1) When an industrial organization installs specialized equipment to monitor potentially hazardous emissions due to environmentalist pressure, they are

in essence experiencing change that is ________. a) Unplanned b) Temporary c) Planned d) Guided by upper management 2) Decentralization of power, team structure, and flattening of the hierarchy are examples of which type of organizational change? a) People change b) Strategic change c) Structural change d) Technological change 3) ________________ change is identified with retrenchment, stability, and growth posture. a) Technological b) Organizational c) Structural d) Strategic 4) Which of the following is considered to be a source of resistance to organizational change at the individual-level? a) Firm inertia b) Selective perception c) Threats to power structures d) Job restructuring 5) When an organization fails to change a processing method that has been proven to be less effective than newer methods now available, it can be stated that the organization is dealing with __________. a) Company inertia b) Habit c) Fear of the unknown d) Fear of economic threats 6) George White is demonstrating resistance to the new operating methods incorporated at the organization he works for. Which of the following is an action that Mr. White would be likely to engage in? a) Promotion of the new methods to coworkers b) Acquisition of skills pertinent to the new methods c) Attempting to delay the change d) Discussion of the new methods and the job requirements with supervisors 7) When Thomas Alexander realized he would face a possible demotion when the Phoenix Organization began its change process, he became resistant to the idea of change. It can be stated his resistance was most probably attributable to fear of _________. a) Uncertainty b) inadequate work skills c) insecurity

d) loss of power

8) Which of the following statements is false about organizational change? a) Pressures for organizational change will drop in the future b) Organizational change involves movement from the organization's present state to a target future state c) Managers need to know how to manage change and how to deliberately change an organization d) People and organizations often resist organizational change

9. Which of the following statements is false about resistance to change? a) Coercive approaches quickly reduce resistance b) Employees can resist change because they have a low tolerance for change c) Managers can use resistance to change as a reason to get more information d) Employees can resist change because they distrust the change agent

10.

Which of the following is not a primary force for change in organizations? a. b. c. d. e. technology economic shocks decreasing skill sets social trends the nature of the workforce

11.

Phrases such as more cultural diversity, many new entrants with inadequate skills, and increase in aging workers are all examples of what force for change? a.technology b.world politics c.nature of the work force d.social trends e.competition

12.

Change activities that are _____ and goal oriented are termed planned change. a. intentional b. discretionary c. random

d. reflexive e. restorative

13.

What is a goal of planned change? a. to change the forces of change b. to alter the agents of change c. to change employees responsibilities

d. to improve the ability to adapt to the environment e. to alter the employees environment 14. Resistance to change can be positive because _____. a. b. c. d. e. 15. it provides a degree of stability to behavior and productivity without some resistance, OB would take on characteristics of chaotic randomness resistance can be a source of functional conflict all of the above none of the above

It is easiest for management to deal with resistance when it is _____. a. covert b. deferred c. passive

d. implicit e. overt 16. Which of the following is not a source of individual resistance to change? a. habit b. security c. fear of the unknown

d. inertia e. economic factors 17. All of the following are sources of organizational resistance to change except _____. a. structural inertia b. security c. limited focus of change

d. threat to established power relationships e. group inertia

18.

Which tactic for overcoming resistance to change basically assumes that the source of resistance lies in misinformation? a. b. c. d. e. training and development facilitation and support education and communication teaching and advancement cooptation and manipulation

19.

Managers who have spent their entire careers with an organization and are high in the hierarchy are _____. a. good change agents b. generally the impetus for change c. often impediments to change d. usually focused on radical change e. none of the above