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Define Whatdoesourtargetdemographicvalue?Whataretheydrawnto?
1. 2. 3. 4. 5. 6. 7. Creativity Honesty Content Interaction Practicality Professionalism Value 7valuesofthetargetdemographic:
Creativity.Inthenewageofasocialmediadrivenworld,collegestudentsareespeciallybombarded
withinformation,ads,andothertargetedmediaonaconsistentbasis.WithiPhonesandAndroids gluedtotheirhands,radioadvertisementsandbillboardspenetratingtheirdailycommute,andthe Internetasacentralhubthat'sentirelychangedthewayweobtaininformation,Millennialsare targetedbycompanieswhoarenowdoingallthattheycantostandoutintheracefortheattention oftheirmarkets.
Honesty.Transparency.Weallknowthat,generally,peopledon'tappreciatebeingliedto,butdeceit
Content.Theagerangefortheinternswewanthappenstobemasterfulinevaluatingthequalityof
anonlinepresence.FacebookFounderandCEOMarkZuckerbergis28yearsold,placinghimonly slightlyoutofourtargetagerange.Ourtargethavebeentheguineapigsforsocialmedia,andone couldarguethatmanyhaveacquiredasixthsenseforproficientlynavigatingandevaluating (especiallyonline)mediatargetedtowardsthem.Theirclassmates,friends,andfamilymembers createdtheseiconicplatformsonwhichwenowessentiallylive.Millennialstestedtheseplatformsand haveenduredcountlesstweaksandtrendsthathaveproducedtheeverchangingindustryofsocial media.Thus,ourtargetdemographiccanmakeaninstantaneous,cleardistinctionbetweenabusiness thathasaFacebook,Linkedin,andTwitterbecausethecompanyfeelsthatitshouldbepresenton theseplatforms(itis2012already),versusacompanythatcanproficientlynavigateandleverage socialmediaforlegitimate,largerreasons(suchasimprovingbusinessresults,recruitingnew employees,andpromotingthepurposeorcauseofthecompany).Asfuturegenerationsareborninto anageinwhichsocialmediaisthelawoftheland,theirmediaevaluationskillswillonlysharpenand evolve.Socialmediaprofilesthatarefullycomplete,appropriatelyinformative,efficientlyinteractive, andregularlyupdatedstandoutandmakeitpastthetargets'mediafilters.
Interaction.Associalmediahasbecomemoreandmoreconcretelyintegratedintooursociety,ithas
incurredalargechangeinhowweinteractwithinformation(andoneanother).Nolongeris informationaonetomanysystem;overthelastdecadeorso,amanytomanymentalityhastaken over.Thelinebetweenproducersandconsumersisbeingblurred,asanyonecangoontheInternet andpostwhateverheorshepleases,andgetinstantexposureandfeedbackfrompeopleallaround theworld.Socialmediahasgivenusaconstantbackandforthwayofcommunicationwithone another,whichwemusttakefulladvantageofinordertoeffectivelygrabtheattentionof, communicatewith,andenticeprospectiveinterns.
Practicality.Sincecollegestudentsknowhowtouseandevaluateawidearrayofdifferentsocial
mediaplatforms,they'reawareofwhattheseplatformsarecapableof.Havingopenedupsucha directlineofbackandforthcommunicationwiththeworld,socialmediaisoptimalforbusiness recruiting.Juniors,seniors,andgraduatestudentsarealikelytoutilizesitessuchasFacebook,Twitter, andLinkedIntofindprospectivejobs.CollegeCareerCentersaimtosupplystudentswithhelpand viablecareerendeavors,givingtheirstudentspracticalopportunitiesinthearea.
Professionalism.Beingjuniorsincollegeupthroughgraduatestudents,ourtargetdemographichave
somekindofanideawhattheywanttodowithrespecttoacareer.Theyarereadyandwillingto makestridestowardspreparingtoentertheworkforcewithasmuchexperienceandknowledge possible.WhethertryingoutBizDev,sales,andmarketingortryingtogetajobinoneofthesefields, prospectiveinternshavevaryingdegreesofexperience.However,theyalldohaveonethingin common:theyareseekingaprofessionalopportunity.It'scleartoanyonewhoworksinthisofficethat ReminderMediaoperatesinaveryprofessionalsetting,butalsoafunone.Thisgoesalongwiththe necessityfortransparencyinordertosuccessfullyrecruitthebestofthebest,wemustcommunicate thewayRMoperatesthroughourinteractionswithprospectiveinterns.Howwilltheirtalentsbeutilized atReminderMedia?Whatwilleachstudenttakeawayfromthisexperience?Eachinteractionis
Value.Thefinalandmostimportant(tous)valueheldbyourtargetaudienceisvalueitself.At
ReminderMedia,internsarewarmlywelcomedbyallexistingemployeesandareincludedincompany activities.Fromdayone,itismadeclearthatinternsarevaluedmembersoftheReminderMediateam currentstudentsthinkdifferently,andarepresentlyenrolledinclassesinbusiness,sales,accounting, communication,IT,andmarketingthefactthatwehonefreshpersonalitiesandskillsetsarewhatset thevalueofReminderMediainternsapartfromothercompanies.Havingaccountsonmultiplesocial mediasitesforthesolepurposeofrecruitinginternsspeaksinandofitselftohowvalued ReminderMediainternsare.Asaresult,ReminderMediasticksoutininterns'(andtheirpeers',friends', andfamilies')headsasacompanythatholdsveryhighregardforhiringrockstarinterns:anessential assettothecompany.Theneedtobelongisanaturalhumantendency,sotappinginto(and capitalizingon)thatlongingforvalueinourrecruitingwillsetusapartfromothers.
So...
Howdowecommunicatethevalueofourinternstoprospectivestudentsinorderto standoutasadesirable,worthwhilecompanytoapplyforaninternshipwith?
Howdowecapturetheheartsandmindsofprospectiveinterns?
Conceptualize
Wevalueourinternsnotascopymachining,coffeerunningcollegekids,but asintegralmembersofourteamwhopossessfreshskillsetsandideasthatare essential to driving our business. We are passionate about fostering and solidifyingmutuallybeneficialrelationshipsthroughworkingwithyouonreal worldtasksandprojectsinaprofessional,driven,funworkenvironment.We aimtoprovideyouwithlegitimate,applicableopportunitiesforlearningand networking that will be of real use to you for your future. After all, at ReminderMedia, we're all about relationshipswe have one goal for our interns:wewanttohireyou!
Plan TheBigThree
Formulate Let'sbuildupsomehype.
TheInternshipCoordinatoristhebridgebetweeninterns&ReminderMedia Uponthebeginningoftherecruitingperiod,theInternshipCoordinatorwillbuildup excitementandprovideanyandallnecessaryinformationforapplyingforthe internship Ex:ApplicationsfortheFallsemesterarenowbeingaccepted!!Can'twaittohear fromyouguys!Kim(InternshipCoordinator) Ex:Clickthislink(bit.ly/23.45z2)tofilloutanapplicationfortheSpring2012 internship!Questions?Feelfreetoposthere&ask!Orshootmeanemail (kbaker@remindermedia.com)Kim,InternshipCoordinator Whentheseason'sinternsarehired,theywillreceiveanOfferLetter. Intheofferletter,alinktotheFacebookInternshippagewillbeprovided AskallacceptedinternstobothreplytotheofferletterandpostontheFacebook pageacceptingtheiroffer Thiswillincreasetheactivityonthepageandprovideexcitementandcreate onlineconnectionsbetweentheinternsthemselves
Let'sshoweveryonewe'reproudtohaveanewgroupofuniqueinterns.
WewillcreateaPhotoAlbum(MeettheSpring2012Interns!)withthefollowingasthe Descriptiononeachphoto: (AcceptedstudentswillbeaskedtoreplytotheOfferLetterwiththeir): Name(whatyouliketobecalled) Aphotoofyouthatdescribesyourpersonality School&area(s)ofstudy Hometown Activities/hobbies/interests Yourpushpin:whatpushesyou,whatdrivesyou,todowhatyoudo? Wheredoesyourpassioncomefrom?Whatinspiresyou? Wegenuinelywanttoknowwhatinspiresourinterns.Thisquestion communicatesourgenuineinterestandvaluethatsetusapartfromothers, whilegeneratingaconversationandsparkingbrandconnection/interest Keepanopenlineofcommunication(ex:...Ah,andonceagain,it'smeand16 internsintheconferenceroom.Let'sgettotraining!!Kim)(ex:Firstdayonthejob! Let'sseewhatourfallinternsaremadeof!!Kim)
Let'slettheinternsshoweveryonewhatworkingatReminderMediaislike.
BecausewhoknowswhataninternshipatRMislikemoresothancurrentinterns? Eachweek,adifferentinternwillberesponsibleforcomingupwith35updatestopost ontheRMInternFacebookpage. Postscanbe(butarenotlimitedto): Currentprojects(ex:Excitedtolearnhowtowritescripttoday!MaybeI'llbe abletoteachmyfallprofessorsalittlesomething;))
Photos(ofworkspaces,aroundtheoffice,activities,etc.) Questions(ex:Who'sreadyforJuly4thweekend?!Whatareyourplans?) What'sgoingonaroundtheoffice(ex:NowPlayingintheReminderMedia office:HeyYaOutkastIcanalreadytellit'sgonnabeaGREATday!) Excerptsfrominternjournals Pushpins.Let'sconsideraskinggroupmembersthatAREN'Tcurrentinternswhat theirpushpinsare.Whatmotivatesthem?Whatinspiresthem? InternswillsubmitcontenttoKim(orSocialMediaIntern)tobereviewed&posted Kimwillreview,post,andsignposts(ex:Gettingallreadytoheadouttothe lowerlotfortherestofthedayfortheReminderMediaMemorialDayOffice BBQ!Wiffleball,anyone?!Alex(Intern))
Howdothepiecesfit?
Honesty.We'regivingprospectiveinternsarealinsidelookatwhatreally goesonhereatReminderMediaandhowweoperate.Thereareno hiddenoperationsortricksinthesleeve.Whatyouseeiswhatyouget! Value.Havinginternscontrolsocialmedia(andnotastheirprimarytask weknowthisbecausetheypostaboutlearningsales,howtowritescript andmarket,etc.)communicatestheirvalue.Postingupdatesandpictures ofdeckedoutinternworkspaces(withacomputer,phone,etc.)further communicatesthisvaluewhilebeingtransparentinallowingprospectsto haveaninsidepeekintoacrediblebusiness. Professionalism.Byemployingcasualtoneandlanguageinpostsconcerningdifferentareasthat standouttoourtarget(lettingthemknowwhatcontemporarymusicwe'replayingintheoffice, whatuseful&applicableskillswe'reacquiringtoday,andsharingcompanyoutingsthatresult fromhardprofessionalwork),we'reconveyingtheexactprofessionalfeelandworksettingthatwill mostenticeprospectiveinterns. Interaction.Establishingdialogueiskey.Dialogueisthenew,shatteringtheonetomanymold which,untilrecently,hasdominatedthewaywecommunicate.ForambitiousPhiladelphiaarea collegejuniorsthroughgraduatestudentslookingforinternships,wewanttheReminderMedia Internpagetoencompassawealthofinformation,clarity,andinteractionwiththecompany. Therereallyaren'tmanycompaniesthatareproficientlydoingthistodate.Craftingdialogueand holdingintern/companycentricconversationtoconveythevalueandworthofourinternsis essentialtoreachingouttoourtarget.
Content.Foradrivencollegestudentlookingforaninternship,fewthingsaremoreattractivethan afun,resultsoriented,professionalworkenvironment(giventhattheinternshipiswithacredible businessesthatpaysitsinternsorgivesclasscredit).Ourengagingcontent(photos,Now playing,questionsofgeneralinterest)communicatesjustthisidea.Athorough,completepage standsoutamongandmakesitthroughourtargets'mediafilters. Practicality.Throughalreadyestablished(andbourgeoning)relationshipswithlocalcollegesand universities,wewillleveragerelationshipstoouradvantage.Manylocalschools'CareerService Centers(suchasPhilaU,UPenn,LaSalle,andTemple)haveaccountsonFacebook.We'llwork withtheseCareerCenterstohaveourFacebookpagepostedontheirCareerServicepages. Havingyourschoolrecommendaninternshipestablishesanadditionallayerofcredibilityfor ReminderMedia.AnRMinternshipthusbecomesapractical,viableoptionforprospects.In addition,FacebookoffersextremelytargetedadvertisingtohelppromoteourInternpageto studentswhowouldjumpattheopportunitytoapplyforaninternship(seepage8). Creativity.Creatingcontentofsuchdiversenature(videos,photos,commentthreads, conversations,polls,etc.)transformsourFacebookpageintoadestination.Stayforawhileand checkouteachintern(distinguishedasanindividual,uniqueworkerthrougheachbiographyon thepage),viewphotosfromlastyears'Sixersgameouting,andlendyouropiniontooneofour manycommentthreadsonareasthatinterestyou.Creativecontentisengagingtoourtarget market.Mediafilters!
Label Field 2
Consider
Weknowhowtogoaboutshowingprospectiveinternshowtheinternship atReminderMediaiswellworththeirfall,spring,orsummersemester...
Now,howdowefindprospectiveinterns?
AtReminderMedia,we'redevelopinganinternshiponwhichweprideourselves,recruitingunique studentswithsharpminds,strongskillsets,andpassionforwhattheydo.Istheremorewherethat camefrom?OurFacebookInternshippagewillbeheavilyutilizedasareferraltoolaplace whereanyonewhoislookingforaninternshipissuretocheckoutuponrecommendationof friends,family,andacquaintances.Butwhatcanwedotomakestridestowardslocatingand recruitingprospectiveinterns?
...Luckily,ascollegestudentshavespentyearsbuildinganonlinenetworkonFacebook,such networksareincrediblyvaluableinthetargetedadvertisingFacebookhasdeveloped.
<Theefficiencyoftheseadscomesinourability toaimtheadstowardsourtargetdemographic,by:
Location Education Work Age Likes&interests Friendsofconnections
Let'sconnect.
Formulate @RMinternship
TorootourTwitteraccountwherethewateris,wemustbuildanetwork Hiredinternswillbeencouragedtofollow@RMinternshipupontheiroffer Hiredinternsareencouragedtotweet@RMinternshipacceptingtheirposition Twitteraccount/tweetswillbeintegratedintoFacebookpage Optimalexposure;integrationacrossmultiplechannels @RMinternshipwillfollowtheTwittersofcollegeCareerServiceCenters: @PSUCareerCenter @DrewCareerCenter @Pitt_CDO @MooreCareers @TempleCareers @TCNJCareerCtr @RUCareers @TheCDO @BucknellCareer @DrexelSCDC *notfactoredintoavg. @PennCareerServ* TheaverageTwitterhandleabovehas715followers(excl.Penn[5,015]) @RMinternshipwillalsofollowTwitterhandlesofonlinecareertools Linkedin,Monster,TweetMyJobs,CareerBuilder,Jobvite
Let'sengageintheconversation.
Twitterisallaboutfeedbackandsparkingconversation.Inordertobesuccessfulon theminibloggingplatform,weneedtoactivelyparticipateindialoguethat concernsourgoal Kim(orSocialMediaIntern)willjointlycompriseatleast5tweets/week.Tweetscanbe, butarenotlimitedto: Replyingtotweetsofaccounts@RMinternshipisfollowing Retweetingpostsofaccounts@RMinternshipisfollowing Favoritingtweetswithin@RMinternship'snetwork ^^Interactioniskey.Thisishowwewillgrowournetwork&influence Utilizementions,hashtags,andtrendingtopicsintweetsforoptimalexposure Facebookintegration(thiscanbeeffective,butithastobeusedsparingly): Photos(andphotoalbums)ofworkspaces/office/officeevents #NowPlaying Pushpins
Let'ssparkourownconversation.
Eachtimethereareanewbatchofinterns,wewillintegratethepostsintroducing thosenewinternsonFacebookintoourtweets Ex:(drumrollplease....)Introducing...the2012ReminderMediaSummerInterns! fb.me/287l.f7 @RMinternshipwilltweetusinghashtagsandtrendingtopicsthatwillcatchthe attentionofourtargetmarketwhileparticipatingindialoguethey'reengagingin #ThatAwkwardInterview #ResumeTips #WorstJobs #BizDev #Summer2012 #BusinessRelationships EmployingahumoroussideANDaprofessionalsidetoouraccountmakesitadiverse, entertaining,yetpractical&informativeaccounttofollow Thisgivesourbrandlifeit'saboutfindingabalancebetweenpersonableand professional.Ourtargetmarketseeksthisbalanceinaworksetting
Howdothepiecesfit?
Honesty.Asitsbenefitsandpracticalusesarebroughtmoreandmoreto
lighteveryday,Twitterhasestablisheditselfasaplatformonwhichto engage.Thesiteisoptimalforgivingapersonablesidetobusinesses.It createsalevelplayingfieldthroughwhichweareabletocreateand conveybrandidentity,aswellwereceivefeedbackandreallocateas needed.Composingtweetswithhumanpersonality&linkingFacebook contentthatgivesaninsidelookintoourofficeestablishesastraight forwardnesswithourtargetdemographic.
Apply
Value.Amicroblogginggiant,Twitterhasgivenustheabilitytoannounceshortmessagesto
networksofmillionsofpeople.Incomposing140charactertweetsbroadcasttomany,weposition ourtweetsasreminderstoourtargetdemographicthatReminderMediaisabusinesseswhose relationshipwithinternsisvaluableandworthpursuing.Likeourothersocialaccounts,havinga Twitterhandlesolelyforinternrecruitmentspeaksvolumestowhatkindofaworkenvironment
ReminderMediaprovidesandtheimmensevalueweplaceoninterns.
Professionalism.Inmaintaininganaccountthatbroadcastslistingsofprofessionalopportunities
andatransparentcorporatesetting,ReminderMediaemergesasacompanythattakeshiring internsseriouslyandisgenuinelyinterestedandmotivatedtostandoutinachangingworldof media.Ourtargetdemographicwantstofitintoaprofessionalsettingandreapthebenefitsof professionalismandprofessionalwork.Ingivingthemaninsidelookintohowbeneficial (learning/networkingwise)andfunitistoworkhere,wehitkeynecessitiesofourtarget.Tone& languageareessential.
Interaction/Content.Twitterwasmadeforinteraction.Twitter'spurposeisinteraction.Therefore,
Practicality.Developinganetworkofprospectiveinterns,existinginterns,formerinterns,
Creativity.Twitterhasprovidedimmenseopportunityforuserstobrandtheirpages.Our
@RMinternshipTwitterpagecanbebrandedinaccordancewithallotherReminderMedia branding.Customizationoptionsinclude: Profilephoto(avatar) Aboutsection Twittername Background Twitterhandle(@RMinternship) Postedphotos
Formulate Let'sconnect.
Liketheothersocialmediaplatforms,wemustbuildanetworkonLinkedIninorderto optimallyleverageallithastooffer
Let'smaintain.Andintegrate.
Remainingan(inter)activeaccountonsocialplatformsisakeytosuccess Postingrelevantindustryarticles(statusupdates) Replyingandremainingactiveininternandstudentforums Constantlyacquiringnewconnections(interns,prospects,employees,etc) Jobsyoumaybeinterestedinsidebar OurLinkedInsocializationwon'tincludeinternsupdatingourpage.Thisismoresoa platformforrecruiters(Kim),aSocialMediaIntern,andthecompanytomaintainits stature(inconnections,communityinfluence,&realinteractions)inanonlineform
Measure&Project
Socialmediaisrelevantlynew,butusingsocialmediatorecruitisevennewer. Aneverchangingrealm,socialmedia'sscope,operation,andlogisticshaven't remaineduntouchednewindustryinnovationscometolightdaily. Measuring&projectingsocialmedia'sconcreteeffectsthereforeisn'tsetinstone. However,weareawareofseveralbenchmarksthatwecanachieveasacompany byleveragingoursocialmediapresence.Additionally,recruitingusingTwitterand FacebookisnotnearlyascommonassourcingtalentonLinkedIn(accountingfor80% ofallsocialnetworkrecruiting).SinceFacebookandTwitteraren'twidelyutilizedto findinterns,youcouldsaywe'reexploringasecretpathbeforethebigconcrete truckscomeinandpaveit. Basedonourindustry(talentrecruitment),anticipatedconetworkers(Career Centers,recruitingagencies,jobsearchengines,etc.),socialplatform,andend target(collegestudents)wecandrawsomeloosepredictions:
Week:
16
20
24
32
48
Facebook Twitter
[016] [1624] [2536] [4056] [5764] [6570] [7084] [85100] [020) [2030] [3035] [3545] [4550] [5060] [6065] [7080]
FacebooklikesandTwitterfollowers (lowhigh)
Evaluate Iseachsocialprofilecomplete? HaveweprovidedlinkstoothersocialmediaANDRM.com? Doeseachplatformcontainvaryingcontent?(It'sbeneficialtointegrate postsacrossourchannels,butthiscanbeoverdone) Areallcommentsrespondedtowithin24hours? Areweactiveoneachplatform?(atleastONEpostperbusinessday) Exception:LinkedIn(minimumof3postsperweek) Optimalposttime:11am6pmMF Areourpostsrelevant? Arewecommunicatingthefactthatweareintunewithourindustry? Isourbrandcommunicatedthroughourinteractions,design,andupdates? ArewemakingiteasyaspossibletoapplyforajobwithReminderMedia? WouldYOUwanttoworkforReminderMediabasedonwhatyousee?
Longterm
Asstatedonourwebsite,ourgoalistohireinterns.Throughoursocialmedia recruiting,weaimtoturnprospectsintointerns,toturninternsintoemployees,and, mostimportantly,weaimtoturnemployeesintobrandambassadors. FacebookTimelineswereformerlycalledBrandPagesforareason.Social networkingholdsanextremelyunderplayedimpactonnaturalsearchand longtermbranding Naturalsearch:Bycrosspromotingourdifferentsocialmediaaccountsandlinking backtoReminderMedia.com,weoptimizeoursearchenginepresence. GooglepushesaccountsonsocialmediasuchasFacebook,Twitter,LinkedInto thetopofsearchresults Oncewehaveactive,populatedaccounts(projected:bythetransitional periodbetween1stand2ndsemester),performingaGooglesearchfor ReminderMediawillreturnoursocialaccountslistedjustunderthetopresult (ReminderMedia.com) AnyprospectGooglingRMisboundtodiscovertheseaccounts
CONTENT
CREDIBILITY
ACTIVITY
7
HYPE