100716_004 M: What is your name, what do you do and who were in your family?

R1: My name is Amanpreet, and we have a business of footwear, in my family we have father and mother, brother and sister in law and their child M: What kind of business? R1: Footwear, Shoes. M: Retail? R: Wholesale. M: Ok, you? R2: My name is Amit I am continuing CS and write know I am site engineer (senior protective engineer), in a construction company and my father is a CA, and he was there in Chandigarh undogara residence. M: Who were there in your family? R2: In my family there is my father, mother and younger sister. M: Ok, you say? R3: My name Gurpreet Singh, here I do business with my family Bootlick file, in here we have spare parts business; we live in 26 and in my family I, brother, mother, father grandmother and grandfather. M: Yes you tell? R4: I am Harpreet Singh, Sukhveer Dilo he is my father and my business partner in my institute and in my family there is my father my brother and his wife and their children. M: I want to know about your life that who do spend your one week? R: In this one week after doing job, those are colleges we go parties with them, write know where I am work as senior engineer, in that way there is KFC, we all go there and have some fun, we work at night we go Mac Donald after 12 or 1 AM, so we spend most of the week over there, and other day like Saturday and Sunday we go some other places. M: Ok, then lots of the times you spend with your friends? R: Mostly with colleges, but on Saturday and Sunday with friends and family. M: So lots of the time you spend with your colleges, friends and family members. M: You tell Gurpreet JI? R: This was all about our deal, like if we have deal like 500, so family are close, so we go with our family like get together, we like to go Barbeque or China Town, Mava, so like how our deal was so like that we have get together. M: So like how your client was from that you have deal was, so from that you decided that where to go? R: Yes.

M: But I want to know about your life? R: About my life, like Saturday and Sunday when I was free I like to go with my friends for dinner on Saturday and on Sunday I go with my family, so mostly we have outing on Saturday and Sunday, and we have dinner. M: You tell Gurpreet JI? R: Most of the time I was in the business, because our business was like that, but then also I spend one day with my friends, because they also say me that you come very often, so ones a week we have get together with our friends, like we go KFC, or we go for Roaming, So we go when we have a time. M: So time is very pressures for you? R: Yes. M: Ok you tell? R: Most of the time I was in works most of the time I was not free, but then also I take out time for myself, then we have late night parties so we go along with my friends, so at the day time when markets are close specially on Sunday, so I go out with my friends, coulis and workers was also going along with us, so we have outing like this. M: So you were talking about your outing and eating out, so in your mind what does it comes? R: Like if we want to have non veg we go at Barbeque and in KFC we cant go, because if we have 11 to 12 people we go to Barbeque nation, because barbeque nation is much better, suppose we want to go KFC, there for 10 to 12 pieces of chicken we have to pay 600 /- , so it is better to go for buffaa system that was in Barbeque Nation. So for non-veg we go in Barbeque. M: So for non-veg you go Barbeque nation because you like buffaa. M: So if we talk about eating then what comes in your mind? R: It should be hygienic it is a main point, secondly the spices should not be there, few thinks they have maintained, and otherwise they cant. M: Like what? R: Many things like spices are hygienic; they have lots of adulations, like they have, like we have lots of problems, so the customer have that for dinner we have to go their only, so most of the people say from we have consult, they want to go their only, so it was that about their Hospitality that how they treat with a costumer , so it was like that at first time how much you can treat with the costumer, so next time they come at their own. And third one is the timing. M: Timing means? R: Timing means, like in Chandigarh they can open till 12 oclock at night, so at times those have parties or that client that want to sit at 10 oclock, they cant have party at that time, because they dont allow in Chandigarh. R: late night parties in Chandigarh, like we have Saturday night. R: Someone has to like ask who you, from where you are. R: If they want to have parties they can go to MAC DONALDS or KFC on Highway. M: But these are all exceptional cases that it happens, but we are talking about varieties? R: Generally we try new varieties; it was not like that we eat from one place only, we go in other restaurant also, but the reason was that we have to watch our management also, we have watch the time also, so which was nearby that.

R: Like 20 to 30 days we go to MacDonald, KFC, Barbeque or Pizza hut, because the food was hygienic, and we all prefer to have a lunch and dinner in hotels or restaurants, because they have too much of spices and they are not too hygienic. M: What is the meaning of Hygienic, like food is hygienic? R: Like you go to KFC or MAC DONALD you can see some kind of oil over there. M: Ok, you dont want to see oil on food and what else? R: They should not have lots of spices. M: You can see the spices? R: No, eat it and then M: Ok and what else? R: Food should be fresh, by taste you can understand that food was fresh or not whether it is veg or non-veg. R: There are some varieties, those we can keep it for two or three days, like those client are regular they can server them and finish them. R: Because most of the restaurant they do like this, so the guaranty of food is less, then their rating goes down, they slowly the restaurant was close. R: Like we go to Dominoes and if we order some pizza, they make pizza in front of us that is the main point. M: Those make in front R: Subway or dominoes they make front of us and it looks good. It looks good it doesnt mean that it was hygienic. R: You feel that it is fresh, but it doesnt mean that while you eat it you cant understand that it is fresh. M: If the kitchen was open and you can see that how they make a food, then? R: Like that is good, but we cant say about the food from where they have bought from R: From where they have brought raw material. M: How do you think that, like you were standing in subway and you sandwich was making, and you were thinking that from where that cucumber comes from and chicken comes from? R: We are talking about Hygienic that how does them do and where it comes from we dont know about that. R: Like if we are talking about pasteurised cheese or who you can say that cheese is from good company or local brands. M: No I am not asking that, I was asking you that you think about that? R: Yes, we think R: When we think, after eating them. R: No it was not like that, after we eat. It was customer decision. R: second think is that why they think about that, when their expectation was not fulfil, if you dont serve thinks at that time, what they demand, then it comes. And then it comes that how was their billing, then they comes to have their bad thinks about that. M: So if we are talking about expectation, when you go out then what are your expectations? R: We expect like this.

M: No you have to describe a little? R: If we go restaurant or Dominoes or KFC we prefer that some different taste we should. M: Ok, different taste you should have and different varieties you should have? R: Yes M: And what else you expect? R: Mam it was like that each one has their varieties, but some are famous from their product. Like there is mainline china, they have Chinese item. R: You can eat anywhere but they have qualities, and.. They provide like all these things. M: All the restaurants have their different cuisines, but what else do you expect from? R: That was about their body language that was there facilities and services how they do that takes matters, how they deal with customers. M: They should be perfect and everything should be ok R: They have smile on their faces when they are serving food. M: And what else? R: And when the people go to their restaurant, they have to speak it like that. M: Whats that? R: He was saying that if the costumer was speaking in Punjabi, they have to speak it like that; it doesnt means that they speak in English, so the customer cant understand. M: And what else do you expect? R: They should server in proper time. R: Because they should have proper time, they should not be like that Sir 10 min more, and then we again ask they will again say that 10 min more. It should not be like that. R: Like varieties should come, like in Dominoes has come.. R: First they say that 10 to 15 min it takes time the people were waiting, maximum time it was like that the customers are waiting, and they say Sir few min more, we have to do this, that M: Ok, what they say they have to do? R: Yes. R: It was like that say it at first that it will take a time, so the costumer cant waist the time, so if they have a time they can wait or they can go eat somewhere else. M: What were you saying? R: Like in Dominoes they do some types of varieties. They do something different.. M: Ok, they have to do something different. M: Suppose you were thing that you have to go out today, how would you decided that were to go? R: Actually Mam, not a single person can go, if we will go out there must be two to three person. Some person will say we have to go there, and some will say we have to go there, someone will say we have to go Pastries or some will say Dominoes, so what was the majority will say we decided that. R: It should not be far away, so that we cant able to go; it should be near so that we can come. R: First mam we havent seen in Chandigarh, so that they treat customer equally, like in club they everything was there, so like this there was not a single restaurant was there.

M: This I cant understand R: like if we go to the restaurant we cant able to sit in Lawn, but in clubs they have. So mostly in Chandigarh we dont have these facilities. So mostly the people whats to go to clubs, where he can feel relaxed. Like in restaurant there is a hall and lots of people were sitting there, and there is a lot of noise, and most of the people were going too relaxed but they cant. M: I have understood that when you go out the place should be very peaceful R: Some privacy should be theirs. M: And what else do you what? M: You get changed with your family or friends when you go with them? R: If we go with our family, we cant be so open, or if we go with our friends we can talk about our girl friends or we can talk about our childhood days or college days. So these are the difference or if we can get an accommodation we can go to some open place or far from our house. So we can talk about in such restaurant only our business thing nothing else. M: With friends can go out R: Friends where he prefers so we have to go there. R: When go there for business deal; there is so much rush so in that you cant able to talk to them. Lots of the time your business deal was not able to complete. With me it was happen that I cant able to have my deal. R: If there is some privacy they can concentrate in their business deal. M: So you feel that when you have your business deal, they should be quit and have privacy? R: When a person comes to deal with us they dont have much time, like if that restaurant have so much rush and noise, so we cant able to deal it properly. R: Like if we are going to Dominoes, the counter was there and the people were standing in row, and there is a lot of noise. R: If we are going with our families us thing that it should be quite, so we get one day to spend with our family, so there is a lot of things that we talk to each other, or there is some serious problem so that we can share with our family. It should not be like that we go with our family in one restaurant. They dont want that because they come for relaxed, and they feel that they have relaxed. R: Their also some business stress, so they want that place, where they can get relaxed from business stress. M: You want that place where they can change your mood? R: First their location should be like that so they can change our mood, second their facility. M: Facility means? R: Facilities means there hospitality and service. R: like if we are to Dominoes or pizza hut their basement was in some other place and their setting area is some other place, if we are giving order in one place they should have some covenant that customer should sit in some other place. M: So order is not a problem? R: That should not be a problem. M: When you go out with your friends then what kind of environment do you want? R: With friends fun and the area should be crouded.

R: Basically you should see that how was your friend, if they are service person they want peace, if they are business man they want some crouded area, not like that croud which make a person harm, but that croud which make a person stress free. M: I didnt understand this? R: Actually the croud was of two types, one is Uthe on who has cross 18 and one is graduation, what they do is they made lot of noise. But those are in service and business class they want croud but not that much so they can cross their limit. Because they have their class and those are in business or service they have their class. M: Tell me when you are decided for dinner, then how much it is important that there should be veg or non-veg or you want an Alcohol? R: If we are going with our family and they are veg and you were non-veg, then you have to adjust with them. And if you were going with your friends they are maximum non-veg and if they want to have drinks, then they dont create any difference. M: Gurpreet what do you think? R: Mam I am also saying the same things that if we are going with our families, like in our family we think that our brother can drinking so we go there, like me and my father goes. If I am going with my friends mostly they eat non-veg and few they dont eat, so sometimes we go with them and sometimes we go with them those eat non-veg, we get only once a week. M: When you go with your family then what type of restaurant do you want, whether it is veg or non-veg or mix? R: We only go to non-veg restaurant, only in our family those who dont want to have non-veg that day so we go to Dominoes or pizza hut on that day. Or we find a restaurant which was total veg. M: So you dont have like international food chain? M: When you go with your family you drink Alcohol? R: No we dont take alcohol with our families. R: Because if you were with your families, those are drinking they drink. M: No they have told that if we were with our family we dont have an Alcohol? R: No it was not like that, if the person from USA .. M: I want to know about Chandigarh? R: In Chandigarh after three or four peg they were out of control, most of the person, so environment get disturbs. R: In Punjab those people who drink, family dont know that they are drinking. So we dont have that type of problem. I dont think that there is some problem. M: When some new restaurant was open in Chandigarh, how do you all come to know? R: We come to know from our friends, newspapers and advertisements and face book or from some sites, or banner. M: You see online and you come to know about that? R: Yes we come to know, we can say that Chandigarh was so much develop that we come to know about that or from friends, it was all about that how they give their advertisement. It depends on that how they deal with clients.

R: Which type of clients? R: It prefers that we want regular costumers only, and they will get happy if the costumer comes regular and they come to us only regularly. They saw that those are regular only those come to us. But few restaurants are like that we have to make a customer. R: They want to hitch a new. M: These are more of company strategy, how they want to have their company advertisement? R: What was your budget and from that the client should come. M: That was ok, but like you have told 5, 6 ways that you come to know. What do you think that which on is best to come to know? R: Friends, Newspaper and radio M: And for you? R: Those are maximum friends those go to restaurant I consult with them only. M: And Gurpreet you? R: Mam maximum time I go with my friends, most of the time we say that there is some new restaurant open so we say that lets go and try if we feel good we go and if we dont feel that it is good then we dont go. M: Amanpreet what do you think? R: From friends only. R: Sometimes some new restaurants open in Chandigarh, that they service this dish, or this outlet was open or this restaurant was open, so this is a ways that have their advertisement. M: So you say that radio you come to know, on which site you come to know. R: On Big FM or FM or which local sites we have. M: At which time, like at which time people hear radio? R: At 6 oclock .. R: At any time when the add comes, when we sit in our cars. M: At which time. R: That was in evening. M: I am asking that only? M: You can name some restaurants, where you want to visit most of the time in Chandigarh? R: Marv pool, KFC, dominoes, palace bar. M: Palace Bar is a place? R: Yes in Hot Milans. M: Hot Milans is Palace Bar. R: No it was Hot Milans palace bar, at top. M: And what else. R: or KFC. M: What else?

R: Main line China, Mac Donalds. M: And what else? R: The main was Mount View. M: Where it was? R: At sector 10. M: And where else you want to go with your family or friends? R: Shafalic is also good. M: This was a restaurant? R: Yes. M: Then why do you laugh? R: Because it is very near. M: Ok what else? R: Metro Specified. M: What about Nikolas? R: Once. M: And what about Grow Bess? R: Grow Bess was closed. M: why it was closed? R: Because it was out of city there in Manipal R: One they have so much privatised Chandigarh, first they start very nicely, then what happen they have open for everyone, open in the sense any type of client can come there, they get fight with the client and they have lot of loss like their building and their property also distribute and know we dont know that what was happen. M: So they have lots of problems? M: I have heard about the girl in caf? R: Yes mam I have gone. M: What about you all, you all have went their? R: No mam. M: Then I have heard about Karba? R: Only parties were happen here. R: Mam these are mostly for kitty parties. R: The girls are mostly there. M: And what about Federal? R: You have heard it. R: No we dont know. M: What about Mendes? R: We dont know.

M: You havent heard it? R: Yes we have heard, but we dont go there, because we have to take a client and they told us no, then we dont went there. M: Can you make groups that you think that is a common restaurant? R: Dominoes, Mac Donalds and mount few (they are discussing). M: What about spegatication? R: No, mam it is too difficult to pronouns. M: Aroma... R: It was mostly for couples, very less families goes there. M: But Aromas are combination of many places? R: It was 24 7 open there is one part. M: You tell me that you go over there? R: In Aroma. Oh, no mam we dont go. R: In Aroma there are too many people go there. M: So you main restaurants were Main line china, Mount View, Shivali, Metro and Barbeque Nation, what type of restaurants it was, why you have kept along with each other? R: Those who want to have a snacks and Chinese like chow mine and Manchurian, in these restaurant you can go with your families and clients on all these restaurants. R: If you want to have some coffees you can go CCD. M: No I want to know about these groups first? R: If you want to go with family members you can go along with them. R: We can also have a lunch over there; we can go and want to deal, and we can also go along with our friends. M: You go with your friends over these places? R: No, we can also go with our family members also. M: What is reasonable food? And what was the standard of Chandigarh that you think the food was reasonable? R: Maximum here is service class. R: So over here service class cannot effort such expensive food. R: If they were service category they can expenses till 3, and if they are business category they can expenses as much as they can. M: That I will ask, but was the city average? R: Till 3000 they can expense. M: This was for big family. M: And for standard family 1000 or 1500? R: Yes, because all the families are not same. Big family it doesnt mean husband, wife and their children, and how many people are there in your family.

M: When you go to these restaurant, then whom do you want to go with all these restaurants? Like Barbeque nations, Metro, Shafalic? Like how many times in months and in which time do you want to go? R: I go weekly. M: why you go weekly? R: Because Saturday I stay with my friends and Sunday I stay with my family. They provide veg and non-veg and Alcohol. M: Barbeque Nation provides Alcohol? But someone has told that they dont provide Alcohol? R: Yes they provide. M: Yes you were telling Anil? R: Mam in Dinner time we can go with a person who is very personal, or with family. And in lunch time you can go with your collies, these are the best places. You have a lunch or Dinner these are the best places. M: To have lunch or dinner or to have snacks? R: Yes snacks were also, like if you see they have a lot of varieties, like in Barbeque they have lot of dinner and snacks. R: Like if you see Barbeque you can see you have lots of non-veg snacks. R: If I talk about Chandigarh you get lots of snacks in Barbeque and. including others. M: What do you mean by Snacks? After snacks again you will have lunch or dinner? R: No, no it was not like that, after snacks again we order some food. R: Mostly hear you have Buffaa system and in buffaa system everything is included. Otherwise nonveg and snacks everything was included in this food. R: They also give us drinks. R: Yes the drinks were also but they doesnt include in buffaa. M: I want to know about Barbeque? R: For Barbeque I give you 101% is good, because how much I have seen in Chandigarh R: Those who come too Barbeque nation, they are from good family, the environment is good, and there is also not so much of noise. R: In Barbeque nation they have open kitchen, and they makes snacks in front of you and they bring in front of your table, that what you want to heat you can hear it. M: So that is a different? R: Yes. M: And what else do you tell me about Barbeque Nation? R: You can eat as many items as many time you wanted. M: Unlimited Buffaa? R: Yes. M: And what else? R: Buffaa system is their so the food is of good quality. And croud is also good. R: In some restaurants if we book a table in that time and if we cant able to go at that time, so they continuously calling us that whether you will come or not. But in this they dont do such thing. May be because it was new, and they say yes they will come.

M: Like Harpreet has told that on Saturday they come along with their friend? So how do you all come to Barbeque nation? R: My little sister who was 15 year old, she any she want to go there and there, so my father says that you go. So sister and I go. R: I and my friends M: If Barbeque Nation was close in Chandigarh, then what you will miss? R: We will miss Chinese food, taste and all that. M: Chinese food, in barbeque nation what type of food do you get? R: In barbeque non-veg food we get. M: Not non-veg, whether it is Indian, Chinese or Italian? R: They prefer Mainly Indian. M: But someone was telling that here we get Chinese also? R: I was telling that chow mine and all that. M: Ok, lets talk about Main line china? So how many you have gone there? R: Actually I have gone in Jalandhar, with my friend. He was telling that here is some new restaurant. First when I heard I think that was Chinese, because they have their chains. So I told that this must be Chinese, and noodles and all must be there, because I dont like it. So when I went there the food is also good and the services are also good. M: Like you were telling that you dont like noodles, so in this, what do you like most? R: It doesnt mean the food should always be good; they have some qualities that attract you. M: Which qualities you like most? R: In Main Line China, which they serve snacks that was little bit Chinese touch, so when you ask them how to eat, they ask that Indian doesnt know how to eat such things. M: Anil you were telling something about Main Line China? R: In Main Line China the chef was also Chinese and those who serve was also Chinese, and the environment was also Chinese. M: So the environment over there is like that, then how do you like that? R: I like good, like in Sub way everything we get, so like that here also we get all that things. M: So this your second group in which you have given tick on Pizza Hut, Hot mails, KFC, Dominoes and Mac Donald what kind of Buffaa it was? R: It was like we eat Pizza and all that R: It was like fast food. M: So you can take your family also? R: No it was with any one with friends or family you can stop anywhere and you can eat. R: For that there is no time important R: Mostly they have lots of branches. And the others if they have chains that was limited, so they were not in cities, and they have lots of chains. M: How many days do you go in month? R: This was two times a day also, like if we go FA then we eat or if we go then again we eat.

M: Like you have told that there is no time for all these, it should be at day time also or at night also. M: I want to know about Man does? R: I have heard, but we never went there. M: Where you heard the name? R: It was behind Pizza Hut. R: There must be get veg or non-veg. R: like if you treat with one costumer, they tell others, so like this they tell to each other and we dont go there. M: Like the client dont like? R: Yes like 5 peoples we are sitting and he tells that I dont like this, and how do they treat with us. So in other people mind it should be there that they always treat like this only. M: Why client say like this? R: May be food was not made every day, may be it was in there mind. M: I want to understand one thing, when you go to client and then you go to Mendes door, and then client say you that I dont want to go there, when you have seen out lige, then what do you think about that? R: It was ok, but I havent seen that what they have presented and we dont have dinner over there, and my friends also dont say about all these things. M: why your friends dont tell you, why dont they react? R: Actually mam those things happens that, May be they go to dinner or something that I dont know, But when they went there they have seen that lots of people were shouting, so they have told to Wetter that make them quite or shift us somewhere else, they say ok. Then they go in and after few time they have seen that nothing was happen, then they eat food and they are living, while living they ask manager that you dont ask for comments, so the manager react so badly. That we dont go there. M: Gurpreet what you have heard about this restaurant? R: Mam we havent gone there, friends are saying that new restaurant was open we have to go there, lets make a plain so we can go. M: when you have heard about this? R: I have heard from my friends at last month. M: You dont want to go there, that lets go and see there? R: Mam yes But we dont get time to go there. When I get time I call them and then we will go there. M: Amit Ji you tell? R: I havent heard about that I only go to KFC, Dominoes and all that M: Ok thank you so much