directorate also provides an in-patient and out-patient phlebotomy (blood sampletaking) service at both of the Trusts hospitals, and at certain clinics and surgeries within the community.
Services
Burley Street Surgery

About us
Practice
Welcome to Burley Street Surgery where we are dedicated to providing the care and attention that you expect from your local medical practice. From your first point of contact at reception, through to seeing your doctor you can be sure of prompt, friendly and sympathetic attention at all times. We offer a wide range of medical services to all our patients. Should you require advice on any medically related problem, please do not hesitate to contact us. Whatever your health problems, we look forward to seeing you at the Burley Street Surgery.
Healthcare advice for all your family.
Burley Street Surgery
Patients
Patients can register with the practice by requesting a registration application form from reception. We would like to clarify a few points regarding the registration procedure: 1. When registering with a new GP your former GP does not have to be informed. This makes the procedure much simpler. 2. You do not need to move home to be able to register with a new doctor. 3. The whole household does not need to register if they do not wish to - one or more members can be registered elsewhere. 4. Confidentiality regarding all aspects of registration is absolute. Neither your former doctor nor other members of your household will be informed of the name or address of your new doctor. All new patients will be offered a new patient health check.
Appointments
All surgeries are by appointment only. To make an appointment please telephone 01422 372057 during opening hours. If the doctor of your choice is not available, you will be offered the earliest possible alternative. A limited number of appointments are available for booking in advance for patients who require a follow-up appointment with the doctor or who need to make advance arrangements to come to surgery due to personal commitments. Pre-bookable appointments will be limited to two weeks in advance unless requested by a medical professional. Emergency appointments tel: 01422 ?????? Urgent cases will be seen on the same day. Out of hours appointments tel: 01422 ?????? In case of emergency after the surgery closes, please ring tel: 01422 ??????
Services
Maternity services Hospital delivery Home delivery Child health surveillance Full contraceptive service IUCDs Minor surgery Anticoagulation Deputising service Holiday vaccinations
Clinics
Although Ante natal and Baby Vaccination clinics are held on fixed days, all other nurse review appointments can be made at a time to suit the patient - there is no fixed day for these clinics. Wellwoman Wellman Diabetes Asthma and COPD Coronary Heart Disease Baby Vaccination Ante natal Family planning Holiday Vaccination Anticoagulation
About us
Practice
Patients
Prescriptions
The surgery will dispense your medication to you from our own dispensary if you live more than one mile from a chemist. If you live within a one mile radius of a chemist you will be issued with a prescription which can be collected at a chemist of your choice. This includes your repeat prescription.
Repeat Prescriptions
tel 01422 372057 at least 24 hours before the prescription is required. Prescriptions for drugs which have been authorised as a repeat prescription by the doctor may be ordered: In person by handing in a written request at any time during reception hours. By telephone after 8am Monday to Friday during opening hours. By post (please enclose a SAE if you require the prescription posting back to you). Repeat prescriptions will be processed and ready for collection wherever possible within 24 hours of receipt. Home delivery of medication is available to eligible patients (those with serious difficulty in collecting medication eg. elderly, disabled, housebound) please enquire at reception. REPEAT PRESCRIPTIONS WILL BE REVIEWED EVERY SIX MONTHS.
Contact
BURLEY STREET SURGERY Burley Street Elland West Yorkshire HX5 0AQ Tel: 01422 372 057 PLEASE DO NOT SMOKE OR USE YOUR MOBILE PHONE.
News
01/02/2013 New website launched to give Burley Street Surgery an online presence. Keep looking here regularly for updates about our surgery and health care updates. __________________________
Appointments
All surgeries are by appointment only. To make an appointment please telephone 01422 372057 during opening hours. If the doctor of your choice is not available, you will be offered the earliest possible alternative. A limited number of appointments are available for booking in advance for patients who require a follow-up appointment with the doctor or who need to make advance arrangements to come to surgery due to personal commitments. Pre-bookable appointments will be limited to two weeks in advance unless requested by a medical professional. Emergency appointments tel: 01422 ?????? Urgent cases will be seen on the same day. Out of hours appointments tel: 01422 ?????? In case of emergency after the surgery closes, please ring tel: 01422 ??????
Services
Clinics
Prescriptions
The surgery will dispense your medication to you from our own dispensary if you live more than one mile from a chemist. If you live within a one mile radius of a chemist you will be issued with a prescription which can be collected at a chemist of your choice. This includes your repeat prescription.
Repeat Prescriptions
tel 01422 372057 at least 24 hours before the prescription is required. Prescriptions for drugs which have been authorised as a repeat prescription by the doctor may be ordered: In person by handing in a written request at any time during reception hours. By telephone after 8am Monday to Friday during opening hours. By post (please enclose a SAE if you require the prescription posting back to you). Repeat prescriptions will be processed and ready for collection wherever possible within 24 hours of receipt. Home delivery of medication is available to eligible patients (those with serious difficulty in collecting medication eg. elderly, disabled, housebound) please enquire at reception. REPEAT PRESCRIPTIONS WILL BE REVIEWED EVERY SIX MONTHS.
Contact
BURLEY STREET SURGERY Burley Street Elland West Yorkshire HX5 0AQ Tel: 01422 372 057 PLEASE DO NOT SMOKE OR USE YOUR MOBILE PHONE.
News
01/02/2013 New website launched to give Burley Street Surgery an online presence. Keep looking here regularly for updates about our surgery and health care updates. __________________________
CREATED BY
The Health Informatics Service: www.this.nhs.uk
Burley Street Surgery 2013
CREATED BY
Home Patient Practice Services Prescriptions Appointments News Contact us
Burley Street
An introduction to the Surgery

Services Appointments Prescriptions
Doctors Surgery
All surgeries are by appointment only. To make an appointment please telephone 01422 372057 during opening hours. If the doctor of your choice is not available, you will be offered the earliest possible alternative. A limited number of appointments are available for booking in advance for patients who require a follow-up appointment with the doctor or who need to make advance arrangements to come to surgery due to personal commitments. Pre-bookable appointments will be limited to two weeks in advance unless requested by a medical professional. Emergency appointments tel: 01422 ?????? Urgent cases will be seen on the same day. Out of hours appointments tel: 01422 ?????? In case of emergency after the surgery closes, please ring tel: 01422 ?????? The surgery will dispense your medication to you from our own dispensary if you live more than one mile from a chemist. If you live within a one mile radius of a chemist you will be issued with a prescription which can be collected at a chemist of your choice. This includes your repeat prescription.
News
New website launched to give Burley Street Surgery an online presence. Keep looking here regularly for updates about our surgery and health care updates. __________________________
CREATED BY
Home
Patient
Practice
Services
Prescriptions
Appointments
News
Contact us
Home
Patient
Practice
Services
Prescriptions
Appointments
News
Contact us
Burley Street
Patient
Doctors Surgery
Burley Street
Services & Clinics

Services
Doctors Surgery
Clinics
CREATED BY
CREATED BY
Home Patient Practice Services Prescriptions Appointments News Contact us
Burley Street
An introduction to the Surgery

Services Appointments Prescriptions
Doctors Surgery
All surgeries are by appointment only. To make an appointment please telephone 01422 372057 during opening hours. If the doctor of your choice is not available, you will be offered the earliest possible alternative. A limited number of appointments are available for booking in advance for patients who require a follow-up appointment with the doctor or who need to make advance arrangements to come to surgery due to personal commitments. Pre-bookable appointments will be limited to two weeks in advance unless requested by a medical professional. Emergency appointments tel: 01422 ?????? Urgent cases will be seen on the same day. Out of hours appointments tel: 01422 ?????? In case of emergency after the surgery closes, please ring tel: 01422 ?????? The surgery will dispense your medication to you from our own dispensary if you live more than one mile from a chemist. If you live within a one mile radius of a chemist you will be issued with a prescription which can be collected at a chemist of your choice. This includes your repeat prescription.
News
New website launched to give Burley Street Surgery an online presence. Keep looking here regularly for updates about our surgery and health care updates. __________________________
CREATED BY
Home
Patient
Practice
Services
Prescriptions
Appointments
News
Contact us
Home
Patient
Practice
Services
Prescriptions
Appointments
News
Contact us
Burley Street
Patient
Doctors Surgery
Burley Street
Services & Clinics

Services
Doctors Surgery
Clinics
CREATED BY
CREATED BY
locala Health Care Projects
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In order to qualify for a donation/grant your group must meet the following criteria: Please tick all boxes to confirm you meet the requirements. My group: Is a not for profit organisation, community or voluntary group (not a local branch of a national charity) Has been in existence for at least one year Has an annual income of less than 30K Has a written constitution or governing documents. Has our own bank account (Locala is unable to pay cheques to individuals) Works for the benefit of the community in Kirklees Has a health, wellbeing, environmental or community focus Is led by volunteers Is requesting 1000 or less Are happy to participate in publicity if an award is granted Yes No
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THIS>Web Development Brand
ome along and visit

www
at:
>>> >>>>> >>>>>>
The National Health T Conference & Exhibition

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www.
.html
python
java
esday 16th & Wednesday 17th April 2013, C Birmingham

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The Health Informatics Service
Informing Healthcare
inform atics.
inform atics.
inform atics.
inform atics.
the complete design & Informatics service Talking your language.
Come along and visit us at:

The National Health IT Conference & Exhibition
Tuesday 16th & Wednesday 17th April 2013, ICC Birmingham
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THIS is a customer centric organisation that focuses on developing sustainable relationships. We pride ourselves on ensuring that our customers are completely satisfied with the service they receive.
Our Services IM&T Support and Development Web Development Registration Authority (Smartcards) Programme & Project Management Information Governance Change Management IM&T Training - Clinical Applications IM&T Training - Desktop Applications National Pathology Exchange Patient Surveys Clinical Coding Training & Audit Data Processing, Warehousing, Portals, Urgent Care Clinical Dashboard Customer Focused Services To find out more visit:
n
.html
www.this.nhs.uk
The right web developer for your website_
www nww nhs co.uk com org html shtml java script mp4 mp3 fla rgb jpg gif png doc xml ppt cs6 ind ai ps acrobat cmyk spot bw eps psd tiff
THIS Staff Communique
Staff Communique
Flexible Working Pilot
It has been agreed by THISs Senior Team that we will shortly be initiating a Flexible Working Pilot with the Information Governance Team and the Project and Programme Support Office. The attached communique provides staff with an overview of the pilot.
THIS
n
If you always do what youve always done youll always get what you always got
The Need for Change... THIS have circa, 250 staff distributed unevenly across 8 sites Our accommodation cost us 700k last year Do we get value for money? The cost of our travel last year was 290k Was it all justified? Under the current reforms there is a constant need to increase productivity whilst at the same time reduce costs In order for THIS to attract and retain talented individuals we need to provide them with an environment in which they can flourish We need to embrace the values of Generation Y Our host CHFT are about to embark on a Flexible Working Pilot across Estates & Facilities and Finance. We must follow their lead We must embrace the technology we provide We must Reduce our Carbon Footprint Read more>
We need a meeting
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
Work is something you do not somewhere you go

Pilot Principles... Focus on output based performance management Adopt a paperless way of working Look at reducing unnecessary travel Look at harnessing the Technology we provide to allow us to work differently Embrace Change Eliminate non value adding processes
Can we get our heads together about this?
A journey of 100 miles begins with the first step

What will the Pilot look like... Each member of the Pilot will be asked to give up their permanent desk and revert to Hot Desking Ciscos online collaboration tool Jabber will be deployed to everyone taking part in the Pilot. This allows IPT calls to be made via an individuals laptop with 121 Video Conferencing A corporate Webex account will be created allowing individuals to hold virtual meetings Each member of the pilot will be provided with a SMART phone Where possible each member of the pilot will be given access to a sites Wi-Fi (BLH, SWYMHT, CHFT, THIS) AnyConnect will be deployed to each member of the pilot to allow them to access everything they access at work anywhere via an Internet connection
Im flexible!
If you have any questions contact: Chris Dunne on 07823 551712
Staff Communique
It has been agreed by THISs Senior Team that we will shortly be initiating a Flexible Working Pilot with the Information Governance Team and the Project and Programme Support Office. The attached communique provides staff with an overview of the pilot. Can we get our heads together about this?
THIS
n
Work is something you do not somewhere you go

Pilot Principles... Focus on output based performance management Adopt a paperless way of working Look at reducing unnecessary travel Look at harnessing the Technology we provide to allow us to work differently Embrace Change Eliminate non value adding processes
If you always do what youve always done youll always get what you always got
The Need for Change... THIS have circa, 250 staff distributed unevenly across 8 sites Our accommodation cost us 700k last year Do we get value for money? The cost of our travel last year was 290k Was it all justified? Under the current reforms there is a constant need to increase productivity whilst at the same time reduce costs In order for THIS to attract and retain talented individuals we need to provide them with an environment in which they can flourish We need to embrace the values of Generation Y Our host CHFT are about to embark on a Flexible Working Pilot across Estates & Facilities and Finance. We must follow their lead We must embrace the technology we provide We must Reduce our Carbon Footprint Read more>
We need a meeting
A journey of 100 miles begins with the first step

What will the Pilot look like... Each member of the Pilot will be asked to give up their permanent desk and revert to Hot Desking Ciscos online collaboration tool Jabber will be deployed to everyone taking part in the Pilot. This allows IPT calls to be made via an individuals laptop with 121 Video Conferencing A corporate Webex account will be created allowing individuals to hold virtual meetings Each member of the pilot will be provided with a SMART phone Where possible each member of the pilot will be given access to a sites Wi-Fi (BLH, SWYMHT, CHFT, THIS) AnyConnect will be deployed to each member of the pilot to allow them to access everything they access at work anywhere via an Internet connection
Im flexible!
If you have any questions contact: Chris Dunne on 07823 551712
NHS Trust IT PILOTS
I find visiting hospitals a stressful experience? Wouldnt it be great if you could have outpatient appointments in your own home?
My diary is full and I cant find any time to go to hospital, what can I do?
I find outpatients very helpful. Why dont you try Telehealth!
Calderdale and Huddersfield NHS Foundation Trust are about to embark on an ambitious journey to offer our patients the opportunity to attend outpatient appointments remotely by using one of our Telehealth options.
What is Telehealth? In its broadest sense it is the delivery of health care services through the use of a variety of telecommunications technology. What do you need? If you are interested in taking part of a radical new pilot you will need access to the following technology: Access to a PC, Laptop, Tablet Access to a Webcam Access to the Internet A telephone What will it mean? If appropriate your next outpatient appointment will be carried out remotely using one of our telehealth options without the need for you to be seen in hospital.
CAN I TRY Telehealth?

If you are interested in taking part in this pilot please fill in the details below and pass it to one of our receptionists: Name: Consultant: Telephone Number: Email Address:
Telehealth: REMOTE APPOINTMENTS THAT WORK FOR YOU.
CREATED BY
NHS Trust IT PILOTS
Wireless is here!
The trust has deployed a pilot of its upcoming Wireless Network in this area.
The network is open to CHFT devices only, for access to your personal and organisation data. If you require the service then please log a call with the service desk on 2600 and ask to be enabled for wireless working in HRI and CRH. You will need your username and also the host name of your laptop (this can be found by clicking on the Display Info icon on your desktop or alternatively the Service Desk personnel can advise). Please note, this will take up to 5 days to complete and you will need to connect your device to the wired network to receive the required updates. Unfortunately at this time, no other devices (either personal or from other organisations) can be granted wireless access. This is planned in a further rollout of the Wireless across all CHFT owned sites.
Contact the service desk in one of the following ways:

Online: http://new/address
Email: theservicedesk@this.nhs.uk Telephone: 0845 127 2600 Extension: 2600
Wireless is here!
The trust has deployed a pilot of its upcoming Wireless Network in this area.
The network is open to CHFT devices only, for access to your personal and organisation data. If you require the service then please log a call with the service desk on 2600 and ask to be enabled for wireless working in HRI and CRH. You will need your username and also the host name of your laptop (this can be found by clicking on the Display Info icon on your desktop or alternatively the Service Desk personnel can advise). Please note,
this will take up to 5 days to complete and you will need to connect your device to the wired network to receive the required updates. Unfortunately at this time, no other devices (either personal or from other organisations) can be granted wireless access. This is planned in a further rollout of the Wireless across all CHFT owned sites.
Contact the service desk in one of the following ways:

Online: http://new/address
Email: theservicedesk@this.nhs.uk Telephone: 0845 127 2600 Extension: 2600
NHS Trust Newsletter
Issue 5 - 2013
THIS is the News
Issue 5 - 2013
THIS is the News
Virtual Private Network

It all starts with the VPN (Virtual Private Network) Concentrator Cisco has been a leader in remote access VPNs since 1999; and its latest release, the AnyConnect Secure Mobility Solution (part of Ciscos Borderless Network initiative), has been rolled out across our customer base. AnyConnect allows customers to remotely access their organisations network from home, giving them access to personal and shared drives, clinical systems and the Microsoft Office suite. Using up-to-date software has allowed us to provide a remote access solution for mobile devices that is far above industry standards. The project is almost complete and we currently have over 1200 end user devices registered on this system. We have been able to accomplish this with the help of our technical staff, server team and service account managers. For more information please contact your Service Account Manager. Richard Hill Infrastructure Team richard.hill@this.nhs.uk
Virtual Desktop Infrastructure

Virtual Desktop Infrastructure (VDI) is the practice of hosting a desktop operating system within a virtual machine (VM) running on a centralised server. The NHS is a complex environment with a multitude of different systems that are used across many disciplines. Our technicians are currently working with our customers to research where VDI would be appropriate and where it would add value or create efficiencies. This type of infrastructure requires a significant capital investment so understanding the long term benefits is essential. The areas where VDI shine are: Data Security: Keeping data within the confines of the data centre improves security. Reduced Hardware Expenditure: Consolidation and reduced upgrade cycles minimise hardware costs for server and customer side equipment. Easier Management: Centralised patching and application installation or streaming without loading the network. Mobile Workforce: User desktops are portable, users can reconnect from any location with a variety of devices. VDI technology will become much more common in the future along with virtualised server platforms and Cloud services. THIS will continue to share the benefits of these new technologies to improve the end user experience. Rob Birkett, Head of Enterprise Services robert.birkett@this.nhs.uk
Walk the Talk
THIS
n
is The News
Issue 5 - 2013
THIS Staff Awards 2012
Above picture: From left to right: Adam Knowles, John Rayner, Chris Kiddle, Richard Hill, Rob Birkett, Mark Okun, Neil Talbot-Paterson, Chris Colley & Julian Butterworth
During November staff at Oak House celebrated the month of Movember with a number of Mo Bros who had grown a moustache to raise funds to help change the future of mens health and raise awareness of prostate and testicular cancer. The day was celebrated with a quiz and a buffet lunch. Richard Hill (organiser) helped to raise 270 which included website sponsors and donations made on the day. Neil Talbot-Paterson, the Oak House winner, was presented with a sash and goodies by Mandy Griffin, Chief Operating Officer who herself sported a moustache for the occasion. Of course the real message is about our ability to walk the talk in that we have a greater responsibility for our own health and well-being as NHS employees when compared with other members of the public.
e Customer Servic Excellence In James Gardiner
Employee of the Year Tom Amos
Social Media
The Health Informatics Service has agreed a proposal with Dan Evans Consulting to understand how we maximise our reach and influence using social media. The objective is to understand how the integration of social media into our business model will provide the opportunity to engage with clients, prospective clients, thought leaders, project teams, the media and industry bodies in a more strategic way. The purpose of this work will be to develop and implement a strategy that harnesses social media platforms such as LinkedIn, Twitter and Blog. A team of 6 early adopters will contribute to a programme that will optimise and integrate into our business the following social media platforms: LinkedIn company page including Products and Services LinkedIn individual profiles for the contributors Twitter Company Profiles Twitter individual profiles for the contributors Company Blog The team will be responsible for agreeing the social media strategy for THIS and how we maximise the benefits across the business. Mandy Griffin Chief Operating Officer mandy.griffin@this.nhs.uk
Quality Champion Abdulla h Zahoor
CHFT Clinical Systems Strategy

an electronic record with seamless integration of systems both within and external to the hospital setting. This has been partly achieved using PASweb, ICE Order Entry and others. However, evidence would suggest that continuing to use existing systems in this way is unlikely to achieve an integrated record. Examples could include digitising case notes and using ehealth applications to provide remote care to patients in different settings. In order to progress this piece of work, Dave Lang IM&T Modernisation Programme Director has been working with CHFTs IM&T Strategy Group to formulate a plan in order to achieve these benefits. The plan was presented to CHFTs Executive Board on Monday 14th January 2013 which resulted in all the recommendations being approved. Dave Lang, Programme Director dave.lang@this.nhs.uk
Most Effective Team Network Services Team
Net Promoter Score

How likely are you to recommend to a colleague or friend?
Detractors
0 1 2 3 4 5 6
Passives Promoters
7 8 9 10
Not at all likely
Neutral
Evidence from around the world suggests that when we replace handwritten forms and notes with As such the Trust is proposing electronic media, both hospitals and patients benefit enormously. to embark on an ambitious digital programme that will Calderdale and Huddersfield ultimately deliver a digital care NHS Foundation Trust has for environment and fundamentally some time recognised the need change the way it delivers to move away from paper and a its services to patients and reliance on manual processes to the public.
Extremely Likely
Improvemen & Service per Innovation Bernie Hep
John Jason Cres Hodgson Award swell & Gaw aine Carter
NPS
% of PROMOTERS (9s and 10s)
% of DETRACTORS (0 to 6)
Companies with the most efficient growth engines operate at an NPS efficiency rating of 50 to 80%. The average firm sputters along at an NPS efficiency of only 5 to 10%. * Our latest NPS score is:
* www.netpromotersystem.com
Excellence in Leadership Jeannette Law
2
6
Highlights:
Employee of the Year
If you have any questions about the articles in this newsletter please email us at: contact-us@this.nhs.uk
Collaborative working
Leadership Development
CHFT Clinical Systems Strategy
Social Media
www.this.nhs.uk
THIS_5_newsletter_3page_spread_art.indd 1-3
www.this.nhs.uk
2/12/2013 2:24:04 PM
Issue 5 - 2013
THIS is the News
Issue 5 - 2013
THIS is the News
Issue 5 - 2013
THIS is the News
THIS Staff Awards 2012

The 2012 Staff Awards was held at The John Smiths Stadium, Huddersfield on 20th December 2012. The awards are the one occasion each year when the whole organisation gets together to celebrate the success and achievements of that year, and give special recognition to teams and individuals that have gone above and beyond their call of duty. Over 200 nominations were received from service users and members of The Health Informatics Service. Nominations were welcomed for the following 5 categories selected by the Executive Team: Excellence in Customer Service Innovation and Service Improvement Most Effective Team Excellence in Leadership Employee of the year A panel of judges, representing all areas and levels of the service, met in December to select a winner for each category and award special commendations to those nominees who had not won but were strong contenders within their nominated category. The Executive Team had the privilege of selecting the winner for the Quality Champion, who is chosen from those individuals who have been awarded the monthly champion during the year and have shown continued commitment to THIS. John Rayner presents his personal award to the individual he believes brings something special to the organisation. This award is in memory of our dear colleague, John Hodgson.
An Interview with Our Employee of the Year

Describe your role in The Health Informatics Service I am the manager of the Web Development Team, which consists of 6 Web Developers/Designers and I am also heavily involved with the Software Development Team that develops and maintains Calderdale and Huddersfield NHS Foundation Trusts clinical systems.
Tom Amos
The Web Development Team supports both internal and external requests for website/intranet builds and also requests for web based applications. The daily duties range from offering support to users of our websites, fixing any bugs in our sites and applications, organising and prioritising our workload, scouting for and securing new business and keeping everyone on their toes! I manage a team of great individuals who have a varied skill set to pull from when picking the right approach for a customer request. I support the Software Development Team in the development of systems. Past developments have included the first version of the PASWeb portal, the Trusts main Patient Administration System which is an integral part of the Trusts day to day operations. We have also developed the electronic discharge and GP copy letter modules. What do you most enjoy about your role? The diversity of my role is what makes it really interesting and a massive challenge. One minute I can be meeting potential customers and going through what web services we can offer them. Then in the next hour I could be dealing with clinical developments, like the patient self-check-in kiosks or the capturing of stroke data from the bedside.
For the 8th year running THIS was able to share in its success and publically say Thank you to all its colleagues. Congratulations to all of our deserving winners: Excellence in Customer Service James Gardiner Innovation & Service Improvement Bernie Hepper Most Effective Team Network Services Team Excellence in Leadership Jeannette Law Employee of the Year Tom Amos Quality Champion Abdullah Zahoor John Hodgson Award Jason Cresswell & Gawaine Carter. Mandy Griffin, Chief Operating Officer mandy.griffin@this.nhs.uk
What is your background in the NHS? I started with THIS in 2006 on the Service Desk when the Service Desk consisted of only 4 members of staff! After 10 months on the Service Desk I moved to the Web Development Team as an Assistant Developer. It was through this role that I was introduced to the Software Development Team and I eventually moved over to work with them on building a web based clinical portal which is the current PASWeb. After a few years in software land the opportunity arose to come back and manage the Web Development Team. I have been in my current management role since March 2012. Tom Amos, Web Development Manager tom.amos@this.nhs.uk
We have undertaken 4 or 5 reviews in recent years and in doing so we have always been able to learn from colleagues who at times encounter difficulty with the services that they provide. It is always a privilege and an honour to undertake work such as this We understand that our colleagues at the Trust are and to recognise the need delighted with the work our coders are doing and to be courteous and our own Clinical respectful when Coding Team have spending time in a continued to meet neighbouring Trust. CHFTs requirement I hope that the of 100% of recommendations episodes coded Has anyone else spotted the contradiction in the that we made to the within one current NHS reforms? working day Trust will help it move For several years now various parts of the of the month forward and that NHS have been encouraged to compete with end. patient care will be each other, or in similar markets, for the same improved as a result. business. To some extent those working in Health Informatics services have equally found themselves in a similar position. Interestingly, last years white The Pennine Acute eHealth Hospitals NHS Trust paper made several references to competition Collaboration manages North but not a single reference to collaboration. The Our Service Delivery and Manchester General contradiction being that we all know that if the Project Management Hospital, The Royal NHS is to survive in the current economic climate it teams are Oldham Hospital, must learn very quickly to collaborate. supporting a Rochdale Infirmary collaborative Working together must become the norm rather and Fairfield General approach than something that appears to happen now on Hospital in Bury. It is between a case by case basis. Finally, true collaboration a large Trust with a Calderdale requires a different kind of leadership from the total operating budget & Huddersfield NHS type that has kept organisations safe in the past. of 560m. THIS was Foundation Trust Leaders must become whole system leaders rather approached to provide and Airedale NHS than organisational leaders. This is the biggest a range of services to Foundation Trust to challenge of all. the Trust and has been provide eHealth services working with them John Rayner, Director into Care and Residential since February 2012. john.rayner@this.nhs.uk Homes across Calderdale The main projects and Kirklees. have been to: We are also in discussion Develop an output based with a number of specification for a new Paediatric Consultants pharmacy system who are interested in Produce a requirements document for using eHealth services a Consultant Job Planning system to reduce the number of follow up outpatient For further information Rob Birkett, Head of Enterprise Services has appointments and to about collaborative also spent time in the trust working with the IT treat clients in their own Support teams looking at the Incident and Problem working, please email: homes. It is likely that management processes, Middle Management contact-us@this.nhs.uk young people suffering Leadership and Customer Feedback. from epilepsy and other This work has been well received and has resulted in long-term neurological an excellent relationship with the Trust. There is the conditions are likely to potential for us to work collaboratively in a number be beneficiaries of this of areas in the future. type of technology. In response to this request, we agreed a support package that has seen four of our clinical coders working off site in order to provide first hand a professional and high quality service.
Clinical Coding Collaboration In October 2012 we were approached by a local NHS organisation for help in addressing a backlog of un-coded Finished Consultant Episodes, i.e. admitted patient care, outpatient attendances, accident and emergency attendances and some outpatient procedures. Un-coded episodes can result in a loss of income.
Bradford Teaching Hospitals NHS Foundation Trust I was privileged to be invited by Brian Miller, Chief Executive of Bradford Teaching Hospitals NHS Foundation Trust, to review some of the IM&T services within the hospital that were a cause for concern to the Chief Executive and members of the Trust Board.
National Pathology Exchange (NPEx) User Group

Monday 5th November 2012 saw the inaugural NPEx User Group take place in Bredbury Hall, Manchester. The event was co-hosted by THIS and X-Lab Limited and saw over 80 NPEx users from up and down the country unite to share experiences, best practice and to consider future developments of the solution. The day was chaired by Jeff Seneviratne - Chair of the Greater Manchester Pathology Network with the keynote address delivered by Ian Barnes - National Clinical Director for Pathology at the Department of Health whose session focused upon Reconfiguration of Pathology Services. In addition the NPEx developers from XLab carried out a number of facilitated workshops exploring a variety of technical and business orientated themes whilst considering and exploring a number of potential system developments. The inaugural event was extremely successful and as a result THIS & XLab Limited NPEx Management Board has agreed that this event will be held annually. The day was very well received by the delegates: Neil McAuley, Biochemist Technical Manager, Pennine Acute Trust It was an informative and useful day. It was especially useful being able to network with other users and meet the NPEx Team Chris Dunne General Manager - Informatics chris.dunne@this.nhs.uk
Collaborative Working
Leadership Development
I would like to think that we work in an organisation that values strong and effective leadership and that our commitment to the leadership cause has stood us in good stead over the years. The Health Informatics Service has been instrumental in working with others across the region to develop and facilitate a number of high quality personal and organisational development programmes. More latterly THIS has been the sole provider of the highly successful Emerging Leaders Programme (ELP) which is now running for the 5th consecutive year. ELP is specifically aimed at those working in middle management positions as well as those managers who are new to the NHS. As well as providing an opportunity to consider personal leadership, the management of teams, customer service and future trends, the ELP has created a superb network across Yorkshire and the Humber which continues long after delegates have attended the four modules. I am delighted that NHS YaTH has recognised the value of the ELP and has agreed an investment portfolio that will see the programme continue for the next 3 years. NHS YaTH has always been committed to supporting leadership development and as such has also invested in a Senior Leadership Development Programme for those working at Assistant Director level and immediately below. The next Emerging Leaders Programme will commence in February 2013 with the Senior Leadership Programme beginning late summer. THIS will continue to be instrumental in delivering both of these programmes. John Rayner, Director john.rayner@this.nhs.uk
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We are a customer centric organisation that focuses on developing sustainable relationships. We pride ourselves on ensuring that our customers are completely satisfied with the service they receive. www.this.nhs.uk
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We are a customer centric organisation that focuses on developing sustainable relationships. We pride ourselves on ensuring that our customers are completely satisfied with the service they receive.
Our Services IM&T Support and Development Web Development Registration Authority (Smartcards) Programme & Project Management Information Governance Change Management IM&T Training - Clinical Applications IM&T Training - Desktop Applications National Pathology Exchange Patient Surveys Clinical Coding Training & Audit Data Processing, Warehousing, Portals, Urgent Care Clinical Dashboard Customer Focused Services www.this.nhs.uk
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A SharePoint facility has been created by The Health Informatics Service (THIS) hosted by Calderdale and Huddersfield NHS Foundation Trust to assist and support the work of the group.
The facility, which can be accessed by every network member using a login and password that will be provided, enables e-access to announcements, meeting dates/information, notes and papers as well as affording the opportunity to speedily test out what colleagues in other organisations are doing no matter what the issue by posting 'ask a colleague' questions. A linked email facility notifies network members when any item on the SharePoint site is logged or updated.
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Read our FAQs: Frequently asked questions about proposed changes to hospital services at Mid Yorkshire Hospitals.
You wont have enough beds.
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FALSE We have carefully taken account of the growing number of elderly people, and the overall population growth and believe we need fewer beds. We are confident that we have got the right number because: under our proposals we would be working more efficiently, with services grouped together, instead of being scattered around different sites. the average length of stay for patients has been coming down and is continuing to do so.
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Dewsbury Hospital needs a consultant-led maternity unit because of the high infant mortality rate in North Kirklees.
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FALSE Antenatal (before the birth) and postnatal care (after the baby is born) has the most important effect on the outcome for the baby. This would continue to be provided locally across all three sites and in the community. We will continue to actively encourage women to take up this care.
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Welcome to the Patholopgy Department at Calderdale & Huddersfield NHS Trust.

Welcome to the Patholopgy Department at Calderdale & Huddersfield NHS Trust.

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Welcome to the Patholopgy Department at Calderdale & Huddersfield NHS Trust.

Burley Street Surgery

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Burley Street Surgery 2013

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Burley Street Surgery 2013

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Burley Street Surgery 2013

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The Health Informatics Service: www.this.nhs.uk

Burley Street Surgery 2013

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