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Recommended Anti-virus exclusions for Altiris Agent 7.1

Article ID: TECH174641 | Created: 2011-11-17 | Updated: 2012-04-13

Technical Solution for Management Platform (Formerly known as Notification Server) 7.0 7.1 7.1.1

Problem

What exclusions are needed for Altiris Agent to function correctly with an anti-virus software installed on the same machine?

Environment

- Symantec Manager Platform 7.1

Solution

The following folders can be excluded from the anti-virus active protection:

On a XP and Windows 2003 Server 64 Bits and 32 Bits versions:

<InstallDrive>:\Program Files\Altiris\Altiris Agent and sub folders <InstallDrive>:\Program Files\Altiris\Inventory <InstallDrive>:\Program Files\Altiris\Altiris Agent\Logs

On Windows 7 and Windows 2008 Server 32 Bits and 64 Bits versions:

<InstallDrive>:\Program Files\Altiris Agent and sub folders <InstallDrive>:\Program Files\Altiris\Inventory <InstallDrive>:\Users\Public\Documents\Altiris Agent\Logs

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Note: For All OS versions the users profile temp folder as well as the system temp folder can be also excluded.

---------------------------------------------------------------------------Disclaimer: Symantec Management Platform and ITMS testing is being performed without third party software installed. The recommendations in this article are provided based on our experience and can be updated along with the product evolution.

Related Articles

TECH160656 What exclusions should be considered for SMP 7.1 to function correctly with an anti-virus solution installed?

Article URL http://www.symantec.com/docs/TECH174641

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1995 - 2008 Symantec Corporation

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What exclusions should be considered for SMP 7.1 to function correctly with an anti-virus solution installed?
Article ID: TECH160656 | Created: 2011-05-23 | Updated: 2011-11-07

Technical Solution for Management Platform (Formerly known as Notification Server) 7.0 7.1, Management Platform (Formerly known as Notification Server)

Problem

What exclusions are necessary for Symantec Management Platform (SMP) 7.1 to function correctly with an anti-virus solution installed?

Environment

Symantec Management Platform 7.1

Solution

The following folders in c:\ProgramData\Symantec\SMP\EventQueue should be excluded from active protection in the AV client: EvtInbox EvtQFast EvtQLarge EvtQPriority EvtQSlow EvtQueue Temp Note: The files in the EvtInbox folder are zero-footprint inventory files from client machines Note: The files in the EvtQ* folders are generally inventory and notification data from client machines Note: The files in the Temp folder are temporary files that the system is using As well, in certain situations you should consider for exclusion the Windows %temp% folder, typically found at C:\Windows\Temp, but its location can change for some of the Windows operating systems. In this folder, exclude .tmp files Note: These .tmp files can be .nse files that IIS may temporarily store (either created, comprassed or uncompressed) at this

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location before placing them in the NScap queues. If SQL is on the same computer as the Notification Server, there is wisdom in excluding the database files (files with extensions of .ldf, .mdf, and .bak). ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Disclaimer: Symantec Management Platform and ITMS testing is being performed without third party software installed. The recommendations in the KB are provided as is based on our experience and updated if further issues surface.

Related Articles

HOWTO6697 Recommended Anti-virus exclusions for NS servers HOWTO8334 Recommended antivirus exlusions on Notification Servers

Article URL http://www.symantec.com/docs/TECH160656

Terms of use for this information are found in Legal Notices

1995 - 2008 Symantec Corporation

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