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DOLPHINDOLPHINDOLPHINDOLPHIN CCCCLLLLAAAAIMIMIMIMSSSS SSSSEEEERRRRVVVVIIIICCCCEEEESSSS

DOLPHINDOLPHINDOLPHINDOLPHIN CCCCLLLLAAAAIMIMIMIMSSSS SSSSEEEERRRRVVVVIIIICCCCEEEESSSS (SINGAPORE)(SINGAPORE)(SINGAPORE)(SINGAPORE) PTEPTEPTEPTE LTDLTDLTDLTD

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Biz Reg No. 200306780K

Telephone:Telephone:Telephone:Telephone:

+65+65+65+65 6222622262226222 1849184918491849

www.dolphinwww.dolphin-www.dolphinwww.dolphin--maritime.com-maritime.commaritime.commaritime.com

Facsimile:Facsimile:Facsimile:Facsimile:

+65+65+65+65 6221622162216221 1849184918491849

EE-EE--mail:-mail:mail:mail: claims@dolphinclaims@dolphinclaims@dolphinclaims@dolphin---- claimclaimclaimclaims.com.sgs.com.sgs.com.sgs.com.sg

GUIDELINES FOR CLAIMANTS

Although there may be an insurance policy to cover any loss or damage to your shipment, you must still act as if you are not insured and take all necessary steps to protect the insurer’s interests, as below.

Please review your insurance policy document closely, in particular, the section headed “Documentation of claims” and /or “Procedure to Follow in the Event of Loss or Damage” section. Assureds and/or Consignees are obliged to comply with any printed instructions contained in the Insurance Policy or Certificate.

Note : Failure to comply could possibly prejudice your claim against the insurers.

In order to bring a claim under the policy, you must :

Prove the loss or damage

Prove such loss occurred during the course of the policy coverage

Provide evidence which shows the cause of the loss is payable under the policy

A. You and/or your agents should :

Retain all packaging materials for inspection purposes

Take photographs (with the date the photographs are taken imprinted on them)

Take all necessary actions to minimize the loss

B. Ensure that all rights against carriers, forwarders and other third parties are safeguarded – e.g. do not issue a clean receipt when it is clear that there is some damage to the cargo.

C. Inform the carriers and/or relevant third parties immediately either by email or by fax that:

The consignment arrived short or in a damaged condition (a sample notice is attached),

You are holding them liable for the loss

Inviting these other parties to attend a joint survey with your surveyor.

(Please note that for shipments that came in by air, this notice must be filed within 14 days of the arrival of the flight. For all other shipments, notice must be filed within 7 days of the arrival of the vessel/inland conveyance.)

D. Ensure that you provide us with the following documents:

Original Insurance Policy

Original Bill of Lading

Commercial Invoice

London Head Office:

DDDDOOOOLLLLPPPPHHHHIIIINNNN MMMMAAAARRRRIIIITTTTIIIIMMMMEEEE &&&& AAAAVVVVIIIIAAAATTTTIIIIOOOONNNN SSSSEEEERRRRVVVVIIIICCCCEEEESSSS LLLLIIIIMMMMIIIITTTTEEEEDDDD

Dolphin House, 12 Beaumont Gate, Radlett WD7 7AR, United Kingdom

Telephone: +44 (0)20 8954 8800

Facsimile: +44 (0)20 8954 8844

• Packing List • Copy of your written Notice of Loss to the carriers and/or

Packing List

Copy of your written Notice of Loss to the carriers and/or other relevant third parties (please refer to the sample attached)

Delivery Receipts

Outturn Reports

Tally Sheets

is

Interchange

Equipment

Receipt/container

delivery

receipt

(if

cargo

containerized)

Colour photographs of the damages taken by you (please ensure that the correct date is stamped on the photographs)

Detailed breakdown of claim amount

Any additional documents proving the loss

E. Time Bar

Please note that there is a time bar for commencing proceedings against the

Carriers:-

a) Under the terms of the bill of lading, the time bar can be 9 months or 12 months from the date of discharge of the goods from the vessel, depending on whether the bill of lading is issued by a freight forwarder or an ocean carrier.

In the event of any delays, howsoever caused, in the settlement of your claim, it is your responsibility to obtain an extension of the time bar date from the carriers in writing. If such extension is not forthcoming, prior to the time bar date, it is your responsibility to commence legal proceedings to protect time.

b) Under the terms of the airway bill, the time bar is 2 years from the date of discharge of the goods from the plane. In the event of any delays, howsoevercaused, in the settlement of your claim, it is your responsibility to commence legal proceedings to protect time.