ROLF MOLZAHN

Dublin, OH 43017 rolfdmolzahn@gmail.com 614-313-5557

QUALIFICATIONS SUMMARY

Client Development ~ Retention Manager

Accomplished sales and customer service professional with demonstrated experience in developing strong, productive relationships that result in repeat business and top performance. Experience working with strong, locally- and nationally-recognized brands. Strong verbal communication skills developed through customer interviewing techniques and a sense of curiosity that resulted in increased lead capture. Daily use of Microsoft Office 2007, web-based application software, and the Internet to conduct research and lead generation. Competencies in: Sales presentations Market and customer analysis PROFESSIONAL EXPERIENCE Home Mortgage Consultant Wells FargoHome Mortgage, Columbus, OH 1999 - present Account development Planning and budgeting Goal setting and prioritization Customer and client services

Closed loan volume of up to 28,000,000. Maintain high level of repeat and referral business through utilization of consistent and planned follow-up activities and personal communication. Develop relationships with the top 20% of Realtors in market area, resulting in recognition as a consistent top producer and a capture rate of 20-30%. Directly and successfully communicate with partners, clients, and 3rd parties to facilitate and close loan products. Utilize web-based application software and website technology to capture online sales leads. Regional Property Manager The Epcon Group, Dublin, OH 1990 - 1999

Managed Portfolio included Commercial Office and Condominium, Residential Condominium, and Upscale Residential Leasing. Supervised maintenance and leasing staffs of over 20 personal to maintain a consistent 95% occupancy rate. Responsible for the day-to-day operations of over 23 properties which included quarterly condominium Board meetings, transition of newly developed condominiums from developer to homeowner, and budgeting and financial management. EDUCATION AND PROFESSIONAL DEVELOPMENT

B.S., Business Administration and Real Estate

Franklin University, Columbus, OH

Certified Automotive & Diesel Mechanic

Denver Automotive & Diesel College, Denver, CO

Continuing Education/ Professional Development

High performance Sales Training ( sponsored by Wells Fargo) Reporting Suspected Financial Abuse Fair & Responsible Lending BSA/OFAC Combating Money Laundering

Corporate Member, Columbus Mortgage Bankers Association