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It provides the
methods and means to achieve breakthrough improvements in business process that will result in improved and sustained performance. A business process is a repetitive set of interacting business activities that uses resources to transform a defined set of inputs into outputs which are of value to a customer. In essence it defines how work is done and how work is coordinated in an organization. BPR balances the design of workflow with the design of the organization, human and information technology elements of any given process.
Innovative redesign of key business processes to achieve breakthrough improvements. Key processes are processes that deliver value to the shareholder, customer. Breakthrough improvements look for productivity gains in excess of 50% Improve & sustain performance are measured by metrics such as quality; customer service; cost, and cycle time. Utilize process enablers such as H.R. and I.T. in new & creative ways.
They are customer focused. They are performance orientated. They measure performance using simple metrics. They consist of linked activities. They are usually cross-functional and sometimes cross-company boundaries. They coordinate resources: People; equipment; materials & methods. They have a clearly defined owner who is responsible for the design & execution of the process. They characterize the organization and create competitive advantage.
Processes originally designed to meet internal needs are now driven by customer needs. Customer value is created when each activity adds value to a product or service. This takes place horizontally, cutting across functional boundaries. BPR can increase value-creating potential for a chain of activities (end to end process) by effectively integrating and coordinating activities.
Self Directed Teams Creativity/Innovation Performance Measurement/Improvement Process Improvement/Measurement Project Management Re-engineering Reiteration, Continuous Improvement Testing Workflow Mapping