Getting Started Guide

Getting Started

Windows Home Server

Microsoft Corporation
Published: June 2007

Part No. X13-75398-02

Abstract
This document contains information about installing and configuring Microsoft
Windows Home Server.
For the latest information about installing, configuring, and
using Windows Home Server, see “Release Documentation for
Windows Home Server” at the Microsoft Web site (http://go.microsoft.com/
fwlink/?LinkID=84725).
Information in this document, including URL and other Internet Web site
references, is subject to change without notice. Unless otherwise noted, the
companies, organizations, products, domain names, e‑mail addresses, logos,
people, places, and events depicted in examples herein are fictitious. No
association with any real company, organization, product, domain name,
e‑mail address, logo, person, place, or event is intended or should be inferred.
Complying with all applicable copyright laws is the responsibility of the user.
Without limiting the rights under copyright, no part of this document may be
reproduced, stored in or introduced into a retrieval system, or transmitted in
any form or by any means (electronic, mechanical, photocopying, recording,
or otherwise), or for any purpose, without the express written permission of
Microsoft Corporation.
Microsoft may have patents, patent applications, trademarks, copyrights, or
other intellectual property rights covering subject matter in this document.
Except as expressly provided in any written license agreement from Microsoft,
the furnishing of this document does not give you any license to these patents,
trademarks, copyrights, or other intellectual property.
© 2007 Microsoft Corporation. All rights reserved.
Microsoft, Windows, Windows Server, and Windows Vista are either registered
trademarks or trademarks of Microsoft Corporation in the United States and/or
other countries.
All other trademarks are property of their respective owners.
Contents
Windows Home Server Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   5

Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   7

System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   7
Network Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9
Supported Operating Systems for Home Computers. . . . . . . . . . . . . . . . . . . 10
Wireless Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Windows Home Server Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Step 1: Connect and Power On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Step 2: Complete Windows Home Server Setup . . . . . . . . . . . . . . . . . . . . . . . 14
Troubleshooting Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Adding Storage Controller Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Adding Drivers for Your Network Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Step 3: Install the Windows Home Server Connector Software . . . . . . . . . . 19

Windows Home Server Quick Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Shared Folders. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Computer Backups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Server Storage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Windows Home Server Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
More Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Product Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Windows Home Server Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Technical Support Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Support Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Windows Home Server
Overview
The Microsoft® Windows® Home Server operating system helps you centralize
and connect your digital things, enabling you to share, store, access, and
automatically protect your most important pictures, videos, music, and files.

Windows Home Server provides the following:

• Automated backup and simple restore of your home computers.
Windows Home Server provides you with the peace of mind you want by
automatically backing up your home computers and your important files
every night, making it easy to restore an entire home computer or just a
file to a previous point in time.
• Access and share everything from anywhere.
Windows Home Server enables you to easily and more securely access your
files and home computers from inside and outside your home. You can use
Windows Home Server to store your important files in a central location,
for access anytime and anywhere.
• A server that grows with you.
Windows Home Server grows with you to meet your needs, today and into
the future. It is incredibly easy to add hard drives as you need more space
for your pictures, videos, music, and files.
Windows Home Server is an easy-to-use, affordable solution that enables you
to unleash the power of your home network.

5
Before You Begin
Find a suitable place to put your home server before you run
Windows Home Server Setup. The location you choose must have an available,
wired network connection either to your broadband router or to a switch that
is connected to your broadband router.

System Requirements
The minimum system requirements for Windows Home Server are moderate
compared to typical modern desktop computer hardware. It is possible to
repurpose an old desktop computer to run Windows Home Server. However,
if you do this it is important that you are aware of the risks. Examples of the
problems you may encounter using old hardware are as follows:
• Lack of support for device drivers (specifically for network and disk
subsystems).
Windows Home Server uses technologies from the Microsoft Windows
Server® 2003 operating system, and therefore it works only with drivers
that are designed for Windows Server 2003. Many components for older
consumer desktop computers do not work with Windows Home Server.
• Limited hard-drive lifetime.
Hard drives have moving parts in them, and they operate under very tight
tolerances. Every hard drive has a projected lifetime, and a hard drive from
an old computer will likely fail sooner than a new hard drive.
• Older chipsets do not support USB 2.0.
This is important if you plan to use external USB hard drives as part of your
server storage. The older USB standard (USB 1.1) is significantly slower and
less reliable for storage, and it is not supported on Windows Home Server.
For the best experience, it is recommended that you purchase new
hardware that you can dedicate to running Windows Home Server. For
more information about hardware experiences and recommendations
from other Windows Home Server users, see the Windows Home Server
Community Forums at the Microsoft Web site (http://go.microsoft.com/fwlink/
?LinkID=83211).
The following table defines the minimum hardware requirements and the
recommended hardware for Windows Home Server. The minimum hardware
requirements define the minimum hardware specification that you need to
install Windows Home Server. The recommended hardware describes the
hardware that you need for a better Windows Home Server experience.

7
Requirement Minimum Recommended
CPU 1 GHz Pentium 3 Pentium 4, AMD x64, or newer
(or equivalent) processor.
Windows Home Server
includes a 32-bit operating
system, which runs on
32-bit and 64-bit (Intel
EM64T and AMD x64)
architectures. Future versions
of Windows Home Server may
support 64-bit processors only,
so it is recommended that
you use a 64-bit compatible
processor in order to make
sure that you can upgrade to
future versions.
RAM 512 MB Same as the minimum
Hard drives 70 GB internal At least two internal hard
(ATA, SATA, or SCSI) drives with 300 GB as the
hard drive as the primary (system) hard drive
primary drive, and any
number of additional
hard drives of any
capacity.
The primary (system)
hard drive should be
as large as possible to
ensure that you can
copy a large number of
files or multiple large
files to your home
server at the same
time.
Network interface 100 Mbps Ethernet 100 Mbps (or faster) Ethernet
card network interface card network interface card from
the Windows Server Catalog
Web site (http://go.microsoft.
com/fwlink/?LinkId=86748)

8
You also need the following devices in order to install Windows Home Server.
When you are done installing it, you no longer need a keyboard, mouse,
or monitor attached to your home server. You can install and use the
Windows Home Server Console on your home computers to configure
Windows Home Server.

Requirement Description
DVD drive Internal or external DVD drive. Your home
server must be capable of booting from this
internal or external DVD drive in order to install
Windows Home Server. Follow the computer
manufacturer’s instructions to configure the
computer’s BIOS to boot from the DVD drive.
Display Compatible monitor
Other devices Keyboard, mouse, or other compatible pointing
device

Note
Setup is not supported on laptops. Install Windows Home Server only on
desktop or server hardware.

Network Requirements
To successfully use Windows Home Server, your home network must meet the
following requirements:

Requirement Minimum
Server connection 100 Mbps wired connection
Home computers One or more computers that are running a
supported operating system, with either a wired or
a wireless network connection
Internet connection Broadband connection
Broadband router/ An external Internet broadband router/firewall
firewall device device with 100 Mbps wired Ethernet connection.
Additionally, Windows Home Server assumes that
your home computers get their IP address from
the router/firewall device on your home network.

9
Supported Operating Systems for Home
Computers
The following operating systems for home computers are supported to work
with Windows Home Server:
The Windows VistaTM Operating System
• Windows Vista Home Basic
• Windows Vista Home N (European Union only)
• Windows Vista Home Premium
• Windows Vista Business
• Windows Vista Business N (European Union only)
• Windows Vista Enterprise
• Windows Vista Ultimate
The Windows XP Operating System
• Windows XP Home with Service Pack 2 (SP2)
• Windows XP Professional with SP2
• Windows XP Media Center Edition 2005 with SP2 and Rollup 2
• Windows XP Media Center Edition 2005 with SP2
• Windows XP Media Center Edition 2004 with SP2
• Windows XP Tablet Edition with SP2
Wireless Support
• You must use an Ethernet cable to connect your server to your
broadband router or switch. Wirelessly connecting your server to your
broadband router or switch is not supported.
• After you connect your server to your home network, home computers
that are wirelessly connected to your home network can connect to your
server.

10
Windows Home Server Media
The following media are included with Windows Home Server:
• Windows Home Server Installation DVD
Use this DVD to install Windows Home Server on your home server.
• Windows Home Server Connector Software CD
Use this CD to install the Windows Home Server Connector software on
your home computers.
• Windows Home Server Home Computer Restore CD
Use this CD to restore a home computer from a backup that is located
on your home server.

11
Setup
You can get Windows Home Server up and running in three easy steps:
Step 1: Connect and power on.
Step 2: Complete Windows Home Server Setup.
Step 3: Install the Windows Home Server Connector software.

Step 1: Connect and Power On

Use a wired connection to connect your home server to your broadband router
or to a switch that is connected to your broadband router. Then connect your
home server to an electrical outlet.
Press the power button on your home server to turn it on.

13
Step 2: Complete Windows Home Server
Setup

To complete Windows Home Server Setup

1. Disconnect any external USB or FireWire (IEEE 1394) hard drives.
If Setup detects any connected USB or FireWire hard drives, it warns you to
disconnect them before proceeding. You can add external hard drives to
your home server after Setup is complete.
2. Boot from the Windows Home Server Installation DVD.
a. Place the DVD in the DVD drive of your home server.
b. Restart the computer and boot from the DVD.
c. Windows Home Server Setup starts.
3. On the Welcome screen, click Next.
4. On the Load Additional Storage Drivers page, ensure that all of your
hard drives appear on this page. If they do not, click Load drivers to
add drivers for hard drives that do not appear on this page. For more
information, see “Adding Storage Controller Drivers,” later in this
document. Click Next.

14
5. On the Select an Installation Type page, select the Installation type as
New Installation, and then click Next.
6. On the Select your Regional and Keyboard Settings page, select the
format of your time and currency and select the language of your keyboard
or input method, and then click Next.
7. On the End-User License Agreement page, review the End-User License
Agreement. If you accept the agreement, select I accept this agreement,
and then click Next.
You must agree to and accept the license agreement to continue Setup.
8. On the Enter your Windows Home Server Product Key page, type your
Windows Home Server product key, and then click Next.
9. On the Name Your Home Server page, type a name for your home server,
and then click Next.
The default name is SERVER. The name you choose can contain the
following:
• 15 characters maximum, with no spaces
• Letters (at least one), numbers, and hyphens
10. Review the Formatting Hard Drives page.
To continue, click the I acknowledge that all data on these drives
will be lost check box, and then click Next. To confirm that you want to
continue, click Yes.
11. On the Ready to install Windows Home Server page, click Start.
This step may take several hours to complete. Your home server will reboot
multiple times during Setup. No additional input is required from you
during this time.
12. When the Windows Home Server Welcome page appears, click Next.
13. On the Windows Home Server password page, type a password, the
password confirmation, and a password hint, and then click Next.
This is the password that you use to configure your home server from the
Windows Home Server Console. The password is case-sensitive, and it must
be strong. A strong password must be at least seven characters long, and it
must contain at least three of the following four character categories:
• Uppercase characters
• Lowercase characters
• Numbers
• Symbols (such as !, @, #, etc.)
A password hint helps you remember the password. If you forget the
password, the password hint is displayed to help you remember it, so make

15
 sure you provide a helpful hint. The password hint can be seen by anybody
who clicks on the link to display it. You will have to reset your server if you
forget the password and the password hint does not help you remember it.
14. On the Help protect Windows Home Server automatically page, click
On or Off to configure Automatic Windows Updates, and then click Next.
The recommended setting is On to keep Windows Home Server
up‑to‑date.
15. On the Customer Experience Improvement Program page, determine
if you want to participate in this program, click Yes or No, and then click
Next.
The Customer Experience Improvement Program helps improve Windows
Home Server by reporting information about your computer hardware
and how you use your home server. This information is collected without
interrupting you. No information collected is used to identify or contact
you.
16. On the Windows Error Reporting page, decide if you want to
automatically send error reports to Microsoft, click Yes or No, and then
click Next.
17. The Windows Home Server Setup is finished page appears, indicating
that Setup is finished.
If Setup did not automatically install a driver for your network card, the
following message appears:
Make sure your home server is connected to the network and that you
have the appropriate drivers for your network card.
To install the correct driver, follow the instructions in “Adding Drivers for
Your Network Card” in Troubleshooting Setup before you shutdown your
home server.
18. Click Continue to close the final Setup page.
19. Log off.
20. Shut down the computer; disconnect the keyboard, mouse, and monitor;
and then restart the computer.
Windows Home Server is meant to be a remotely administered device.
Configure Windows Home Server from a home computer after you install
the Windows Home Server Connector software.
Note
Some computers may not boot without an attached keyboard or
monitor. See your computer documentation for BIOS settings that
allow it to boot without an attached keyboard or monitor.
21. Proceed to “Step 3: Install the Windows Home Server Connector Software,”
later in this document.

16
Note
After Setup is complete, you have 30 days to activate Windows Home Server.
You will receive an activation reminder in the form of a health notification
on the console within the first 30 days. If you do not activate within 30 days,
you cannot continue to use Windows Home Server. You can activate
Windows Home Server from the Resources page on Windows Home Server
Settings.

Troubleshooting Setup
The most common issue during Windows Home Server Setup is storage
controllers that need to have drivers manually installed. Windows includes
drivers for many storage controllers, but it may not include drivers for your
specific hardware.
Additionally, you may need to manually install network-card drivers for your
specific hardware.

Adding Storage Controller Drivers

If you have hardware that requires storage drivers that are not included with
Windows Home Server, use the following information to complete Setup.
Important
Windows Home Server works best when each attached hard drive is
accessed as an individual hard drive. Some computers and mainboards can
be configured so that the hard drives are managed as RAID by the BIOS
on the mainboard. For best results, you should turn off this configuration
before installing Windows Home Server.
If you see the following message during Setup, you need to manually add
drivers for your storage controller:
Windows Home Server Setup Error
Hard drive capable of hosting Windows Home Server was not found. Would
you like to load additional storage drivers?
Use the following procedure to set up your home server.
To manually install a storage-controller driver
1. Find the drivers for your storage controller. These are provided by
the hardware manufacturer, and they might also be available on the
manufacturer’s Web site.
2. Create a folder called DRIVERS on a floppy disk or a USB flash drive, and
then copy the drivers into the folder.
3. Boot the computer from the Windows Home Server DVD. Make sure the
floppy drive or USB flash drive is attached before you boot the computer.
4. At the Windows Home Server Setup Error dialog, click Yes to load the
additional storage drivers.

17
5. On the Please select your driver’s INF file dialog box, navigate to the INF
file in the DRIVERS folder on your floppy disk or USB flash drive, select it,
and then click Open. The driver loads.
6. Setup now continues normally.

Adding Drivers for Your Network Card

If you have a network card that is not supported by Windows Home Server,
your home server will not have network connectivity after Setup completes and
your home computers will not be able to connect to your home server.
At the end of Windows Home Server Setup, you are informed if a network-card
driver was not automatically installed. If a network-card driver was not installed,
you need to manually install it. You can also use Control Panel (click Start,
click Run, type Control), Network Connections to check if a network card is
installed. If you don’t see a network connection associated with the network
card in your home server, you need to manually install the proper network-card
driver and then reboot the server.
To manually install the driver, obtain it from the manufacturer, and then follow
their installation instructions.
Important
Restart your server after you manually install the network-card driver.
The installation of the Windows Home Server Connector software on your
home computers may fail if you do not restart your server.
For the latest information about Windows Home Server issues, see “Release
Documentation for Windows Home Server” at the Microsoft Web site
(http://go.microsoft.com/fwlink/?LinkID=84725).

18
Step 3: Install the Windows Home Server
Connector Software

The Windows Home Server Connector software does the following:

• Connects your home computer to Windows Home Server.
• Automatically backs up your home computer nightly.
• Monitors the health of your home computer.
• Enables you to configure and remotely administer
Windows Home Server from your home computer.
To install the Windows Home Server Connector software
1. Insert the Windows Home Server Connector CD into a computer that is
connected to your home network. The Windows Home Server Connector
Wizard starts.
2. Complete the wizard to connect your computer to Windows Home Server.
Run the Windows Home Server Connector Wizard on all of your other home
computers to connect them to Windows Home Server. Run the wizard on one
computer at a time.
Note
If you do not have your Connector CD, you can install the Connector software
from the Software shared folder on Windows Home Server.

19
Windows Home Server
Quick Configuration

The following are tasks that you can do as soon as Windows Home Server is set
up and your home computers are connected.
From the Windows Home Server Console, configure the following items:
• User accounts
• Shared folders
• Computer backups
• Server storage
• Windows Home Server Settings
To learn more about configuring Windows Home Server, click Help on the
console to open the Windows Home Server Console Help.

21
 User Accounts
After you complete Windows Home Server Setup and
install the Windows Home Server Connector software
on all of your home computers, you are ready to add
user accounts for the people in your household. User
accounts are required in order to control access to the
shared folders on Windows Home Server.
To add a user account
1. From a home computer, right-click the
Windows Home Server tray icon, and then click
Windows Home Server Console.
2. Type the Windows Home Server password, and then
click Next.
3. On the Windows Home Server Console, click the
User Accounts tab.
4. Click Add, and then complete the Add User Account
Wizard.
5. Repeat for each user account that you want to add.
Note
When you create user accounts on Windows Home
Server, use logon names that match the logon names of
your existing user accounts on your home computers.
Also, use the same password that you use for your
existing user accounts. This makes it easier to access
shared folders on Windows Home Server. If the user
accounts and passwords do not match, you will be
prompted for a user name and a password when you
open Windows Home Server shared folders.

22
Shared Folders
Shared folders are places for you to organize and store
files on Windows Home Server so that you can share
them with other people on your home network.
The following shared folders are created automatically
on Windows Home Server:
• Photos
• Music
• Videos
• Software
• Public
• A personal shared folder for each user account
You can easily add more shared folders to meet your
needs.
To add a shared folder
1. From the Windows Home Server Console, click the
Shared Folders tab.
2. Click Add.
3. Complete the Add a Shared Folder Wizard.
Note
A personal shared folder is created each time you add
a new user account by using the Add User Account
Wizard. By default, only this user account has access to
the personal shared folder. Users can store personal files
in this personal shared folder.

23
 Computer Backups
By default, all of the hard-drive volumes on each home
computer are backed up every night after you install
the Windows Home Server Connector software.
You can customize the backup of each of your home
computers from the Windows Home Server Console.
To customize a home-computer backup
1. From the Windows Home Server Console, click the
Computers & Backup tab.
2. Right-click the computer that you want to customize,
and then click Customize Backup.
3. Complete the Backup Configuration Wizard to
choose hard-drive volumes to back up and to
exclude folders from the backup.

Server Storage
If you want to add more storage to
Windows Home Server, you can add external USB 2.0
hard drives, external FireWire (IEEE 1394) hard drives, or
internal hard drives by using the Server Storage tab on
the Windows Home Server Console.
Caution
Your hard drive will be formatted when it is added
to your server storage. Make sure that you copy any
files that you want to save from the hard drive before
adding it to your server storage.
Important
If you add an external USB hard drive, use a USB 2.0
hard drive. Both your computer hardware and your hard
drive must support USB 2.0 for optimal performance.
Using USB 1.1 devices can cause poor performance and
unpredictable results.
To add a hard drive
1. Connect or install the hard drive and power it on (if
necessary).
2. From the Windows Home Server Console, click the
Server Storage tab.
3. Under Non Storage Hard Drives, right-click the
new hard drive, and then click Add.
4. Complete the Add a Hard Drive Wizard to format
the hard drive and to add it to your server storage.
24
Caution
If you want to remove an external or internal hard
drive from your home server, use Remove on the
console Server Storage tab. Right-click the hard drive
that you want to remove, and then click Remove so
Windows Home Server can safely move all of the files
off of the hard drive before you disconnect it.

Windows Home Server Settings

Click Settings on the Windows Home Server Console to
open the Windows Home Server Settings dialog box:
You can use Windows Home Server Settings to
configure the following items:
General
• Configure the date and time.
• Configure the regional settings.
• Configure Windows Update.
• Configure Customer Experience Improvement
Program.
• Configure Windows error reporting.

25
 Backup
• Configure the Backup Time.
• Configure Automatic Backup Management.
• Run Backup Cleanup.
Passwords
• Change the Windows Home Server password.
• Configure the User Accounts Password Policy.
Media Sharing
Configure Media Library Sharing for the Music, Photos,
and Videos shared folders, so that you can stream digital
media from Windows Home Server to a device that
supports Windows Media Connect.
Remote Access
• Configure Web site connectivity.
• Configure your broadband router.
• Configure your domain name.
• Configure the settings for your
Windows Home Server Web site.
Add-ins
Install and uninstall Windows Home Server Add-ins.
Resources
• Activate Windows Home Server.
• View hardware information about your home
server.
• View Windows Home Server version information.
• Learn more about Windows Home Server.
• Connect to the Windows Home Server
Community.
• Contact Product Support.
In addition, you can shut down Windows Home Server
from the Settings dialog box by clicking Shut Down.
For more information about Windows Home Server
Settings, click Help on the Settings dialog box.

26
More Information
You can get more information about
Windows Home Server from the following locations:
• Click Help on the Windows Home Server Console
to open Windows Home Server Console Help.
• On a home computer, right-click the
Windows Home Server task tray icon, and then
click Help to open Windows Home Server Help.
• For more information about
Windows Home Server documentation, see the
Microsoft Web site (http://go.microsoft.com/
fwlink/?LinkID=85098).
• To share ideas and information with other
Windows Home Server enthusiasts, see the
Windows Home Server Community Forums
Web site (http://go.microsoft.com/fwlink/
?LinkId=83211).
• To research troubleshooting tips, see the
Microsoft Web site (http://go.microsoft.com/
fwlink/?LinkId=88097).

27
Troubleshooting
If you are having problems setting up Windows Home Server, make sure you
do the following:
• Plug in and power on your home server.
• Connect your home server with a wired network connection to your
broadband router or to a switch that is connected to your broadband
router.
If you are having problems setting up the Windows Home Server Connector
software on your home computers, make sure you check the following:
• Connect your home computer to your home network (using either a
wired or a wireless connection), and make sure the home computer is
on the same logical network as Windows Home Server.
• Make sure firewall software on your home computer is not blocking
access to Windows Home Server.
• If your computer has been joined to a corporate network (such as a
corporate laptop), check with the corporate network administrator
about the IPsec policy. This may block access from the corporate
computer to Windows Home Server.
For the latest information about Windows Home Server, see “Release
Documentation for Windows Home Server” at the Microsoft Web site
(http://go.microsoft.com/fwlink/?LinkID=84725).

29
Product Support
Windows Home Server Documentation
To download a copy of this guide and for self-help content specific to
Windows Home Server, see the Microsoft Web site at http://go.microsoft.
com/fwlink/?LinkId=85098.

Technical Support Information

Support Information Online http://go.microsoft.com/fwlink/
?LinkId=86561
TTY Users Microsoft text telephone (TTY/
TDD) services are available at
(425) 635-4948 in Washington
state or (800) 892-5234 in the
U.S. Call (866) 857-9850 in
Canada.
Worldwide The support options described
in this guide are available in
the United States and Canada
only. Support elsewhere may
vary. For regional contact
details, visit http://go.microsoft.
com/fwlink/?LinkId=62344. If
there is no Microsoft subsidiary
office in your country or region,
please contact the establishment
from which you obtained your
Microsoft product to inquire
about available support.
Conditions Microsoft’s support services are
subject to then-current prices,
terms, and conditions, which
are subject to change without
notice.

31
 Evaluation versions Evaluation versions of this
product are not supported.
Visit the Windows Home Server
Community Forums Web site to
communicate online with others
about Windows Home Server at
http://go.microsoft.com/fwlink/
?LinkID=83211.

Support Options
Computer manufacturers, System Builders, and Microsoft offer customers
of the Windows® Home Server operating system a range of service
and support options. You can select the support level that best fits your
particular needs. Information about each service is briefly described below.

Support Option Benefits of Service

Computer Manufacturer or System Your hardware manufacturer
Builder Distributed or system builder has the best
information for supporting
If your product came installed with Windows Home Server on their
a new computer or device, the hardware.
hardware manufacturer or system
builder provides technical support and
assistance for Windows Home Server.
Please contact them directly for
support.
Self Support • Windows Home Server
documentation
For self-help tools and content
specific to Windows Home Server, • Other online resources
see the Microsoft Web site at
http://go.microsoft.com/fwlink/
?LinkID=85678.
Windows Home Server Community Information about:
Forums
• Announcements
Visit the Windows Home Server
• FAQ and Known Issues
Community Forums Web site to
communicate online with others • Software
about Windows Home Server at
http://go.microsoft.com/fwlink/ • Hardware
?LinkID=83211. • Suggestions

32
Incident-based support • Issues that cannot be
resolved by other support
Assisted pay-per-incident support options
from Microsoft.
• Microsoft specific issues
Phone support:
User Support - (866) 234-6020
Developers - (800) 936-5800

33
For more information on Windows Home Server, please visit:
www.microsoft.com/windowshomeserver
IS IT GENUINE? If you believe that the Certificate of Authenticity label or the
Microsoft software you obtained with your system is not legally licensed and/or
might be counterfeit, please send e-mail to Microsoft at piracy@microsoft.com,
or go to www.microsoft.com/howtotell.

©2007 Microsoft Corporation. All rights reserved.

Microsoft, the Windows logo, and Windows are either registered trademarks or trademarks of
Microsoft Corporation in the United States and/or other countries.

Part No. X13-75398-02