TRAINING CLASS CATALOG

TRAINING SOLUTIONS
CUSTOMIZED FOR BUSINESS RESULTS.
 Thrive Training & Development
Class Descriptions

I. Communication Skills
Business Writing.............................................................................................5
Conflict Management Styles and Skills...................................................5
Email Effectiveness........................................................................................6
Enhancing Communication Skills with the Myers Briggs
Type Indicator...........................................................................................6
Giving Great Feedback................................................................................7
Powerful Presentations................................................................................7
Public Speaking..............................................................................................8

II. Leadership & Management Development

Coaching For Success.................................................................................10
Engaging the Power of Others................................................................10
The Leader’s Role in Managing Generational Differences...........11
Leading From Your Strengths..................................................................11
Leading Teams..............................................................................................12
Managing Low Performers.......................................................................12
Optimizing Effectiveness in Today’s Multigenerational
Workplace for Leaders..........................................................................13
Project Management....................................................................................13
Situational Leadership: An Introduction.............................................14
Situational Leadership: What are my Leadership
Style Strengths?.......................................................................................14
 Thrive Training & Development
Class Descriptions (Continued)

III. Employee Development

Accountability in the Workplace............................................................16
Emotional Intelligence...............................................................................16
Living with Change.....................................................................................17
Managing Change with the Myers Briggs Type Indicator............17
Maximum Meeting Management...........................................................18
Optimizing Effectiveness in Today’s Multigenerational
Workplace................................................................................................18
Stress Management.....................................................................................19
Team Development with the Myers Briggs Type Indicator........19
Team Skills.....................................................................................................20
Understanding Generational Differences in the Workplace........20

IV. Workplace Environment

Cultural Competence..................................................................................22
Diversity & Inclusion in the Workplace..............................................22
Diversity & Inclusion in the Workplace and
Customer/Patron Base.........................................................................23
Workplace Harassment..............................................................................23
Workplace Harassment Training Program for Managers...............24

V. Business Improvement
Creativity at its Finest.................................................................................26
Customer-Centered Series........................................................................26
I. Communication Skills
n Business Writing
2 hours
Do you feel like you don’t know what to write or how to compose
your memos, reports or emails? Do you question the grammar or
tone? In this interactive training you will utilize various learning
stations to become familiar with business writing applications, tips
and techniques.

Specifically this session will address:

1. Common grammar “goofs”
2. “Chunking” reports, memos or emails to enhance readability
3. The best and worst practices in email
4. Appropriate business writing tone

n Conflict Management Styles and Skills

2 hours
Conflict can be misinterpreted as a negative word. However,
if conflict is addressed correctly it can be a positive thing and
improve your working relationships. In either case, conflict can be
stressful. Learn how to better understand your preferred conflict
style and strategies that minimize stress while getting the results
you desire!

Specifically this session will address:

1. The definition of conflict
2. Assessment of individual conflict management styles using
the Thomas-Kilmann Conflict Instrument
3. Conflict management strategies and application

5
n Email Effectiveness
2 hours
Have you ever heard of Netiquette? Netiquette is the best and
worst email practices. In a world where email is used as much or
more than face-to-face communication it’s essential to learn how to
improve your email etiquette.

Specifically this session will address:

1. The power and pitfalls of email communication
2. The purpose of your email messages
3. Techniques to make your messages clear, concise
and correct

n Enhancing Communication Skills with the

Myers Briggs Type Indicator
2 or 4 hours
Communication is the key to every interpersonal interaction whether
with colleagues, customers, team members or friends. Learn what
the Myers Briggs Type Indicator assessment can tell you about your
preferred communication style. In addition, develop an increased
understanding of those with different communication styles in order
to optimize your interactions.

Specifically this session will address:

1. Identification of your Myers Briggs Type preference
2. How your type preference influences your communication
with others

6
n Giving Great Feedback
2 hours
Everyone is responsible for giving and receiving feedback
regardless of their level in the organization. However, we often
bite our lip and ignore great opportunities to help a co-worker, a
manager or a friend by offering feedback. Learn easy and effective
methods to give and receive feedback!
Specifically this session will address:
1. How you prefer to give and receive feedback
2. The STAR model of effective feedback
3. The importance of listening skills
4. Skill practice in giving and receiving feedback

n Powerful Presentations
1 or 2 days
Do your presentations catch the audience’s eye and ear? Would
you like to know how to enhance a current presentation to hold the
attention of your audience from beginning to end?
Specifically this session will address:
1. Presentation tips and techniques to grab your audience
2. Application of the tips to an existing presentation
3. Classroom practice and feedback
All participants will be videotaped and will receive a copy of their
presentation along with the recorded feedback.

7
n Public Speaking
2 hours
Did you know that some people fear public speaking more than
death? Do you get nervous just thinking about presenting in front
of a group? Do you wonder if you truly proved your point or sold
your idea? Will your audience walk away with a desire to learn more
about the subject? “Public Speaking” builds both your competence
and confidence in presenting information that is memorable and
meaningful!

Specifically this session will address:

1. Assessment of the audience needs
2. Speeches designed to meet the needs of your audience and
your presentation objectives
3. Powerful openings, closings, effective details and
appropriate visuals
4. Use of body language, gestures and voice to support your
content

8
II. Leadership & Management
Development
n Coaching For Success
4 hours
Do you know the difference between coaching and mentoring? Are
you coaching? Are you giving advice or are you mentoring? Learn
about the differences and develop your coaching skills in order to
coach others for success!

Specifically this session will address:

1. The context for coaching
2. What is the coaching process
3. Classroom application of the coaching process
4. Action planning for future coaching opportunities

n Engaging the Power of Others

2 hours
Our minds define and confine possibility. We have the
opportunity to transform ourselves into a new way of being - the
new leader’s job as a job of possibility. It does not present the
leader as all-powerful, but as one who seeks to lead in order to
make others powerful. Explore the “Art of Possibility” as defined by
Ben and Roz Zander. This session will provide you with an
opportunity to change your perception of yourself as a leader and
those you lead.

Specifically this session will address:

1. The components of Leadership: An Art of Possibility
2. Action planning based on opportunities to change how
you lead

10
n The Leader’s Role in Managing
Generational Differences
4 hours
Have you considered how Generational Differences affect your
culture, communication and productivity? Learn about the
differences within the organization and explore leader opportunities
to maximize generational differences and similarities and identify
strategies for improvement.

Specifically this session will address:

1. Key factors that shape the 4 generations
2. Key motivators, values, behaviors, financial and educational
perspectives between generations
3. Challenges and solutions in leading multiple generations
4. Understanding one’s own strengths in leading one
generation vs. another and applying strategies to improve
in those areas
5. Three potential areas for improvement to help retain
Generation Y employees

n Leading From Your Strengths

4 hours
We are called on as leaders to optimize our strengths and the
strengths of others. But what resources and tools do we have to
determine and evaluate them? Based on the Strengths Finder
Inventory and the book “Now Discover Your Strengths” by Marcus
Buckingham we will explore how to maximize strengths in day-to
day workplace applications.

11
n Leading Teams
2 hours
Do you struggle with finding the energy to improve your team, their
communication and team productivity? Do you feel as though you
cannot wrap your arms around your team dynamics? The ability
of teams to perform at high levels and adapt quickly to escalating
demands largely determines an organization’s success.

“Leading Teams” is created for the challenges teams face when new
team members are hired, when a project scope changes or when
a person on the team leaves or disengages. Understanding team
dynamics and being agile enough to respond to them is the key to
leading highly functioning teams!

Specifically this session will address:

1. The stages of team development
2. The skills needed to effectively lead teams through these
stages
3. Personal action planning for team engagement

n Managing Low Performers

2 hours
What causes a good employee to become a low performer? Many
would argue it is because of their manager and many believe it is
because the associate is not working in their strength zone. This
workshop will better prepare you to coach, lead and manage your
low performers.

Specifically this session will address:

1. The right attitude when working with low performers
2. Tools to understand your associate’s strengths
3. How to develop and deliver a Performance
Improvement Plan 12
n Optimizing Effectiveness in Today’s
Multigenerational Workplace for Leaders
2 hours
Have you considered how Generational Differences affect the
culture, communication and productivity in your workplace? Learn
about the differences presented by the presence of Boomers, Gen-
X, Gen-Y and Millenials working side-by-side and what you as a
leader can do to capitalize on the opportunities those differences
present.

Specifically this session will address:

1. Key factors that shape the 4 generations
2. Key motivators, values, behaviors, financial and educational
perspectives between generations
3. Challenges and solutions in working with multiple
generations

n Project Management
4 hours
What is Project Management? According to Project Management
Memory Jogger, “Project Management supplies project teams
with a process that helps them coordinate their efforts so they may
create the right product (or service, process, or plan) at the right
time, for the right customer, within the resource limits established
by the organization.” Learn what you have been missing in order to
improve quality, decrease time delays and coordinate a successful
project!

Specifically this session will address:

1. The concepts of project management
2. Application of project management tools

13
n Situational Leadership: An Introduction
2 hours
As a leader do you feel like you have to handle anything and
everything? Do you feel like you have to adapt to the needs of
your employees? “Situational Leadership” can help. “A Situational
Leader is one who can adopt different leadership styles depending
on the situation.”

Specifically this session will address:

1. The four styles of leadership behavior and four components
of follower readiness
2. How to adapt leadership styles to meet the needs of difficult
co-workers and associates
3. Action planning to implement learning

n Situational Leadership: What are my Leadership

Style Strengths?
2 hours
As part II of Situational Leadership, discover your Leadership Style
Strengths. Do you have a leadership preference toward directing
others? Is your preference support and encouragement? Or
maybe it is both? Learn how awareness of your Leadership Style
preferences impacts how you lead your associates.

Specifically this session will address:

1. The four styles of leadership behavior and four components
of follower readiness
2. Identification of your leadership style preference and how it
impacts
3. Action planning to implement learning

14
III. Employee Development
n Accountability in the Workplace
2 hours
Imagine an organization where no one said, “It’s not MY job!” What
if we could all let go of the “blame game” and view empowerment,
responsibility, and accountability as methods for achieving
increased personal and team effectiveness? “Accountability in the
Workplace” demonstrates the combined strength of responsibility,
empowerment, and accountability in achieving successful project
results and increased professional growth.

Specifically this session will address:

1. Accountability and the role it plays in achieving project or
task success
2. How to hold ourselves – and others – accountable for our
results, no matter how things turn out

n Emotional Intelligence
4 hours
“Emotional Intelligence can be defined in many ways, but on the
most basic level it is the ability to accurately identify and understand
one’s own emotional reactions and those of others. It also involves
the ability to regulate one’s emotions, to use them to make
good decisions and to act effectively.” (Mayer, Salovey & Caruso,
1998) This course examines the dimensions and characteristics of
Emotional Intelligence; its business and personal importance, and
its application to work life.

Specifically this session will address:

1. The characteristics of emotional intelligence
2. Individual emotional intelligence quotient
3. The 4 dimensions of emotional intelligence

16
n Living with Change
2 hours
It’s been said that the only thing that is constant is change. And
changes are happening at a more dramatic rate than ever before.
Change is unavoidable. Gaining an understanding of change and
transition along with developing the skills to use in the face of
change is empowering!

Specifically this session will address:

1. Human reactions to change as described by
The Bridges Model
2. The characteristics of the Four Phases of Transition
3. The constructive behaviors associated with each of the
Four Phases of Transition
4. Identification of personal transition coping styles
5. Advantages and disadvantages of each transition coping style

n Managing Change with the Myers Briggs

Type Indicator
2 hours
Change is the only thing that is constant in an organization, and
in life. So, why is it so hard to adapt to change? The MBTI (Myers
Briggs Type Indicator) is a tool that can help you understand your
preferences in how you respond to change.
Specifically this session will address:
1. Identification of your Myers Briggs Type preference
2. The three phases of change
3. The impact of your Myers Briggs Type on how you
manage change

17
n Maximum Meeting Management
2 hours
Do you feel like you are drowning in meetings? We have all
been to meetings that achieve nothing more than new levels of
boredom and frustration. On top of that, meetings are an expensive
combination of the costs of labor and opportunity costs of missed
work. This training session, based on Patrick Lencioni’s best selling
book, “Death by Meeting,” ensures all of your meetings are not
only effective but cost efficient and productive.

Specifically this session will address:

1. Different types of meetings and when they are necessary
2. The critical success factors of a meeting
3. Clarity of and satisfaction with meeting results as well as
commitment to follow-up

n Optimizing Effectiveness in Today’s

Multigenerational Workplace
4 hours
Do Generational Differences cause friction and conflict? Do you
ever ask yourself why your co-worker spends so much time at work?
Or why does your co-worker lack work ethic? This class will answer
those questions and more! Learn how generational differences
affect communication, values and behaviors and how you can apply
strategies to improve in these areas.

Specifically this session will address:

1. The key factors that shape the 4 generations
2. The key motivators, values, behaviors, financial and
educational perspectives between generations
3. Challenges and opportunities for working with multiple
generations
4. Understanding one’s own strengths in working with one
generation vs. another and applying strategies to improve
in those areas 18
n Stress Management
2 hours
Did you know experts estimate that 80% of doctor’s visits are in
some way stress-related? The cost to businesses, to your business,
is staggering. It’s estimated that US businesses lose $60 billion a
year due to stress related illness. Learn how you can better manage
stress and decrease missed opportunities!

Specifically this session will address:

1. Identification of stressors in one’s life
2. Recognizing physical, emotional and mental effects
3. Skills and techniques for coping with and resolving stress

n Team Development with the Myers Briggs

Type Indicator
4 hours
Teams are the life blood of business today. Team dynamics can
impact employee satisfaction, productivity and the bottom line.
Learn about the characteristics of your team members through
the Myers Briggs Type Indicator (MBTI) assessment. The MBTI will
enhance your understanding of how you behave and enhance team
interactions and processes for increased productivity.

Specifically this session will address:

1. Identification of your Myers Briggs Type preference
2. Identification of the team MBTI profile
3. Benefits and risks associated with the team profile and
effective team interaction

19
n Team Skills
2 hours
The ability of teams to perform at high levels and adapt quickly to
escalating demands largely determines an organization’s success
and without you, the company is not successful. We will discuss
the characteristics of an effective team and experience a fun and
interesting simulation/activity in which you demonstrate “what it
takes” to be effective.

Specifically this session will address:

1. Effective team skills
2. Application of effective team skills in a simulated activity
3. Personal action planning

n Understanding Generational Differences

in the Workplace
2 hours
Do Generational Differences cause friction and conflict? Do you ever
ask yourself why your co-worker spends so much or so little time at
work? Or why your co-worker lacks work ethic? This class will answer
those questions and more! Learn how generational differences
affect communication, values and behaviors and how we work
together.

Specifically this session will address:

1. The key factors that shape the 4 generations
2. The key motivators, values, behaviors, financial and
educational perspectives between generations
3. Challenges and opportunities for working with multiple
Generations

20
IV. Workplace Environment
n Cultural Competence
4 hours
Most of us understand the importance of valuing diversity in the
workplace. Cultural Competence is the next step. It’s about
understanding how our myriad life experiences and affiliations
shape our behaviors and attitudes and how those behaviors and
attitudes impact one-on-one and team interactions. This is an
energizing; fast-paced, reality-based experiential workshop that
can build understanding of myself and others; enhance working
relationships and provide tools for style flexing and cultural
coaching and mentoring.

Specifically, this session will address:

1. How our life experiences shape behaviors
2. The impact of different behaviors on cultural blending and
culture clashes
3. Action planning based on opportunities for style flexing

n Diversity & Inclusion in the Workplace

2 hours
In this Diversity & Inclusion session, we will discuss the value of
diversity, the definition and what this means to your organization, to
your business, and how you attract and retain a diverse employee
base.

Specifically this session will address:

1. The breadth of diversity and inclusion
2. Why diversity and inclusion are important to the organization
3. Strategies for attracting and retaining a diverse group of
employees

22
n Diversity & Inclusion in the Workplace
and Customer/Patron Base
4 hours
Why is diversity & inclusion important? How does it impact your
organization? We will discuss the value of diversity, the definition
and what this means to your organization and business, how you
attract and retain a diverse employee base, and strategies for
attracting a diverse customer base.

Specifically this session will address:

1. The breadth of diversity and inclusion
2. Why diversity and inclusion are important to the organization
3. Strategies for attracting and retaining a diverse group of
employees
4. Strategies for attracting a diverse patron base

n Workplace Harassment
4 hours
In this Workplace Harassment session, we discuss why workplace
harassment training is critical, how it can impact an organization,
the definitions of harassment and sexual harassment and how to
handle it.

Specifically this session will address:

1. What constitutes harassing behavior
2. The impact of harassing behavior on individuals and the
business
3. Identification of harassment and what to do if they believe
they or others are being harassed
4. Policies and procedures for preventing harassment and
dealing with it should it occur

23
n Workplace Harassment Training Program
for Managers
8 hours
For leaders and managers, harassment is a scary word and one
that is not taken lightly. In this Workplace Harassment session, we
discuss why workplace harassment training is critical for managers,
how it can impact an organization, the definitions of harassment and
sexual harassment and skill practice on how to handle it.

Specifically this session will address:

1. What constitutes harassing behavior
2. The impact of harassing behavior on individuals and the
business
3. Your role in employee harassment awareness and
notification
4. Policies and procedures for preventing harassment and
dealing with it should it occur

24
V. Business Improvement
n Creativity at its Finest
1 day
This session begins with a trip to the Taft Museum of Art, one of
Cincinnati’s greatest landmarks. As noted in the best selling book,
“Work Like DaVinci,” building your creative advantage in business is
mission critical for all those you lead and serve.

Specifically this session will address:

1. Creative interpretation, discovery and brainstorming
2. Application of creativity and innovation to your
business needs
3. Personal action planning

n Customer-Centered Series
8 hours
This Customer-Centered series is not your traditional customer
service series because it focuses on reaching out to the community
– to those who represent your customers. In the Customer-Centered
series you focus on how to engage your entire workforce to meet
the customer’s needs regardless of their role and job description.
EVERYONE is responsible for optimizing the customer experience.

Specifically this session will address:

1. What is the optimal customer experience?
2. What do customers expect?
3. What does “Customer-Centric” look like in my role?
4. The breadth of diversity and inclusion
5. Why diversity and inclusion are important to the optimal
customer experience
6. Strategies for attracting a diverse customer base
7. Action planning around each person’s commitment to the
optimal customer experience
26
www.thrive-training.com | ph 513.376.8403
926 Ellison Avenue | Cincinnati, Ohio 45226