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MozyPro for Windows User Guide

Published: 2012-12-05

Contents
Preface: Preface...........................................................................................ix Chapter 1: MozyPro Overview....................................................................11 Chapter 2: Installing MozyPro.....................................................................13
Downloading MozyPro................................................................................................................................13 Installing the MozyPro Client.......................................................................................................................13 Using the Setup Wizard...............................................................................................................................14 MozyPro Account Activation........................................................................................................................14 Scanning for Files........................................................................................................................................14 Setup Complete...........................................................................................................................................18

Chapter 3: Using the Settings Window.......................................................21


Understanding Backup Sets........................................................................................................................22 Selecting Backup Sets................................................................................................................................23 Editing Backup Sets....................................................................................................................................23 Creating Custom Backup Sets....................................................................................................................23 Select Files to Back Up with the File System Tab.......................................................................................27 Adding Files and Folders Through Windows Explorer................................................................................28 Adding a Network Share.............................................................................................................................28 Seeing How Much of Your Backup Space Is Used.....................................................................................29 About Deleting, Moving, and Renaming Files.............................................................................................29 Scheduling Backups....................................................................................................................................30 Setting Automatic Backups.........................................................................................................................31 Setting Backup Schedule............................................................................................................................32 Temporarily Suspending Backups..............................................................................................................33 Setting Options............................................................................................................................................33 Setting General Options..............................................................................................................................34 Adjusting Performance................................................................................................................................35 Preventing Backups on Specified Networks...............................................................................................36 Configuring a Proxy Server.........................................................................................................................36 Setting Advanced Options...........................................................................................................................39 Understanding Local Backup......................................................................................................................40 Local Backup Version History.....................................................................................................................41 Set Up Local Backup...................................................................................................................................41 Understanding the History Tab....................................................................................................................42 Viewing Backup and Restore History..........................................................................................................43

Chapter 4: Understanding the Status Window............................................45


Using the Status Window............................................................................................................................46 Seeing Additional Progress Information on the Status Window..................................................................47 Seeing What Files Are Backed Up..............................................................................................................47

Chapter 5: Restoring Files from the Client..................................................49


Restoring Files Using the Restore Tab.......................................................................................................49 Performing VSS Restores...........................................................................................................................51 Restoring Microsoft Exchange Server Data................................................................................................51 Restoring Active Directory and SYSVOL Data............................................................................................52 Restoring Microsoft SQL Server Data.........................................................................................................53 Restoring COM+.........................................................................................................................................54 Restoring the Registry.................................................................................................................................54 Using the MozyPro Virtual Drive.................................................................................................................54 Right-Click Restores....................................................................................................................................55
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Chapter 6: Getting Your Files with Web Access .......................................57


Log In Online to Access Your Files.............................................................................................................57 What is CAPTCHA?....................................................................................................................................58 Understanding MozyPro Online .................................................................................................................58 Do You Need Emergency Restore?............................................................................................................58 Understanding the Dashboard....................................................................................................................59 Choose My Web Access Start Page...........................................................................................................60 Enable the Restore Queue..........................................................................................................................60 See Download History.................................................................................................................................61 See Notifications from Web Access............................................................................................................63 Choosing Files.............................................................................................................................................63 Restore All My Files....................................................................................................................................65 Download Immediately................................................................................................................................67 Select Several Files.....................................................................................................................................67 Select from Different Folders.......................................................................................................................68 Restore a Deleted File.................................................................................................................................69 Select an Older Version of a File.................................................................................................................69 Select from a Different Date........................................................................................................................70 Select Using Backup Sets...........................................................................................................................71 Search for Files...........................................................................................................................................72 Understanding Delivery Methods................................................................................................................73 Choose Delivery Method.............................................................................................................................75 Getting Your Files .......................................................................................................................................76 Understanding the Restore Manager..........................................................................................................77 Download with the Restore Manager..........................................................................................................77 Download Files Manually............................................................................................................................78 Using Stash Online......................................................................................................................................83 Select from Stash........................................................................................................................................83 Create Folders in Stash with Web Access..................................................................................................84 Upload to Stash from Web Access..............................................................................................................84 Delete Files from Online Stash....................................................................................................................85 Log Out of Web Access...............................................................................................................................85 Troubleshooting...........................................................................................................................................85 What is a Platform or Operating System?...................................................................................................85 Where do I put my restored files for common applications?.......................................................................87 Why do I see extra files that I didn't back up?.............................................................................................88 Files Failed to Decrypt in Restore Manager................................................................................................88

Chapter 7: Mozy Stash...............................................................................89


Getting Started with Stash...........................................................................................................................90 Download Stash..........................................................................................................................................90 Install Stash and Link Your Computer.........................................................................................................91 Multiple Stash Users on One Computer......................................................................................................92 Using Stash.................................................................................................................................................92 Start Stash...................................................................................................................................................93 Open the Stash Folder................................................................................................................................93 Adding Files and Folders to Your Stash......................................................................................................93 Removing Files and Folders from Your Stash............................................................................................94 Getting Files from Stash..............................................................................................................................94 Verifying the Syncing Status of a File..........................................................................................................95 Pause or Resume Syncing..........................................................................................................................95 Determine the Storage Space Available for Stash......................................................................................96 Getting More Storage Space for Stash.......................................................................................................96 Changing Settings for Stash........................................................................................................................96 Move the Stash Folder to a New Location..................................................................................................97 Find the Location of the Stash Folder on Your Computer...........................................................................97 Change the Bandwidth Available to Stash..................................................................................................98 Change Whether Stash Starts Automatically..............................................................................................98 Change Proxy Server for Stash...................................................................................................................98 Change the Account Used for Stash...........................................................................................................99

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MozyPro for Windows User Guide

Contents

Manually Update Stash.............................................................................................................................100 Unlink a Computer from Stash..................................................................................................................101 Link a Computer to Stash..........................................................................................................................101 Uninstall Stash from a Computer..............................................................................................................102 Stash FAQ.................................................................................................................................................103 Force Stash to Sync All Files....................................................................................................................104 Commands for Stash ................................................................................................................................105 Proxy Setup (Windows).............................................................................................................................105

Chapter 8: Mozy for Android.....................................................................107


Mozy Mobile App Overview.......................................................................................................................107 Viewing Files.............................................................................................................................................108 Sharing Files.............................................................................................................................................108 Upload Files to your Stash........................................................................................................................108 Introduction to Mozy Stash........................................................................................................................108 Add Files to Your Stash.............................................................................................................................108 Delete Files from Your Stash....................................................................................................................109 Install the Mozy mobile app for Android....................................................................................................109 Log in to the Mozy mobile app..................................................................................................................109 Log out of the Mozy mobile app................................................................................................................110 Save a Personal Key.................................................................................................................................110 Viewable File Types..................................................................................................................................110 View Files..................................................................................................................................................111 Save a Photo to Your Device....................................................................................................................111 Share a File...............................................................................................................................................111 View a Hi-Res Photo.................................................................................................................................112 Change Passcode Locking........................................................................................................................112 Change Your Passcode............................................................................................................................112 Change Your Personal Key.......................................................................................................................113 Expire Mobile Access................................................................................................................................113 Get Technical Support...............................................................................................................................113 Mozy Mobile App Version 1.4 Release Notes...........................................................................................114 New or Changed Features........................................................................................................................114 Issues........................................................................................................................................................115

Chapter 9: Mozy for iPhone......................................................................117


Mozy Mobile App Overview.......................................................................................................................117 Viewing Files.............................................................................................................................................118 Sharing Files.............................................................................................................................................118 Upload Files to your Stash........................................................................................................................118 Introduction to Mozy Stash........................................................................................................................118 Add Files to Your Stash.............................................................................................................................118 Delete Files from Your Stash....................................................................................................................119 Install the Mozy mobile app for iOS..........................................................................................................119 Log in to the Mozy mobile app..................................................................................................................119 Log out of the Mozy mobile app................................................................................................................120 Save a Personal Key.................................................................................................................................120 Viewable File Types..................................................................................................................................120 View Files..................................................................................................................................................121 Post a Photo to Facebook.........................................................................................................................121 Save a Photo to Your Device....................................................................................................................121 Email a File................................................................................................................................................122 View a Hi-Res Photo.................................................................................................................................122 Change Passcode Locking........................................................................................................................122 Change Your Passcode............................................................................................................................122 Change Your Personal Key.......................................................................................................................123 Expire Mobile Access................................................................................................................................123 Get Technical Support...............................................................................................................................124 Mozy Mobile App Version 1.4 Release Notes...........................................................................................124 New or Changed Features........................................................................................................................124 Issues........................................................................................................................................................125

Chapter 10: Replacing a Computer..........................................................127


How do I migrate from one platform to another?.......................................................................................128

Chapter 11: Managing Your Account........................................................129


Changing a Password ..............................................................................................................................129 Expire Mobile Access................................................................................................................................130 Account Management...............................................................................................................................130

Chapter 12: Restoring from DVD or Hard Drive........................................133


Understanding Media Restores.................................................................................................................133 Restore from DVD.....................................................................................................................................134 Restoring from DVD to a Windows Computer...........................................................................................134 Restore a File Spanned across Multiple DVDs.........................................................................................135 Restore from a Hard Drive........................................................................................................................137 Restoring from Hard Drive to a Windows Computer.................................................................................138 What if I see a prompt to initialize or format the disk when I connect my hard drive restore?..................139 How do I decrypt my restore?...................................................................................................................139 Windows: Decrypt Restored Files Using Your Personal Key....................................................................139 Mac: Decrypt Files Using Your Own Personal Key...................................................................................141 Restoring to a Different Platform or Operating System.............................................................................142 What is a Platform or Operating System?.................................................................................................142 Where do I put my restored files for common applications?.....................................................................144

Chapter 13: Uninstalling MozyPro............................................................145 Chapter 14: Frequently Asked Questions.................................................147


Duration of Backups and Downloads........................................................................................................147 Why does the first backup take so long?..................................................................................................148 Amount of Data to Back Up.......................................................................................................................148 Upload Speed............................................................................................................................................148 Can I Test My Bandwidth?........................................................................................................................148 How does MozyPro Determine What Files to Back Up?...........................................................................149 If Settings Are Greyed Out........................................................................................................................149 How do I get more storage space?...........................................................................................................149 How do I get my MozyPro license key?....................................................................................................149 How do I cancel my MozyPro account?....................................................................................................149 Who do I contact with a billing question?..................................................................................................150

Chapter 15: MozyPro Troubleshooting.....................................................151


Troubleshoot Backups Which Do Not Start Or Complete.........................................................................151 Get Assistance for MozyPro......................................................................................................................152 Log in to the Support Portal.......................................................................................................................153 Create a Support Case..............................................................................................................................154 View Your Support Cases.........................................................................................................................154 Chat with Mozy Support............................................................................................................................154 Contact Support by Phone........................................................................................................................154

Chapter 16: See What's New about MozyPro..........................................157


Release Notes for Stash ..........................................................................................................................157 Version 0.13 Beta......................................................................................................................................157 Version 0.12 Beta......................................................................................................................................158 Release Notes for Mozy Mobile Apps.......................................................................................................160 Mozy Mobile App Version 1.4 Release Notes...........................................................................................160 Release Notes for MozyPro on the Web...................................................................................................161 Release Notes for Web Access Version 2.0.............................................................................................161 Release Notes for Restore Manager.........................................................................................................162 Version 2.0................................................................................................................................................162 Version 1.3................................................................................................................................................163
vi MozyPro for Windows User Guide

Contents

Release Notes for MozyPro Backup for Windows....................................................................................164 Version 2.18..............................................................................................................................................164 Version 2.16..............................................................................................................................................166 Version 2.14..............................................................................................................................................166 Version 2.12..............................................................................................................................................168 Version 2.10..............................................................................................................................................171 Version 2.8.2.............................................................................................................................................172

Appendix A: Backing Up with Data Shuttle...............................................175


Understanding Data Shuttle......................................................................................................................175 Using Data Shuttle....................................................................................................................................175

Appendix B: Commands for Windows Backup.........................................177 Appendix C: Internationalization...............................................................179


Install the Windows MUI............................................................................................................................179 MS Windows Language Support...............................................................................................................179 Localized Languages................................................................................................................................180 How Your MozyPro Online Account Pages Select Language During Log-in............................................181

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Preface

2012 Decho Corporation. All rights reserved.

Information in this document is subject to change without notice. The software described in this document is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of those agreements. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or any means electronic or mechanical, including photocopying and recording for any purpose other than the purchaser's personal use without the express written permission of Decho Corporation. All other trademarks used herein are the property of their respective owners. Decho Corporation 2211 Elliott Ave., Suite 300 Seattle, WA 98121 http://www.mozy.com

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Chapter 1
MozyPro Overview
MozyPro is a secure and reliable backup solution for your business needs. Through the easy-to-use MozyPro client interface, you can customize your file selection and backup scheduling. The MozyPro backup service saves 30 days of data history for each file you back up. In the event that you need to restore files (in the case of computer failure, loss, etc.), MozyPro makes it easy to recover the data via the MozyPro client. MozyPro encrypts your data locally before it is sent to Mozy data centers over an SSL connection. Your backups are then stored in the Mozy data center with either 448-bit Blowfish or 256-bit AES encryption to ensure your data is protected. It's easy to install and configure the MozyPro client. Simply register at https://mozy.com/registration/business, download and install the client, select the files you need to back up, and you're set to go.

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Chapter 2
Installing MozyPro
To install MozyPro, you must perform the following tasks.

Topics:

Downloading MozyPro Installing the MozyPro Client Using the Setup Wizard

Downloading MozyPro
You can download MozyPro on any computer. You may need to do this for any of these reasons: To manually upgrade to the latest version of MozyPro on a computer you are currently backing up. To start backing up a new computer you've added to your account. To start backing up a replacement computer if your old computer was lost, stolen or damaged. Tip: Before you install MozyPro on your new computer to replace a computer you can no longer use, you should restore all the files backed up from your old computer. To do this, log in to your account online and restore from the Web. This is a good idea because once your replacement computer is backed up, any files that are not on your new computer are marked for deletion from the Mozy servers after 30 days. This approach gives you as much time as you need to be sure all your files are safely restored to your new computer. Only after you are sure, install MozyPro to tell Mozy you've replaced the old computer and to continue backing up those files. To download MozyPro on any computer: 1. In your browser's address bar, type http://mozy.com/downloads/mozyprosetup.exe, then press Enter. 2. Save the file somewhere you will easily find it, such as your desktop. Now you can install MozyPro.

Installing the MozyPro Client


1. Browse to the location where you saved the MozyPro client, then double-click the MozyPro Client on Windows executable file (ends in .exe). The MozyPro Wizard starts.

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Figure 1: Welcome screen 2. (Optional) To choose a different installation directory, select the Choose a different install location checkbox. 3. Click Install to start the installation and continue with the Setup Wizard.

Using the Setup Wizard


The Setup Wizard automatically starts after the MozyPro files have been copied. If you do not complete the Setup Wizard, it starts when you try to open the MozyPro Settings. After the Setup Wizard has been completed, use the Settings window to make any additional changes to your configuration.

MozyPro Account Activation


If you are required to activate your MozyPro account (if it has not been done automatically), your administrator will provide you with a key by email. You use this key to activate your account. To activate MozyPro: 1. In the Setup Wizard, type or copy the license key into the License Key field, enter the email address at which you received the license key, and then click Next. 2. If prompted, enter your password and click Next.

Scanning for Files


MozyPro scans your hard drive for data files and groups them by common file types into backup sets. You can edit these backup sets using the Settings button at the end of the Setup Wizard. If your account has a limit and the selected files exceed your limit, you can deselect files until you are under your limit. If you choose to continue

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MozyPro for Windows User Guide

Installing MozyPro

while still over your limit, MozyPro backs up your files until your limit is reached, and any files over your limit are not backed up. If you need more storage space, contact your administrator. Note: If you discover you are backing up more than 100 GB, you may be interested in using Data Shuttle for your first backup. Today, this is available only to customers in the U.S. with an address which is not a post office box. To inquire about using Data Shuttle, contact your Mozy sales representative. For more information, see Understanding Data Shuttle on page 175.

Figure 2: Select Files 1. (Conditional) If you have a space limitation, choose one of these options. Ask your administrator for more space. Select the sets of files you want to back up until your limit is reached. If you go over your limit, you can deselect files until you're back under. If you need more precision in selecting files, you can click Settings on the next window.

If the selected files exceed your limit and you continue, MozyPro backs up your files until your limit is reached. Any additional files are not backed up. 2. (Optional) To change the encryption used to encrypt your files, click Change Encryption. For more information, see Changing Encryption on page 15. Standard encryption uses 448-bit Blowfish, which is recommended. 3. Click Next. Changing Encryption MozyPro encrypts your data before it is sent to the backup servers. While the default encryption key is recommended, you can choose a different key to suit your needs. For more information, see Understanding MozyPro Encryption on page 16. Depending on your configuration, you can choose from the following:

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Use Mozy's key with 448-bit Blowfish encryption Use a private key (this is a 256-bit AES key) Caution: If you select Use a private key, you are responsible for remembering that key. If you forget your personal key, you will not be able to access your backed up files when they are restored. After you have set up MozyPro, you cannot change the encryption being used without reinstalling MozyPro and reuploading all of your data.

Figure 3: Changing Encryption 1. Select the encryption method you want. If you choose to use a private key, enter the key by copying or typing it into the Enter Key field or by importing a key file using the Browse button next to the Import Key field. Caution: If you lose your key, neither you nor Mozy will be able to decrypt your data. 2. Click OK when done. Understanding MozyPro Encryption This topic answers these common questions about encryption in MozyPro: What Is Encryption? on page 16 What is Standard, or Default Encryption? on page 17 What is Personal Encryption? on page 17 Which Encryption Type is Recommended? on page 17 Can I Change Encryption After Installing MozyPro? on page 17 What Is Encryption? In simple terms, encryption applies a secret code to your files, making them unreadable unless you have both the key and the means to unlock the encryption code. Files you back up with MozyPro are encrypted on your computer, before they are sent over the Internet using a server-side SSL connection to MozyPro servers. Your files remain encrypted on the MozyPro servers. This extra measure of privacy ensures that, in the highly unlikely event that someone manages to obtain your files, they are useless. If you choose to use Mozy 2xProtect with

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MozyPro for Windows User Guide

Installing MozyPro

MozyPro, your locally-backed up files are encrypted the same way. For more information, see Understanding Local Backup on page 40. What is Standard, or Default Encryption? Standard MozyPro encryption uses a 448-bit Blowfish encryption key, shared among a portion of MozyPro customers. Mozy separately stores the key. This lets us decrypt your files to present them to you when you use the Web or mobile apps to preview, search or directly download files you back up. For more information, see Understanding MozyPro Encryption Options on page 17. What is Personal Encryption? With personal encryption, the 256-bit AES encryption key is provided by you and known only to you. The key can be any characters, symbols, or numbers, and can be as short or long as you like. When you provide the key, you can type it, paste it, or import it from a plain text file. To ensure you can restore files, you must either remember your key indefinitely, or you can save it and store it separately. If you save it, a plain text file is saved to the location you choose, which contains only the characters you provided. To ensure you can always provide your key, it's best not to save it on your computer, which could fail, or anywhere else which you could easily lose or damage, such as a USB stick. Mozy does not store your personal encryption key. This means you cannot use the Web or mobile apps to preview or search files you back up, because we cannot decrypt them to present them to you. This also means that if you lose or forget your key, you cannot decrypt your files when restoring them and Mozy cannot help you. Indeed, even under force of law, Mozy cannot decrypt your files if you choose personal encryption. For more information, see Understanding MozyPro Encryption Options on page 17. If you ever need to restore and you cannot provide your personal key, neither you nor Mozy can decrypt your files. When you reinstall MozyPro (such as when you have a new, upgraded, or reinstalled hard drive or OS, or a new computer), you can avoid backing up all your files again by ensuring all your files are on the computer, and then providing the same personal encryption key during installation. Which Encryption Type is Recommended? When you install MozyPro, your files are encrypted with the standard key unless you choose otherwise. You can choose to use a personal key instead. We recommend the standard, default encryption. It ensures the privacy of your files and it permits you to take advantage of the full range of features and services offered for use with MozyPro. The benefit of personal encryption is maximum privacy, but it prevents you from using all the features and services of MozyPro. For more information, see Understanding MozyPro Encryption Options on page 17. Can I Change Encryption After Installing MozyPro? You cannot change your encryption type after you have installed MozyPro. The encryption used at the time you install MozyPro is permanently associated with all files backed up from that computer. This means that after you install MozyPro, the only way to change your encryption type is to uninstall MozyPro, delete that computer from your account, then reinstall, choosing your encryption type at that time. You will need to upload all your files again. Understanding MozyPro Encryption Options When you install MozyPro, you can use either the default, standard encryption for your backups, or you can choose to use a personal key. To make the best choice, you should understand the differences between standard and personal encryption and the implications of those differences. For more information, see Understanding MozyPro Encryption on page 16.

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The following table identifies capabilities available for use within and alongside of MozyPro, and how their availability is affected by your choice of encryption type.
Capabilities Use MozyPro Restore tab to restore files without providing an encryption key or take extra, manual steps to decrypt Use Mobile to obtain backed up files Use Mobile file preview and photo thumbnail Use Web access to download and restore files Easiest restore from Web access because you don't need to: indefinitely remember or safely store the encryption key take extra, manual steps to decrypt files Use Web access file preview, photo thumbnail, and full text search Use Stash file synchronization, preview and photo thumbnail Stash is now in private beta, is unrelated to MozyPro, and is not affected by your backup encryption choice. Yes not applicable No not applicable Standard Encryption Yes Yes Yes Yes Yes Personal Encryption Yes Yes No Yes No

Setup Complete
Review the information in the Setup Complete dialog box to understand how long your backup might take. The first backup takes a while because all of your selected files must be encrypted and then sent to the backup servers. The time to complete the initial backup depends on the how busy your computer is and how fast your Internet connection is. This is a common issue with all online backup services.

Figure 4: Setup Complete Screen Select an option:

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MozyPro for Windows User Guide

Installing MozyPro

Settings: Exits the Setup Wizard and opens the Settings window so you can edit backup sets and change other settings. Back: Use this button to go back in the Setup Wizard to change the choices you have made. Finish: Exits the Setup Wizard and starts your first backup. Cancel: Exits the Setup Wizard without saving the choices you made. MozyPro is still installed but not configured. When you open MozyPro Settings, the Setup Wizard starts again.

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Chapter 3
Using the Settings Window
The Settings window lets you set additional configuration options such as choosing specific files to back up, when you want backups to take place, and what alerts you want displayed. You can open the Settings window using one of the following options: Right-click the MozyPro icon in your system tray, then click Settings.

When the backup completes, the Status window is displayed. Click Settings to open the MozyPro Settings window. Click the tabs to view and change your backup settings. When you have finished making all your changes, click Save. The Settings window closes. Figure 5: Settings Window

The following topics are available:

Topics:

Understanding Backup Sets Select Files to Back Up with the File System Tab Seeing How Much of Your Backup Space Is Used About Deleting, Moving, and Renaming Files Scheduling Backups
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Setting Options Understanding Local Backup Understanding the History Tab

Understanding Backup Sets


Backup sets let you easily select files to back up according to file type in specified directories. Each time a new file of a type you have selected for backup is saved to your computer, MozyPro automatically selects that file for all subsequent backups. By default, backup sets that have no files that meet the backup set criteria are not listed as available backup sets. To view all available backup sets, the Show all pre-configured backup sets option must be selected. For more information, see Setting Options on page 33. For example, selecting the check box for the Word Processing Documents backup set automatically backs up all Microsoft Word, OpenOffice.org, WordPerfect, Adobe Acrobat, and text files on your computer under the My Documents and Desktop folders. All subsequent files saved to your computer in these folders with the same file extensions are automatically added to your backups. Figure 6: Backup Sets

When you click the name of a backup set, a list of the files included in the backup set is displayed in the right pane. File names for encrypted files are displayed in a different color than the rest of the files. Note: If you are using Mozy 2xProtect, you cannot back up any files that are locally EFS encrypted. Before you run your first local backup with MozyPro, you must first exclude any EFS encrypted files. For more information, see Setting Options on page 33 and Understanding Local Backup on page 40. This table describes the behavior of the backup set selector.

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MozyPro for Windows User Guide

Using the Settings Window

Checkbox

Description New files matching this backup set will not be backed up. However, the backup set displays files that are being backed up because they match the rules of a different backup set or they were explicitly selected.

All of these files will be backed up, and new files in this set will be backed up. When you select the checkbox for a backup set, all the existing files are selected for backup. Deselecting the checkbox deselects all files in the backup set.

Selecting Backup Sets


1. Right-click the MozyPro icon in your system tray, then select Settings. 2. Select More Settings, then click Backup Sets. 3. From the Backup Set list in the left pane, select the check box next to the set you want included in your back up. Select the name of the set to view its list of files in the right pane. 4. Deselect the check box next to any unwanted files in the file list. 5. When you have finished changing settings, click OK. Your settings are saved and the Settings window closes. Note: You do not need to be logged in to Windows to back up. However, your computer must be turned on, not in sleep or hibernation mode, and must be connected to the Internet.

Editing Backup Sets


Editing a backup set takes just moments and is easy to accomplish. When you edit a backup set, you can change the file attributes or the directories that should be used to determine if files are included in the backup. 1. Right-click the MozyPro icon in your system tray, then select Settings. 2. Select More Settings, then click Backup Sets. 3. Under Backup Sets, double-click the backup set you want to edit. 4. Edit the backup set. See Creating Custom Backup Sets on page 23 for more information. 5. When you have finished changing settings, click OK. Your settings are saved and the Settings window closes. Note: You do not need to be logged in to Windows to back up. However, your computer must be turned on, not in sleep or hibernation mode, and must be connected to the Internet.

Creating Custom Backup Sets


MozyPro lets you create custom backup sets for your specific needs. When you create a custom backup set, you select the specific files or directories to include in the set or you create rules that include or exclude files and directories. For example, if you often enhance your photos using Photoshop, you might not want to keep all of resulting output files because you have the original Photoshop .psd file. Then you can select your working

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Photoshop directory, and then create a rule to exclude all the .jpg, .gif, and other graphic file types. The result is you back up just your Photoshop files. Additionally, after creating a backup directory, you can choose to exclude the set from your backup by selecting the Files matching this set will be EXCLUDED from the final backup set checkbox. This checkbox appears if the Show advanced backup set features is selected on the Advanced tab under Options in the Settings window. 1. Right-click the MozyPro icon in your system tray, then select Settings. 2. Select More Settings, then click Backup Sets. 3. On the Backup Sets tab, right-click in the left pane of the window, and select Add Backup Set. The Backup Sets window appears. 4. In the Backup Set Name field, specify a name for your new backup set. 5. In the right pane, select the locations where your files are stored. 6. To create rules for your backup set, click Add a rule. Use the drop-downs and text field to specify the rule criteria. The Rules wizard appears. Figure 7: Backup Set Editor

See Setting Up Rules on page 24 for more information. 7. To add another rule, click +. 8. When you have finished changing settings, click OK. Your settings are saved and the Settings window closes. Note: You do not need to be logged in to Windows to back up. However, your computer must be turned on, not in sleep or hibernation mode, and must be connected to the Internet.

Setting Up Rules There are many possible rule combinations for backup sets. They are all based on either including or excluding certain files according to your specifications. The following sections explain the different options you can use to build a rule, moving from left to right while building your rules. Including and Excluding Data The first criterion you select is whether to include or exclude the data from the backup set.

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MozyPro for Windows User Guide

Using the Settings Window

Click the first drop-down and select: Include to include data. Exclude to exclude data.

Selecting File Attributes This section contains the following topics:

File Type
Specify the file extension in the text box. Examples are exe, doc, txt, pdf. Separate file extensions with spaces. Dots are not necessary.

Size
Select either is less than or is greater than for your option, then specify the number of kilobytes in the text box.

Last Modified
Select either before, after, or between from the next drop-down list Before and after allow you to select one date for the date field. If you select between, two date fields appear so you can set the range. You can enter the date manually or select the date from a calendar that appears when you click the date field drop-down menu.

Created
Select either before, after, or between from the next drop-down list Before and after allow you to select one date for the date field. If you select between, two date fields appear so you can set the range. You can enter the date manually or select the date from a calendar that appears when you click the date field drop-down menu.

File Name
Select one of the following from the next drop-down list: is is not starts with doesn't start with ends with doesn't end with Specify the word or characters in the text box.

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Note: If you are specifying the name of a file, and if that name contains a space, you must enclose the entire name within quotation marks. For example, if the file name is expense reports, you must type "expense reports".

Folder Name
Select one of the following from the next drop-down list. is is not starts with doesn't start with ends with doesn't end with Specify the word or characters in the text box, and then select the desired criteria that you want to search: Files or Files and folders.

Note: If you are specifying the name of a folder, and if that name contains a space, you must enclose the entire name within quotation marks. For example, if the folder name is my docs, you must type "my docs". Configuring Microsoft Volume Shadow Services Backup Set Rules For server backups, you might want to back up Microsoft Exchange, Active Directory, Microsoft SQL Server, SYSVOL, registry, and COM+ data. This helps for quick restoration when you have data loss. Mozy makes this process easy for you. For Microsoft Exchange, Active Directory, Microsoft SQL Server, SYSVOL, registry, and COM+ data, MozyPro uses the native Microsoft VSS writers to back up the data while the services are running. Microsoft VSS support is only available on Windows 2003 server or later. Important: This functionality is only available with a MozyPro server license. If these services are running on your machine, the MozyPro client automatically detects the available services and displays them in the Backup Sets tab. To back up these applications for file sets, select the check box next to the backup set. The MozyPro client then automatically uses the Microsoft Volume Shadow-copy Service (VSS) Writer to do the backup. At the time of backup, if the Exchange services are running, a request is made to the VSS, which notifies the Exchange services that a backup is about to take place. Once the backup has occurred, Exchange is notified that the backup has occurred successfully and Exchange deletes the Exchange logs. For Microsoft SQL Server to back up, the SQL Server VSS Writer service must be started before the backup set displays. It is suggested that you set the SQL Server VSS Writer service to automatically start when Windows starts. When the backup sets appear for Microsoft SQL Server, each database displays as a separate backup set. The SQL Server services and SQL Server VSS Writer then flush any transactions pending in memory to the store file to ensure that the backup includes the most recent changes available; after which, a snapshot of the files are backed up. After MozyPro has backed up the file, only the changed blocks of the file are transmitted. This happens at the block level, not the file level, so subsequent backups can take minutes instead of hours.

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This style of Exchange and SQL Server backup results in a significantly reduced impact on the performance of the server as well as on the SQL/Exchange services. Because MozyPro avoids interfacing with the services directly, no downtime or slowdown of any kind is experienced. Important: If you are configuring MozyPro to back up a Microsoft Exchange Server residing on the same hardware as the domain controller, it is important to select the VSS Active Directory and Windows File Replication Service (SYSVOL) backup sets.

Select Files to Back Up with the File System Tab


The File System tab lets you select or deselect drives, folders, or files to back up. This method differs from selecting backup sets because instead of searching for a file type, you specify the individual files or folders to include in the back up. Any files selected on either Backup Sets or File System are shown as selected in both places. Likewise, deselecting a file in either place also deselects it in the other. 1. Right-click the MozyPro icon in your system tray, then select Settings. 2. Select More Settings, then click Backup Sets. 3. Click File System. Your File System is displayed in the left pane and individual files in any folder are displayed in the right pane. An encrypted file name is displayed as a different color than the rest of your files.

Figure 8: File System Tab 4. If MozyPro can backup drives other than the C: drive, you can select files from a separate named drive, such as a data partition, a second internal drive, or an external drive. This cannot be a USB or flash drive. Only a server license for MozyPro can back up a network drive. If you have a server license, you can right-click any item in the left pane and select Add network share to add files from your network shares for backup. 5. Select the folders you want to back up. When you select a folder, all its subfolders are selected as well. 6. Select or deselect individual files in the right pane that you want to include or exclude from the backup. 7. When you have finished changing settings, click OK. Your settings are saved and the Settings window closes.

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Note: You do not need to be logged in to Windows to back up. However, your computer must be turned on, not in sleep or hibernation mode, and must be connected to the Internet. None of the steps above disengage the feature that automatically marks subsequently created files in selected folders. You can hover your mouse pointer over a folder to reveal a tooltip explaining how it is treated during a backup.

Adding Files and Folders Through Windows Explorer


You can add files and folders to your backup list by right-clicking on the file or folder in Windows Explorer. If the option to "Add to the MozyPro backups" isn't an option, that means the file is already selected for backup, or it is a file that Mozy cannot backup such as shortcuts. You cannot add a network-mapped drive to the backup using this method. You cannot remove files and folders from a backup by right clicking on them; you have to go through the Settings window. To add a file or folder to your backup list 1. Open Windows Explorer. 2. Right-click the file or folder you want to add, then select Add to MozyPro backups. The file or folder is added to your backup list, and is backed up the next time a scheduled backup occurs.

Adding a Network Share


If your computer is in a network environment, you can add network shares to your file system backups. This allows you to back up content on another computer that is shared. You can only add a network share with a server license type. Important: This functionality is only available with a MozyPro server license. For information on how to share files and folders on another computer, see the computer's operating system help. 1. Right-click the MozyPro icon in your system tray, then select Settings. 2. Click the File System tab. 3. Right-click the left folder list panel, then select Add network share. 4. In the Share field, enter the UNC path to the share. An example of a UNC path could be \\shareserver\share.

Figure 9: Network Share

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5. If the machine requires you to log in to use the share, enter the user name in the Username field. 6. In the Password field, enter the password that is required by the share. 7. Click OK. If the share has been configured correctly, the share point displays in the list in the left pane.

Seeing How Much of Your Backup Space Is Used


When you look at either the Backup Sets tab or the File System tab on the Settings window MozyPro, you can see how much of your space in the Mozy data center is used. To open the Settings window, right-click the MozyPro icon in the system tray, then click Settings. At the bottom of either the Backup Sets tab or the File System tab is a bar representing your consumption of space in the data center. The blue portion at the left shows the total size of all files currently selected for backup on this computer. Files deselected from backing up or deleted from the computer are not included, though they remain in the data center for 30 days and can be restored. Only current versions of files are counted, though versions as far back as 30 days may be restored. Note: If multiple user profiles back up a computer with the same MozyPro account, file size is shown only for the user who is currently logged in. To see the total size of backups, which includes files selected for each user sharing the MozyPro account on a single computer, look at the Status window. To open the Status window, right-click the MozyPro icon in the system tray, then click Status. If the space in the data center is shared with any other devices, the next portion (colored green) shows the total additional space consumed by all other devices being backed up. If you are using Stash, space it consumes is also counted here. The right side of the bar shows how much space is still available. As the available space falls below thresholds, this changes from gray to yellow and finally to red. If more files are selected than there is space available, a warning appears. To resolve this, either purchase more space in the data center or deselect files from backing up. The moment files are deselected, they no longer count against your use of space in the data center. They are not backed up in the future, but they are available to restore for 30 days. Files cannot be directly and immediately deleted from the data center itself. Note: If you are over your limit, this warning and the bar appear on all tabs of the Settings window. Space consumption is reported to the data center when each backup completes. Therefore, the amount of space consumed shown in MozyPro can differ from what is reported in online account management. This is normal and is reconciled when each backup completes.

About Deleting, Moving, and Renaming Files


MozyPro recognizes when you delete, move, or rename files on your computer, and updates the backup servers. MozyPro keeps an exact copy of your current selections on the backup servers, meaning that all changes (deleting, renaming, moving) to files on your system are mirrored. Only your current selections are counted against your use of storage space. Versions of files are kept as far back as 30 days. For example, if you back up a file and then never change it, you may restore that initial version of the file, regardless of how long ago it was backed up, as long as your account is valid. If you change a file daily and back it up daily, the oldest version you can restore is from 30

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days ago. If you change a file once every seven days and you back up daily, the four most recent versions are available for restore. When you delete a file from your computer (or deselect it from backing up) and MozyPro subsequently backs up your computer, those files are marked for permanent deletion from the backup servers after 30 days. When a file is marked for deletion, it immediately no longer counts against your use of storage space. However, the most recent version of the file is kept for 30 days, after which the file is deleted permanently from the backup servers and is no longer retrievable. Aside from intentional deletion or de-selection, files are considered deleted if: A drive on your computer is malfunctioning, causing some or all files to appear to be missing and therefore deleted. You have 30 days before those files are permanently deleted from the data center. In that time you can resolve the issue with the drive, possibly by restoring your files to a replacement drive. Before files from an old computer are restored or moved to the new computer, MozyPro is installed on the new computer, replaces the old computer and completes the first backup. Replacing a computer associates your backed up files in the data center with the new computer. Any previously backed up files not present on the new computer are considered deleted. When you rename a file on your computer, MozyPro treats it as deleting a file (with the old name) and creating a new file with the same content (with the new name). If you need to restore a file after you renamed it, you can restore the most recent versions under the new name, or within 30 days you can restore any versions under the old name. When you move a file from one folder to another on your computer, MozyPro treats it the same as renaming a file.

Scheduling Backups
There are two scheduling methods you can use to customize when and how often MozyPro should back up your computer. Automatic: Backups occur when your computer is not in use. You can choose the parameters that MozyPro uses to determine when to start an automatic backup. See Setting Automatic Backups on page 31. Scheduled: Backups occur at the time you select. You can choose how often and when the backup occurs. See Setting Backup Schedule on page 32.

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Figure 10: Scheduling

Setting Automatic Backups


Automatic backups occur when your computer meets specific criteria such as how long has it been idle. By default, MozyPro backs up automatically. You can back up manually any time you like, and you can choose to back up on a schedule instead of automatically, if you prefer. 1. Right-click the MozyPro icon in your system tray, then select Settings. 2. If prompted, enter your username and password. 3. Select More Settings, click Options, then click the Scheduling tab. 4. Select Automatic (Perform backups when your computer is not in use). 5. Set automatic parameters by clicking the up and down arrows. If settings are visible but you cannot access them, see If Settings Are Greyed Out on page 149 for more information.
Don't back up if the CPU is over this Specify the highest percentage for the computer use in which a backup will run. % busy. If your computer use exceeds this percentage during an automatic backup, the backup halts until the system usage falls below the setting you specify. For example, if you set this to 15%, then a backup won't start unless the CPU utilization falls below 15%. Don't back up unless the computer has been idle for at least this long (minutes). Specify how long (in minutes) that your PC is idle before a backup is run. If a program or system settings cause the computer to become active, the backup halts till the system is idle for the number of minutes specified. For example, if you set this to 30 minutes, then a backup won't start unless the computer has been idle for over 30 minutes. If during a backup the computer becomes active, the backup stops and does not resume until the computer has been idle for 30 minutes again. Don't back up more than this many times per day. Specify the maximum number of backups that can occur in a day. The minimum is one time. The maximum is twelve times.

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Note: These parameters are cumulative, meaning that all conditions must be met before a backup starts or resumes. 6. (Optional) Set the following options:
Attempt automatic backup even when a network connection is not detected Backups are attempted regardless of whether a network connection is detected. Use this if your network connection is unreliable. It is not selected by default.

Start automatic backups when the computer is running Backups will start even when your computer is running on battery power. on battery power It is not selected by default.

7. When you have finished changing settings, click OK. Your settings are saved and the Settings window closes. Note: You do not need to be logged in to Windows to back up. However, your computer must be turned on, not in sleep or hibernation mode, and must be connected to the Internet.

Setting Backup Schedule


If you don't want your computer to back up automatically, based on usage thresholds, you can set MozyPro to back up on a schedule. For example, you might want your computer to back up during your lunch hour, or at a specific time at night, or once a week on a specific day. To schedule when your computer will back up: 1. Right-click the MozyPro icon in your system tray, then select Settings. 2. If prompted, enter your username and password. 3. Select More Settings, click Options, then click the Scheduling tab. 4. Select Scheduled. If settings are visible but you cannot access them, see If Settings Are Greyed Out on page 149 for more information. 5. Select either Daily or Weekly for the frequency of your backup. 6. Select the approximate time of the day you want to back up your computer. If you selected Weekly backups, you must also select the day of the week you want the backup to run. Your computer starts to back up during a 30-minute window, from 15 minutes before to 15 minutes after the time you select. The exact time can be different for every backup. This makes it easier for your backup to succeed, rather than fail because too many computers start uploading to the MozyPro servers at exactly the same time. 7. Select the daily or weekly frequency of backups. (For example, every two days, or every week.) 8. (Optional) Deselect When a scheduled backup is missed, allow an automatic backup. When a scheduled backup is missed, this option automatically backs up when computer usage thresholds permit, rather than waiting until the next scheduled backup. This is useful if your computer is not running or has no internet connection during the time scheduled for backup, such as when you are traveling. 9. (Optional) Set the following options:
Attempt automatic backup even when a network connection is not detected Backups are attempted regardless of whether a network connection is detected. Use this if your network connection is unreliable. It is not selected by default.

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Start automatic backups when the computer is running Backups will start even when your computer is running on battery power. on battery power It is not selected by default.

10. When you have finished changing settings, click OK. Your settings are saved and the Settings window closes. Note: You do not need to be logged in to Windows to back up. However, your computer must be turned on, not in sleep or hibernation mode, and must be connected to the Internet.

Temporarily Suspending Backups


You can temporarily suspend automatic and scheduled backups, setting the time limit for the suspension. This means you don't need to remember to manually un-suspend to resume backing up, though you may manually un-suspend any time. You may still manually back up if you wish. Backing up manually does not cancel suspension of automatic or scheduled backups. 1. Right-click the MozyPro icon in your system tray, then select Settings. 2. If prompted, enter your username and password. 3. Select More Settings, click Options, then click the Scheduling tab. 4. At Temporarily suspend automatic and scheduled backups for, enter the duration of the suspension. Specify the time limit in hours (1-23), days (1-6) and weeks (1-6). If you don't specify a time limit, the default is six hours. The shortest time you can suspend is one hour, and the longest time you can suspend is six weeks. Note: To change or extend the time limit, you must un-suspend, then re-suspend to reset the time limit. If settings are visible but you cannot access them, see If Settings Are Greyed Out on page 149 for more information. 5. When you have finished changing settings, click OK. Your settings are saved and the Settings window closes. Note: You do not need to be logged in to Windows to back up. However, your computer must be turned on, not in sleep or hibernation mode, and must be connected to the Internet.

You can quickly toggle this setting on or off by right-clicking the MozyPro icon in your system tray, selecting Settings, then clicking Suspend. The time limit will be either the default of six hours, or a duration you had provided for the last suspension. While the suspension is in effect, the MozyPro icon in the system tray displays a !.

Setting Options
You can switch certain features on or off according to your preferences and system setup. 1. Right-click the MozyPro icon in your system tray, then select Settings. 2. If prompted, enter your username and password. 3. Click More Settings, then click Options. 4. Use the sub-tabs to change settings for MozyPro.

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If settings are visible but you cannot access them, see If Settings Are Greyed Out on page 149 for more information.

Figure 11: Client Options 5. When you have finished changing settings, click OK. Your settings are saved and the Settings window closes. Note: You do not need to be logged in to Windows to back up. However, your computer must be turned on, not in sleep or hibernation mode, and must be connected to the Internet.

Setting General Options


You can switch certain features on or off according to your preferences. 1. Right-click the MozyPro icon in your system tray, then select Settings. 2. If prompted, enter your username and password. 3. Click More Settings, then click Options. 4. Click the General tab, then select the options you want to activate. Deselect any undesired options. If settings are visible but you cannot access them, see If Settings Are Greyed Out on page 149 for more information.
Show backup status icon on files Warn me when I go over my quota Displays icons next to files and folders in Windows Explorer when a file is included in your backup list. It is selected by default. Opens a small window alerting you when you have exceeded your quota. It is selected by default.

Alert me that a backup hasnt happened in Lets you set the number of days before an alert pops up to tell you a backup has not this many days occurred. Logging Settings for logging information helpful in troubleshooting, typically with the aid of Customer Support. Choices are Default, Debug, or Custom.

5. When you have finished changing settings, click OK.


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Your settings are saved and the Settings window closes. Note: You do not need to be logged in to Windows to back up. However, your computer must be turned on, not in sleep or hibernation mode, and must be connected to the Internet.

Adjusting Performance
Use the following options to adjust the performance of your backups. Setting Bandwidth Throttling To understand how bandwidth throttling works, imagine a set of two power lines running to and from your house, but instead of power, information such as word processing files or images is flowing through the lines. One line is only for uploading to the Internet (MozyPro backups, email, etc.), while the other is only for downloading from the internet (incoming email, photos, programs, etc.). Your Internet service provider supplies your information lines and determines the size of those lines. Only so much data can flow through them at a time. During some parts of the day (or always, depending on your service), you might need MozyPro to use less of your upload bandwidth so other higher priority services such as email can use it. This is called "throttling." You can customize the backup throttle so that you don't tie up your information lines when you need them the most. While throttling determines the amount of bandwidth you want to dedicate to MozyPro, Backup Speed determines how much of your computer's resources (CPU) is dedicated to the encryption and backup of your files. 1. Right-click the MozyPro icon in your system tray, then select Settings. 2. Click More Settings, then click Options. 3. Click the Performance tab, then select Enable Bandwidth Throttle. 4. Click and hold the slider to move it left or right. Slide the control to the left to decrease the bandwidth used or to the right to increase the bandwidth available for backups. 5. Decide whether you want MozyPro to always throttle or only during a specified period of the day, such as during office hours. If you select Throttle Between These Hours, specify the range. 6. Decide which days you want MozyPro to throttle, such as during the work-week. Select the specific days on which you want throttle MozyPro. 7. When you have finished changing settings, click OK. Your settings are saved and the Settings window closes. Note: You do not need to be logged in to Windows to back up. However, your computer must be turned on, not in sleep or hibernation mode, and must be connected to the Internet.

Setting Backup Speed Backup Speed determines how much of your computer's resources (CPU) are dedicated to encrypting and backing up your files. You can choose to have faster backups or better performance for your computer. To set backup speed: 1. Right-click the MozyPro icon 2. Choose one of these options: in your system tray, then select Settings.

To quickly set the backup speed, select Backup Speed, then click either Slow, Medium or Fast.
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To have more options in setting the backup speed, go to the next step.

3. Click More Settings. The Settings window opens. 4. Click Options, then click the Performance tab. 5. Under Backup Speed, click and hold the slider, then drag it to the right for quicker backups or to the left for faster computer performance. 6. When you have finished changing settings, click OK. Your settings are saved and the Settings window closes. Note: You do not need to be logged in to Windows to back up. However, your computer must be turned on, not in sleep or hibernation mode, and must be connected to the Internet.

Preventing Backups on Specified Networks


You can prevent MozyPro from backing up your computer when it is connected to the Internet on specifc networks. You may want to do this, for example, when connected to a metered network or a mobile network. When this is set by MozyPro administrators, you cannot deselect a network. To prevent backing up on a specific network: 1. Right-click the MozyPro icon in your system tray, then select Settings. 2. Click More Settings, then click Options. 3. Click the Network tab, then under Network Filter select networks to never use when backing up the computer. If any networks are selected and locked, your MozyPro administrator has chosen for you to never use that network. To change this setting, contact your MozyPro administrator.

Configuring a Proxy Server


If your computer uses a proxy server, you can choose if you want MozyPro to use the server during backups. By default, proxy servers are not used and the Do not use a proxy to connect to servers option is selected. 1. Right-click the MozyPro icon in your system tray, then select Settings. 2. Click More Settings, then click Options. 3. Click Network, then click Setup Proxy.

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Figure 12: Proxy Configuration 4. To use a proxy server, select one of the following Use this proxy server: Enter the proxy server you want MozyPro to use. Use this computer's default proxy server: MozyPro uses the default proxy server configured for this computer. Automatically detect proxy settings: MozyPro configures the proxy server based on your local network proxy settings. Use automatic configuration script: MozyPro uses the specified script to activate the proxy service. Enter the URL where the script is located. Import Windows Proxy Settings: MozyPro automatically copies your existing Windows proxy settings at the time you select it. It does not continually monitor your Windows proxy settings for modifications. If your proxy settings change, you need to re-import your settings again using the Proxy Configuration window.

5. Select a Proxy authentication option: My proxy server does not require authentication: No authentication is used. My proxy server authenticates my computer via the domain: Uses your domain for authentication. My proxy requires a user name and password: Specify the user name, password, and domain (optional) for the proxy server.

6. Click OK to save your settings. 7. When you have finished changing settings, click OK. Your settings are saved and the Settings window closes. Note: You do not need to be logged in to Windows to back up. However, your computer must be turned on, not in sleep or hibernation mode, and must be connected to the Internet.

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Overview of Proxy Server Settings A proxy server is a server that sits between a computer and the internet. The proxy server receives requests from a computer inside the network, performs the action requested, and then returns the results to the requesting computer. The following table provides a description of the proxy server settings available in MozyPro:
Setting Do not use a proxy to connect to servers Description Indicates that this client is not required to connect through a proxy server or that there is no proxy server on the network. This is the default selection. Allows you to define a specific proxy server that should be used. Enter the IP Address or the host name of the proxy server. This option will use the proxy server that has been configured for the machine based on the group policy settings for the user account. Allows Mozy to check for any proxy servers configured for the computer. Proxy configuration settings are checked in the following order: DNS or WINS pointer to a PAC script URLs pointing to a PAC script Check for a default proxy in the group policy If no proxy configuration is found, connect to the internet directly. Use automatic configuration script Allows you to define a URL that points to a PAC script which contains the configuration information for the proxy server you want to use. If you have a proxy server defined for Internet Explorer, this option allows you to import those settings automatically. If a username and password are required, these will need to be entered manually to complete the proxy setup.

Use this proxy server: Use this computer's default proxy server Automatically detect proxy settings

Import Windows Proxy Settings

For more advanced configuration settings, such as defining IP ranges and URL filtering, please see Proxy Server Advanced Settings on page 38 Proxy Server Advanced Settings If you manage traffic directly through your firewall or through advanced configuration of your proxy server, you may need to update your configuration to include the following:
Setting Ports used by MozyPro Required Values Port 80 Port 443 IP Ranges required: (if you only allow connections to specific IP addresses on the above ports) 65.44.121.0/24 74.112.144.0/21 173.243.48.0/20 berkeleydata.com mozyoem.com mozy.com mozypro.com mozyenterprise.com

URLs used by MozyPro (if you use URL filtering)

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Setting Advanced Options


1. Right-click the MozyPro icon in your system tray, then select Settings. 2. If prompted, enter your username and password. 3. Click More Settings, then click Options. 4. Click the Advanced tab, then select the options you want to activate. Deselect any undesired options. If settings are visible but you cannot access them, see If Settings Are Greyed Out on page 149 for more information.
Automatically update the client software without prompting me Automatically log me in to the Settings window and to my online account Automatically installs any updates as soon as they are released. It is selected by default. Saves your username and password. It is selected by default. Use of this option means you do not need to log in when you: open the Settings window. click Access your files online either on the Restore tab on the Settings window, or on the Backed up files window, or from the MozyPro system tray menu. Show status when a backup completes Show all pre-configured backup sets Show advanced backup set features Show the virtual drive in Computer Show the restore option on the right-click menu in Windows Explorer Enable support for backing up open files Opens the Status window when a backup has completed. It is selected by default. Shows every possible default backup set on the Backup Sets tab, regardless of whether any files on your computer could be selected by them. It is not selected by default. Lets you define a backup set that prevents files from being backed up, rather than includes files to back up. It is not selected by default. Displays the virtual drive, MozyPro, when you open My Computer. It is selected by default. Displays the Restore Files in Folder entry in the right-click menu in Windows Explorer. It is selected by default. Lets MozyPro back up both open and locked files. This is not available on systems that do not have an NTFS-formatted drive, or on Windows 2000. It is selected by default. Lets MozyPro back up files that have been EFS encrypted. Note: You cannot use Mozy 2xProtect local backup for EFS encrypted files. To use Mozy 2xProtect local backup, you must deselect any EFS encrypted files from your backup set. It is not selected by default. Allow backup and display of protected operating system files Displays the C:\Program Files and C:\Windows folders to allow selection of files within them for backup. When this option is not selected, no files in these folders are backed up. Hiding these folders assists users in making wiser backup choices. It is not selected by default. Displays additional information about your backup or restore in the Status window such as the number megabytes. It is not selected by default. Choose the language for MozyPro. Note: To completely apply the change, MozyPro will restart.

Enable support for backing up EFS encrypted files

Show more details in Status window Language

5. When you have finished changing settings, click OK. Your settings are saved and the Settings window closes. Note: You do not need to be logged in to Windows to back up. However, your computer must be turned on, not in sleep or hibernation mode, and must be connected to the Internet.
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Understanding Local Backup


In addition to backing up your files to the online backup servers, you can use Mozy 2xProtect to back up the same files to a drive which is attached to your computer or to a network drive using a UNC path. This lets you keep a snapshot of your last online backup locally, so that you can immediately restore from your local backup, rather than wait for a restore request to be fulfilled. This provides you with a second level of protection as well as convenience. Local backup also includes a version history, which saves up to five previous versions of a file, so you can recover a file you accidentally changed or deleted. This provides an additional level of protection for your files. For more information, see Local Backup Version History on page 41 Local backups occur simultaneously with your online backup, and back up exactly the same files. If your online backup stops in the middle of a backup, your local backup continues. If the local backup drive is unavailable, your online backups continue as scheduled. The next time the local backup drive is available, your data is backed up to the local drive. If you remove a local backup drive after a backup and replace it with a new drive that does not contain any backup data, all of your backed up data will be synced to the new drive, as long as it has the same drive letter. If a local backup occurs when an online backup cannot occur, such as if you have no internet connection, the status will show either Preparing data or Communicating with server until the local backup is complete. If you directly access files on your local backup drive, and if you do delete any folder in that backed up set, that folder will no longer be backed up locally; however, it will still be backed up online. If a restore is ever necessary, any files you deleted from the local backup drive will be restored from the online backup. Just like your online backup account, you can see local backup events in your history, but you will see only whether a local back up was successful; you will not see details. Only final status information is provided for local backup, though during a local backup to a removable drive, you may see indications of drive activity. The maximum size of your local backup is the same as your online backup account. For example, if your account is limited to 2 GB, then your local backup is also limited to 2 GB. Requirements for Using Mozy 2xProtect Local backup works with either the NTFS or FAT32 file system; however, FAT32 does not support backing up files larger than 4 GB. You can use local backup with an internal drive, or an externally attached USB or Firewire drive; however, the drive must have an assigned drive letter. If the Status window shows that the backup was successful, but you also see this message, An attempt n minutes ago was incomplete with a link to LocalBackupError0, this means that the online backup was successful, but that the local backup was not. This is because the drive you had used for local backup is not connected. You can use local backup with a network drive using the UNC path. You cannot use local backup for files that are locally EFS encrypted. If you are backing up EFS encrypted files online with MozyPro, you must deselect them before your first local backup with MozyPro. If there is not enough room on the drive selected for local backup, the local backup fails and DISK FULL is entered in the error log file. Because the local backup failed, no files are written to the drive, and therefore the drive will not actually be full as reported in the log file. Avoid deep file paths. Local backup cannot back up a file with a full path and file name that is longer than 260 characters. Local backups are made to the root of the drive. You cannot specify a path on the local drive, to back up to a specific folder on that drive.

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Using the Settings Window

Local Backup Version History


When new versions of files are backed up with Mozy 2xProtect, older versions of those files can be automatically moved to a separate version history folder on the drive you selected for local backup. Files you either delete from your computer or deselect from backing up are also retained in that same version history folder. You can use Windows Explorer to retrieve files from the Mozy 2xProtect version history folder on your local backup drive. Note: Each time a file is moved to the version history, an entry is added to the History tab on the Settings window, so you can monitor the activity of the version history. For more information, see Understanding the History Tab on page 42. The Mozy 2xProtect version history shares drive space with the local backup itself. By default this limits its size according to both the size of the drive and the space used by Mozy 2xProtect. You can set the maximum size for Mozy 2xProtect version history to prevent it from growing too large. If you do not want to use Mozy 2xProtect version history, set the maximum size to zero. You can also set the maximum size of files to save in version history, which prevents it from being filled too quickly with large files. Version history can store up to five previous versions of a file, space permitting. When the version history folder is full, because either the drive is full or the size limit you set for the folder has been reached, the oldest versions of files are deleted to make room for new files. Version history for local backup is not an archive. Do not assume that Mozy 2xProtect version history is any more than a convenient temporary location from which to retrieve a file you accidentally deleted or changed. If you need to recover a file from version history, use Windows Explorer to access the version history folder. The files in the folder are organized in the same way as they are on your computer's hard drive. The folder is located at mozyLocalBackup\<computer_name>-history on the drive you selected for Mozy 2xProtect, where <computer_name> is your computer name. Filenames in the version history folder use the original filenames with a epochtime timestamp appended. If you are interested, you can search the Web for sites to help you convert the timestamp to a date and time meaningful to you, but basically, the larger the number, the more recent the file. You can copy any files in the version history folder to any other folder you want in the same way you would copy any other file in Windows. After copying the file, you can rename the file, if wanted, and open the file as usual with the application that created it.

Set Up Local Backup


You can create a local backup of your files in addition to sending your files to the Mozy data center. To set up Mozy 2xProtect: 1. If the drive you intend to use for local backup is removable, such as a USB drive or an external hard drive, ensure it is connected. 2. Right-click the MozyPro icon in your system tray, then select Settings. 3. Click More Settings, then click Options. 4. Click Mozy 2xProtect , then select Enable local backup. If settings are visible but you cannot access them, see If Settings Are Greyed Out on page 149 for more information. 5. In the Drive field, select the drive where you want your local backup files stored. Note: While it is possible to select a drive that you are backing up files from, we caution you against doing this because if your computer crashes, you lose both your files and your local backup.

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If you select Add Network Share, you are prompted to provide the UNC path and the user name and password so that MozyPro can back up to the network drive. 6. In the Version History section, make any wanted changes.
Maximum file size Maximum size of history folder Specifies the maximum size file that can be added to the version history. Use this to save space by excluding large files from the version history. Specifies the maximum size of the version history folder. By default, the size of the folder is only limited by the size of the drive storing the history and the local backup with which the history shares space. If you do not want to store a history, set this to 0.

.For more information, see Local Backup Version History on page 41 . Note: The history is located at mozyproLocalBackup\<computer_name>-history on the drive you selected for the Mozy 2xProtect backup, where <computer_name> is your computer name.

Understanding the History Tab


The History tab shows all attempted MozyPro backups and restores. The top pane lists all the backups and restores, and the bottom pane shows the details for each backup and restore. In the detail pane, any files either deleted from the computer or deselected from backing up are shown as marked for deletion after the 30-day retention period. These files are immediately no longer counted against your use of storage space. For more information, see About Deleting, Moving, and Renaming Files on page 29. If you are using the Mozy 2xProtect version history, files added to the version history folder are also shown.

Figure 13: History The following information is displayed in the top pane: The start time
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Using the Settings Window

Type of backup or restore Duration Result Number of files included Size of the entire backup or restore Number of files encoded and transferred Size of backup or restore and encoded files

Viewing Backup and Restore History


To open History on the Settings window: 1. Right-click the MozyPro icon in your system tray, then select Settings. 2. SelectMore Settings, then click History. 3. Click a backup or restore in the top pane. The list of files for that backup or restore appears in the bottom pane. You can sort by any of the column headings in either pane. 4. (Optional) Click Clear History to clear the history. 5. When you have finished changing settings, click OK. Your settings are saved and the Settings window closes. Note: You do not need to be logged in to Windows to back up. However, your computer must be turned on, not in sleep or hibernation mode, and must be connected to the Internet.

You can also see History by right-clicking the MozyPro

icon in your system tray, then clicking History.

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Chapter 4
Understanding the Status Window
The MozyPro Status window lets you see the status of the latest backup or restore, and start a backup manually. It also provides access to see what files are backed up, to restore files, to change your settings, and to get more space for your backups. MozyPro users must contact their local MozyPro administrator to request more storage space.

Figure 14: Status Window After a backup or a restore has been attempted, the Status window displays whether the backup or restore was successful, and when it was completed. If an error occurred during the backup or restore, the window displays an error code with a brief explanation for the error and a link for more information. An indication is made if any files are marked for permanent deletion from the data center after the 30-day retention period. This happens either when files are deleted from your computer or when files are deselected from backing up. Such files immediately stop counting against your use of storage space. This also alerts you when files you want to back up are not being backed up in situations like these: A drive on your computer is malfunctioning, causing some or all files to appear to be missing and therefore deleted. In the time before those files are permanently deleted from the data center, you can resolve the issue with the drive, possibly by restoring your files to a replacement drive. Files on your computer may have been unintentionally deleted or deselected from backing up. A drive on your computer is not connected while MozyPro is backing up, so its files are considered deleted. If you reconnect that drive during a subsequent backup within the retention period, all files marked for deletion from the data center are un-marked and reassociated with their counterparts on your hard drive. If you wait to reconnect that drive until after those files are deleted from the data center, you may need to re-select those files and back them up again from scratch. If you make a habit of reviewing the Status window when backups complete, you can notice if there is a problem with your computer and be able to take action.

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The following topics are available:

Topics:

Using the Status Window Seeing Additional Progress Information on the Status Window Seeing What Files Are Backed Up

Using the Status Window


The MozyPro Status window lets you see the status of a current backup or restore, and start a backup manually. It also provides access to see what files are backed up, to restore files, and to change your settings.

Figure 15: Status Window 1. Right-click the MozyPro icon in your system tray, then select Status. 2. On the Status window, you can select any of the following options:
Start Backup Starts a backup. If you see a message that the backup failed because of bad credentials, the most likely cause is that you changed your password in your online account pages. To change your password in the MozyPro software, click Set credentials now, then change your password to match the password you set online. Pause Backup Pauses the backup. Available only if a backup is in progress. Stop Restore Stops the restore. Available only if a restore is in progress. Files backed up Change % Complete Opens the Backed up files window, where you can see detailed information about currently backed up files. Opens the Scheduling tab, where you can change when your files are backed up. (Optional) Shows how much of a backup in progress is complete. For more information, see Seeing Additional Progress Information on the Status Window on page 47.

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Understanding the Status Window

Restore Files Settings

Opens the Restore tab, where you can find files to restore. Opens the Settings window.

Seeing Additional Progress Information on the Status Window


You can choose to see additional information on the Status window for backups in progress. To toggle additional progress information on or off on the Status window: 1. Right-click the MozyPro icon in your system tray. 2. Click Settings, then click Enable Advanced View. When Enable Advanced View is on, the % Complete for any backup in progress is visible on the Status window. This is the size of all the files backed up so far out of the total size of all the files selected for backup. Additionally, the number of files backed up so far is visible.

Seeing What Files Are Backed Up


In addition to seeing the history of your backup and restore transactions, you can see what files are backed up. Before and after a backup, you see only the Files backed up list. But while files are being backed up, you can also see the Files awaiting backup list. To see what files are backed up, choose one of these options: Right click the MozyPro icon in your system tray On the Status window, click Files backed up. , then click View Backed Up Files.

Figure 16: Backed up files window The Backed up files window shows detailed information about currently backed up files. The Files awaiting backup list appears only during a backup. You can do any of these actions:

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Action Find a file

Description In the Search for field, type characters to use in searching for files, then click Search. You use letters, numbers, symbols, spaces and the wildcard. The search looks for these characters in the name of the file, and in the full path of the folder. To once again see the complete list of all files, clear the Search for field, then click Search. Click the label of any column to sort by that column, either in ascending or descending order. You can sort with these columns: Name: The name of the file, including its extension. In Folder: The full path for the folder the file is in on your computer. Size: The size of the file. Type: The type of file. Date Modified: The date and time the file was last modified on your computer.

Sort the list

Resize a column

Hover your mouse pointer over the right side of the column label. When the mouse pointer changes to re-size mode, either double-click to expand to the width of the longest information in the column, or click and drag to manually expand or condense the column.

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Chapter 5
Restoring Files from the Client
The following table describes the ways you can restore files using MozyPro:
Option The Restore tab MozyPro Right-click restores Description Lets you restore files from the Settings window in MozyPro. The Restore tab does not appear until after the first backup has taken place. Lets you restore files from a virtual drive using either file explorer window or the My Computer window. Lets you restore files from the file explorer window or My Computer window by right-clicking in the window and selecting the files to restore.

You can also restore files to a new computer from a previously backed up computer. For more information, see Replacing a Computer on page 127.

Topics:

Restoring Files Using the Restore Tab Performing VSS Restores Using the MozyPro Virtual Drive Right-Click Restores

Restoring Files Using the Restore Tab


You can restore files from the Restore tab on the MozyPro Settings window. When you restore this way, your files are automatically restored to the folders they were in originally, at the time they were backed up, unless you specify a different destination folder. You can restore a single file, many files, an older version of a file, or even all your files. If you know part of the name of the file, you can search for it. Or if you know where on your computer a file was when it was backed up, you can browse for it. You can overwrite files existing on your computer with the versions you are restoring, or you can keep the version on your computer already as well as the restored, renamed version. If you have chosen to use Mozy 2xProtect, and if that local backup drive is connected, files are restored from that drive instead of over the Internet. If any files cannot be restored from the local backup for some reason, they are downloaded from the MozyPro servers. Important: You cannot use the Restore tab until after the first backup is complete, or while your computer is backing up.

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Figure 17: Restore Tab To restore files using the Restore tab: 1. Right-click the MozyPro icon in your system tray, then select Settings. 2. If prompted, enter your user ID and password. 3. Select More Settings, then click Restore. Tip: You can also click Restore Files in the Status window or right click the MozyPro icon in the system tray and select Restore Files. 4. Choose one of the following options: To restore the most recent version of files you search or browse for regardless of when they were backed up, click Search All. To restore from a backup made at a specific date and time, click Search by Date, then in the top right corner of the Restore tab, choose the date and time. Note: All files deleted or deselected from backing up in past 30 days are shown, and will be automatically included unless you specifically deselect them. For information, see About Deleting, Moving, and Renaming Files on page 29. 5. Choose one of the following options: To search for files using any part of the filename, in the Search for box, type a part of a file name to search for, then click Search. To look for files, folders or backup sets to restore, in the left pane, click the drive, folder, or backup set from which to restore files. Observe the appearance of the checkboxes as you select and deselect items to know whether they are completely included, partly included, or excluded.

6. (Optional) To restore specific files, in the right pane, select the files to restore.

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7. Choose one of the following options:


Choose a specific folder to restore files to Click Browse. Browse to the destination folder, creating a new folder if necessary, then click OK. In the Destination Folder field, see the full path of the folder where all the selected files will be restored to. Inside the destination folder, the files will be restored into the folder structure they were in when they were backed up.

Automatically restore the selected files into the Ensure that Destination Folder is blank. original folder structure they were backed up in

8. Select whether to overwrite existing files in the destination folder, or whether to rename files being restored and preserving the files currently in that location, adding the renamed restored version. 9. Click Restore Files. The Status window opens, showing the progress of files being restored.

Figure 18: Status Window

Performing VSS Restores


If you have server license, and you backed up VSS data such as Microsoft SQL Server, Microsoft Exchange Server, Active Directory, and the Windows File Replication Service (for example, SYSVOL), you can use the VSS Restore to recover this data. Important: This functionality is only available with a MozyPro server license. The process for restoring VSS data is slightly different depending upon the type of data you are restoring.

Restoring Microsoft Exchange Server Data


This task is made up of these sets of steps: Dismount All Mailbox Stores on page 52 Perform the Restore on page 52 Mount All Mailbox Stores on page 52

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Dismount All Mailbox Stores Before you restore the Microsoft Exchange data, you must dismount all the mailbox stores. 1. Open the Microsoft Exchange System Manager and navigate to the Servers folder. 2. Expand each storage group. 3. For each mailbox store, right-click the mailbox store, then click Dismount Store. Perform the Restore Once each mailbox store has been successfully dismounted, you can perform the restore. 1. Right-click the MozyPro icon in the system tray, then click Restore Files. 2. Click VSS Restore. 3. Select the VSS: MS Exchange Server backup set. Caution: Selecting the Authoritative Restore forces the restored directory database to be replicated to other servers on the domain after the backups have been restored. 4. Select the method used to access the backup set: Download files from the MozyPro Remote Backup Server. Use previously downloaded restore.

5. If you select to use a previously downloaded restore, browse to the location where the files are stored. 6. Click Next. The VSS downloading window appears. Once the data has been downloaded, the VSS writer automatically copies the files to the correct locations. Mount All Mailbox Stores Once the restore has been completed, all mailbox stores need to be mounted. 1. Open the Microsoft Exchange System Manager and navigate to the Servers folder. 2. Expand each storage group. 3. For each mailbox store, right-click the mailbox store, then click Mount Store.

Restoring Active Directory and SYSVOL Data


This task is made up of these sets of steps: Restart the Server in Directory Service Restore Mode on page 52 Restore Data to Active Directory and SYSVOL on page 53 Restart the Server in Directory Service Restore Mode Before restoring data to Active Directory and SYSVOL, you must restart the server in Directory Service Restore mode. 1. Reboot the server.

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2. During the reboot process, press and hold the F8 key on the keyboard. 3. When the Windows Advanced Options menu appears, select Directory Services Restore Mode, then press Enter. 4. When the Authentication window appears, log in as the local administrator. Restore Data to Active Directory and SYSVOL Once you have restarted the server in Directory Services Repair mode, you are ready to begin the restoration process. 1. Right-click the MozyPro icon in the system tray, then click Restore Files. 2. Click VSS Restore. 3. Select VSS Active Directory and SYSVOL. Caution: When you select the Authoritative Restore, Windows causes Active Directory to replicate and overwrites objects and object trees of objects to all domain controllers in the domain. 4. Select the method used to access the backup sets: Download files from the MozyPro Remote Backup Server. Use previously downloaded restore.

5. If you select to use a previously downloaded restore, browse to the location where the files are stored. 6. Click Next. The VSS downloading window appears. Once the data has been downloaded, the VSS writer automatically copies the files to the correct locations. After successfully restoring Active Directory and SYSVOL, restart Windows Server in normal mode, then log in as the domain controller Admin.

Restoring Microsoft SQL Server Data


1. Click Start > Run, type Services.msc, then click OK. 2. Right-click the SQL Server service, then click Stop. Note: Do not stop the SQL Server VSS writer process. 3. 4. 5. 6. Right-click the MozyPro icon in the system tray, then click Restore Files. Click VSS Restore. Select the VSS: MS SQL Server backup sets that need to be restored. Select the method used to access the backup set: Download files from the MozyPro Remote Backup Server. Use previously downloaded restore.

7. If you select to use a previously downloaded restore, browse to the location where the files are stored. 8. Click Next. The VSS downloading window appears. Once the data has been downloaded, the VSS writer automatically copies the files to the correct locations.
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9. Click Start > Run, type Services.msc, then click OK. 10. Right-click the SQL Server service, then click Start.

Restoring COM+
1. Right-click the MozyPro icon in the system tray, then click Restore Files. 2. Click VSS Restore. 3. Select the VSS: COM+ backup set: Download files from MozyPro Remote Backup Server. Use previously downloaded web restore or files copied from DVD restore.

4. If you select to use a previously downloaded restore, browse to the location where either the files or the DVD is stored. 5. Click Next. The VSS downloading window appears. 6. Once the data has been downloaded, the VSS writer automatically copies the files to the correct locations. Once you have completed the restore, you must restart Windows for the restore to take effect.

Restoring the Registry


1. Right-click the MozyPro icon in the system tray, then click Restore Files. 2. Click VSS Restore. 3. Select the VSS: Registry backup set: Download files from MozyPro Remote Backup Server. Use previously downloaded restore.

4. If you select to use a previously downloaded restore, browse to the location where the files are stored. 5. Click Next. The VSS downloading window appears. Once the data has been downloaded, the VSS writer automatically copies the files to the correct locations. Once you have completed the restore, you must restart Windows for the restore to take effect.

Using the MozyPro Virtual Drive


The virtual drive lets you restore files and folders the same way you would access files and folders on your hard drive. You access the virtual drive, find the files and folders you want to restore, and choose to restore the files and folders. 1. Access your My Computer or Windows Explorer window using one of the following methods: Double-click the My Computer (Computer for Windows Vista and 7 users) icon on your desktop. Click the Start menu or your desktop, and then click My Computer (Computer for Vista and 7). Right-click the Start menu or your desktop, and then click Explore (Open Windows Exploder for Vista and 7) , and then click My Computer (Computer for Vista and 7).

2. When the file listing appears, select MozyPro. 3. Navigate to the folders and files you want to restore.

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You might need to select from a number of different dates and times of backed up files. 4. Select the most recent or the specific files you require. 5. Right-click on the folder or file and select Restore from the drop-down menu. 6. (Conditional) If, in the case of a corrupted file, a file by that name exists on your local drive, either overwrite or rename the file when prompted by MozyPro. If you know the file is corrupted and would like to overwrite the file, click Overwrite . If you are unsure, click Rename and rename the file. Be sure to keep track of the new file you created. The Status window opens showing the progress of your file restore.

Right-Click Restores
The right-click restore lets you right-click in a Windows Explorer window and select the files to restore. The right-click restore is the simplest and most efficient way for Windows users to perform a restore for a small number of files in the event of accidental loss, deletion, or corruption. You can restore a single file, multiple files in a folder, or a previous version of a file. To restore files across multiple directories, use the Restore tab in Settings. See Restoring Files Using the Restore Tab on page 49 for more information. 1. Open Windows Explorer.
Windows 2000/XP/2003 Navigate to My Computer using either the Start menu or the desktop icon. Right-click on the Start button, click Explore. Windows Vista/ Navigate to Computer using either the Start menu or the desktop icon. Right-click on the Start button, click Open Windows Explorer.

2. Browse to the file or folder you want to restore. 3. Select one of the following options:
Restore Files in Folder Right-click an open space in the Windows Explorer window, then click Restore Files in Folder. A new window opens and displays the files available to be restored. Restore Previous Version of a File Right-click the file, then click Restore Previous Version. A new window opens and displays the previous versions of the file that are available to be restored.

4. Select the files or file versions you want to restore from the list, then right-click the selected files or folders. 5. Select one of the following options:
Restore Restore to Used to restore the files or folders to the same location. If the file already exists, you must select whether you want to Overwrite, Rename, or Cancel the restore. Used to restore files or folders to a new location. Browse to the location where you want to save the files, then click Save.

The Status window displays the progress of your restore.

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Chapter 6
Getting Your Files with Web Access
This chapter contains the following topics:

Topics:

Log In Online to Access Your Files Understanding MozyPro Online Do You Need Emergency Restore? Understanding the Dashboard Choosing Files Understanding Delivery Methods Getting Your Files Using Stash Online Log Out of Web Access Troubleshooting

Log In Online to Access Your Files


You can use a Web browser to log in to your account online. Online, you can: access files backed up from all computers on your account. access files in your online Stash. Note: When you log in to your account online, you may be required to verify your email address or to pass the CAPTCHA test. For more information, see What is CAPTCHA? on page 58 These measures increase security and validate your email address when you activate your account or change your email address. To log in to your account with a Web browser: 1. Use a Web browser to log in to your account online. a) Log in to your account online at the URL provided by your MozyPro administrator. It should resemble this, https://subdomain.mozypro.com/login, where subdomain is replaced by the actual subdomain for your MozyPro account. b) Specify your email address and password in the appropriate fields, then click Log In. 2. (Conditional) If your attempts to log in fail, you may see the CAPTCHA test. a) Read the CAPTCHA characters.

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b) Type the CAPTCHA characters, then click Log In. 3. (Conditional) You may see a screen requesting you to verify your email address. If the email address you see on this screen is correct, find the validation message in your email account and click the link to verify your email address. If the email address you see on this screen is not correct, enter a valid address in the Change email field, then click Send. Find the validation message in your email account and click the link to verify your email address. If the email address you see on this screen is correct, but you cannot find the validation message in your email account, click Resend.

Once you have verified your email address, click Go to Account. 4. Find the name of the computer from which you want to restore files, then click Restore Files. The Dashboard appears for access to your files online. For more information, see Choosing Files on page 63.

What is CAPTCHA?
CAPTCHA protects websites by generating tests that humans can pass, but that computer programs cannot. This prevents automated software from performing actions which degrade the quality of service, whether due to abuse or resource expenditure. CAPTCHA stands for Completely Automated Public Turing Test To Tell Computers and Humans Apart.

Understanding MozyPro Online


MozyPro lets you download your backed up files from any computer. You can quickly download one or a few files, including older versions of files or files that you deleted from your computer in the past 30 days. You can even restore all your files. Keep in mind that the more files you need to download, the longer it will take. If your initial backup took a long time, you can expect a download of the same files to take a long time as well. You may also choose to pay for your files to be shipped to you, which we call a media restore. Whether your media restore arrives on DVDs or a hard drive depends on the total size of all the files you chose to restore. If you use Stash, you can also easily access files in your online Stash folder from any computer. For more information, see Mozy Stash on page 89 If you're replacing your computer, you should get all your files onto your new computer before you install MozyPro. If your new computer has a different platform, the best way to get your files from Mozy is to order a media restore. For more information, see: What is a Platform or Operating System? on page 142 Choosing Files on page 63 Understanding Delivery Methods on page 73

Do You Need Emergency Restore?


In Web access, Emergency Restore makes it easy for you to restore all your files if your computer has been lost, stolen, or damaged. All your backed up files are packaged into a single set, and you choose how that set will be delivered. For more information, see Restore All My Files on page 65 and Understanding Delivery Methods on page 73.

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Note: If you can still use your old computer, we don't recommend using Web access to get your files onto your new computer. Web access is designed to restore your backed up files, but it is not intended to be a file transfer utility. For more information, see If You Can Still Use Your Old Computer on page 59. With Emergency Restore, files are restored from all drives for the selected computer. Only the most recently backed up versions of files are restored. You can decide whether to restore files marked for deletion. You might want to restore deleted files if you have already installed MozyPro on a new computer and chosen to replace the old computer, and have completed the first backup on the new computer. This is because files no longer present for backup are considered deleted. For more information, see About Deleting, Moving, and Renaming Files on page 29. After you have restored all your files, you can install MozyPro on the new computer with the same user ID and password, choosing to replace your old computer. During the first backup, your files already in the data center are associated with the new computer. You will no longer be able to use MozyPro on your old computer. In Web access and in your account information, you won't see the name of the old computer, but you will see all your files listed under the new computer. If you find that you missed restoring any files, you have 30 days to restore them using either Web access or MozyPro. If You Can Still Use Your Old Computer You may certainly use Web access to migrate files if you wish; however, your experience will probably be better if you move your files yourself, directly between the two computers. This is because it is almost certainly faster than using Web access, and using Web access may not be easier than manually moving files if you are not technically proficient. Many of the necessary tasks in manually migrating files between computers are the same as using Web access to transfer files. Web access is not a file transfer utility intended to help you migrate to a new computer. You can find tools and information to help you do this on your computers and on the internet, or ask a friend who is computer proficient to help you. Many migration tools can help move settings to your new computer and any installed programs, transferring files that are not typically backed up by MozyPro.

Understanding the Dashboard


On the Web access Dashboard, you can see or edit the following: Summary information about your backed up computers or devices. Preferences for your use of Web access, including your start page and whether the Restore Queue is enabled. Download History about your requests to download or restore from Web access. Information about your Stash, if you have one. Notifications from Web access. By default, the Summary tab of Dashboard page appears when you log in to Web access.

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Figure 19: Web access Dashboard

Choose My Web Access Start Page


You can choose which page Web access displays first when you log in. By default, you see the Dashboard page. To choose your start page: 1. Use a Web browser to log in to your account online. a) Log in to your account online at the URL provided by your MozyPro administrator. It should resemble this, https://subdomain.mozypro.com/login, where subdomain is replaced by the actual subdomain for your MozyPro account. b) Specify your email address and password in the appropriate fields, then click Log In. 2. Click Dashboard, and then click Summary. 3. To the right of Preferences, click Edit. The Preferences box appears. 4. Choose whether to see the Dashboard page or the Devices page first when you open Web access. 5. Click Save Preferences.

Enable the Restore Queue


The Restore Queue lets you build a list of files you select from multiple folders, then submit a single request to restore the entire queue. This is useful when you need to download files from more than one folder at a time, yet you don't need to restore all files you've backed up. To choose whether to use the Restore Queue: 1. Use a Web browser to log in to your account online. a) Log in to your account online at the URL provided by your MozyPro administrator.

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It should resemble this, https://subdomain.mozypro.com/login, where subdomain is replaced by the actual subdomain for your MozyPro account. b) Specify your email address and password in the appropriate fields, then click Log In. 2. Click Dashboard, and then click Summary. 3. To the right of Preferences, click Edit. The Preferences box appears. 4. Choose whether to enable the Restore Queue. 5. Click Save Preferences.

See Download History


In Download History, you can see the status of all requests you've made for files, including instant downloads. You can check the progress of requests you've made for media. You can also begin downloading any sets of files you've requested. For more information, see: Understanding Download History on page 61 Understanding Delivery Methods on page 73 Getting Your Files on page 76. To see download history: 1. Use a Web browser to log in to your account online. a) Log in to your account online at the URL provided by your MozyPro administrator. It should resemble this, https://subdomain.mozypro.com/login, where subdomain is replaced by the actual subdomain for your MozyPro account. b) Specify your email address and password in the appropriate fields, then click Log In. 2. Click Dashboard, then click Download History. Download History appears. 3. Review the list of requests you've made. For more information, see Understanding Download History on page 61. 4. Choose any of these actions: To begin downloading a set of files requested by Direct Download, click Waiting. For more information, see Download with the Restore Manager on page 77. To begin downloading a set of files requested by Archive Package, click information, see Download Files Manually on page 78. To cancel a requested restore, if possible, click Download History on page 61. under Action. For more

under Action. For more information, see Understanding under Action.

To see detailed information about a requested set of files, click

Understanding Download History When you click Download History on the Dashboard tab, you can see the status of all requests you've made for files, including instant downloads. You can check the progress of requests you've made for media. You can also begin downloading any sets of files you've requested. For more information, see Understanding Delivery Methods on page 73 and Getting Your Files on page 76.

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Note: Download History refreshes automatically after five minutes. To refresh Download History sooner, click Refresh, above the upper right side of the list.

Figure 20: Download History You can sort Download History in ascending or descending order by clicking any column label. In Download History, you can see this information:
Column Device Name Request Date Type Description The name of the device from which a set of files was backed up. Stash may be listed as well, if you use it. The name you provided for a set of files. The date and time that you submitted your request for a set of files to be restored. Identifies the delivery method you specified when you requested the set of files: Instant Download Direct Download Media Archive Package Restore Status If the type is Direct Download, the statuses are: Waiting: You need to get the Restore Manager to start downloading your files, or You need to start the Direct Download of your files. In Progress: Your files are being restored by the Restore Manager. Completed: Your files have been restored by the Restore Manager. Cancelled: Your restore request has been cancelled. To cancel a request for a direct download, click cancel a request once it is in progress. If the type is Archive Package, the statuses are: Processing: Your files are being prepared for restore. % Complete: Your files are being retrieved. Ready for Download: Click the Download Links to download your files. Downloaded: You have downloaded the set of files. under Action before the status becomes In Progress. You cannot

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Column

Description Expired: Your request and all downloadable files have expired. Cancelled: Your restore request has been cancelled. To cancel a request for an archive package restore, click under Action before the status becomes Ready for Download. You cannot cancel a request once it is ready for download. If the type is Media, the statuses are: 1 of 3 - Preparing Files: Your request restore is being prepared. 2 of 3 - Preparing Media: Your request has completed and is being transferred to media. You will be notified via email once it has been shipped. 2 of 3 - Preparing to Ship: Your requested restore has been transferred to media 3 of 3 - Shipped: Your media restore request has been shipped. Note: Whether you will get one DVD or several, or a hard drive, depends upon the total size of the entire set of files.

Action

Hover your mouse over any request listed, then click one of the following: to see detailed information about this request. to cancel this request. (Once a request status has progressed to a certain point, described above, it cannot be canceled.)

See Notifications from Web Access


You can see all messages from Web access, including updates about the status of requests you've made, system responses, and error messages. To see notifications and messages from Web access: 1. Use a Web browser to log in to your account online. a) Log in to your account online at the URL provided by your MozyPro administrator. It should resemble this, https://subdomain.mozypro.com/login, where subdomain is replaced by the actual subdomain for your MozyPro account. b) Specify your email address and password in the appropriate fields, then click Log In. 2. Click Dashboard, then click Notifications. 3. Review your notifications and messages and take any actions necessary. 4. (Optional) To delete a single notification or message, hover your mouse over the end of a message below Delete All, then click . 5. (Optional) To clear all your notifications and messages, click Delete All, in the upper right corner of the Notifications tab.

Choosing Files
On the Devices tab, you can choose your computer, then search or navigate to select files and folders. You can also click the Stash tab to select files and folders to download or delete from your online Stash. You can use Stash only if your MozyPro administrator has enabled it for you. For more information, see Mozy Stash on page 89.

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Note: You can only delete folders online from your Stash. You cannot delete files online which were backed up.

Figure 21: Devices Tab You can take any of these actions:
Action See files and folders in your online Stash Description Click the Stash tab. You can use Stash only if your MozyPro administrator has enabled it for you. For more information, see Mozy Stash on page 89. Click the Devices tab. In the top left of the Devices tab, click All Devices. Click either or , to the right of All Devices.

See files and folders backed up from your computers. See a different backed up computer or device Change views between List and Gallery Navigate using breadcrumbs

Breadcrumbs begin in the top left of the Devices tab, next to All Devices. They identify where you are looking in your folder structure. They also identify your search results or your backup sets. When looking at your folder structure, the name of the computer is the first part of the breadcrumb. The selected drive name is next, followed by the names of folders as you click down into the folder structure. The name of the folder you are currently looking at is last. If necessary due to length, names of folders may be collapsed to make room for the name of the folder you are currently looking in. Click any part of the breadcrumb to go to that location. If you do this, any files or folders currently selected are no longer selected. To select from among multiple folders, you must use the Restore Queue. For more information, see Select from Different Folders on page 68.

Navigate into a folder

Click the icon or label for the folder. If you do this, any files or folders currently selected are no longer selected. To select from among multiple folders, you must use the Restore Queue. For more information, see Select from Different Folders on page 68.

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Action Navigate to the previous folder or view

Description At the top of List view, click view. . This is not available in Gallery

If you do this, any files or folders currently selected are no longer selected. To select from among multiple folders, you must use the Restore Queue. For more information, see Select from Different Folders on page 68. Sort the view of files and folders differently Change the width of a column in List View Click the label for any column to sort by that column in ascending or descending order. Hover the mouse pointer over the divider between column labels, then when the mouse pointer becomes a pair of arrows, click and drag to change the width of the column. Click the checkbox to the left of the Name column label. Click the checkbox for that file or folder. Under Actions, click Clear Selection. Select files or folders, then under Actions, click Show Details. Select the file, then under Actions, click Download Now. The file is downloaded to your computer. Depending on your Web browser, the file is saved or opened on your computer the same as any other file you download from the internet. Note: Files larger than 512 MB cannot be downloaded this way. For such large files, click More Download Options to use a different delivery method. For more information, see Choose Delivery Method on page 75. Choose the delivery method for the selected files Under Actions, click More Download Options. For more information, see Choose Delivery Method on page 75.

Select all files and folders in the current view Select any single file or folder in the current view De-select all currently-selected files or folders in the current view See information about files or folders Download a single file now

See files considered deleted from your computer in the past 30 days Under Actions, click Include Deleted Files. For more information, see Restore a Deleted File on page 69. Change the date to see files backed up from a specific date Under Actions, click Change Date. For more information, see Select from a Different Date on page 70. If you do this, any files you have already selected will no longer be selected. You can select files from only one date at a time. See versions of a file When visible for a file, click . A list of versions appears. You can select only one version of a file. For more information, see Select an Older Version of a File on page 69. Click in the Search box and begin typing your search term. For more information, see Search for Files on page 72.

Search for files or folders

Restore All My Files


You can use Web access to restore files from a lost, damaged, or stolen computer. For more information, see Do You Need Emergency Restore? on page 58 and Understanding Delivery Methods on page 73. Regardless of the delivery method you choose with Emergency Restore, getting all your files may take some time. Therefore, if you urgently need a few files, consider downloading only those files. For more information, see Select Several Files on page 67.

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Note: Web access is not a utility for migrating files between computers. If you can still use your old computer, you should manually transfer files to the new computer. For more information, see If You Can Still Use Your Old Computer on page 59. To restore all your files: 1. Use a Web browser to log in to your account online. a) Log in to your account online at the URL provided by your MozyPro administrator. It should resemble this, https://subdomain.mozypro.com/login, where subdomain is replaced by the actual subdomain for your MozyPro account. b) Specify your email address and password in the appropriate fields, then click Log In. 2. Click Emergency Restore, in the upper-right corner of the page. The Restore Wizard appears. 3. Select the computer or device to restore files from, then click Next. You can restore all files from only one device at a time. 4. Provide a name for this set of files, up to 64 characters, then click Next. A unique name for each set of files is helpful if you are restoring more than once, or for different devices, or with different files selected. 5. (Optional) Change the date from which to restore to get versions of files from before today, then click Next. For example, if you need versions of files from before your computer was infected with a virus, you can select files up to 30 days old. 6. (Optional) Select Include Deleted Files to include files considered deleted within the past 30 days, then click Next. Important: You should do this if MozyPro was installed on a new computer and the Replace Computer process was used to complete the first backup with none of your files present on that new computer. If this is not selected, none of your previously-backed up files will be included. For more information, see About Deleting, Moving, and Renaming Files on page 29. 7. Choose the delivery method for your restored files, then click Next. For more information, see Understanding Delivery Methods on page 73 and Choose Delivery Method on page 75. 8. When you are notified that your files are available, see Getting Your Files on page 76. After you receive your files and get them onto your computer, you can install MozyPro using the same user ID and password, choosing to replace the original computer. Your first backup associates the files in the data center to your new computer, removing your old computer from your account. This does not take as long as a backup from scratch. Note: If the new and old computers have different platforms (Windows versus Mac), you cannot use the Replace Computer process while installing MozyPro. You can only add the new computer to your account. You may need to delete the old computer from your account first if MozyPro is installed on all the computers permitted by your account. Note: When you first installed MozyPro on your computer, if you chose to use your own encryption key, you must have that key to decrypt files you download or restore. For more information, see How do I decrypt my restore? on page 139

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Download Immediately
You can download a single file immediately. You may also immediately download an older version of a file or a file you deleted from your computer. For more information, see Restore a Deleted File on page 69 or Select an Older Version of a File on page 69. Note: Files larger than 512 MB cannot be downloaded this way. For such large files, you must choose a different delivery method. To restore a single file: 1. Use a Web browser to log in to your account online. a) Log in to your account online at the URL provided by your MozyPro administrator. It should resemble this, https://subdomain.mozypro.com/login, where subdomain is replaced by the actual subdomain for your MozyPro account. b) Specify your email address and password in the appropriate fields, then click Log In. 2. Choose the computer or device to restore files from. The Devices tab shows drives and Backup Sets for the selected computer or device. 3. Find and select the file, then under Actions click Download Now. Note: Files larger than 512 MB cannot be downloaded this way. For such large files, click More Download Options to use a different delivery method. For more information, see Choose Delivery Method on page 75. The file is downloaded to your computer. Depending on your Web browser, the file is saved or opened on your computer the same as any other file you download from the internet. Note: When you first installed MozyPro on your computer, if you chose to use your own encryption key, you must have that key to decrypt files you download or restore. For more information, see How do I decrypt my restore? on page 139

Select Several Files


You can select several files in any folder or an entire folder. If you need to select files or folders from among more than one folder, you must use the Restore Queue. For more information, see Select from Different Folders on page 68. To get several files or folders in a set: 1. Use a Web browser to log in to your account online. a) Log in to your account online at the URL provided by your MozyPro administrator. It should resemble this, https://subdomain.mozypro.com/login, where subdomain is replaced by the actual subdomain for your MozyPro account. b) Specify your email address and password in the appropriate fields, then click Log In. 2. Choose the computer or device to restore files from. The Devices tab shows drives and Backup Sets for the selected computer or device. 3. Find and select any files or folders. If you leave the current folder, any selected files or folders are no longer selected.

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4. Choose any of these actions: To download immediately, click Download Now under Actions. For more information, see Download Immediately on page 67. Note: Selections with a total size more than 512 MB cannot be downloaded this way. For large selections, you must click More Download Options to use a different delivery method. For more information, see Choose Delivery Method on page 75. To choose your delivery method, click More Download Options under Actions. The Restore Wizard appears. For more information, see Choose Delivery Method on page 75.

Select from Different Folders


Before you can select from different folders, you must enable the Restore Queue. For more information, see Enable the Restore Queue on page 60. With the Restore Queue, you can select from among more than one folder at the same time, then submit a single request for all the selected files and folders in the Restore Queue. To select from different folders: 1. Use a Web browser to log in to your account online. a) Log in to your account online at the URL provided by your MozyPro administrator. It should resemble this, https://subdomain.mozypro.com/login, where subdomain is replaced by the actual subdomain for your MozyPro account. b) Specify your email address and password in the appropriate fields, then click Log In. 2. Choose the computer or device to restore files from. The Devices tab shows drives and Backup Sets for the selected computer or device. 3. Select any folders or files you wish, then under Actions click Add to Restore Queue. The added items are identified with . 4. Take any of these actions to continue building the Restore Queue.
Clear Selection Include Deleted Files De-select any files or folders. Does not remove items from the Restore Queue. Only clears all check boxes in the current view. Shows files marked for deletion from the data center within the next 30 days. These files were either deleted or deselected from backing up on your computer. Or, if this is a replacement computer and the first backup is complete, these are files not present on the replacement computer for that backup. Change the date from which all selections are made. This removes all items currently in the Restore Queue because you can select from only one date. See your Restore Queue. To return to the previous view and continue adding to the Restore Queue, click Previous view at the top of the list of items. See all available versions of any selected file. You may add any version of a file to the Restore Queue. See details for any selected items in the current view. Add selected items to the Restore Queue. Remove selected items from the Restore Queue.

Change Date View Restore Queue Show Versions Show Details Add to Restore Queue Remove from Restore Queue

5. To obtain the items in the Restore Queue, under Actions click View Restore Queue, then click Restore Files in Queue. The Restore Wizard appears. For more information, see Choose Delivery Method on page 75.

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Restore a Deleted File


Files may be marked for deletion from the data center for these reasons: A file was deleted from your computer. A file was deselected from backing up. A drive on your computer was disconnected or malfunctioning during backup. MozyPro was installed on a replacement computer and the first backup was completed with files from the original computer not present. Files marked for deletion remain in the data center for 30 days in case the deletion was unintentional. They remain in the same folder structure as on your computer. This grace period gives you time to restore your files in case your original computer was lost, stolen, or damaged. After 30 days, deletion is considered intentional and the files are permanently deleted from the data center. To restore a deleted file: 1. Use a Web browser to log in to your account online. a) Log in to your account online at the URL provided by your MozyPro administrator. It should resemble this, https://subdomain.mozypro.com/login, where subdomain is replaced by the actual subdomain for your MozyPro account. b) Specify your email address and password in the appropriate fields, then click Log In. 2. Choose the computer or device to restore files from. The Devices tab shows drives and Backup Sets for the selected computer or device. 3. Under Actions, click Include Deleted Files. Files marked for deletion are now show in the list of files. 4. Find and select any files or folders, including any files marked (Deleted). For more information, Choosing Files on page 63. Unless you're using the Restore Queue, if you leave the current folder, any selected files or folders are no longer selected. For more information, see Select from Different Folders on page 68. 5. Choose one of these actions: To download immediately, click Download Now under Actions. For more information, see Download Immediately on page 67. Note: Selections with a total size more than 512 MB cannot be downloaded this way. For large selections, you must click More Download Options to use a different delivery method. For more information, see Choose Delivery Method on page 75. To choose your delivery method, click More Download Options under Actions. The Restore Wizard appears. For more information, see Choose Delivery Method on page 75.

Select an Older Version of a File


As you edit files over time, different versions of those files are backed up as far back as 30 days. For more information, see About Deleting, Moving, and Renaming Files on page 29. When you select files in Web access, you can select an older version of any file. You can download any single version of a file immediately, or you can add it the Restore Queue. For more information, see Select from Different Folders on page 68. Within the Restore Queue, you can select only one version of the same file. If you do need
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more than one version of a file, you can download them separately, being sure to save them on your computer in different locations. To select an older version of a file: 1. Use a Web browser to log in to your account online. a) Log in to your account online at the URL provided by your MozyPro administrator. It should resemble this, https://subdomain.mozypro.com/login, where subdomain is replaced by the actual subdomain for your MozyPro account. b) Specify your email address and password in the appropriate fields, then click Log In. 2. Choose the computer or device to restore files from. The Devices tab shows drives and Backup Sets for the selected computer or device. 3. Find the file which has a past version you need, then click . Only versions backed up within the past 30 days are available. If only one version is backed up, the is not available. All available versions for the selected file are listed. 4. Select the version you need, then continue selecting other files if necessary. For more information, see Choosing Files on page 63. 5. Choose any of these actions: To download immediately, click Download Now under Actions. For more information, see Download Immediately on page 67. Note: Selections with a total size more than 512 MB cannot be downloaded this way. For large selections, you must click More Download Options to use a different delivery method. For more information, see Choose Delivery Method on page 75. To choose your delivery method, click More Download Options under Actions. The Restore Wizard appears. For more information, see Choose Delivery Method on page 75.

Select from a Different Date


You may want to choose a specific date from which to select files. You might do this to get files from before your computer was infected with a virus, or get files from a time before a change was made to them. To choose a specific date for selecting files: 1. Use a Web browser to log in to your account online. a) Log in to your account online at the URL provided by your MozyPro administrator. It should resemble this, https://subdomain.mozypro.com/login, where subdomain is replaced by the actual subdomain for your MozyPro account. b) Specify your email address and password in the appropriate fields, then click Log In. 2. Choose the computer or device to restore files from. The Devices tab shows drives and Backup Sets for the selected computer or device. 3. Under Actions, choose Change Date. The Change Date window appears. 4. Select the date from which to view all your backed up files, then click Go. 5. Find and select any files or folders.

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If you leave the current folder, any selected files or folders are no longer selected. For more information, see Choosing Files on page 63. 6. Choose any of these actions: To download immediately, click Download Now under Actions. For more information, see Download Immediately on page 67. Note: Selections with a total size more than 512 MB cannot be downloaded this way. For large selections, you must click More Download Options to use a different delivery method. For more information, see Choose Delivery Method on page 75. To choose your delivery method, click More Download Options under Actions. The Restore Wizard appears. For more information, see Choose Delivery Method on page 75.

Select Using Backup Sets


Backup sets let you see your files in groups according to rules for how your files are automatically selected for back up in MozyPro. For more information, see What are backup sets? on page 72 Backup sets are useful if you know what kind of file you want to restore, but you have no idea what it might be called or where it might be on your computer. They are also useful if you need to quickly restore from a specific category of files, such as Photos and Images or Email and Contacts regardless of drive or folder. You can use backup sets to select entire sets of similar files, or you can choose specific files within a backup set. Note: Backup sets only show if they were used to select your files for back up in MozyPro. If your files are selected for backup using only Files and Folders, then backup sets are not available in Web access. To select files using backup sets: 1. Use a Web browser to log in to your account online. a) Log in to your account online at the URL provided by your MozyPro administrator. It should resemble this, https://subdomain.mozypro.com/login, where subdomain is replaced by the actual subdomain for your MozyPro account. b) Specify your email address and password in the appropriate fields, then click Log In. 2. Choose the computer or device to restore files from. The Devices tab shows drives and Backup Sets for the selected computer or device. 3. Click Backup Sets. The list of backup sets displays. 4. Take any of these actions: To select an entire backup set to restore, select that backup set. To choose specific files or folders from a backup set, navigate inside the backup set, then select any file or folder.

5. Choose any of these actions: To download immediately, click Download Now under Actions. For more information, see Download Immediately on page 67.

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Note: Selections with a total size more than 512 MB cannot be downloaded this way. For large selections, you must click More Download Options to use a different delivery method. For more information, see Choose Delivery Method on page 75. To choose your delivery method, click More Download Options under Actions. The Restore Wizard appears. For more information, see Choose Delivery Method on page 75.

What are backup sets? Backup sets let you easily select groups of files to back up according to criteria like file type and folder location. Each time you save a new file matching the criteria for a selected backup set, MozyPro automatically includes that file in future backups. This means you don't have to manually select new files to include them in backups. (In MozyPro for Mac, this is instead called Suggested Files and Folders.) For example, on a Windows computer, selecting the Word Processing Documents backup set automatically backs up all Microsoft Word, OpenOffice.org, WordPerfect, Adobe Acrobat, and text files on your computer under the My Documents and Desktop folders. All files saved to your computer in these folders with the same file extensions are automatically added to your backups. If you later restore or download any files you have backed up, you can choose to select them according to backup set, rather than searching for them or selecting them according to folder structure.

Search for Files


Search lets you find files and folders from any device or computer, no matter what drive they were backed up from or what backup set they belong to. You can search your online Stash as well. For more information, see Mozy Stash on page 89. You must provide at least two characters (letters, numbers or symbols), and you can use the wildcard (*) as long as it's the last character. Search looks for your search term anywhere in the file or folder name, including the file extension. You can see only one set of search results at a time. To search for files or folders: 1. Use a Web browser to log in to your account online. a) Log in to your account online at the URL provided by your MozyPro administrator. It should resemble this, https://subdomain.mozypro.com/login, where subdomain is replaced by the actual subdomain for your MozyPro account. b) Specify your email address and password in the appropriate fields, then click Log In. 2. Type the search term in the Search box, then click . You must type at least two characters (letters, numbers or symbols), and you can use the wildcard (*) as long as it's the last character. 3. Choose one of these actions: To search a different computer or device, select it under Search, then click .

To search your online Stash, click Stash under Search, then click . To use one of the last five search terms you used, choose one of them under Recent Search, then click . To clear text from the Search box, click .

The search results are displayed.

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4. Select any files or folders. For more information, see Choosing Files on page 63. Unless you're using the Restore Queue, if you leave the search results, any selected files or folders are no longer selected. For more information, see Select from Different Folders on page 68. 5. Choose any of these actions: To download immediately, click Download Now under Actions. For more information, see Download Immediately on page 67. Note: Selections with a total size more than 512 MB cannot be downloaded this way. For large selections, you must click More Download Options to use a different delivery method. For more information, see Choose Delivery Method on page 75. To choose your delivery method, click More Download Options under Actions. The Restore Wizard appears. For more information, see Choose Delivery Method on page 75. To delete the selected files or folders from your Stash, click Delete under Actions. Note: Items can only be deleted from your Stash. You cannot delete items from your files backed up online; however, if you delete any files from your computer or if in the backup software you deselect any files from backing up, they are marked for deletion from the data center during the next backup and no longer count against your use of storage space.

Understanding Delivery Methods


After you use Emergency Restore or select files then click More Download Options, you can choose the delivery method for your files. Consider these questions to use the best strategy and delivery method. For more information, see Delivery Method Descriptions on page 74.
Question How fast do I need my files? Strategies Downloading many files can take time. Exactly how much time depends on the total size of the set of files you are downloading, the speed of your internet connection, and many other variables. Remember, if your very first backup was large and took a long time, it will also take quite some time to download all those files. If you need only some of your files urgently, consider choosing them in a separate set. Because that set is likely to be smaller, you should be able to download it faster. You can choose the less urgent files for a later, separate download. Or you can get them in a media restore. If you have very many files, Ship on Media may be a better delivery method if you're willing to pay for it. Delivery time depends on the total size of the selected files and on how many other customers have also requested a media restore. It can take 2-5 days to prepare the files and put them onto the DVDs or hard drive, as well as time for the express shipping. Holidays and weekends may add time as well. For a very large set of files, it may be faster than downloading. Am I willing to pay to have media shipped When you choose Ship on Media, you see your charges for shipping, processing and the media. to me? Ship on Media is particularly recommended in these situations. Restoring your files to a computer with a different platform (Mac versus Windows). While it is possible to download to a different platform, you must be prepared to cope with the technical challenges of doing so on your own. Using Emergency Restore, or when the total size of files you selected is larger than 200 GB. This is because if you are not technically proficient, it can be difficult and time consuming to manage downloading a very large set of files or many smaller sets of files.

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Question

Strategies Downloading your files is not practical due to factors such as difficulty and time, particularly if you have already installed MozyPro on the new computer, replacing an old computer.

How big are the files I need, both in quantity and total size?

If you plan to download your files, size does matter. If you don't have a fast, reliable internet connection, it may be difficult to download large sets of files. Consider creating several smaller sets of files instead of one very large set. To stay organized, you could select sets of files based on any criteria that work for you, such as: how urgently you need them. their relative importance to you. similar file types, perhaps according to backup set. their location in your folder structure. If choose Ship on Media, size is not a concern. Your files will arrive on DVD unless the total size of all the files you are restoring is over our size threshold. If that happens, your files will arrive on a hard drive instead.

Can I still use my old computer?

Web access is not a file transfer utility intended to help you migrate to a new computer. If you can still use your old computer, you should move your files manually. For more information, see If You Can Still Use Your Old Computer on page 59. If you can no longer use your old computer, you should restore all your files to your new computer before you install MozyPro, replacing your old computer. This lets you take as much time as you need, avoiding the pressure of verifying all your files are restored within 30 days of installing MozyPro. Note: If the new and old computers have different platforms (Windows versus Mac), you cannot use the "replace computer" process while installing MozyPro. You can only add the new computer to your account. You may need to delete the old computer from your account first if MozyPro is installed on all the computers permitted by your account. For more information, see Managing Your Account on page 129.

Does the computer I am restoring to have the same platform or a different platform (Windows versus Mac)? Have I already installed MozyPro on my replacement computer?

While it is possible to download to a different platform, you must be prepared to cope with the technical challenges of doing so. Receiving files on media is better suited to moving files between platforms, particularly because there are time constraints associated with downloading. Therefore, we strongly recommend choosing Ship on Media in this situation. If you have already installed MozyPro on your replacement computer and chosen to replace your old computer, you have 30 days to restore your files. This is because MozyPro does not know why files you backed up are no longer present on the computer being backed up. All files that are not present to be backed up are marked for permanent deletion from the Mozy servers after 30 days. Therefore, you must immediately restore your files. For more information, see About Deleting, Moving, and Renaming Files on page 29. If you are concerned about running out of time while downloading all your files and verifying that you have everything you need, consider choosing Ship on Media instead.

Do I require file metadata, such as Date Created or Date Modified?

When you restore using Web access, metadata is not preserved. If metadata is important, restore those files with MozyPro instead of with Web access.

Delivery Method Descriptions The specific delivery methods you can choose are:

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Delivery Method Recommended: Download using the Restore Manager

Description Lets you install the Restore Manager to quickly stream large files or sets of files in one or multiple download sessions. If you lose your connection or turn off your computer, the Restore Manager will resume where it left off. The Restore Manager can put your files into a location you choose, or if this computer has the exact same operating system and folder structure (including user name), it can automatically put your files into their original location. If the files were backed up on a computer with a different folder structure or platform, you can still easily download them with the Restore Manager. However, after downloading, you will need to move the files into suitable locations. For more information, see What is a Platform or Operating System? on page 142 Keep in mind that if you are downloading very many files, or large files, it will take some time. This is normal. If your very first backup with MozyPro was large and took a long time, do not be surprised if downloading also takes a long time. If this is a concern there are some strategies you can use to have a better experience. For more information, see Understanding Delivery Methods on page 73.

Download Compressed Archives

An archive package compresses the files you selected into a single file, so that it downloads faster. This delivery method is not recommended if you are not technically proficient. When the archive package containing your set of files is ready, you will be notified that you can download it. If the archive package is small, this is quick. If the archive package is very large, it may take some time before you get your notification. Downloading a large archive package may also take some time. After you have downloaded the archive package, you will need to extract your files from it, then manually put all the files where you want them. If the total size of your selected files is more than 200 GB, you should instead choose Ship on Media, or consider creating a few smaller sets of files instead of a single large set. If the total size of your selected files is more than 200 GB, you should instead choose Ship on Media or Download using the Restore Manager, or consider creating a few smaller sets of files instead of a single large set. If you do choose Download Compressed Archives for a very large set of files, for example 1 TB, you may be notified that it is available in separate downloads, rather than a single very large download. This is done on your behalf, because your wait and download times are shorter for smaller downloads.

Ship on Media

Your set of files will be shipped to you on media that you pay for in addition to shipping and processing. This is recommended when you are restoring to a computer with a different platform. For more information, see What is a Platform or Operating System? on page 142 It is also the best choice when the set of files is large enough that downloading is not practical, for example more than 200 GB. Depending on the total size of all the files you selected, you may get a single DVD, a set of DVDs, or a hard drive.

Note: When you first installed MozyPro on your computer, if you chose to use your own encryption key, you must have that key to decrypt files you download or restore. For more information, see How do I decrypt my restore? on page 139

Choose Delivery Method


After you have selected files, you can click More Download Options to choose the delivery method for the files you selected. For more information, see Understanding Delivery Methods on page 73. To choose the delivery method in the Restore Wizard after clicking More Download Options:

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1. In the Restore Wizard, provide a unique name for the set of files selected, up to 64 characters, then click Next. A descriptive name for each set of files is helpful if you are restoring more than once, or for different devices, or with different files selected. 2. Choose one of these delivery methods for your set of files: Recommended: Download using the Restore Manager Download Compressed Archives Ship on Media

For more information, see Delivery Method Descriptions on page 74. 3. Click Next. 4. Choose one of these actions: If you chose Recommended: Download using the Restore Manager, see Getting Your Files on page 76. If you chose Download Compressed Archives, see Getting Your Files on page 76. If you chose Ship on Media, see Provide Shipping and Payment Information for a Media Restore on page 76.

Provide Shipping and Payment Information for a Media Restore Before you can provide shipping and payment information for a media restore, you must select files to restore and then choose the Ship on Media delivery method. For more information, see Choose Delivery Method on page 75. To provide shipping and payment information for a media restore: 1. On the Shipping & Payment window of the Restore Wizard, review the detailed information about how long it takes to prepare and send your restore, and the amount you will be charged. 2. Under Shipping Address, enter details for the address where you will receive the package, then click Next. 3. Under Credit Card Information, enter details about the card you want to pay with, including billing address information. 4. Click Payment and Refund Policy to review this information. 5. Select I agree with Payment and Refund Policy , then click Next. Your set of files is prepared and put onto DVDs or a hard drive, then shipped to you. When you get the package, you will need to extract your restored files and ensure they are put into the appropriate folders on your computer. For more information, see Understanding Media Restores on page 133. Note: You can see current status information about your request to ship on media any time. For more information, see Understanding Download History on page 61.

Getting Your Files


With Web access, you can download a set of files. For more information, see Understanding MozyPro Online on page 58. You can also choose to have them shipped to you on media. For more information, see Choose Delivery Method on page 75. If you added files to a set and chose Download Compressed Archives, see Download Files Manually on page 78.

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If you added files to a set and chose Download using the Restore Manager, see Download with the Restore Manager on page 77. If you added files to a set and chose Ship on Media, the package you receive contains information to help you restore your files. For more information, see Understanding Media Restores on page 133. Note: When you first installed MozyPro on your computer, if you chose to use your own encryption key, you must have that key to decrypt files you download or restore. For more information, see How do I decrypt my restore? on page 139

Understanding the Restore Manager


The Restore Manager is installed onto your computer to download, decrypt, and un-compress your backed up files. Choosing Direct Download and using the Restore Manager allows you to download as many files or folders as you like, and pause, cancel, and resume downloads. If you lose your connection or turn off your computer, the Restore Manager will resume where it left off. You can choose to restores files to their original location (the exact same folder structure they were in at the time of backup, beginning with the name of the drive letter) or to a location you choose. If the computer you are restoring to has the exact same operating system and folder structure, you can choose the former. However, if the operating system or the folder structure is different you should specify the location, and after downloading, you will have to manually move your files to the appropriate folders. For more information, see What is a Platform or Operating System? on page 142

Download with the Restore Manager


Prerequisite: Before you begin, be sure that the destination for the files you're downloading has enough space to hold all the files. If it does not, you can choose another destination, such as a different drive. Or you can make more space available in that destination, perhaps by deleting files you don't need from it, or by moving files from it to a different drive, or by compressing some files. The Restore Manager downloads, decrypts, and un-compresses your files. To download the set of files you requested with the Restore Manager: 1. Choose one of these actions: If the Restore Wizard is still open, read and follow its instructions and prompts. On the Download History tab, find the set of files with the type of Direct Download, then click Waiting. For more information, see See Download History on page 61.

If prompted to do so, download and install the Restore Manager as you would any other program you download from the internet. The exact steps to do so depend on your operating system and the settings for the Web browser you use. 2. (Optional) If the Restore Manager is installed, choose one of these actions: If the Restore Wizard is still open, click Begin Download. On the Download History tab, find the set of files with the type of Direct Download, then click Waiting. For more information, see See Download History on page 61.

3. Open the downloaded .MZD file with the Restore Manager. The Restore Manager login window appears. 4. Enter your Email and Password, then click Next. 5. (Optional) If more than one set of files is pending download, select a set, then click Next. 6. Choose a destination for your files, then click Next.

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Preserve original location Select a new location

If this computer has the exact same operating system and folder structure (including user name), choose this option to download the files into the exact same folder structure they were in when they were backed up. If the operating system or folder structure of this computer is different from the computer the files were backed up from, you should specify the destination. Ideally, this might be different drive on your computer or a new folder you create on your desktop. This is because the files are downloaded and saved into the complete folder structure from the original computer, starting with the original drive name. You will need to manually move files to suitable folders after they are downloaded. Therefore, the location you specify should be one you can easily find. For more information, see What is a Platform or Operating System? on page 142

Note: Be sure the destination has enough space to hold all the files you're downloading. 7. (Optional) Select Overwrite existing files when you've chosen to preserve the original location to keep the versions of files you download rather than any versions of those same files already on your computer. You would want to do this if you're restoring older, uninfected versions of files after removing a virus from your computer. 8. (Optional) If you chose a personal key when you first installed MozyPro, you are prompted to provide your personal key. Enter or import your personal key, then click Next. For more information, see Understanding MozyPro Encryption on page 16. 9. Confirm the details of your download, then click Finish. If you pause the download or lose your connection, Restore Manager picks up where it left off when you resume it. Your files are downloaded to the location you chose. Unless this computer has the exact same operating system and folder structure (including your user name) as the computer the files were originally backed up from, you will need to manually move the files to suitable locations. For more information, see What is a Platform or Operating System? on page 142 If you are downloading to a computer which does not have MozyPro installed, you can click Install Mozy Backup. During installation, you can choose whether to add this computer to your account or to replace a computer already on your account. If the platforms of the computers are different, you cannot use the Replace Computer process. You will have to delete the old computer from your account and add the new computer.

Download Files Manually


If you chose to download an archive package rather than direct download with Restore Manager, you should use a download manager. Web browsers such as Firefox or Safari provide their own download managers. This is because restores can be large, and therefore can take some time to completely and successfully download. If the download process has any problems or disruptions, a download manager can restart the process where it left off, rather than starting the entire download again from the beginning. You can search for and obtain download managers on the Internet. To download the restore you requested: 1. Use a Web browser to log in to your account online. a) Log in to your account online at the URL provided by your MozyPro administrator. It should resemble this, https://subdomain.mozypro.com/login, where subdomain is replaced by the actual subdomain for your MozyPro account. b) Specify your email address and password in the appropriate fields, then click Log In. 2. Click Dashboard, then click Download History. Download History appears. For more information, see Understanding Download History on page 61.

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3. In the list of requests you've made, find an Archive Package typw with a status of Ready for Download, then click . The Restore Details window appears. 4. Under Downloads, click the link to download this package. If the request was large enough, there may be more than one download. 5. Save the compressed restore file to your Desktop. This file may resemble a folder. It contains all your restored files in a compressed (or zipped) fashion, to make the file as small as possible so you can download it faster. Note: If you find the file isn't being saved, or if your web browser simply tries to open the file instead of offering to save it, you may need to change your browser settings and try again. For help in doing this, consult your Web browser's help topics. Note: When you first installed MozyPro on your computer, if you chose to use your own encryption key, you must have that key to decrypt files you download or restore. For more information, see How do I decrypt my restore? on page 139 6. Extract your compressed files. If you need instructions, see the appropriate topic. Windows: Extract Downloaded Files If your Windows computer does not have the extraction program supplied by Microsoft, you can search for and obtain one on the Internet, such as 7-Zip. You can download the 7-Zip application at: http://sourceforge.net/projects/sevenzip/files/7-Zip/9.20/7z920.msi/download. To extract a set of files on a Windows computer: 1. Right-click the folder, and then click Extract All. 2. Choose one of these options: If you are using the same computer the files were backed up from, or one with the same operating system, you can restore all the files and folders into the original folder structure they were backed up in. Browse to the drive letter they were backed up from originally, most likely the C:\ drive. If you are using a different computer or one with a different operating system, you can restore all the files and folders into the original folder structure they were backed up in, and from there move them into their final locations. Browse to a drive letter to restore to, most likely the C:\ drive.

3. Click Extract. On the C:\ drive, all the files are restored into the original folder structure they were backed up from. This will take some time because the files are uncompressed as they are copied. In the process, any folders that did not exist are created. Note: If any file with the same name already exists in any folder, you must select whether you want to replace it. If you have Windows Vista or Windows 7, you can also select to copy the file and rename it, thereby by keeping the existing file and adding the renamed restored file to the same folder. Note: If you need move your files and you need more information, see What is a Platform or Operating System? on page 142

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Mac: Extract Downloaded Files To extract a set of files you downloaded on a Mac: 1. Double-click the archive. 2. The Mac Archive Utility will extract the folder in the same location as the archive. In the extraction destination folder, a restore folder is created with the same name as the restore zip file. This restore folder contains all the folders and files you requested to be restored. Inside the folder, the complete folder structure for all the restored files is preserved. This helps you know where to move your restored folders and files to, so that they will be in the same location as they were when they were backed up. For example, if you back up folders and files in your Documents folder, the path for that folder structure might be something like: /Users/your user name/Documents. If you save your restore file in your downloads folder and extract at that location, the path to those restored folders and files becomes: /Users/your user name/Downloads/your restore file name /Users/your user name/Documents. 3. Look at the path for your restored folders and files to identify where you should move them to. 4. Select all the restored folders and files you need to move, then copy them. For example, using the restore path described in the previous example, in the restored folders, click the last Documents folder, then press Command+C. 5. Navigate to the folder that should contain the restored folders and files, then paste them. To continue the example, you would navigate to this folder: /Users/your user name/Documents. 6. Verify that the copied folders and files were pasted into the correct folder. 7. (Optional) If you don't want to keep the zip file and the set of folders and files you extracted from it (you copied them when you moved them, and they may take a lot of space on your computer), find them and delete them. How do I decrypt my restore? When you first installed MozyPro on your computer, you may have chosen to use your own personal encryption key. If so, you must have that key to decrypt files you download from Web access or receive on DVD or hard drive. If you cannot provide that key, neither you nor Mozy will be able to decrypt them. Your experience will be better if you start by putting all your restored files into a temporary folder, perhaps on your desktop. Then you can decrypt using your personal key, and in that process put your files into their final destination. If you are not sure whether you chose personal encryption, try to open a file that you just restored to your computer. Any text file (with the .txt extension) is probably a good choice for this test. If you cannot open the file and if you see any messaging about encoding or encryption, your files were encrypted with your personal key. Windows: Decrypt Restored Files Using Your Personal Key If you chose to use your own personal key when you first installed MozyPro, you must use the MozyPro software to provide your personal key and thereby decrypt files you are restoring from the web. You can decrypt files to a Windows computer or to a Mac, regardless of what computer they were originally backed up from. If you are restoring to a Mac, read this topic: Mac: Decrypt Files Using Your Own Personal Key on page 141. The decryption process is different on different platforms. If you are restoring from one platform to another, there are specific issues you should be aware of. For more information, see What is a Platform or Operating System? on page 142

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Getting Your Files with Web Access

If you chose to use your own personal key when you first installed MozyPro on your computer, you will need to download the Crypto Utility to provide your personal key and thereby decrypt the files you are restoring. To decrypt files you downloaded from Web access or received on DVD or hard drive: 1. Click the appropriate link to download the Crypto Utility. If you use MozyHome, click here: https://mozy.com/downloads/mozycryptoutil.exe If you use MozyPro, click here: https://mozy.com/downloads/mozyprocryptoutil.exe If you use MozyEnterprise, click here: https://mozy.com/downloads/mozyentcryptoutil.exe

2. Save the file to a location you will remember later (such as your Desktop). 3. Right-click on the Crypto Utility file, then click Run as administrator to run the program.

Figure 22: Crypto Utility 4. Select one of the following key options, then click OK.
Enter Key Import Key Enter the password phrase you used to create your personal key. Specify the location of the key you saved locally during the installation.

5. In the Source Folder field, specify the folder where you saved the files you restored.

Figure 23: File Locations 6. In the Destination Folder field, specify the folder where you want to place the decrypted files.
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Note: The Source and Destination folders cannot be the same. If you're restoring to operating system identical to the one you backed up from originally, you can specify the merely the appropriate drive letter. If not, you'll want to understand the information in this topic: What is a Platform or Operating System? on page 142 7. Click Decrypt to decrypt the files. The files are decrypted to the specified destination. Mac: Decrypt Files Using Your Own Personal Key If you chose to use your own personal key when you first installed MozyPro, you must use the MozyPro software to provide your personal key and thereby decrypt files you are restoring from the web. You can decrypt files to a Windows computer or to a Mac, regardless of what computer they were originally backed up from. If you are restoring to a Windows computer, read this topic: Windows: Decrypt Restored Files Using Your Personal Key on page 139. The decryption process is different on different platforms. If you are restoring from one platform to another, there are specific issues you should be aware of. For more information, see What is a Platform or Operating System? on page 142 To decrypt files you downloaded from Web access or received on DVD or hard drive: 1. Right-click the MozyPro icon in the menu bar , then select Open Decrypt.

Figure 24: Decrypt Utility 2. Click Browse next to the Source field to specify the folder into which you saved your restored files. 3. Click Browse next to the Destination field to specify the folder where you want to place the decrypted files. Note: The Source and Destination folders cannot be the same. If you're restoring to operating system identical to the one you backed up from originally, you can specify the merely the appropriate drive letter. If not, you'll want to understand the information in this topic: What is a Platform or Operating System? on page 142

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4. Enter the key to decrypt the restored files. You have two options for entering the key: Option 1: Select Enter the key manually and enter the exact phrase used to create your previous personal key. For example, if you entered "This phrase will be my personal key" when creating your key in the previous installation, then enter this same phrase in the field provided. Option 2: If you retained the personal_encryption_key.dat file, select Import key from file and browse to the location of the file. Select the file and click Open to load the file.

5. Click Decrypt. The files are decrypted to the specified destination folder.

How do I download and install MozyPro?


To download and install MozyPro, follow the instructions in the client quick start guide for the version you need: MozyHome Windows Quick Start guide MozyHome Mac Quick Start Guide MozyPro Windows Quick Start Guide MozyPro Mac Quick Start Guide MozyEnterprise Windows Quick Start Guide MozyEnterprise Mac Quick Start Guide If you are restoring files and you use a Mac, and you need to decrypt your restored files, you must install the MozyPro to enter your personal encryption key.

Using Stash Online


If you are using Stash, you'll see a Stash tab when you log in to MozyPro online. For more information, see Mozy Stash on page 89. On the Stash tab, you can select and download files just as you would for any backed up computer or device. You can also create new folders and upload files from your computer to your Stash online.

Select from Stash


To select folders and files from your Stash online: 1. Use a Web browser to log in to your account online. a) Log in to your account online at the URL provided by your MozyPro administrator. It should resemble this, https://subdomain.mozypro.com/login, where subdomain is replaced by the actual subdomain for your MozyPro account. b) Specify your email address and password in the appropriate fields, then click Log In. 2. Click Stash. 3. Select and download files just as you would with your backed up computers, including versions and deleted files. For more information, see Choosing Files on page 63.

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Create Folders in Stash with Web Access


With Web access, you can create new folders in your online Stash. To create a new folder in Stash: 1. Use a Web browser to log in to your account online. a) Log in to your account online at the URL provided by your MozyPro administrator. It should resemble this, https://subdomain.mozypro.com/login, where subdomain is replaced by the actual subdomain for your MozyPro account. b) Specify your email address and password in the appropriate fields, then click Log In. 2. Click Stash. 3. Under Actions, click Create New Folder. 4. Type the name for the new folder, then click Continue. The folder you created is listed in your online Stash.

Upload to Stash from Web Access


With Web access, you can upload files from any computer with a Web browser and Internet access to your online Stash. You cannot select folders to upload to Stash. To upload files to Stash: 1. Use a Web browser to log in to your account online. a) Log in to your account online at the URL provided by your MozyPro administrator. It should resemble this, https://subdomain.mozypro.com/login, where subdomain is replaced by the actual subdomain for your MozyPro account. b) Specify your email address and password in the appropriate fields, then click Log In. 2. Click Stash. 3. Open the folder in your Stash to upload the files into. 4. Under Actions, click Upload to Stash. The Upload Files to Stash dialog box appears. 5. Click Add Files, then browse for and select files to upload. 6. (Optional) To remove a file from the list, hover your mouse over the file to the right of its size, then click . 7. Repeat Steps 5 and 6 as necessary. 8. When you are satisfied with your selections, click Upload Files. The selected files begin uploading to the folder currently being viewed in Stash. Note: Upload progress bar is shown just above the Search box in Web access. 9. (Optional) During upload, you can choose either of these actions in the upload progress bar: To cancel the entire upload, click , then click Yes. . The Upload Progress box

To cancel uploading individual files or to see detailed information, click appears. Go to the next step.

10. (Optional) In the Upload Progress box, choose any of these actions:

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To cancel the entire upload, click Cancel All, then click Yes. To cancel uploading a specific file, click for that file. To close the Upload Progress box, click Hide Details.

The selected files are uploaded to your online Stash.

Delete Files from Online Stash


You can directly delete files from your online Stash. This means you can delete files from your Stash using any computer with Internet access. 1. Use a Web browser to log in to your account online. a) Log in to your account online at the URL provided by your MozyPro administrator. It should resemble this, https://subdomain.mozypro.com/login, where subdomain is replaced by the actual subdomain for your MozyPro account. b) Specify your email address and password in the appropriate fields, then click Log In. 2. Click Stash. 3. Select the appropriate files or folders to delete. 4. Under Actions , click Delete and then click Yes. The selected files or folders are deleted from your online Stash and subsequently from all your local Stash folders.

Log Out of Web Access


You should log out of Web access when you finish selecting files. Doing so protects the security of your files and your account. To log out of Web access. In the upper right corner of the page, click your account name, then click Log out.

Troubleshooting
If you have a specific question about Web access that you do not see answered elsewhere, you may find the answer here.

What is a Platform or Operating System?


The terms platform and operating system mean almost the same thing. An operating system lets your computer run its most basic functions, and is the platform upon which programs like word processors or web browsers can be installed and used. Think of platform as a broader term denoting the difference between Mac and Windows in general, while operating system is more often used to when referring to specific versions of Windows or Mac. There is a version of MozyPro that works on computers with the Windows platform, and a version that works on computers with the Mac platform. If you are restoring files to a computer using the same platform (Windows to Windows, or Mac to Mac), you can use any method available. This might include:

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Restore options in MozyPro as originally installed on the computer or after using the "replace computer" process. downloading from Web access. ordering a media restore from Web access. If the new computer has an entirely different platform (Windows versus Mac), you cannot use the "replace computer" process, and you cannot restore using MozyPro installed on the new computer. You can restore only with Web access. The recommended restore method is to order a media restore. Restoring Between Computers with Identical Operating Systems If the operating systems on both computers are identical, for example both use Mac OS X Lion (version 10.7), restoring is straightforward because the default folder structure is identical (as long as your user name is also identical). Regardless of the restore method you use, you can choose to preserve the original file location when restoring. This means that files are restored into the exact same folder structure as they were in when they were backed up. You won't have to manually move any files. Restoring Between Different Versions of the Same Operating System If the operating system versions are different, for example Windows XP and Windows 7, you will need to move your restored files manually. This is because if you preserve the original location when restoring files, they are restored into the exact same folder structure they were in when they were backed up, but this exact folder structure does not apply to the new computer. Because the default folder structure on the new computer is different, you will have to manually move your restored files. Let's consider an example of restoring files backed up from a computer running MS Windows XP Professional to a computer running Windows 7 Enterprise. You are restoring files from your Documents backup set and your user name is the same on both computers. On the Windows XP computer, your folder structure may look like this: C:\Documents and Settings\your user name\My Documents. On the Windows 7 computer, your folder structure may look like this: C:\Users\your user name\My Documents. Let's say you restore files from the XP computer onto the Windows 7 computer, leaving them in their original folder structure. If you open your Documents folder on your new computer, you won't see your restored files. And programs installed on Windows 7 won't be able to see the restored files using their default behavior. To resolve this, manually move all files out of the folders under C:\Documents and Settings\your user name\My Documents into C:\Users\your user name\My Documents. Restoring Between Windows and Mac Computers If you're restoring between entirely different platforms, you must use Web access. We recommend requesting a media restore. For more information, see Choose Delivery Method on page 75 . While it is possible to download files to restore from Web access to a different platform, it is not recommended unless you have sufficient technical knowledge to understand and cope with the demands of doing so.

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Once you receive the restore media, use the included instructions to get your files onto the new computer. On the new computer, this creates a new folder structure containing all your restore files, exactly as they were originally backed up. Because the default folder structure on the new platform is entirely different, you must manually move files from the new "original" folders into the appropriate folders on the new computer. Let's consider an example of restoring files from your Documents backup set to a computer with a different platform, and assume that your user name is the same on both computers. On a Mac, your default folder structure may look like this: Users/your user name/Documents. On a Windows computer, your default folder structure may look like this: C:\Users\your user name\My Documents. If document files backed up from a Windows computer are restored to a Mac, you would move the files from the newly-created My Documents folder into the existing Mac Documents folder. If you restore document files backed up from a Mac onto a Windows computer, you would move the files from the newly-created Documents folder into the existing Windows My Documents folder.

Where do I put my restored files for common applications?


When you restore files, they are typically restored to the same folder structure they were in when they were backed up. This is usually sufficient for most programs to be able to find your files. Most of the time, where you restore the files is not important. You can restore the files anywhere the program has access. However, you may need to ensure certain files are in particular folders for some programs to be able to find them in these situations: You have changed platforms. For more information, see What is a Platform or Operating System? on page 142 You have upgraded your operating system. You are have restored after re-installing programs. In general, you can use the File > Open menu in any program to make a note of the full path for the folder opened by default. Then you can move the necessary files into that folder. In some cases, having the file in particular folder is not sufficient. You may also need to point certain programs, such as email or financial programs like Outlook, Entourage, or Quicken, to where its data file was restored. After your files are in the correct folder, use the File > Open menu in that program to actually open the necessary file. There is a great diversity in the kinds of programs MozyPro customers use and their different versions, as well individual differences in how they may be set up. Therefore, it is not practical to attempt provide detailed instructions for pointing a wide array of programs to their files. The documentation for any program should provide information about which folders its files should be in, as well as instructions for pointing to those files if necessary. Because many customers have this issue with MS Outlook on Windows, this general information may help you find the topics you need in the documentation provided by Microsoft for your version of MS Outlook. It may also help you understand how to research the documentation for other programs. On Windows, MS Outlook stores email, contacts and other items in single, large data files. Most often, these are Personal Folders files, or .PST files. If you search the product help or documentation for .PST or data file,

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you should see many topics that can help you re-associate MS Outlook to your restored email. For example, if you use MS Outlook 2007, its help article titled Move an Outlook data file from one computer to another may be useful.

Why do I see extra files that I didn't back up?


You may see files in Web access that you don't have on your computer, and that you did not back up. These are artifacts of the backup process that are shown only for a certain kind of Mac or Linux file. If you restore files, you do not need include them; however, no harm will result if you select them.

Files Failed to Decrypt in Restore Manager


Restoring files with Restore Manager may result in a list of files which failed to decrypt. While rare, this could happen if any files being restoring were encrypted with a different key. One reason for this is when MozyPro is reinstalled (as when a computer is replaced), and a different key is chosen from the one used the first time MozyPro was installed. When you see this list of files which failed to decrypt, you have an opportunity to provide an alternate key to decrypt those remaining files.

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Chapter 7
Mozy Stash
Mozy Stash lets you keep the files you work with most often synced across each of the computers you regularly use. You do not need to use MozyPro backup to be able to use Stash. Stash is currently available as a Beta feature of MozyHome, MozyPro, and MozyEnterprise. You can use Stash only if your administrator has enabled it for you. If you use MozyPro backup and you install Stash, the local Stash folder is automatically excluded from backing up. Stash creates a storage area online which you link to. That online Stash is the primary location for your synced files. Each linked computer has its own local Stash folder that automatically syncs with your Stash online. Any file activity in a local Stash folder automatically syncs to your Stash online. From there, it syncs with your local Stash folder on any linked computers. Your storage space for Stash is set by your MozyPro administrator, and you can install Stash and link to your account on as many computers as necessary. If you use Mozy mobile apps, you can sync files with your devices as well. With Stash you can: Automatically upload new and changed files to your online Stash. Automatically receive updates to files from your online Stash. Add files to or remove files from your Stash with Mozy mobile apps. Add files to or remove files from your Stash using any computer with Internet access. From any computer with Internet access, obtain files deleted from your Stash, or older versions of files. How might you use Stash? Imagine you are working on a presentation on your desktop computer. You save this presentation to your local Stash folder. Now you can: Download the presentation from your Stash online using a Web browser on your friend's computer. She helps you work on it, then you upload it to your Stash online. Take some photos to add to your presentation with your mobile device, then upload those photos to your Stash online using the Mozy mobile app. Open the presentation from the local Stash folder on your laptop and add photos to that presentation. Open the presentation from the local Stash folder on your iPad and show it to another friend. Recover the first version of the presentation using the Web browser on your desktop or laptop, putting it back into the local Stash folder, because all your friends agree that the first version was the best. Open the presentation from the local Stash folder on your laptop and show it to your family, your coworkers, or your classmates. You can use Stash on the following operating systems: Microsoft Windows XP SP3 or later, both 32-bit and 64-bit

Topics:

Getting Started with Stash Using Stash


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Changing Settings for Stash Manually Update Stash Unlink a Computer from Stash Link a Computer to Stash Uninstall Stash from a Computer Stash FAQ Commands for Stash

Getting Started with Stash


To get started with Stash, you need to download it, install it, and then link your computer to your Stash online. If you want to sync the same files among multiple computers, be sure to use the same login information when you are linking each computer to your online Stash. Note: If a computer is shared among people with their own user accounts on that computer, each person only needs to link their own local Stash folder to their own Stash online. Stash does not need to be installed more than once. The following table describes how to get started.
Task Get the Stash installation program Install and link Stash Description You can use Stash only if your administrator has enabled it for you. Then you can download the Stash installation program. For more information, see Download Stash on page 90. Stash must be installed once on each computer and then linked to your online Stash. For more information, see Install Stash and Link Your Computer on page 91.

Link additional users of same If you share a computer with other people and everyone has their own computer account, each subsequent computer to Stash person must separately link to their own online Stash. For more information, see Multiple Stash Users on One Computer on page 92.

Download Stash
Prerequisite: If you use MozyPro or MozyEnterprise, you can use Stash only if your administrator has enabled it for you. After you know you can use Stash, you can download the installation program. Note: Stash only needs to be installed once on each computer, even if multiple people use the same computer. For more information, see Multiple Stash Users on One Computer on page 92. Download the installation program: Stash for Windows

The installation program is downloaded and saved the same as any other file you download from the Internet. If your Web browser does not use the default download setting, you might be prompted to save the file. If prompted, click Save and save the file to a location where you can easily find it, such as your desktop. Next Steps: Install Stash and link your computer to your Stash online. For more information, see Install Stash and Link Your Computer on page 91.

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Install Stash and Link Your Computer


Prerequisite: You must download Stash before you can install it. For more information, see Download Stash on page 90. You must install Stash on each computer you want to sync with your Stash online.If you use MozyPro or MozyEnterprise, you can install Stash and link to your account on as many computers as necessary. Some organizations that use MozyPro or MozyEnterprise integrate their authentication system with the Mozy authentication system. In these situations, the activation subdomain must be provided as part of the process of linking to Stash. Your MozyPro administrator should provide you with the subdomain to use. During the linking process, you can choose to change the location of the Stash folder. If you want the folder on an external drive, there are some things to consider. For more information, see Move the Stash Folder to a New Location on page 97. To install Stash and link your computer: 1. Find the Stash installation program on your computer. It will either be in the location you specified when you downloaded it, such as your desktop, or it will be in the default location for your Web browser. To look for it in the default locations for these Web browsers:
Firefox Google Chrome Internet Explorer 9 Click Tools > Downloads. Click Show all downloads. Click Tools > View downloads.

2. (Windows) Start installing Stash. a) Double-click mozy-stash.exe. b) Click Run at the security warning window. c) Accept the license agreement and then click Next. d) Click Next to install Stash to the default location. e) Click Install to start copying the program files to your computer, then click Next. 3. Provide your account credentials. Choose one of the following actions. Enter the email address and password for your MozyPro account. If you use MozyPro or MozyEnterprise and if you were provided with a subdomain, click Use alternate login, enter the subdomain, and then click Next. Enter your organization account credentials.

4. Click Link Computer. The local Stash folder is created in the default location on your computer as follows, and your computer is linked to your Stash online.
Windows Vista and later Windows XP

C:\Users\<Your Username>\Stash C:\Documents and Settings\<Your Username>\Stash

5. (Optional) To change the location of your Stash folder, click Change Location, and then browse to the new location for the Stash folder and click OK. 6. Click Sync Now to start syncing between your local Stash folder and your online Stash. Next Steps: You can download and install Stash on other computers you want to sync with. For more information, see Download Stash on page 90.

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Multiple Stash Users on One Computer


Stash supports multiple people sharing a single computer. This can be accomplished in different ways, and each approach influences how Stash works. Regardless of which method is used, Stash is only installed one time on each computer.
Method Description

Each person has their own This approach keeps everyone's files private and lets everyone have control over what files to sync. Each MozyPro account as well as their person has their own local Stash folder linked separately to their own online Stash. own user account on the After the first person installs Stash and links to their online Stash, everyone else can then link their own computer local Stash folder to their own online Stash. For more information, see: Getting Started with Stash on page 90. Link a Computer to Stash on page 101. Every person shares the same There is only one local Stash folder which syncs to the only online Stash associated with the shared user account on the computer as MozyPro account. For more information, see Getting Started with Stash on page 90. well as the same MozyPro account

Using Stash
With Stash, you can ensure the files you use most often are available from more than one computer. Following are some of the tasks you might want to do with Stash.
Task Start Stash Description You may need to manually start Stash if it has stopped for some reason, or if you have changed the setting for Stash to start automatically when you log in to your computer. For more information, see Start Stash on page 93 and Change Whether Stash Starts Automatically on page 98.

Open your local Stash folder You can quickly open the local Stash folder on your computer to see, add, or remove files and folders. For more information, see Open the Stash Folder on page 93. Choose files and folders for syncing Get files from Stash Only files and folders in the local Stash folder are synced. For more information, see Add Files and Folders to the Stash Folder on Your Computer on page 94 and Removing Files and Folders from Your Stash on page 94. You can access your synced files from: the local Stash folder installed on any computer and linked to your account. For more information, see Getting Files from Stash on page 94. a Web browser on any computer. For more information, see Choosing Files on page 63. the Mozy mobile app. For more information, see View Files on page 121 for iOS or View Files on page 111 for Android. Verify the syncing status of files and folders Verify the status of files and folders to ensure that they have been synced with your Stash online. For more information, see Verifying the Syncing Status of a File on page 95.

Pause file and folder syncing You can pause syncing files and folders if needed. For more information, see Pause or Resume Syncing on page 95. See how much storage space You can see how much storage space you have used and how much is available for your Stash. For more you have information, see Determine the Storage Space Available for Stash on page 96. Get more storage space Verify the status of your network connection to your Stash Only your MozyPro administrator can assign you more space. For more information, see Getting More Storage Space for Stash on page 96. Look at the Stash icon . On Windows, this is in your system tray. If the icon is gray, the local Stash folder cannot connect to your Stash online. You should examine your network connection.

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Task Change settings

Description You can change several settings for Stash. For more information, see Changing Settings for Stash on page 96.

Start Stash
Stash must be running to sync with your online Stash. Unless Stash is set to automatically start when you log in to your computer, which is the default, you must manually start it. For more information, see Change Whether Stash Starts Automatically on page 98. If Stash stops running for some reason, you must manually restart it. If you do not know whether Stash is running, look for the Stash icon . On Windows, this is in your system tray. If the icon is there, Stash is running. To start Stash: Start the Stash program.
Windows Vista and later Windows XP Click Start > All Programs > MozyPro > Stash. Click Start > Program Files > MozyPro > Stash.

Open the Stash Folder


You can open the Stash folder to access, add, or remove files and folders. For more information, see Add Files and Folders to the Stash Folder on Your Computer on page 94 and Removing Files and Folders from Your Stash on page 94. To open the Stash folder: 1. Open the Stash Preferences window. (Windows) Right-click the Stash icon in the system tray.

2. Click Open Stash folder. The Stash folder opens in a new window.

Adding Files and Folders to Your Stash


Files and folders you add to your local Stash folder automatically sync to your online Stash and subsequently to the local Stash folder on any other computers linked to your account. You can upload files directly to your online Stash from any Web browser. In addition, you can upload to your online Stash using the Stash mobile apps.
Method Description

Computer with Stash installed Any files and folders you add to the local Stash folder on a computer linked to your online Stash are and linked to your MozyPro automatically synced. account For more information, see Add Files and Folders to the Stash Folder on Your Computer on page 94. Any computer with a Web browser and Internet access You can add files and folders to your online Stash using any computer with a Web browser and Internet access. For more information, see Upload to Stash from Web Access on page 84.

Mozy mobile apps for iOS and You can add files to your online Stash through the Mozy mobile app. For more information: Android for iOS, see Add Files to Your Stash on page 118. for Android, see Add Files to Your Stash on page 108.

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Add Files and Folders to the Stash Folder on Your Computer When you add files and folders to the local Stash folder on your computer, they automatically sync to your Stash online and thereby to any other computers which have Stash installed and linked to your MozyPro account. To add files and folders to the Stash folder on your computer: 1. Open your Stash folder. For more information, see Open the Stash Folder on page 93. 2. Elsewhere on your computer, locate the file or folder and move or copy it to the Stash folder, just as you would move or copy any other file or folder on your computer. Note: If you copy an item to your local Stash folder, only the instance in that folder is synced. The original version cannot be synced, and may therefore eventually be different from the version in your Stash folder. The local Stash folder immediately syncs to your online Stash.

Removing Files and Folders from Your Stash


Files and folders removed from your local Stash folder are automatically removed from your online Stash and subsequently from the local Stash folder on any other computers linked to your account. You can delete files directly from your online Stash using any Web browser. In addition, you can remove files from your online Stash using the Stash mobile apps. Stash provides more than one way to remove files and folders from your Stash.
Method Computer with Stash installed and linked to your MozyPro account Any computer with a Web browser and Internet access Mozy mobile apps for iOS and Android Description Move or delete files or folders from the local Stash folder on a computer linked to your online Stash, just as you would move or delete files from any other folder on your computer. These files are then automatically removed from your online Stash, and thereby from any other local Stash folders you have. For more information, see Open the Stash Folder on page 93. You can remove files from your online Stash using any computer with a Web browser and Internet access. Those files are subsequently deleted from any local Stash folders you have. For more information, see Delete Files from Online Stash on page 85. You can remove files from your online Stash using the Mozy mobile apps. For more information, see: for iOS, see Delete Files from Your Stash on page 119. for Android, see Delete Files from Your Stash on page 109.

Getting Files from Stash


You can access the same files in your Stash on every computer where it is installed and linked to your online Stash. You may also access your online Stash with the Mozy mobile apps for iOS or Android. In addition, you can access your Stash online from any computer with a Web browser.
Access Method Description

Computer linked to your Stash All of the files in your Stash online are available in the Stash folder on any of your computers linked to your Stash. You can access these files like any other files on your computer. For more information, see Open the Stash Folder on page 93. Mobile device With the Mozy mobile app, you can access your online Stash from any iOS or Android device. For more information, see Mozy Mobile App Overview on page 117 for iOS or Mozy Mobile App Overview on page 107 for Android.

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Access Method Web

Description Your online Stash is available from any computer with Internet access. You can browse or search for files in your online Stash as well as recover older versions of files or files deleted from your Stash. For more information, see Choosing Files on page 63.

Verifying the Syncing Status of a File


You can quickly verify the syncing status of files and folders.
Method On your own computer Description Look at the Recent Activity list to verify that a file you added, deleted, or modified was updated accordingly in your Stash online. (Windows) Right-click the Stash icon in the system tray, then click Recent Activity.

On a Windows computer, you can also enable Stash status icons to more easily see the sync status of files and folders inside your local Stash folder. For more information, see Enable Syncing Status Badges on page 95. After you enable the Stash status icons, look at the sync status icons in your local Stash folder: indicates that this file or folder is currently synced with your Stash online. indicates that this file or folder is not yet synced with your Stash online. indicates that this file or folder is excluded from being synced.

No status icons indicate that there is no internet connection, Stash is paused, or Stash is not running. On any computer with a Web browser and Internet access You can verify sync status by logging in to your account online, then clicking the Stash tab to see whether files you added, deleted, or modified are updated in your Stash online. For more information, see Log In Online to Access Your Files on page 57.

Enable Syncing Status Badges If you are using Windows, you can enable status badges to see the sync status of any file or folder in your local Stash folder. To enable sync status badges in Windows: 1. Right-click the Stash icon in the system tray and click Preferences. 2. Click Settings. 3. Under Options, select Show sync status badges on files and folders.

Pause or Resume Syncing


You can pause syncing files between the local Stash folder and your Stash online until you choose to either resume the process or restart your computer. 1. Pause file syncing on your computer. (Windows) Right-click the Stash icon in the system tray, then click Pause.

The Pause label changes to Resume, indicating that syncing is paused. If you restart your computer before you manually resume syncing, it automatically resumes. 2. Resume file syncing on your computer. (Windows) Right-click the Stash icon in the system tray, then click Resume.

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Determine the Storage Space Available for Stash


You can see how much storage space you have available to ensure that you do not run out of space. If you run out of space, any new files you add to your local Stash folder are not synced. To make space available, you can remove files from your Stash. For more information, see Removing Files and Folders from Your Stash on page 94. If you need additional storage space, see Getting More Storage Space for Stash on page 96. To determine the amount of storage space you have available: 1. Open the Stash Preferences window. (Windows) Right-click the Stash icon in the system tray.

2. Click Preferences, and then look under Quota Usage on the Status tab to see how much storage is available.

Getting More Storage Space for Stash


You can request additional space from your MozyPro administrator. For more information, see Account Management on page 130. If you do not want to purchase or request more space, you can remove some files from your Stash. For more information see Removing Files and Folders from Your Stash on page 94.

Changing Settings for Stash


You can change many settings in Stash to make it work the way you prefer.
Setting Stash folder location Description You can see the location of the Stash folder on your computer. This information may be helpful when you perform other tasks on your computer. You can also change the location of this folder. For more information, see: Find the Location of the Stash Folder on Your Computer on page 97. Move the Stash Folder to a New Location on page 97. Network bandwidth usage You can control how much network bandwidth Stash uses so that other programs and users on the network have more or less bandwidth available to them. For more information, see Change the Bandwidth Available to Stash on page 98. You can change the account used on the computer for Stash. For more information, see Change the Account Used for Stash on page 99. You can control whether Stash opens and syncs automatically when log in to your computer. For more information, see Change Whether Stash Starts Automatically on page 98. On Windows, you can set the proxy server for Stash to use. For more information, see Change Proxy Server for Stash on page 98. Stash uses the same language as the computer operating system. To change the language Stash uses, you must change the operating system language. To learn how to change your operating system's language, consult the help or documentation topics for your operating system. Stash can be displayed in these languages: English (United States of America) French (France) German English (United Kingdom)

Account used for Stash Start Stash at login Proxy settings (Windows only) Stash language

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Setting

Description Spanish (Spain) Italian Dutch, Portugese (Brazil) Japanese

Move the Stash Folder to a New Location


By default, the local Stash folder is created as follows:
Windows Vista and later Windows XP

C:\Users\<Your Username>\Stash C:\Documents and Settings\<Your Username>\Stash

You can move the Stash folder to a different location on the same drive or to a different drive, including an external drive. Caution: Use only the method described in this topic to move your Stash folder. Do not use Windows Explorer. Do not rename the local Stash folder. The folder must be named Stash. If you move the Stash folder to an external drive, connect the external drive before starting your computer to avoid problems. If the external drive is not connected when you start your computer, Stash cannot find the local folder and therefore cannot start. After you connect the external drive, you may need to manually start Stash. Then, any updates from other computers or devices are synced to the local Stash folder on that external drive. To change the location of the local Stash folder: 1. Open the Stash Preferences window. (Windows) Right-click the Stash icon in the system tray.

2. Click Preferences, and then click the Settings tab. 3. Under Stash Folder Location, click Change Location. 4. Browse to the new location for the Stash folder, and then click OK. Caution: Do not rename the local Stash folder. The folder must be named Stash. The Stash folder and its contents are moved to the new location.

Find the Location of the Stash Folder on Your Computer


You can see the location of the Stash folder on your computer. You may want to do this if you want to create a shortcut to your Stash folder, just as you would create any shortcut on your computer. You may also want to set a program to automatically save files it creates into the local Stash folder by default. For guidance in doing this, consult the help or documentation topics for any program or for your operating system. To see the location of the Stash on your computer:

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1. Open the Stash Preferences window. (Windows) Right-click the Stash icon in the system tray.

2. Click Preferences, and then click the Settings tab. Below Stash Folder Location, you can see the complete folder path for where your Stash folder is located on this computer, starting with the drive letter.

Change the Bandwidth Available to Stash


You can change the amount of network capacity or bandwidth that Stash uses. This lets other applications and users on the network have the use of the remaining bandwidth. By default, there is no limit on how much bandwidth Stash can use, and Stash will use as much bandwidth as is available. To change the network bandwidth available to Stash: 1. Open the Stash Preferences window. (Windows) Right-click the Stash icon in the system tray.

2. Click Preferences, and then click the Settings tab. 3. Under Network, select Limit bandwidth, and then use the slider control for Stash.

to change the bandwidth available

Change Whether Stash Starts Automatically


When you install Stash, it is set to automatically start when you log in to your computer. The local Stash folder cannot sync with the online Stash unless Stash is running. To change whether Stash automatically starts when you log in to your computer: 1. Open the Stash Preferences window. (Windows) Right-click the Stash icon in the system tray.

2. Click Preferences, and then click the Settings tab. 3. Under Options, select or deselect Start Stash at login.

Change Proxy Server for Stash


By default, Stash automatically detects the proxy server. However, you can specify a proxy server, use the operating system settings, or not use a proxy server. Note: Some proxies can be configured to strip HTTP header data that is needed by Stash. For example, the "Accept-Encoding" header data can be stripped by some proxies, but Stash requires this data. Mozy recommends that no header data be stripped by a proxy that is used with Stash. To change proxy server settings for Stash: 1. Right-click the Stash icon in the system tray. 2. Click Preferences, and then click the Settings tab. 3. Under Network, click Proxy Settings.

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Figure 25: Proxy Settings 4. Select a proxy server option and provide any needed information. Do not use a proxy to connect to servers: No proxy server is used. Use this proxy server: Enter the proxy server you want Stash to use. Use this computer's default proxy server: Stash uses the default proxy server set up for this computer. Automatically detect proxy settings: Stash automatically detects and uses your local network proxy settings. Use automatic configuration script: Provide the URL of the script Stash uses to activate the proxy service. Import Windows Proxy Settings: Stash automatically copies your Windows proxy settings, but does not continually monitor those settings for modifications. If your proxy settings change, you need to import your settings again.

5. Under Proxy authentication, select an option and provide any needed information. My proxy server does not require authentication: No authentication is used. Selected by default. My proxy server authenticates my computer via the domain: Your domain is used for authentication. My proxy requires a user name and password: Provide the user name, password, and domain (optional) to required by the proxy server.

6. Click OK.

Change the Account Used for Stash


If you want to change which account you use, there is no need to reinstall Stash; however, you do need to unlink your local Stash folder from the old account to then link it to the new account. Each computer (or each person's unique user account for a shared computer) can only sync with a single online Stash.

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Some organizations that use MozyPro or MozyEnterprise integrate their authentication system with the Mozy authentication system. In these situations, the activation subdomain must be provided as part of the process of linking to Stash. Your MozyPro administrator should provide you with the subdomain to use. During the linking process, you have the option to change the location of the Stash folder. If you want the folder on an external drive, there are some things to consider. For more information, see Move the Stash Folder to a New Location on page 97. To change the account used for Stash: 1. Open the Stash Preferences window. (Windows) Right-click the Stash icon in the system tray.

2. Click Preferences, and then click the Settings tab. 3. Under Devices, click Unlink Computer, and then confirm that you want to unlink. The log In window opens. 4. Provide your account credentials. Choose one of the following actions. Enter the email address and password for your MozyPro account. If you use MozyPro or MozyEnterprise and if you were provided with a subdomain, click Use alternate login, enter the subdomain, and then click Next. Enter your organization account credentials.

5. Click Link Computer. The local Stash folder is created in the default location on your computer as follows, and your computer is linked to your Stash online.
Windows Vista and later Windows XP

C:\Users\<Your Username>\Stash C:\Documents and Settings\<Your Username>\Stash

6. (Optional) To change the location of your Stash folder, click Change Location, and then browse to the new location for the Stash folder and click OK. 7. Click Sync Now to start syncing between your local Stash folder and your online Stash. The Stash folder used for the previous account remains in place. When you connect to a new account, you are notified that the local Stash folder for another account already exists. You choose whether to merge the contents, to create a new folder, or to browse to the location of the existing Stash folder.

Manually Update Stash


Stash automatically updates itself when new versions are made available. However, any time you wish, you can manually install the latest version of Stash onto a computer that already has Stash installed. When you update Stash, you do not need to uninstall the version already on your computer. To manually update Stash: 1. Open the Stash Preferences window. (Windows) Right-click the Stash icon in the system tray.

2. (Windows) Click Exit, and then click OK. 3. Download and install the new version of Stash.

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Unlink a Computer from Stash


If you no longer want a computer to sync with your Stash online, you can unlink the computer. When you unlink, the Stash software remains on your computer. After a computer is unlinked, the files in the Stash folder on your computer are no longer synced with your Stash online, but they do remain in the local folder. This is because files stored in your Stash folder may not be stored in any other location on your computer. You can then manually delete the Stash folder whenever you like. You may unlink a computer to change the account used by Stash. You may also do this as part of the process of uninstalling Stash from your computer. To unlink a computer from Stash: 1. Open the Stash Preferences window. (Windows) Right-click the Stash icon in the system tray.

2. Click Preferences, and then click the Settings tab. 3. Under Devices, click Unlink Computer, and then confirm that you want to unlink. The local Stash folder no longer syncs with the online Stash formerly associated with it.

Link a Computer to Stash


Stash needs to be installed only once on each computer, even if the computer is shared by people with separate user accounts for logging in. Linking happens during installation for the first user. After the first person installs and links to Stash, each additional person can link their own local Stash folder to Stash online. For more information, see Multiple Stash Users on One Computer on page 92. If your computer has been unlinked, you need to relink your computer before you can use Stash. One reason you might need to unlink and then relink is so you can use Stash with a different account. For more information, see Change the Account Used for Stash on page 99. The email address and password for the MozyPro account must be provided to link Stash. Some organizations that use MozyPro or MozyEnterprise integrate their authentication system with the Mozy authentication system. In these situations, the activation subdomain must be provided as part of the process of linking to Stash. Your MozyPro administrator should provide you with the subdomain to use. During the linking process, you have the option to change the location of the Stash folder. If you want the folder on an external drive, there are some things to consider. For more information, see Move the Stash Folder to a New Location on page 97. To link a computer to Stash online: 1. Open the Stash Preferences window. (Windows) Right-click the Stash icon in the system tray.

2. Provide your account credentials. Choose one of the following actions. Enter the email address and password for your MozyPro account. If you use MozyPro or MozyEnterprise and if you were provided with a subdomain, click Use alternate login, enter the subdomain, and then click Next. Enter your organization account credentials.

3. Click Link Computer.


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The local Stash folder is created in the default location on your computer as follows, and your computer is linked to your Stash online.
Windows Vista and later Windows XP

C:\Users\<Your Username>\Stash C:\Documents and Settings\<Your Username>\Stash

4. (Optional) To change the location of your Stash folder, click Change Location, and then browse to the new location for the Stash folder and click OK. 5. Click Sync Now to start syncing between your local Stash folder and your online Stash.

Uninstall Stash from a Computer


Prerequisite: Before you uninstall Stash from a computer, you should unlink the computer from your online Stash. For more information, see Unlink a Computer from Stash on page 101. Note: If you need your online Stash to be emptied, remove all files and folders from the local Stash folder on your computer before you unlink and uninstall Stash. Otherwise, you will need to use a Web browser to access your Stash online so you can delete the files and folders there. Space used by Stash does not count against space available for backups. You can uninstall Stash from your computer. After you unlink and uninstall Stash, the Stash folder and its contents remain on the computer, but are no longer synced with your Stash online. This is because files in your local Stash folder may not be stored in any other location on your computer. After uninstalling, you can move or rename the Stash folder, or manually move files out of it, or delete it whenever you like. Uninstalling does not remove files from your online Stash. They are left unchanged. Uninstalling Stash from one computer does not affect the syncing of your online Stash with other linked computers. Uninstalling does not remove Stash from your MozyPro account. Stash is still available from the Mozy mobile app installed on your devices. Uninstalling Stash might leave the contents of the local Stash folder on your computer unprotected. This is because backups with MozyPro automatically exclude the local Stash folder. After unlinking and uninstalling, you can add the Stash folder to your backups if you wish. To uninstall Stash: 1. (Windows Vista and later) Uninstall the Stash software. a) Click Start > Control Panel. b) Click Programs, and then click Programs and Features. c) Double-click Stash, then click Yes. 2. (Windows XP) Uninstall the Stash software. a) Click Start > Control Panel. b) Double-click Add or Remove Programs. c) In Currently installed programs box, click Stash, and then click Remove. If you are prompted to confirm, click Yes.

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Stash FAQ
Can I rename a file after syncing? Yes. Rename the file as you would any other file. The changed file name is synced online as usual, and then to the local Stash folder on any other linked computers and devices. Do I have to the backup software to use Stash? No, you do not have to install the backup software to use Stash. Stash is installed separately. Stash is meant to complement MozyPro backup. While both protect your files, Stash conveniently makes the files you use the most available to you anywhere. How do I get more storage space for Stash? You can request additional space from your MozyPro administrator. For more information, see Getting More Storage Space for Stash on page 96. Can my local Stash folder be on an external drive? Yes. The local Stash folder can be located on an external drive as long as the drive is accessible using a drive letter on the computer. If you want to use an external drive, there are several things you should consider. For more information, see Move the Stash Folder to a New Location on page 97. Can Stash use more than one folder? Not at this time. All of the content you want to sync must be located within the Stash folder on your computer; however, you can have as many folders as you want within the Stash folder, so you can organize your files as needed. Can multiple users on a shared computer have their own Stash? Yes. If you share a computer with other people who log into the computer with their own accounts, each person can have a separate Stash. For more information, see Multiple Stash Users on One Computer on page 92. How many computers can sync with my account? You can install Stash and link to your account on as many computers as necessary. There is no limit to the number of mobile devices that can access your Stash using the Mozy mobile apps. Is there a limit to the size of a file that can be synced? There is no limit to the size of files that can be synced to your Stash. Large files might take more time to sync to your Stash and then to the Stash folders on other linked computers. Note: If you use a Web browser to access your online Stash, files larger than 512 MB cannot be immediately downloaded. Instead, you should use the Restore Manager, but you can also choose to download a compressed archive. Can files be synced to another computer even if it is offline? Stash requires a connection to the Internet. If a linked computer or device is not connected to the Internet, it will not receive any updates from Stash until after it is reconnected to the Internet.

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Can I use Stash with mobile devices, such as smartphones and tablets? Yes. If you install the Mozy mobile app for iOS or Android, you can access your online Stash from an iPhone, an iPad, or an Android phone or tablet. On iOS devices, you can choose photos and videos to upload to your Stash. On Android devices, you can upload photos and videos from your mobile device automatically as soon as you take them. For more information, see: Mozy Mobile App Overview on page 117 for iOS Mozy Mobile App Overview on page 107 for Android How does Stash update my files? When you edit or change a file in your local Stash folder, Stash automatically syncs with your online Stash, and then with your Stash folders on your other computers. Stash automatically syncs any time you add, change or delete files. Why is there a file with a similar name as my original file in the same folder? If the same file is open on two different computers at the same time and changes are made on both computers, you might create a conflict. Stash has two different copies of the same file that contain different content and does not know how to merge the content together. To prevent any possible loss of data, Stash creates a new file with the original filename and the computer name and date appended to it. You should open the original file and the one created by Stash and manually merge the contents together. What if my files are not syncing? In rare situations, the set of files in your online Stash might not match the set of files in the Stash folder on your computer, even after waiting a sufficient amount of time for the files to sync. In these situations, you can force Stash to compare all of the contents in both locations and make them match. Force Stash to Sync All Files on page 104.

Force Stash to Sync All Files


In rare situations, the set of files in your online Stash might not match the set of files in the Stash folder on your computer, even after waiting a sufficient amount of time for the files to sync. In these situations, you can force Stash to compare all of the contents in both locations and make them match. To force Stash to sync all files: 1. Pause file syncing on your computer. (Windows) Right-click the Stash icon in the system tray, then click Pause.

The Pause label changes to Resume, indicating that syncing is paused. 2. Force Stash to sync. (Windows) Press and hold the CTRL key while you right-click the Stash icon click Resume. in the system tray, then

3. (Conditional) If a newer version of Stash is available, it automatically downloads and installs to update itself. This is because only the most current version of Stash can be forced to sync. The local Stash folder and your online Stash are compared and synced.

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Commands for Stash


You can access certain Stash functionality through a command interface. This is an advanced feature and generally only used by administrators to set up Stash.

Proxy Setup (Windows)


The proxy setup switches let you set up the proxy server used by Stash in Windows. These switches are used during the installation of Stash. Note: The following assumes mozy-stash.exe is the name of the Stash installation program. If you have a different installation program name, use it instead. useproxy mozy-stash.exe /useproxy: URL Explicitly sets the proxy server Stash uses on a computer. URL is the URL of the proxy server. This is a proxy configuration type switch. Use one and only one configuration type switch. Examples mozy-stash.exe /useproxy:proxyserver:80 mozy-stash.exe /useproxy:10.10.10.10:3128 /proxyuser:admin /proxypass:my_password usemachinedefaultproxy mozy-stash.exe /usemachinedefaultproxy Sets the proxy server Stash uses to the one configured for the computer based on the group policy settings for the user account. This is a proxy configuration type switch. Use one and only one configuration type switch. autodetectproxy mozy-stash.exe /autodetectproxy Sets the proxy server Stash uses to one that Stash discovers configured on the computer. This is a proxy configuration type switch. Use one and only one configuration type switch. pacurl mozy-stash.exe /pacurl: URL Sets the proxy server Stash uses through a PAC script, which contains the configuration information for the proxy server. This is a proxy configuration type switch. Use one and only one configuration type switch. grabuserieproxysettings mozy-stash.exe /grabuserieproxysettings Sets the proxy server Stash uses to the one defined for Microsoft Internet Explorer. This is a proxy configuration type switch. Use one and only one configuration type switch.

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usemachineproxyauth mozy-stash.exe /usemachineproxyauth Specifies that the user's domain account should be used for authentication. Do not use this if you are using the proxyuser switch. proxyuser mozy-stash.exe /proxyuser: username Specifies the user name of the account used to authenticate to the proxy server. username is the user name of the account. Use this along with the proxypass and proxydomain switches, if applicable. Do not use this if you are using the usemachineproxyauth switch. proxypass mozy-stash.exe /proxypass: password Specifies the password associated with the account used to authenticate to the proxy server. password is the password of the account. Use this along with the proxyuser switch. proxydomain mozy-stash.exe /proxydomain: domain Specifies the domain associated with the account used to authenticate to the proxy server. domain is the domain of the account. Use this along with the proxyuser switch if needed.

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Chapter 8
Mozy for Android
This chapter included the following major topics:

Topics:

Mozy Mobile App Overview Introduction to Mozy Stash Add Files to Your Stash Delete Files from Your Stash Install the Mozy mobile app for Android Log in to the Mozy mobile app Log out of the Mozy mobile app Save a Personal Key Viewable File Types View Files Save a Photo to Your Device Share a File View a Hi-Res Photo Change Passcode Locking Change Your Passcode Change Your Personal Key Expire Mobile Access Get Technical Support Mozy Mobile App Version 1.4 Release Notes

Mozy Mobile App Overview


The Mozy mobile app provides you access to all of your files stored with Mozy from your mobile device. You can view and email files while on the go, stream music and videos that are backed up with your MozyPro account, and share files with friends and family. When using Mozy Stash with MozyPro, you can even take photos and videos or download a file from your email and upload it to your Stash account, automatically synchronizing the files with all linked computers and mobile devices. The Mozy mobile app makes it easy to access, manage, and share all of your files stored with Mozy.

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Note: Mozy Stash is currently in Beta and is available for MozyHome accounts. For further information regarding Stash, log in to your account at https://subdomain.mozypro.com/login and click the Stash Beta link on the left side navigation pane. Viewing Files on page 108 Sharing Files on page 108 Upload Files to your Stash on page 108

Viewing Files
Need to quickly review a spreadsheet before a meeting? Want to listen to some music or watch your videos without using up precious space on your mobile device. The Mozy mobile app makes it easy. For more information, see View Files on page 111.

Sharing Files
Sharing files is as simple as tapping the icon to send a link to the file in an email. You can also post a picture directly to your Facebook account. For more information, see Share a File on page 111.

Upload Files to your Stash


When Mozy Stash is enabled on your account, you can add files, photos, and videos to your Stash. For more information, see Add Files to Your Stash on page 108.

Introduction to Mozy Stash


Stash is a file synchronization feature that lets you keep your most active data up-to-date across each of the devices you regularly use. As a complement to the protection of MozyPro, Stash simplifies having multiple devices while also protecting your files. When you install Stash on your computer, it links a localStash folder with your Stash online allowing you to access, and manage, these files from any location through the Mozy Web site, the Mozy mobile client, and up to 5 linked computers. Throughout the Mozy mobile app, you will find references to Stash. Stash is currently in Beta and is available for all users of MozyHome. For more information about the Beta and how you can participate, please log in to your Mozy account and click Stash Beta under the left side navigation pane.

Add Files to Your Stash


You can upload files to your Stash from your mobile device. Adding files to your Stash makes them available on all your linked devices and computers. Note: You may need to install a document viewer app before you can share files with Mozy and upload them to your Stash. Search the Android Market for "document viewer." If you cannot share files with the app you installed, try installing a different document viewer app. To upload files to your Stash from your mobile device: 1. In the app where the file is stored, browse to the file you want to upload. 2. To share the file with Mozy, try the following options:

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Note: Your device or app may use options such as Send or Export instead of Share. Touch and hold the file, then tap Share. Open the file, then tap Share. Tap Menu, then tap Share. Tap Menu, then tap File, then tap Share. Open the file and choose a document viewer app to view the file. In the document viewer, tap Share. Note: If your document viewer does not allow sharing, try installing a different one or try performing the other options listed above within the document viewer. 3. To upload the file to your Stash, tap Upload. The file is uploaded to your Stash.

Delete Files from Your Stash


You can use your mobile device to delete files from your Stash. To delete a file from your Stash: 1. Open the Mozy mobile app, then enter your passcode if necessary. 2. Tap the appropriate category and browse to the file in your Stash folder. 3. Touch and hold the file. The context menu opens. 4. Tap Delete. 5. To confirm the deletion, tap Yes. The file is deleted from your Stash.

Install the Mozy mobile app for Android


The Mozy mobile app for Android is now available in the Android Market. To install the Mozy app on your Android device: 1. 2. 3. 4. Tap the Android Market icon. Tap Search, then enter Mozy in the search field. Tap the Mozy mobile app, then tap Install. Follow the instructions on the screen. The Mozy mobile app is downloaded and installed on your device.

Log in to the Mozy mobile app


When you first launch the Mozy mobile app, you must log in with your email address and password. You can create a four-number passcode to lock access to the Mozy mobile app while logged in. You stay logged in until you log out, even if your mobile device is turned off.

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If you have already created a passcode, you can unlock the Mozy mobile app by opening the application and entering your passcode. To log in for the first time and create a passcode: 1. Open the Mozy mobile app, then enter your passcode if necessary. 2. Enter your MozyPro email address and password in the appropriate fields, then tap Sign In. To use a passcode, you must turn Passcode Lock on. For more information, see Change Passcode Locking on page 112. If you see a message telling you your access has been revoked, contact your administrator.

Log out of the Mozy mobile app


To log out of the Mozy mobile app: 1. 2. 3. 4. 5. Open the Mozy mobile app, then enter your passcode if necessary. Tap Menu. Tap Settings. Under Mozy, tap Sign Out. Tap OK on the confirmation message.

Save a Personal Key


If you chose to use a personal key to encrypt your data instead of the default key, you can enter your personal key to access your data on your mobile device. A personal key is saved for each device that is using a personal key. 1. 2. 3. 4. Open the Mozy mobile app, then enter your passcode if necessary. Tap on the name of the device that you want to view. Tap Yes. Enter your personal key in the appropriate field, then tap Save. To view the key you are typing, select Show Personal Key.

A separate personal key is saved per device. To change your personal key, see Change Your Personal Key on page 113.

Viewable File Types


The Mozy mobile app allows you to preview images (.bmp, .jpg, .png, .gif, .tif) on your mobile device. You can also access and view the following file types: Images (.bmp, .jpg, .png, .gif, .tif) Music (.mp3, .wav, .m4a, .wma, .aif*, .aac) Movies (.mov, .mp4, .3gp, .3g2, .qt, .mpg, .mpeg, .avi, .wmv) Documents (.txt, .doc, .docx, .pdf, .rtf, .wps, .odt) Spreadsheets (.xls, .xlsx, .wks, .csv, .ods)

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Presentations (.ppt, .pptx, .pps, .odp) Diagrams (.vsd, .odg) Web pages (.html, .htm) Some files require a third party application to view them on your device. The Mozy mobile app for Android does not support streaming media at this time.

View Files
You can view many files directly from on mobile device. For more information, see Viewable File Types on page 110. To view a file: 1. Open the Mozy mobile app, then enter your passcode if necessary. 2. Try one of the following options: If you do not see the file you want to view, you can "pull to refresh" the list of files by touching the screen while dragging your finger downward. If you are looking for a particular type of file, tap the icon associated with that file type. For example, if you want to view a photo, tap the photo icon to browse only image files. When you locate the file, select it from the list to open it. If you want to browse all files, tap All Files to open the list of devices. If you are using Stash, your Stash folder will also be listed. Browse to the file you want to open. When you have located the file, select it to open it.

Save a Photo to Your Device


The Mozy mobile app allows you to save photos you have backed up to the camera folder on your Android device. To save a backed up photo to the camera folder: 1. Open the Mozy mobile app, then enter your passcode if necessary. 2. Browse to a photo from one of your devices or from your Stash folder. 3. Touch and hold the photo. The File Options menu appears. 4. Tap Download. Your photo will be named using data about the time and date it was taken. The name format is IMG_year_month_day_hour (in 24-hour format)_minute_sec. The photo is downloaded to the camera folder on your device.

Share a File
You can share a file backed up with MozyPro or in your Stash folder using any application on your device. To share a file: 1. Open the Mozy mobile app, then enter your passcode if necessary.

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2. Browse to a file from one of your devices or from your Stash folder, then touch and hold the file. The File Options menu appears. 3. Tap Share. 4. Tap the application you would like to use to share the file and follow the instructions on the screen.

View a Hi-Res Photo


With the Mozy mobile app, you can download and view photos in high resolution on your mobile device. To view a High Res photo: 1. Open the Mozy mobile app, then enter your passcode if necessary. 2. Browse to a photo from one of your devices or from your Stash folder. 3. Tap the photo you want to view, then tap High Res . A high resolution version of the photo is downloaded to the camera folder on your device.

Change Passcode Locking


When you initially log in to the Mozy mobile app, you are prompted to create a four-number passcode. This passcode protects your information by locking the application while you are logged in. To turn passcode locking on or off: 1. Open the Mozy mobile app, then enter your passcode if necessary. 2. Push the Menu button, then tap Settings. 3. Under Security, tap Passcode Lock to turn it on or off. For more information, see Change Your Passcode on page 112.

Change Your Passcode


When you initially log in to the Mozy mobile app, you are prompted to create a four-number passcode. If you did not do this when you first logged in, you can create a passcode now. If you use a passcode, you can stay logged in to the Mozy mobile app and lock access to Mozy. To change your passcode: 1. 2. 3. 4. 5. Open the Mozy mobile app, then enter your passcode if necessary. Tap Menu, then tap Settings. Under Security, tap Change Passcode. Enter your old passcode. Enter your new passcode, then enter it again to confirm it.

To start using your passcode, you must turn Passcode Lock on. For more information, see Change Passcode Locking on page 112.

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Change Your Personal Key


If you chose to use a personal key to encrypt your data instead of the default key, you can enter your personal key to access your data on the mobile device. A personal key is saved for each device that is using a personal key. You can modify each personal key individually. To change your personal key: 1. 2. 3. 4. 5. Open the Mozy mobile app, then enter your passcode if necessary. TapMenu, then tap Settings. Under Security, tap Personal Keys. Tap the device name to change the personal key for that device. Enter your personal key in the appropriate field, then tap Save. To view the key you are typing, select Show Personal Key.

Expire Mobile Access


If you use the MozyPro mobile app on an iOS or Android device such as phone or tablet, you can tell it to expire mobile access. This erases your data, history, favorites and passcode from MozyPro on all your devices. The next time the MozyPro mobile app is accessed on the device, your password will be required to reconnect your device to your account. This safeguards your MozyPro data in the event your device is lost or stolen without having to change your password for your entire account. If you later find your device, you can log in to the MozyPro mobile app again, just as you did when you first installed it on your device. Note: Changing your MozyPro account password does not automatically require you to provide your new password when you next use the MozyPro mobile app on your device. Therefore, whenever your MozyPro account password is changed, you should also tell the MozyPro mobile app to expire mobile access. To tell the MozyPro mobile app to expire mobile access: 1. Log in to your account online at the URL provided by your MozyPro administrator. It should resemble this, https://subdomain.mozypro.com/login, where subdomain is replaced by the actual subdomain for your MozyPro account. For more information, see Log In Online to Access Your Files on page 57. 2. Click Expire Mobile Access. 3. Click OK. Your data, history, favorites and passcode is erased from the MozyPro mobile app on all your devices. The next time the MozyPro mobile app is opened on your device, your password will be required.

Get Technical Support


For technical support, please log in to the Mozy Support Portal here: http://support.mozy.com. After you log in, you are able to create a support case and view updates to your cases.

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Mozy Mobile App Version 1.4 Release Notes


This topic provides release notes for this version of the Mozy mobile app. Release notes identify new and changed features, as well as any issues.

New or Changed Features


This section describes features which are new or changed in this release. New Languages The Mozy mobile app is now available in Portugese (Brazilian) and Japanese. Sign in with Network Credentials (MozyEnterprise and US only) You can sign in to the Mozy mobile app with your network credentials if your administrator has enabled the feature and provided you with your subdomain. You will stay logged in with your network credentials, even if you close the app, until you sign out of Mozy. Enhanced Security If you enter your passcode incorrectly five times in a row, you will be automatically signed out of the Mozy mobile app. Also, your password is not stored on your device. In your account online, you can click forget mobile password. This erases your data, history, favorites and passcode from the Mozy mobile app on your device. You must provide a correct user ID and password when logging again to reconnect your device to your account. Mozy no longer stores your files unencrypted. Files with custom encryption are stored encrypted on the device and will only be decrypted on demand. iOS Only Improvements have been made to the look of the app and the processes for uploading files. When you attempt to upload a file that already exists in your Stash, you can overwrite the existing file with the new version you are uploading. When uploading photos or videos, if no other name data is available, the Mozy mobile app renames the file in the following format: IMG_year_month_day_hour_minute_sec for photos and VID_year_month_day_hour_minute_sec for videos. You can now delete a file from its details screen or when previewing it. On screens that list files in Mozy, you can "pull down to refresh" your files list. Android Only Two tabs have been added: My Mozy and All Files. You can delete files from your SD card. Mozy offers to update your SD card files if the version in Mozy has been updated. You can see notifications about the progress of your uploads in your device's notifications window. When all uploads are complete, Mozy will notify you how many files you uploaded and the total size of the uploads.

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Issues
This section describes issues fixed in this version of the Mozy mobile app. If any new issues are identified in this version, warnings, prevention, work-arounds, or fixes are also identified. Fixed Issues (iOS) Resolved an issue with uploads not resuming when the Mozy mobile app was running in the background. (Android) Resolved an issue with uploads not resuming after the device lost connectivity. (Android) Resolved an issue with duplicate uploads. Known Issues (Android) Scrolling through images in the gallery view causes users to return to the beginning of the list. Scrolling more slowly will avoid this problem.

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Chapter 9
Mozy for iPhone
This chapter included the following major topics:

Topics:

Mozy Mobile App Overview Introduction to Mozy Stash Add Files to Your Stash Delete Files from Your Stash Install the Mozy mobile app for iOS Log in to the Mozy mobile app Log out of the Mozy mobile app Save a Personal Key Viewable File Types View Files Post a Photo to Facebook Save a Photo to Your Device Email a File View a Hi-Res Photo Change Passcode Locking Change Your Passcode Change Your Personal Key Expire Mobile Access Get Technical Support Mozy Mobile App Version 1.4 Release Notes

Mozy Mobile App Overview


The Mozy mobile app provides you access to all of your files stored with Mozy from your mobile device. You can view and email files while on the go, stream music and videos that are backed up with your MozyPro account, and share files with friends and family. When using Mozy Stash with MozyPro, you can even take photos and videos or download a file from your email and upload it to your Stash account, automatically synchronizing the

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files with all linked computers and mobile devices. The Mozy mobile app makes it easy to access, manage, and share all of your files stored with Mozy. Note: Mozy Stash is available for MozyHome accounts. For further information regarding Stash, log in to your account at https://subdomain.mozypro.com/login and click the Stash Beta link on the left side navigation pane. Viewing Files on page 118 Sharing Files on page 118 Upload Files to your Stash on page 118

Viewing Files
Need to quickly review a spreadsheet before a meeting? Want to listen to some music or watch your videos without using up precious space on your mobile device? The Mozy mobile app makes it easy. For more information, see View Files on page 121.

Sharing Files
Sharing files is as simple as tapping the icon to send a link to the file in an email. You can also post a picture directly to your Facebook account. For more information, see Post a Photo to Facebook on page 121.

Upload Files to your Stash


When Mozy Stash is enabled on your account, you can add files, photos, and videos to your Stash. For more information, see Add Files to Your Stash on page 118.

Introduction to Mozy Stash


Stash is a file synchronization feature that provides you a simple way to keep your most active data up-to-date across each of the computers you regularly use. As a complement to the protection of MozyPro, Stash simplifies having multiple devices while also protecting your files. When you install Stash on your computer, it links a local Stash folder with your Stash online allowing you to access, and manage, these files from any location through the Mozy Web site, the Mozy mobile client, and up to 5 linked computers. Throughout the Mozy mobile app, you will find references to Stash. Stash is currently in Beta and is available for all users of MozyHome. For more information about the Beta and how you can participate, please log in to your Mozy account and click Stash Beta under the left side navigation pane.

Add Files to Your Stash


You can upload files to your Stash from your mobile device. Adding files to your Stash makes them available on all your linked devices and computers. To upload files to your Stash from your mobile device: 1. In the app that received the file, touch and hold the file you want to upload. 2. To open the file with Mozy, tap the Mozy mobile app icon. Note: If you do not see this option, tap Open in, then tap the Mozy mobile app icon.

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The Mozy mobile app opens to the upload screen. 3. To upload the file to your Stash, tap Upload. 4. To dismiss the confirmation message, tap OK. 5. To exit the upload screen, tap Cancel.

Delete Files from Your Stash


You can use your mobile device to delete files from your Stash. To delete a file from your Stash: 1. 2. 3. 4. Open the Mozy mobile app, then enter your passcode if necessary. Tap the appropriate category and browse to the file in your Stash folder. Tap the file. To see options for the file, tap the context menu icon.

5. Tap Delete File. 6. To confirm the deletion, tap Delete. The file is deleted from your Stash.

Install the Mozy mobile app for iOS


The Mozy mobile app for iOS is available in the iTunes App Store. To install the Mozy mobile app on your device: 1. Tap the App Store icon on your device. 2. Tap Search. 3. Enter Mozy in the search field, then tap Search. The Mozy mobile app appears in the search results. 4. Tap the Mozy mobile app, then tap Free. 5. Tap Install, then enter your Apple ID and password. The Mozy mobile app is downloaded and installed.

Log in to the Mozy mobile app


When you first launch the Mozy mobile app, you must log in with your email address and password. While logged in to the Mozy mobile app, you can create a four-number passcode to lock access to your files. You will remain logged in until you actively log out, even if your mobile device is turned off. If you have previously created a passcode, tap the icon to open the app and enter your passcode.

If the is your first time logging in, you can create a passcode: 1. Open the Mozy mobile app, then tap Sign in to Mozy. 2. Enter your Mozy account email address and password in the appropriate fields, then tap Go. If you have forgotten your Mozy account password, tap Forgot Password, then follow the instructions. 3. To create a passcode:

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a) In the Use A Passcode? dialog, tap Yes. b) Enter the four-number passcode you want to use, then confirm the passcode. To change your passcode, see Change Your Passcode on page 122. To start using your passcode, you must turn Passcode Lock on. For more information, see Change Passcode Locking on page 122. If you see a message telling you your access has been revoked, contact your administrator.

Log out of the Mozy mobile app


When you log in to the Mozy mobile app, you stay logged in until you log out, even if you turn your mobile device off. To log out: 1. Open the Mozy mobile app, then enter your passcode if necessary. 2. Tap the gear icon. 3. Under General, tap Sign out from Mozy. 4. Tap Yes on the confirmation message.

Save a Personal Key


If you chose to use a personal key to encrypt your data instead of the default key, you can enter your personal key to access your data on the mobile device. A personal key is saved for each device that is using a personal key. 1. Open the Mozy mobile app, then enter your passcode if necessary. 2. Tap on the name of the device that you want to view. 3. Tap Yes. The Enter Personal Key page displays. 4. Enter your personal key in the appropriate field, then tap Done. A separate personal key is saved per device. To change your personal key, see Change Your Personal Key on page 123.

Viewable File Types


The Mozy mobile app can display the following file types: Images (.jpg, .gif, .tif) Music (.mp3, .wav, .m4a, .wma, .aif, .aac) Movies (.mov, .mp4, .m4v, .avi) Documents (.txt, .doc, .docx, .pdf, .rtf) Spreadsheets (.xls, .xlsx, .vcf) Presentations (.ppt, .pptx) Web pages (.html, .htm) Music files and movies are streamed and can be played directly from the Internet.

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View Files
You can view many files directly from your mobile device. For more information, see Viewable File Types on page 120. To view a file: 1. Open the Mozy mobile app, then enter your passcode if necessary. 2. Select one of the following options: If you do not see the file you want to view, you can refresh the list of files by using "pull to refresh," (touch the screen while dragging your finger downward). If you are looking for a particular type of file, click the icon associated with that file type. For example, if you want to view a photo, tap the photo icon to browse only image files. When you locate the file, select it from the list to open it. If you want to browse all files, tap All Files to open the list of devices. If you are using Stash, your Stash folder will also be listed. Browse to the desired file and select it to open it.

Post a Photo to Facebook


With the Mozy mobile app, you can quickly and simply post your photos to Facebook. However, before you can do this, you must connect to Facebook. To log in to Facebook and post a photo: 1. Open the Mozy mobile app, then enter your passcode if necessary. 2. Browse to a photo from one of your devices or from your Stash folder. 3. Tap the photo to view it. 4. Tap the icon, then tap Publish to Facebook. The Facebook Login page displays. 5. Type your Facebook email or phone number and password, then tap Login. The Request for Permission page displays. 6. Tap Allow to allow the Mozy mobile app to post to Facebook. 7. Tap OK to dismiss the confirmation message.

Save a Photo to Your Device


With the Mozy mobile app, you can save photos you have backed up to the Camera Roll on your device. To save a photo from the Mozy mobile app to your Camera Roll: 1. Open the Mozy mobile app, then enter your passcode if necessary. 2. Browse to a photo from one of your devices or from your Stash folder. 3. Tap the photo to view it. 4. Tap the icon, then tap Save to Camera Roll. Your photo will be named using data about the time and date it was taken. The name format is IMG_year_month_day_hour (in 24-hour format)_minute_sec.

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5. Tap OK to dismiss the confirmation message.

Email a File
To email a file: 1. Open the Mozy mobile app, then enter your passcode if necessary. 2. Browse to a file from one of your devices or from your Stash folder, then tap the file. 3. Tap the icon , then tap Email File. An email opens with the file attached. 4. Enter the recipient's email address in the To field, then tap Send.

View a Hi-Res Photo


With the Mozy mobile app, you can see photos in high resolution on your mobile device. To view a High-Res photo: 1. Open the Mozy mobile app, then enter your passcode if necessary. 2. Browse to a photo from one of your devices or from your Stash folder. 3. Tap the photo you want to view, then tap Hi-Res . A high-resolution version of the picture appears.

Change Passcode Locking


When you initially log in to the Mozy mobile app, you are prompted to create a four-number passcode. This passcode protects your information by locking the application while you are logged in. To turn passcode locking on or off: 1. Open the Mozy mobile app, then enter your passcode if necessary. 2. Tap gear icon. 3. Under Security, tap On or Off next to Passcode Lock. Note: If you turn passcode locking Off and you stay logged in to the Mozy mobile app, the application opens immediately when you tap the icon. For more information, see Change Your Passcode on page 122.

Change Your Passcode


When you initially log in to the Mozy mobile app, you are prompted to create a four-number passcode. If you did not do this when you first logged in, you can create a passcode now. If you use a passcode, you can stay logged in to the Mozy mobile app and lock access to Mozy. To change your passcode:

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1. 2. 3. 4. 5.

Open the Mozy mobile app, then enter your passcode if necessary. Tap gear icon. Under Security, tap Change Passcode. Enter your old passcode. Enter your new passcode, then enter it again to confirm it.

To start using your passcode, you must turn Passcode Lock on. For more information, see Change Passcode Locking on page 122.

Change Your Personal Key


If you chose to use a personal key to encrypt your data instead of the default key, you can enter your personal key to access your data on the mobile device. A personal key is saved for each device that is using a personal key. You can modify each personal key individually. To change your personal key: 1. 2. 3. 4. 5. Open the Mozy mobile app, then enter your passcode if necessary. Tap the gear icon icon, then tap Settings. Under Security, tap Personal Keys. Tap the device name to change the personal key for that device. Enter your personal key in the appropriate field, then tap Done.

Expire Mobile Access


If you use the MozyPro mobile app on an iOS or Android device such as phone or tablet, you can tell it to expire mobile access. This erases your data, history, favorites and passcode from MozyPro on all your devices. The next time the MozyPro mobile app is accessed on the device, your password will be required to reconnect your device to your account. This safeguards your MozyPro data in the event your device is lost or stolen without having to change your password for your entire account. If you later find your device, you can log in to the MozyPro mobile app again, just as you did when you first installed it on your device. Note: Changing your MozyPro account password does not automatically require you to provide your new password when you next use the MozyPro mobile app on your device. Therefore, whenever your MozyPro account password is changed, you should also tell the MozyPro mobile app to expire mobile access. To tell the MozyPro mobile app to expire mobile access: 1. Log in to your account online at the URL provided by your MozyPro administrator. It should resemble this, https://subdomain.mozypro.com/login, where subdomain is replaced by the actual subdomain for your MozyPro account. For more information, see Log In Online to Access Your Files on page 57. 2. Click Expire Mobile Access. 3. Click OK. Your data, history, favorites and passcode is erased from the MozyPro mobile app on all your devices. The next time the MozyPro mobile app is opened on your device, your password will be required.

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Get Technical Support


For technical support, please log in to the Mozy Support Portal here: http://support.mozy.com. After you log in, you are able to create a support case and view updates to your cases.

Mozy Mobile App Version 1.4 Release Notes


This topic provides release notes for this version of the Mozy mobile app. Release notes identify new and changed features, as well as any issues.

New or Changed Features


This section describes features which are new or changed in this release. New Languages The Mozy mobile app is now available in Portugese (Brazilian) and Japanese. Sign in with Network Credentials (MozyEnterprise and US only) You can sign in to the Mozy mobile app with your network credentials if your administrator has enabled the feature and provided you with your subdomain. You will stay logged in with your network credentials, even if you close the app, until you sign out of Mozy. Enhanced Security If you enter your passcode incorrectly five times in a row, you will be automatically signed out of the Mozy mobile app. Also, your password is not stored on your device. In your account online, you can click forget mobile password. This erases your data, history, favorites and passcode from the Mozy mobile app on your device. You must provide a correct user ID and password when logging again to reconnect your device to your account. Mozy no longer stores your files unencrypted. Files with custom encryption are stored encrypted on the device and will only be decrypted on demand. iOS Only Improvements have been made to the look of the app and the processes for uploading files. When you attempt to upload a file that already exists in your Stash, you can overwrite the existing file with the new version you are uploading. When uploading photos or videos, if no other name data is available, the Mozy mobile app renames the file in the following format: IMG_year_month_day_hour_minute_sec for photos and VID_year_month_day_hour_minute_sec for videos. You can now delete a file from its details screen or when previewing it. On screens that list files in Mozy, you can "pull down to refresh" your files list. Android Only Two tabs have been added: My Mozy and All Files. You can delete files from your SD card.
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Mozy offers to update your SD card files if the version in Mozy has been updated. You can see notifications about the progress of your uploads in your device's notifications window. When all uploads are complete, Mozy will notify you how many files you uploaded and the total size of the uploads.

Issues
This section describes issues fixed in this version of the Mozy mobile app. If any new issues are identified in this version, warnings, prevention, work-arounds, or fixes are also identified. Fixed Issues (iOS) Resolved an issue with uploads not resuming when the Mozy mobile app was running in the background. (Android) Resolved an issue with uploads not resuming after the device lost connectivity. (Android) Resolved an issue with duplicate uploads. Known Issues (Android) Scrolling through images in the gallery view causes users to return to the beginning of the list. Scrolling more slowly will avoid this problem.

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Chapter 10
Replacing a Computer
In the event of disaster or data loss, you can use MozyPro to easily restore your backup to another computer. You can also migrate your backup from one computer to another, as well as transfer files from an old computer to a new computer. To switch to a new computer using your MozyPro account, you must replace your existing computer. Note: Once you change computers on your existing account, you will no longer be able to perform backups on the replaced computer, but you will still be able to restore files from that computer for a period of 30 days. Important: You cannot perform this procedure if your new computer has a different platform (Windows versus Mac) from the computer you are replacing.For more information, see Restoring to a Different Platform or Operating System on page 142. To replace a computer: 1. Download and start installing the latest version of MozyPro on the replacement computer. For instructions on downloading and installing the latest client, see Installing MozyPro on page 13. 2. When prompted during the install, log in to MozyPro using your email and password. MozyPro automatically recognizes that you are using a different computer and starts the Replace Machine wizard.

Figure 26: Replace Machine Wizard

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3. Enter your password, then click Next. A dialog appears asking you to confirm the replacement.

Figure 27: Confirm Replacement Dialog 4. Click Yes to proceed with the replacement. The Setup Wizard contines with setting up your computer. See Scanning for Files on page 14

Topics:

How do I migrate from one platform to another?

How do I migrate from one platform to another?


MozyPro cannot directly restore files backed up from one platform (Windows versus Mac) to a different platform. This means that when you install MozyPro on a new computer, if the new computer and the old computer have different platforms, you cannot choose the option to replace a computer. However, you can restore files from one platform to another. To do this, the best option is to request a DVD restore, as this allows for the greatest compatibility. For more information, see Understanding MozyPro Online on page 58. While it is possible for you to download using Web restore between platforms, we advise that only advanced computer users attempt this. This is because the task involves a many manual steps, a good understanding of difference in folder structures between platforms, and a working knowledge of file compression on both platforms. Files are restored in the format and folder structure appropriate for the platform of the computer they were backed up from. Files backed up from the Windows platform are zipped together as a .zip file. If your filenames contain unicode text or more than 256 characters, they are instead zipped into an .exe file. While a .zip file can be opened on a Mac, an .exe file must first be downloaded to a Windows computer for extraction. After that, you can manually copy the files to a Mac. Files backed up from the Mac platform are compiled into a .dmg file. If you are restoring to a Windows computer, you have a choice for extracting the files from the .dmg files. You can open the .dmg files on a Mac and copy them to a Windows computer, or download a utility that allows you to extract .dmg files on Windows. For example, the latest beta version of 7-Zip allows you to extract a .dmg file on Windows. When restoring files from one platform to another platform, some files may not be compatible between platforms and applications. You are responsible for this risk, and Mozy cannot be held responsible for any issues that arise.

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Chapter 11
Managing Your Account
This chapter contains the following sections:

Topics:

Changing a Password Expire Mobile Access Account Management

Changing a Password
You can change your password yourself, or reset a forgotten password. You will also need to enter your new password in the MozyPro software, ensuring the passwords match so that you can continue backing up your files. If you use the MozyPro mobile app on an iOS or Android device, such as a phone or tablet, you are not automatically prompted there for your changed password. Therefore, if you change your account password, you may want to tell the Mozy mobile app on your device to prompt for your password the next time you use it. For more information, see Expire Mobile Access on page 130. To change your password: 1. In your browser's address bar, type https://subdomain.mozypro.com/login, then press Enter. 2. Click Forgot your password. 3. Enter your email address, then click Reset Password . If you are requested to validate your email address or to use CAPTCHA, and if you need more information, see Log In Online to Access Your Files on page 57. 4. Click Continue. An email is sent to the listed email address with a link to reset your password. 5. Click the link in the email. 6. Enter your new password. Your password must contain at least 8 characters. 7. Click Continue. Your password has been changed in your account online; however, you must enter your new password in MozyPro as well. 8. Right-click the MozyPro icon in the system tray, select Settings, then click More Settings. 9. When prompted for your password, type your new password in the appropriate field, then click Login. Your password is changed in both the MozyPro software and your account online, ensuring you can continue backing up your files.

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Note: If you use the MozyPro mobile app on a device, the next time you use it, you are not prompted for your changed password. Therefore, if you change your account password, you may want to tell the MozyPro mobile app on your device to prompt for your password the next time you use it. For more information, see Expire Mobile Access on page 130.

Expire Mobile Access


If you use the MozyPro mobile app on an iOS or Android device such as phone or tablet, you can tell it to expire mobile access. This erases your data, history, favorites and passcode from MozyPro on all your devices. The next time the MozyPro mobile app is accessed on the device, your password will be required to reconnect your device to your account. This safeguards your MozyPro data in the event your device is lost or stolen without having to change your password for your entire account. If you later find your device, you can log in to the MozyPro mobile app again, just as you did when you first installed it on your device. Note: Changing your MozyPro account password does not automatically require you to provide your new password when you next use the MozyPro mobile app on your device. Therefore, whenever your MozyPro account password is changed, you should also tell the MozyPro mobile app to expire mobile access. To tell the MozyPro mobile app to expire mobile access: 1. Log in to your account online at the URL provided by your MozyPro administrator. It should resemble this, https://subdomain.mozypro.com/login, where subdomain is replaced by the actual subdomain for your MozyPro account. For more information, see Log In Online to Access Your Files on page 57. 2. Click Expire Mobile Access. 3. Click OK. Your data, history, favorites and passcode is erased from the MozyPro mobile app on all your devices. The next time the MozyPro mobile app is opened on your device, your password will be required.

Account Management
Someone in your organization is assigned to be administrator for your MozyPro account. That person can assist you with account management issues, such as: getting more storage space (quota). finding your license key. getting technical assistance. billing questions. To find the email address for your MozyPro administrator, Windows users can right-click the MozyPro icon in the system tray, then click About. Mac users can click the MozyPro icon in the menu bar and select Preferences. Click Buy More Space to open an email pre-populated with the administrator's email address. The subject line contains a request to increase storage. You can change the subject line if you wish.

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Your MozyPro account administrator can refer to the MozyPro Administrator Guide for support in performing administrative tasks.

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Chapter 12
Restoring from DVD or Hard Drive
This section contains the following topics:

Topics:

Understanding Media Restores Restore from DVD Restore from a Hard Drive How do I decrypt my restore? Restoring to a Different Platform or Operating System Where do I put my restored files for common applications?

Understanding Media Restores


When you use Web access, you can choose to pay for your files to be shipped to you. This delivery method is called media restore. Whether your files arrive on a single DVD or several, or even on a hard drive, depends on the total size of all the files you are restoring. If you are restoring more files than will fit on a reasonable amount of DVDs, you will receive a hard drive. The files and folders in a media restore are in the same folder structure as they were on your computer when you backed them up, and can be restored into that original folder structure. If you are using a different computer, or even a different operating system (Mac or Windows), you can then move the files to anywhere you will be able to find them. For more information, see Restoring to a Different Platform or Operating System on page 142. To protect our customers, all media restores are encrypted for shipment. This ensures that even if your shipment falls into the wrong hands, nobody except you can get your files from the media restore. You receive the key to decrypt your files in a separate email. If you lose this key, please request assistance here: http://support.mozy.com/support/restorehelpform. When you installed the MozyPro software on your computer, you most likely did not choose to use a personal key to encrypt your backups. However, if you did choose personal encryption, you will need that key to use any restored files. If you cannot provide this key, your files cannot be decrypted. If you chose personal encryption, you might prefer to start by unlocking the shipping encryption and putting the resulting files into a temporary folder, perhaps on your desktop. From that location, you can decrypt using your personal key and in that process put your files into their final destination on your computer. For more information, see How do I decrypt my restore? on page 139

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Restore from DVD


To restore from DVD, you must first log in to your account online to select files, then choose media restore as the delivery method. Files arrive on DVD unless the total size of all files to restore is sufficiently large to warrant a hard drive instead. The files on a DVD are compressed and encrypted. This lets us send your files to you on the fewest number of DVDs, and it ensures that if the shipment falls into the wrong hands, nobody except you can get to them. In the process of unlocking this shipping encryption, a program called 7-Zip will run. This program is freely available on the Internet, and is provided along with your restore so that you can decrypt it. DVDs have labels like this: Restore: Vol. X of N. The number represented by X is the unique ID for a specific DVD, or restore volume. The number represented by N is the total number of restore volumes in the set. If a DVD has a label like this, Supplement Disk A to Vol. X it contains part of a single file which is larger than can fit onto a single DVD. Such large files are spanned across more than one DVD. The number represented by A is the unique ID for each supplement disk. The number represented by X is the unique ID for the specific restore volume that the supplement belongs to, as described above. If you receive any supplement disks, see Restore a File Spanned across Multiple DVDs on page 135 Example of DVD Labels This is an example of a set of DVD labels, and a description of each DVD.
DVD Label Restore: Vol. 1 of 4 Restore: Vol. 2 of 4 Restore: Vol. 3 of 4 Description First of four restore volumes. This DVD contains many files. Second of four restore volumes. This DVD contains many files. Third of four restore volumes. This DVD contains part of a single very large file which is spanned across two DVDs. Supplement DVD to the third restore volume. Contains part of the file from restore volume 3. Last of four restore volumes. This DVD contains many files.

Supplement Disk 1 to Vol. 3

Restore: Vol. 4 of 4

Restoring from DVD to a Windows Computer


Before you insert a DVD, you should: have the password you received by email for unlocking the shipping encryption. If you lose this key, please request assistance here: http://support.mozy.com/support/restorehelpform. close all applications that might be using the files you are restoring. have your personal key available if you chose to encrypt your backups with a personal key when you installed the backup software. For more information, see How do I decrypt my restore? on page 139 To move files from a DVD onto your computer: 1. Insert a restore volume DVD into your DVD drive. These disks are labeled like this: Restore: Vol. X of N. 2. Select one of the following options: If you see a prompt to enter a password, go to Step 5.

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If you see a prompt asking you to choose whether to run restore.bat, click Run restore.bat, then go Step 5. If a window appears showing the contents of the DVD, go to Step 4. If you see no prompt at all, go to the next step.

3. Select one of the following options: In Windows 2000, XP or 2003, click Start > My Computer, then double-click the DVD drive. In Windows Vista or 7, click the Windows Pearl/Start > Computer, then double-click the DVD drive.

A window appears, showing the contents of the DVD. 4. Find and double-click restore.bat. 5. In the Enter password field, enter the password you received in an email, then click OK. A 7-Zip window appears which shows the contents of the DVD. 6. Click Extract. 7. In the Copy to field, browse to the drive letter you are restoring to, then click OK. This is the C drive unless you are restoring files you backed up from a drive with a different letter assigned. The folders and files on the DVD are copied to the C drive. This will take some time because the files are uncompressed as they are copied. Note: If any file with the same name already exists in any folder, you will need to select whether you want to replace it. If you have Windows Vista or Windows 7, you can also select to copy the file and rename it, thereby by keeping the existing file and adding the renamed restored file to the same folder. 8. Close the 7-Zip window, then eject the DVD. 9. (Optional) If you have more than one restore volume DVD, repeat this process for each of them. If you chose to use personal key encryption when you installed the backup software, you must decrypt your files before you can use them. For more information, see How do I decrypt my restore? on page 139

Restore a File Spanned across Multiple DVDs


When a single file is too large to fit onto a single DVD, that file is spanned across more than one DVD. Movies or files containing your email information, such as .PST files for MS Outlook, can often be very large. The extra DVDs are called supplement disks and arrive with labels like this: Supplement Disk A to Vol. X. The number represented by A is the unique ID for each supplement disk. The number represented by X is the unique ID for the specific restore volume that the supplement belongs to. To restore a spanned file, you must copy the contents of all the DVDs for that file into the same folder. This includes the restore volume DVD for the spanned file, followed by each of its supplement disks. Then you must decrypt the shipping encryption, uncompressing and reconstructing the file into that folder. Finally, you can move the file into its final location. Restoring a Spanned File from Multiple DVDs to a Windows Computer Before you insert the first DVD, you should: have the restore volume DVD and all its supplement DVDs ready. have the password you received by email for unlocking the shipping encryption. If you lose this key, please request assistance here: http://support.mozy.com/support/restorehelpform. close all applications that might be using the files you are restoring.
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have your personal key available if you chose to encrypt your backups with a personal key when you installed MozyPro. For more information, see How do I decrypt my restore? on page 139 To restore a file spanned across multiple DVDs: 1. Create a folder on your computer into which you will copy the contents of all the DVDs. The folder should be easy to get to, such as a folder named Restore on your desktop. 2. Insert the first restore DVD into the drive. This is the DVD with a label like this, Restore: Vol X of N. 3. Select one of the following options: If a window appears showing the contents of the DVD, go to Step 5. If a window appears instructing you to copy all partial archives into one directory, press any key, then go to the next step. If you see a prompt for choosing whether to run restore.bat or to open a folder to view files, choose to view the files in a folder, then go to Step 5. If you see no prompt at all, go to the next step.

4. Select one of the following options: In Windows 2000, XP or 2003, click Start > My Computer, then right-click the DVD drive, and then click Open. In Windows Vista or 7, click the Windows Pearl/Start > Computer, then right-click the DVD drive, and then click Open.

A window appears showing the contents of the DVD. 5. Select all the files on the DVD and copy them into the folder you created in Step 1 above, then eject the DVD. To continue the example, you would copy all the files on the DVD and paste them into the Restore folder you created on your desktop. 6. Insert the first supplement DVD for this spanned file. This is the DVD with a label like this, Supplement Disk 1 to Vol. X, where X is the same number as was on the label for the restore DVD in Step 1 above. 7. Repeat steps 3 through 5 above for this DVD, copying all files into the same folder. Do this for each supplement DVD that belongs to the restore volume DVD described in Step 2 above. This will take some time. To continue the example, you would copy all the files on each supplement DVD and paste them into the same Restore folder you created on your desktop. 8. When the contents of the restore DVD and all its supplement DVDs are copied into the same folder, look in that folder and find and double-click on restore.bat. To continue the example, you would look in the Restore folder on your desktop and double-click restore.bat. 9. In the Enter password field, enter the password you received in an email, then click OK. A 7-Zip window appears showing an item that represents the single, spanned file. 10. Click Extract, then click OK. The file is uncompressed, reconstructed and copied to the folder you are currently in, which should be the folder you created in Step 1 above. This will take some time.

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If you don't want this restored file to exist on this computer in its current location, you can move it elsewhere, such as to the folder it was originally backed up from. For more information, see Moving a File to Its Final Location on page 137. If you are restoring to a different platform (Windows versus Mac), see Restoring to a Different Platform or Operating System on page 142. If you chose to use personal key encryption when you installed MozyPro, you must decrypt your files before you can use them. For more information, see How do I decrypt my restore? on page 139 Moving a File to Its Final Location Read this topic if you have finished extracting the contents of a spanned set of DVDs into a single very large, restored file. You can now move this file to its final location. When you look into the folder you restored the very large file into, you will see that it is inside the same folder structure as it was on your computer when you backed it up. If you are using a different computer or even a different operating system (Mac versus Windows), you can refer to this structure to move the file into its original location, or into some other appropriate folder. For more information, see Restoring to a Different Platform or Operating System on page 142. Some programs cannot use their data files unless you put them into a specific folder, or unless you point the application to the folder where that data file resides. For more information, see Where do I put my restored files for common applications? on page 144. To move the file to its original location: 1. Open the folder containing the entire folder structure housing the restored file. To continue the example from Restoring a Spanned File from Multiple DVDs to a Windows Computer on page 135 , you would look in the Restore folder on your desktop. 2. Open the folder named with the drive letter, most likely C. 3. Right-click the top-most folder, then click Copy. 4. On your computer, browse to the appropriate drive, then click Paste. This is most likely the C drive. The file is copied to the C drive inside the entire folder structure in which it was originally backed up. If a file with that name is already present in that location, you can choose whether to replace it in that location with the version you have copied. If you have Windows Vista or Windows 7, you can also choose to rename the file you are copying, thereby having both versions in that location on your computer. After you are sure you have moved the file into its final location, you can delete the folder you created at the beginning of this process. To finish the example, this would be the Restore folder you created on your desktop, and all its contents.

Restore from a Hard Drive


To restore from a hard drive, you must first log in to your account online to select files, then choose media restore as the delivery method. You cannot choose hard drive specifically; restores arrive on a hard drive only if the total size of all files to restore is sufficiently large to warrant a hard drive. To unlock the shipping encryption for the files on the hard drive, you will need the key which is emailed to you separately. If you lose this key, please request assistance here: http://support.mozy.com/support/restorehelpform. You will use a program called TrueCrypt, which is provided on the hard drive. TrueCrypt restore volumes are named data.tc. These restore volumes cannot be larger than 250 GB. If the total size of all your files to restore

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is larger than 250 GB, there will be more than one TrueCrypt volume on the hard drive, each inside a separate folder.

Restoring from Hard Drive to a Windows Computer


Before you connect the hard drive, you should: have the password you received by email for unlocking the shipping encryption. If you lose this key, please request assistance here: http://support.mozy.com/support/restorehelpform. close all applications that might be using the files you are restoring. have your personal key available if you chose to encrypt your backups with a personal key when you installed the backup software. For more information, see How do I decrypt my restore? on page 139 To restore from a hard drive to a Windows computer: 1. Connect the USB cable for the hard drive to your computer's USB port. Important: If you see a prompt for initializing or formatting the disk, click No. For more information, see What if I see a prompt to initialize or format the disk when I connect my hard drive restore? on page 139 This adds the hard drive to your list of drives in Windows Explorer. 2. Select one of the following options: In Windows 2000, XP or 2003, click Start > My Computer, then double-click the new hard drive. In Windows Vista or 7, click the Windows Pearl/Start > Computer, then double-click the new hard drive.

3. In the list of files and folders on the hard drive, double-click the installer for TrueCrypt, named something like TrueCrypt Setup 7.0a.exe, and install TrueCrypt. 4. In the list of files and folders on the hard drive, find and double-click a restore volume, named data.tc. The TrueCrypt window appears. 5. From the list of drive letters, choose one to assign to this restore volume, then click Mount. 6. In the Password field, enter the password you received in an email, then click OK. The full path of the restore volume appears next to the drive letter you chose in step 5. 7. To access the contents of the restore volume, double-click the drive in the list. A Windows Explorer window appears, showing the contents of the restore volume within the folder structure they were in when they were backed up, including the drive letter. 8. Choose one of these options: Restore all files from this restore volume to this computer in exactly the same folder structure they were in when they were backed up. For example, copy the contents of the C folder in the restore volume to the C drive on your computer. If this computer has a different operating system from the computer which they were backed up from, you may need to move the files to their final destination. For more information, see Restoring to a Different Platform or Operating System on page 142 Choose specific files and folders to restore. To do this, hold down the Ctrl key while you click the files the files, then copy and paste them into their destination on your computer. If you use personal encryption, copy the files to a temporary location such as a folder on your desktop. From that temporary location, use your personal key to decrypt the files into their final destination on your computer. For more information, see How do I decrypt my restore? on page 139

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If any file with the same name is already present in a destination folder, you choose whether to replace it with the version you have copied. If you have Windows Vista or Windows 7, you can also choose to rename the file you are copying, thereby having both versions in that location on your computer.

What if I see a prompt to initialize or format the disk when I connect my hard drive restore?
Always click No when you see this message. If you click Yes, you will erase all of the data on the hard drive.

How do I decrypt my restore?


When you first installed MozyPro on your computer, you may have chosen to use your own personal encryption key. If so, you must have that key to decrypt files you download from Web access or receive on DVD or hard drive. If you cannot provide that key, neither you nor Mozy will be able to decrypt them. Your experience will be better if you start by putting all your restored files into a temporary folder, perhaps on your desktop. Then you can decrypt using your personal key, and in that process put your files into their final destination. If you are not sure whether you chose personal encryption, try to open a file that you just restored to your computer. Any text file (with the .txt extension) is probably a good choice for this test. If you cannot open the file and if you see any messaging about encoding or encryption, your files were encrypted with your personal key.

Windows: Decrypt Restored Files Using Your Personal Key


If you chose to use your own personal key when you first installed MozyPro, you must use the MozyPro software to provide your personal key and thereby decrypt files you are restoring from the web. You can decrypt files to a Windows computer or to a Mac, regardless of what computer they were originally backed up from. If you are restoring to a Mac, read this topic: Mac: Decrypt Files Using Your Own Personal Key on page 141. The decryption process is different on different platforms. If you are restoring from one platform to another, there are specific issues you should be aware of. For more information, see What is a Platform or Operating System? on page 142 If you chose to use your own personal key when you first installed MozyPro on your computer, you will need to download the Crypto Utility to provide your personal key and thereby decrypt the files you are restoring. To decrypt files you downloaded from Web access or received on DVD or hard drive: 1. Click the appropriate link to download the Crypto Utility. If you use MozyHome, click here: https://mozy.com/downloads/mozycryptoutil.exe If you use MozyPro, click here: https://mozy.com/downloads/mozyprocryptoutil.exe If you use MozyEnterprise, click here: https://mozy.com/downloads/mozyentcryptoutil.exe

2. Save the file to a location you will remember later (such as your Desktop). 3. Right-click on the Crypto Utility file, then click Run as administrator to run the program.

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Figure 28: Crypto Utility 4. Select one of the following key options, then click OK.
Enter Key Import Key Enter the password phrase you used to create your personal key. Specify the location of the key you saved locally during the installation.

5. In the Source Folder field, specify the folder where you saved the files you restored.

Figure 29: File Locations 6. In the Destination Folder field, specify the folder where you want to place the decrypted files. Note: The Source and Destination folders cannot be the same. If you're restoring to operating system identical to the one you backed up from originally, you can specify the merely the appropriate drive letter. If not, you'll want to understand the information in this topic: What is a Platform or Operating System? on page 142 7. Click Decrypt to decrypt the files. The files are decrypted to the specified destination.

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Mac: Decrypt Files Using Your Own Personal Key


If you chose to use your own personal key when you first installed MozyPro, you must use the MozyPro software to provide your personal key and thereby decrypt files you are restoring from the web. You can decrypt files to a Windows computer or to a Mac, regardless of what computer they were originally backed up from. If you are restoring to a Windows computer, read this topic: Windows: Decrypt Restored Files Using Your Personal Key on page 139. The decryption process is different on different platforms. If you are restoring from one platform to another, there are specific issues you should be aware of. For more information, see What is a Platform or Operating System? on page 142 To decrypt files you downloaded from Web access or received on DVD or hard drive: 1. Right-click the MozyPro icon in the menu bar , then select Open Decrypt.

Figure 30: Decrypt Utility 2. Click Browse next to the Source field to specify the folder into which you saved your restored files. 3. Click Browse next to the Destination field to specify the folder where you want to place the decrypted files. Note: The Source and Destination folders cannot be the same. If you're restoring to operating system identical to the one you backed up from originally, you can specify the merely the appropriate drive letter. If not, you'll want to understand the information in this topic: What is a Platform or Operating System? on page 142 4. Enter the key to decrypt the restored files. You have two options for entering the key: Option 1: Select Enter the key manually and enter the exact phrase used to create your previous personal key. For example, if you entered "This phrase will be my personal key" when creating your key in the previous installation, then enter this same phrase in the field provided. Option 2: If you retained the personal_encryption_key.dat file, select Import key from file and browse to the location of the file. Select the file and click Open to load the file.

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5. Click Decrypt. The files are decrypted to the specified destination folder.

Restoring to a Different Platform or Operating System


Files on a DVD or a hard drive are provided in the folder structure they were backed up in. If you simply copy all the restored files onto the new computer, they reside in exactly the same folder structure they were backed up in. This makes it easy to restore to a computer with the same version of the same operating system. However, the folder structure between platforms is different. Media restore is the best way to restore to a computer with a different platform (Windows versus Mac). A program is provided along with media restores to unlock the shipping encryption and uncompress files backed up from either platform. While it is possible to download files to restore from Web access to a different platform, it is not recommended unless you have sufficient technical knowledge to cope with the demands of doing so. After you get the files from a media restore onto a computer of a different platform, you must manually move the files to the appropriate folders to ensure the programs on your computer can find and use them. This is because files are restored by default into the folder structure they were backed up from and because folder structures are different between platforms. You may also wish to do this if you are restoring to a computer with a different version of the same platform. For more information, see What is a Platform or Operating System? on page 142 Note: When restoring files to a different platform, some files may not be compatible with the platform and applications. When migrating between platforms, you are responsible for this risk. Mozy cannot be held responsible for any issues of compatibility that arise.

What is a Platform or Operating System?


The terms platform and operating system mean almost the same thing. An operating system lets your computer run its most basic functions, and is the platform upon which programs like word processors or web browsers can be installed and used. Think of platform as a broader term denoting the difference between Mac and Windows in general, while operating system is more often used to when referring to specific versions of Windows or Mac. There is a version of MozyPro that works on computers with the Windows platform, and a version that works on computers with the Mac platform. If you are restoring files to a computer using the same platform (Windows to Windows, or Mac to Mac), you can use any method available. This might include: Restore options in MozyPro as originally installed on the computer or after using the "replace computer" process. downloading from Web access. ordering a media restore from Web access. If the new computer has an entirely different platform (Windows versus Mac), you cannot use the "replace computer" process, and you cannot restore using MozyPro installed on the new computer. You can restore only with Web access. The recommended restore method is to order a media restore.

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Restoring Between Computers with Identical Operating Systems If the operating systems on both computers are identical, for example both use Mac OS X Lion (version 10.7), restoring is straightforward because the default folder structure is identical (as long as your user name is also identical). Regardless of the restore method you use, you can choose to preserve the original file location when restoring. This means that files are restored into the exact same folder structure as they were in when they were backed up. You won't have to manually move any files. Restoring Between Different Versions of the Same Operating System If the operating system versions are different, for example Windows XP and Windows 7, you will need to move your restored files manually. This is because if you preserve the original location when restoring files, they are restored into the exact same folder structure they were in when they were backed up, but this exact folder structure does not apply to the new computer. Because the default folder structure on the new computer is different, you will have to manually move your restored files. Let's consider an example of restoring files backed up from a computer running MS Windows XP Professional to a computer running Windows 7 Enterprise. You are restoring files from your Documents backup set and your user name is the same on both computers. On the Windows XP computer, your folder structure may look like this: C:\Documents and Settings\your user name\My Documents. On the Windows 7 computer, your folder structure may look like this: C:\Users\your user name\My Documents. Let's say you restore files from the XP computer onto the Windows 7 computer, leaving them in their original folder structure. If you open your Documents folder on your new computer, you won't see your restored files. And programs installed on Windows 7 won't be able to see the restored files using their default behavior. To resolve this, manually move all files out of the folders under C:\Documents and Settings\your user name\My Documents into C:\Users\your user name\My Documents. Restoring Between Windows and Mac Computers If you're restoring between entirely different platforms, you must use Web access. We recommend requesting a media restore. For more information, see Choose Delivery Method on page 75 . While it is possible to download files to restore from Web access to a different platform, it is not recommended unless you have sufficient technical knowledge to understand and cope with the demands of doing so. Once you receive the restore media, use the included instructions to get your files onto the new computer. On the new computer, this creates a new folder structure containing all your restore files, exactly as they were originally backed up. Because the default folder structure on the new platform is entirely different, you must manually move files from the new "original" folders into the appropriate folders on the new computer. Let's consider an example of restoring files from your Documents backup set to a computer with a different platform, and assume that your user name is the same on both computers. On a Mac, your default folder structure may look like this: Users/your user name/Documents.

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On a Windows computer, your default folder structure may look like this: C:\Users\your user name\My Documents. If document files backed up from a Windows computer are restored to a Mac, you would move the files from the newly-created My Documents folder into the existing Mac Documents folder. If you restore document files backed up from a Mac onto a Windows computer, you would move the files from the newly-created Documents folder into the existing Windows My Documents folder.

Where do I put my restored files for common applications?


When you restore files, they are typically restored to the same folder structure they were in when they were backed up. This is usually sufficient for most programs to be able to find your files. Most of the time, where you restore the files is not important. You can restore the files anywhere the program has access. However, you may need to ensure certain files are in particular folders for some programs to be able to find them in these situations: You have changed platforms. For more information, see What is a Platform or Operating System? on page 142 You have upgraded your operating system. You are have restored after re-installing programs. In general, you can use the File > Open menu in any program to make a note of the full path for the folder opened by default. Then you can move the necessary files into that folder. In some cases, having the file in particular folder is not sufficient. You may also need to point certain programs, such as email or financial programs like Outlook, Entourage, or Quicken, to where its data file was restored. After your files are in the correct folder, use the File > Open menu in that program to actually open the necessary file. There is a great diversity in the kinds of programs MozyPro customers use and their different versions, as well individual differences in how they may be set up. Therefore, it is not practical to attempt provide detailed instructions for pointing a wide array of programs to their files. The documentation for any program should provide information about which folders its files should be in, as well as instructions for pointing to those files if necessary. Because many customers have this issue with MS Outlook on Windows, this general information may help you find the topics you need in the documentation provided by Microsoft for your version of MS Outlook. It may also help you understand how to research the documentation for other programs. On Windows, MS Outlook stores email, contacts and other items in single, large data files. Most often, these are Personal Folders files, or .PST files. If you search the product help or documentation for .PST or data file, you should see many topics that can help you re-associate MS Outlook to your restored email. For example, if you use MS Outlook 2007, its help article titled Move an Outlook data file from one computer to another may be useful.

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Chapter 13
Uninstalling MozyPro
If you intend to reinstall MozyPro later, you should save your settings file, which contains your backup sets and other settings for MozyPro. If all your files are present on the computer when you reinstall and if you have saved your settings file, all or some of your files may not need to be re-uploaded again, but may instead be re-associated to the files backed up on the Mozy servers. While this process takes time, it is faster than a full backup. To uninstall MozyPro: 1. Click Start > All Programs > MozyPro > Uninstall MozyPro. 2. Click Yes to confirm uninstalling MozyPro. 3. When prompted to restart, click Yes. Uninstalling MozyPro does not remove your files from the Mozy servers. If you replace your machine, you can associate your backed up files to the same computer or to a different computer, restore your files if necessary, and resume backing up. For more information, see Replacing a Computer on page 127. Uninstalling does not cancel your account. MozyPro customers must contact MozyPro Sales to cancel an account.

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Chapter 14
Frequently Asked Questions
This section provides answers to these frequently asked questions:

Topics:

Duration of Backups and Downloads Why does the first backup take so long? Can I Test My Bandwidth? How does MozyPro Determine What Files to Back Up? If Settings Are Greyed Out How do I get more storage space? How do I get my MozyPro license key? How do I cancel my MozyPro account? Who do I contact with a billing question?

Duration of Backups and Downloads


During backups, both initial and routine, your files are uploaded to the Mozy data centers. When you download or restore your files, they are transferred to your computer from the Mozy data centers. It is normal for your first backup to take a very long time, even weeks. For a typical system on a typical broadband line, and if you continue working on your computer during the backup, MozyPro backs up data at the rate of about 2-4 GB per day. If left undisturbed on a fast connection, it may be possible to back up over 9 GB in a single day. The actual duration of a transfer with MozyPro depends on many factors, including: how many files are being transferred, the sizes of the files, the time it takes for MozyPro to prepare to send each file, the speed of the Internet connection, how much of that Internet connection is being used by MozyPro, whether the Internet connection is interrupted, whether the computer is shut down or goes into sleep, hibernation, or stand by mode, whether the computer is performing other tasks while the transfer is underway.

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For all of these reasons, it is not possible for MozyPro to provide a specific estimate for how long your backups or downloads will take. During installation, Mozy tests your bandwidth to ensure your Internet connection is fast enough for you to use MozyPro. You may want to get a rough estimate of your transfer rate before you begin your initial backup by using a bandwidth meter such as Speakeasy or Speedtest. You can search online for other testing tools or use tools made available by your Internet service provider. After your initial backup, subsequent backups are relatively quick. Chances are that you won't even notice them. This is possible because Mozy performs what are called differential backups, which means that it only backs up the portions of your files that have changed since the last time they were backed up along with any new files selected for backup. This saves lots of time, bandwidth and storage space. If you have many files, restoring or downloading them may take a very long time for all the same reasons. Many Internet service providers restrict the speed of uploads while permitting much faster downloads. Therefore, some customers may find that while an initial very large backup takes a long time, restoring or downloading that same amount of files may be somewhat faster. MozyPro should automatically resume interrupted backups and downloads. Progress reported beginning with 0% pertains only to the session currently underway. Therefore, it may seem as though the process is starting over from the beginning when it is actually resuming from where it left off.

Why does the first backup take so long?


Two things affect your initial back up time:

Amount of Data to Back Up


MozyPro automatically determines the files to back up using backup sets. Your first backup has to copy all of the selected files to the server. How long this first backup takes depends on the amount of data selected to be backed up. All backup services like MozyPro have similar issues. One way to shorten the first backup is to deselect some non-critical files for the initial backup using MozyPro Settings, and then add them to your backup later on. To remove files from the backup, see Selecting Backup Sets on page 23. See How does MozyPro Determine What Files to Back Up? on page 149 to understand what files are being backed up. Subsequent backups take minutes because only the files that have changed are uploaded to the servers.

Upload Speed
While today's Internet connections are much faster, more applications such as email are also using your Internet connection. Since many of these tasks need access to the Internet, MozyPro gives these programs priority, using the left over bandwidth to send your data to the backup servers. This lets you continue working on your computer doing other tasks such as email or surfing the Web. Since the amount of bandwidth available to MozyPro is limited, the first backup takes longer because there is so much data to send to the servers. All backup services like MozyPro have similar issues.

Can I Test My Bandwidth?


You can test the speed of your Internet Connection using any of the sites below.

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Speakeasy Speedtest Compare the results of your speed test to the Internet service you purchased. You can try to increase your bandwidth by setting up bandwidth throttling or closing applications that are accessing the Internet. If you repeat the test, you will probably get a different reading because the amount of congestion on the Internet is always changing and applications on your computer that are accessing the Internet are also changing. However, your numbers should not change by more than 50%.

How does MozyPro Determine What Files to Back Up?


During install, MozyPro scans your harddrive and categorizes all of your data files into backup sets such as word processing documents, digital photos, music files, and so on. So as to not waste your bandwidth, MozyPro does not backup your operating system, application, or temporary Internet files. These files are best restored by reinstalling the software so that they are configured correctly with your system. Other files MozyPro omits are disk images (.iso), virtual drives (.vmc, .vhd, .vmsn), system configuration and driver files (.sys), and application files (.exe, .dll).

If Settings Are Greyed Out


If MozyPro settings on your Windows computer are visible but you cannot access them, there are a few possible solutions. First, you may be able to notify Windows to grant you access to these MozyPro settings. The steps for doing this differ slightly depending the version of Windows. For Windows 7, click the link for the User Account Control icon on the MozyPro Settings window. For Vista, in the upper-right part of the MozyPro Settings window, click Change settings that are currently unavailable, then in the Windows Access Control Window, click Trust. The MozyPro Settings window reloads and you can now access settings that were previously grayed out. Second, you may need to run MozyPro with a Windows user account which has administrative permissions. For more information, consult the help for your Windows operating system.

How do I get more storage space?


Contact your MozyPro administrator to ask for more storage space. For more information, see Account Management on page 130.

How do I get my MozyPro license key?


Contact your MozyPro administrator to get your license key. For more information, see Account Management on page 130.

How do I cancel my MozyPro account?


The administrator of your MozyPro account must contact Mozy sales to cancel the account for your organization. For more information, see Account Management on page 130.

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Who do I contact with a billing question?


Your MozyPro administrator manages billing and payment information for your organization, and if necesary can contact Mozy. For more information, see Account Management on page 130.

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Chapter 15
MozyPro Troubleshooting
This chapter contains the following major sections:

Topics:

Troubleshoot Backups Which Do Not Start Or Complete Get Assistance for MozyPro

Troubleshoot Backups Which Do Not Start Or Complete


Pre-requisites: MozyPro must be installed and your first backup must have completed successfully. If backups running on a schedule or started manually do not succeed, there are some things you can do which may resolve the issue. After attempting each of these resolutions, start a backup manually to see whether the issue is resolved. To start a backup manually: On a Windows computer, right-click the MozyPro icon in the system tray, then click Start Backup. (The default location of the MS Windows system tray is near your clock, in the lower-right corner of your screen.) On a Mac computer, click the MozyPro icon in the menu bar, then click Back up Now. As long as your paid account is in good standing, your files are still safe in the Mozy data centers. Files backed up from free accounts remain in the Mozy data centers for 30 days while no backups are occurring. You can upgrade from free to paid at any time. If that is not possible, as long as a second computer succeeds in backing up on that same free account, files from the computer which cannot backup remain in the Mozy data centers. To troubleshoot MozyPro backups which do not start or complete: 1. Restart your computer. 2. Verify that your computer is running and has an internet connection at the time of the backup attempt. The computer cannot be turned off or in sleep, hibernate, standby or any similar mode. MozyPro cannot wake up a computer in those states. Consult the help topics provided with your computer's operating system to see how to verify your computer's power settings. 3. If you are backing up on a schedule, ensure that it is set to start at a time when your computer is on. To view your backup schedule: On a Windows computer, right-click the MozyPro icon in the system tray, then click Settings > More Settings, then click Options, and then click Scheduling. Verify that your schedule starts a backup when your computer will be on, and ensure that Attempt automatic backup even when a network connection is not detected is selected. If you change any settings, click OK. On a Mac computer, click the MozyPro icon in the menu bar, then click Open MozyPro Preferences, and then click Options.

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4. On a Windows computer, make sure that your backups are not suspended. Note: Backups cannot be suspended on a Mac computer. a) Right-click the MozyPro icon in the system tray, then click Settings > More Settings. b) If the Suspend menu entry is selected, click it to clear the selection. 5. Verify that your MozyPro back up speed is set high enough to allow MozyPro to back up. On a Windows computer, right-click the MozyPro icon in the system tray, then click Settings > More Settings, then click Options, and then click Performance. If Enable Bandwidth Throttle is selected, be sure the slider is not moved all the way to the left. If you change any settings, click OK. On a Mac computer, click the MozyPro icon in the menu bar, then click Open MozyPro Preferences, and then click Options. If Limit backup speed is selected, be sure the slider is not moved all the way to the left.

6. Temporarily disable your firewall and anti-virus programs. Consult the help topics provided by your firewall and anti-virus programs to see how to do this. If a backup succeeds after doing so, change your firewall and anti-virus settings so they don't block MozyPro. Help topics provided by your firewall and anti-virus programs should describe how to add exceptions and change other settings as necessary. On a Windows computer specifically, grant access or trusted status for all listed programs associated with MozyPro, such as MozyProbackup.exe, MozyProconfig.exe, MozyProstat.exe, or the entire C:\Program Files\MozyPro folder if possible. 7. Look in the History for error messages. MozyPro may be reporting issues with attempts to back up. On a Windows computer, right-click the MozyPro icon in the system tray, then click Settings > More Settings, then click History. On a Mac computer, click the MozyPro icon in the menu bar, then click Open MozyPro Preferences. Click the Summary tab, then click History.

If you see an error message, search for the exact text of the error code in the Mozy Support Portal, which provides topics to help resolve such errors. For more information, see Get Assistance for MozyPro on page 152. If these suggestions do not resolve the issue, you may seek assistance. The assistance options available to you depend on the kind of account you have. For more information, see Get Assistance for MozyPro on page 152.

Get Assistance for MozyPro


Pre-requisite: If backups running on a schedule or started manually do not start or complete, there are some things you can do which may resolve the issue. For more information, see Troubleshoot Backups Which Do Not Start Or Complete on page 151. If those suggestions do not resolve the issue, you may seek assistance. The Mozy Support Portal is available only in English. The assistance options available to you depend upon the kind of account you have.
Mozy Support Feature Log in to the Support Portal on page 153: A searchable database of articles providing MozyEnterprise MozyPro MozyHome MozyHome Free Grandfathered * MozyHome Free

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Mozy Support Feature solutions and information, which can be filtered. Log in to the Support Portal on page 153: Videos showing how to accomplish certain tasks. Log in to the Support Portal on page 153: The community of Mozy customers providing support to each other. Create a Support Case on page 154: Support cases are a trackable way to communicate directly with a Mozy employee. Chat with Mozy Support on page 154: In-person text communication between customers and Mozy employees. Contact Support by Phone on page 154: Available only to MozyPro and MozyEnterprise customers.

MozyEnterprise

MozyPro

MozyHome

MozyHome Free Grandfathered *

MozyHome Free

* MozyHome Free Grandfathered accounts are MozyHome Free accounts created before May 17, 2010.

Log in to the Support Portal


All customers can use the knowledge base, tutorials and community forums after logging in to the Mozy Support Portal. 1. At http://support.mozy.com, click Log In in the upper-right corner of the page. 2. Log in with your Mozy account credentials. To learn how to use the Mozy Support Portal, click Tutorials , and then Tutorials: Support Portal. Several video tutorials demonstrate how to accomplish various tasks in the Mozy Support Portal.

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Create a Support Case


To create a support case and get assistance from a Mozy employee: 1. At http://support.mozy.com, click Log In in the upper-right corner of the page. 2. Log in with your Mozy account credentials. 3. On the left near the bottom of the page, click Submit a Case. 4. Provide information in the following fields: Case Reason Subject Description

5. Click Submit. Your case is created and a Mozy employee will be assigned to it. Further communication regarding your case will occur in Case Management, in the Mozy Support Portal. This communication is not likely to be instant. To check for updates to your case and to communicate with the assigned Mozy employee, you must log in the Mozy Support Portal and view your support cases.

View Your Support Cases


After you open a case or are notified by Mozy that one has been opened for you, you must occasionally review your cases in the Mozy Support Portal to see updates and to communicate with the assigned Mozy employee. 1. At http://support.mozy.com, click Log In in the upper-right corner of the page. 2. Log in with your Mozy account credentials. 3. Click My Cases in the upper-right corner of the page. Case Management opens on the left side.

Chat with Mozy Support


All customers with paid accounts can open a live chat session in the Mozy Support Portal. 1. At http://support.mozy.com, click Log In in the upper-right corner of the page. 2. Log in with your Mozy account credentials. 3. On the left, click the CHAT LIVE button. A chat window appears with the first available technical support representative.

Contact Support by Phone


MozyPro and MozyEnterprise customers are entitled to phone support. To use phone support, you must have your support ID. 1. Find your support ID. a) At http://support.mozy.com, click Log In in the upper-right corner of the page. b) Log in with your Mozy account credentials. c) Look for your support ID on the left, under Case Management. 2. Call the appropriate number to reach Mozy Support and be ready to enter your support ID.

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USA (and all other countries not listed here) UK Ireland Franais Deutschland

866.789.6699 0808 234 3567 1800 303249 0800 915123 0800 1802517

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Chapter 16
See What's New about MozyPro
This section provides release notes for MozyPro software and features. Release notes describe what is new or changed in each version. They also describe issues which were fixed or identified as new known issues in each version. Measures to avoid, work around or recover from known issues are provided when possible.

Topics:

Release Notes for Stash Release Notes for Mozy Mobile Apps Release Notes for MozyPro on the Web Release Notes for Restore Manager Release Notes for MozyPro Backup for Windows

Release Notes for Stash


These release notes describe changes to Stash.

Version 0.13 Beta


These are the release notes for this version of Stash. Release notes identify new and changed features, issues resolved, and known issues. Version 0.13.1 New and Changed Features There are no new or changed features in this release. Issues Fixed Fixed an issue where adding a file to the local Stash folder resulted in numerous incorrect attempts to re-upload the file Fixed an issue with missing spaces in some of the localized text of the user interface. Known Issues There are no known issues in this release. Version 0.13.0 New and Changed Features This section describes features which are new or changed in this release.

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Stash is Available in Additional Languages You can now use Stash in multiple languages. Stash displays in the language your operating system is set to use. Stash is now available in these languages: Dutch English (UK) French (France) German Italian Japanese Portuguese (Brazil) Spanish (Spain) (Windows) Command Line Switches for Setting Up the Proxy Server Used by Stash Windows administrators can now use command line switches to set up the proxy server used by Stash. Issues Fixed Resolved a crash that occurs when pausing during a sync. Resolved an issue that caused slow start up time. (Windows) Resolved an issue that caused the status icons to appear incorrect when the file was downloading. (Windows) Resolved an issue that caused the system tray to not respond to right-clicks. (Windows) Resolved an issue that caused the status icon overlays to slow down browsing of the Stash folder. (Windows) Resolved an issue during Stash installation which sometimes caused Windows Explorer to fail to restart. You must restart your computer for this resolution to take effect. (Mac) Resolved an issue on OS X which resulted in an additional shortcut in the Finder Favorites rather than an update to the existing one when Stash was reinstalled or when the Stash folder was moved. (Mac) Resolved an issue preventing uploads from resuming when the WiFi connection was interrupted. Known Issues No new known issues were identified in this version.

Version 0.12 Beta


These are the release notes for this version of Stash. Release notes identify new and changed features, issues resolved, and known issues. New and Changed Features The following are the new or changed features for this release: Added Support for Specifying Proxy Server Settings in Windows On Windows computers, you can change the proxy server settings. To access the settings, right-click the Stash icon in the system tray and then select Preferences. In the Preferences dialog, click Settings and then click Setup Proxy. On Mac OS X computers, Stash uses the operating system proxy configuration settings.

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Changed How the Low Storage Space Threshold is Determined Users are alerted that they are running low on storage space if they are using more than ninety percent of their total space and drop below 500 MB of available space. Previously, the threshold was just a percentage of the total space, which either caused customers with large amounts of space to be alerted too soon or customers with small amounts of space to be alerted too late. Discontinued Support for Mac OS X Leopard (10.5) Mac OS X Leopard (10.5) is no longer supported. Stash now supports Mac OS X Snow Leopard (10.6) and later. Added Stash Right-click Menu Option on Mac OS X A right-click menu item has been added for Stash on Mac OS X systems. In Finder if you right-click on a file or folder outside of your Stash folder and select Stash, a window opens with an option to move the file or folder to your Stash folder. If you right-click a file or folder within your Stash folder and select Stash, a window opens with details on when the file or folder was last synchronized and the status. Added a 64-bit Version of Stash for Windows The Stash installer now includes a 64-bit version of Stash along with the 32-bit verison. The installer will automatically install the correct version based on your operating system. If you are on a 64-bit system and previously installed the 32-bit version of Stash, which was the only one available, you must uninstall the 32-bit version and then run the installer to install the 64-bit version. Added Status Indicator Overlays to Stash File and Folder Icons on Windows If you are on Windows, the regular Windows Explorer file and folder icons in your local Stash folder are overlaid with icons that indicate the synchronization status. These icons indicate whether a file or folder is synchronized, not synchronized, or omitted from synchronization. This feature is disabled by default. To enable this feature, right-click the Stash icon in the system tray (bottom right portion of desktop) and select Preferences. Click Settings and then select the Show sync status badges on files and folders check box. Added Additional Notification Support Stash supports Notification Center on Mac OS X Mountain Lion (10.8). Notification Center is now the default notification tool for Stash, if available, and does not require any user configuration. Growl is still supported for those that want to continue to use it or their systems do not support Notification Center. Notifications are now also displayed to the user regardless of whether Notification Center or Growl are available. However, if you want to keep a history of these notifications, Notification Center or Growl is needed. Issues Fixed Stash incorrectly displays failed upload messages. Stash upload process conflicts with files that are in use by other applications. Stash crashes on Windows XP computers when attempting to sync a file to the local Stash folder. Pausing Stash clears the Recent Activity and console history entries. On Windows computers, the log file created by the Collect Log Files feature is too large for sending to Support. Initial synchronization fails with large amounts of data or certain files with rare names. Problems occur when syncing a file that has been modified a large number of times. Stash fails to retry syncing a file that is in use and changed by another application.

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Known Issues On some computers, the Stash icon stops responding to the mouse or displays an incorrect tooltip. Conflicts can occur with the Stash status icon overlays when other products also use overlays. In some situations, the Stash overlays prevent other overlays from being displayed or vice versa. On some Windows computers, especially those running Windows XP, the status icon overlays can slow down browsing of the Stash folder. The workaround is to turn off Stash status badges by right-clicking the Stash icon and selecting Preferences > Settings.

Release Notes for Mozy Mobile Apps


These release notes describe changes to the Mozy Mobile Apps.

Mozy Mobile App Version 1.4 Release Notes


This topic provides release notes for this version of the Mozy mobile app. Release notes identify new and changed features, as well as any issues. New or Changed Features This section describes features which are new or changed in this release. New Languages The Mozy mobile app is now available in Portugese (Brazilian) and Japanese. Sign in with Network Credentials (MozyEnterprise and US only) You can sign in to the Mozy mobile app with your network credentials if your administrator has enabled the feature and provided you with your subdomain. You will stay logged in with your network credentials, even if you close the app, until you sign out of Mozy. Enhanced Security If you enter your passcode incorrectly five times in a row, you will be automatically signed out of the Mozy mobile app. Also, your password is not stored on your device. In your account online, you can click forget mobile password. This erases your data, history, favorites and passcode from the Mozy mobile app on your device. You must provide a correct user ID and password when logging again to reconnect your device to your account. Mozy no longer stores your files unencrypted. Files with custom encryption are stored encrypted on the device and will only be decrypted on demand. iOS Only Improvements have been made to the look of the app and the processes for uploading files. When you attempt to upload a file that already exists in your Stash, you can overwrite the existing file with the new version you are uploading. When uploading photos or videos, if no other name data is available, the Mozy mobile app renames the file in the following format: IMG_year_month_day_hour_minute_sec for photos and VID_year_month_day_hour_minute_sec for videos.

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You can now delete a file from its details screen or when previewing it. On screens that list files in Mozy, you can "pull down to refresh" your files list. Android Only Two tabs have been added: My Mozy and All Files. You can delete files from your SD card. Mozy offers to update your SD card files if the version in Mozy has been updated. You can see notifications about the progress of your uploads in your device's notifications window. When all uploads are complete, Mozy will notify you how many files you uploaded and the total size of the uploads. Issues This section describes issues fixed in this version of the Mozy mobile app. If any new issues are identified in this version, warnings, prevention, work-arounds, or fixes are also identified. Fixed Issues (iOS) Resolved an issue with uploads not resuming when the Mozy mobile app was running in the background. (Android) Resolved an issue with uploads not resuming after the device lost connectivity. (Android) Resolved an issue with duplicate uploads. Known Issues (Android) Scrolling through images in the gallery view causes users to return to the beginning of the list. Scrolling more slowly will avoid this problem.

Release Notes for MozyPro on the Web


These release notes describe changes to MozyPro on the Web.

Release Notes for Web Access Version 2.0


This topic provides release notes for this version of Web access. Release notes identify new and changed features as well as any issues. New or Changed Features The completely new design of Web access makes it easier to find and see your backed up files and your history of requests. It is now possible to switch between computers or devices from within Web access. Access to online account management from within Web access is easier. The Emergency Restore feature provides better support for restoring all your files in the event your computer is lost, stolen or damaged. Support for Stash is provided, including uploading files from your computer to your Stash online. Issues This topic describes issues fixed in this version of Web access. If any new issues are identified in this version, warnings, prevention, work-arounds, or fixes are also identified. Fixed Issues Not applicable
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Known Issues To order a Media restore using MS Internet Explorer version 8, you must accept the payment and refund policy by clicking exactly on the words "I agree with the" to the right of the checkbox. You cannot select the checkbox itself. You could also update to a newer version of Internet Explorer or use a different web browser. When using Download Now in Web access with MS Internet Explorer to get a single file with a name containing non-ASCII characters, those original characters may not correctly display in the filename. To avoid this, either use Download Now to get more than one file at a time, or request an Archive Package to download instead. When an upload to Stash from Web access is already in progress, the Adobe Flash upload plugin interferes with the ability to immediately add more files to Stash. If this is an issue for you, disable the Flash plugin for your Web browser. On the Stash tab, the option to delete a folder does not actually result in deletion. It is not possible at this time to delete a folder from within Stash in Web access. When in gallery view, use the checkbox to select and deselect items. While clicking anywhere else in the selection area for an item selects the item, it also deselects all previously-selected items.

Release Notes for Restore Manager


These release notes describe changes to the Restore Manager.

Version 2.0
This topic provides release notes for this version of Restore Manager. Release notes identify new and changed features as well as any issues. Restore Manager is used to stream backed up files to your computer when downloading from Web access. New or Changed Features This section describes features which are new or changed in this release. For Windows computers, the Restore Manager is now installed on the computer and automatically runs for subsequent downloads. For Windows computers, right-clicking on a file listed in the Details pane in Restore Manager provides an option to Show file in Explorer, and Windows Explorer opens at the location where the file resides. On the Progress dialog box, it is now easier to start, cancel, pause, and resume downloads. It is also easier to remove completed downloads from the list. On the Progress dialog box, the Show Details button makes it easier to see information about what is currently being restored and what has been restored previously. The option to preserve the original location is automatically disabled when the backed up and new computers have different operating systems. When the option to restore to an original location is selected, and that location is a network drive which is not connected, prompts appear to connect that missing drive to receive the files being downloaded. (Pro or Enterprise) Single-sign is now supported when you are logged in to Web access and the Restore Manager is started. It is no longer necessary to provide login credentials again.

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Issues This topic describes issues fixed in this version of Restore Manager. If any new issues are identified in this version, warnings, prevention, work-arounds, or fixes are also identified. Fixed Issues Not applicable Known Issues Restore Manager can severely slow down or stop completely when attempting to download more than 200,000 files. For sets of files at least this large, create smaller groups of files to download separately. Or, you may instead prefer to request a media restore. Windows only: If you close the Restore Manager while a download is in progress, then change your password, and then incorrectly type your new password when attempting to resume downloading with Restore Manager, subsequent correct attempts to provide your new password fail. To resolve this, close the Restore Manager and try again, being sure to correctly type the new password. When downloading files backed up from a Mac to a Windows computer, the download fails if the Restore Manager erroneously attempts to download to the original location. If the network connection is lost after you've logged in to the Restore Manager but before the download is selected or begins, the Restore Manager may stop working. If this happens, close the Restore Manager, ensure you have a working network connection, then from the Windows Start > Programs list, restart the Restore Manager and try again. When Restore Manager downloads files to the primary drive where it is running (most likely the C drive) and the drive is full, the message which appears advising that the drive is full cannot show the drive name. When a download is underway and the Restore Manager is partly obscured by another window, the only way to bring it forward is to click on the frame, menu bar or title bar of the Restore Manager. Mac only: Details for files which are downloading or have completed downloading may not appear in Restore Manager, particularly on OS X Leopard (10.5). Sometimes this is addressed if the download is paused or resumed, completed, or if there is an error. It is possible for RAM to be used excessively when Restore Manager retries downloading files. This is more likely to occur when very large sets of files are requested, and can eventually cause the computer to run slower or stop entirely. To prevent this, create smaller groups of files to download separately. Or, you may instead prefer to request a media restore. If this does occur, close the Restore Manager, restart the computer, and resume downloading with Restore Manager. If the destination for the downloaded files is unexpectedly missing, (such as a folder which is moved, renamed or deleted, or a removable drive which is unexpectedly ejected), the Restore Manager creates a folder in /Volumes and continues downloading. This means that the downloaded files won't all be in the same, intended destination.

Version 1.3
This topic provides release notes for this version of Restore Manager. Release notes identify new and changed features, as well as any issues. Restore Manager is used to stream backed up files to your computer when restoring from the Web.

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New or Changed Features This section describes features which are new or changed in this release. Restore Manager now uses up to three simultaneous connections to the data centers. This ensures that when delays occur during transfer over any connection, transfer may continue with other connections, preventing the entire restore process from stalling. Appropriate messages now appear when attempting to restore files to a drive which is not connected. Appropriate messages are now provided to assist in ensuring the restore destination has sufficient space. Restore Manager can now restore files encrypted with a shared secret encryption key (sometimes referred to as corporate or c-key). This is an encryption key retrieved from a specific URL. This type of encryption is used only by customers in large-scale managed enterprise deployments of MozyPro. Issues This topic describes issues fixed in this version of Restore Manager. If any new issues are identified in this version, warnings, prevention, work-arounds, or fixes are also identified. Fixed Issues Windows only: Ensured that the name for the drive is now provided in the prompt to connect a drive when restoring files to the original, external drive. Resolved issue causing a restore to be shown as complete with errors, when actually no files are restored if an incorrect personal encryption key is provided. Ensured that the Restore Manager retry window for files which were not restored shows all files as also listed in the log file. Mac only: Resolved an issue causing the byte count to be incorrect for restores resumed after pausing. Known Issues No new known issues were identified in this version.

Release Notes for MozyPro Backup for Windows


These release notes describe changes to MozyPro backup for Windows.

Version 2.18
This topic provides release notes for this version of MozyPro for Windows. Release notes identify new and changed features, as well as any issues. New and Changed Features This section describes features that are new or changed in this release.

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Improved External Drive File Retention and Management Files backed up from an external drive now remain in the data center until that drive is deselected from backing up, regardless of whether that external drive is connected during backups. Formerly, files backed up from external drives were marked for deletion from the data center when a backup occurred while the external drive was not connected. To prevent those files from being deleted, an external drive had to be connected at least once every 30 days. It is still important to connect external drives as often as possible for backups. This ensures the most current versions of your files are backed up. External drive management has been improved. You can now change the drive letter of a backed up drive without needing to reselect the files you want backed up. If you have an external drive that you previously backed up and no longer want to back up, you can deselect the drive in the File System tab without needing to connect the drive to your computer. Backed up files will be deleted from the data center after 30 days. If a previously backed up external drive and a currently connected external drive have the same drive letter, and you want to stop backing up the previous drive and start backing up the current drive, you can deselect the previous drive and select the current drive in the File System tab. Retention of Permissions and Attributes for Files in Local Backup When backing up files to or restoring files from an NTFS formatted drive, MozyPro now retains the permissions settings and other attributes for those files. Also, to save space, MozyPro compresses all files you back up to a local drive and all files in your version history. Version History for Local Backups When new versions of files are backed up with Mozy 2xProtect, older versions of those files are now retained in a separate version history folder on the drive you selected for local backup. Files you either delete from your computer or deselect from backing up are also retained in that same version history folder. You can use Windows Explorer to retrieve files from the Mozy 2xProtect version history folder on your local backup drive. The History tab on the Settings window has been updated to show files that are moved into the version history folder. Command line switches have been added to let you enable and disable Mozy 2xProtect, and also to let Mozy 2xProtect connect to network shares. Only server licenses for MozyPro or MozyEnterprise can use Mozy 2xProtect with network shares. Issues Fixed Fixed an issue with improperly set permissions stopping local backups from occurring. Fixed some issues causing local backup to falsely report a successful backup when it actually encountered errors. Fixed an issue causing the MozyPro backup progress percentage to display numbers greater than 100% when running two back-to-back backups of different files. Fixed a crash that occurred under specific, rare circumstances for MozyPro or MozyEnterprise users where initial setup after auto-activation is partially completed. Removed some unnecessary notifications about backups not occurring. The URL for updating credit card information for MozyHome accounts now links to the correct page. The throttling rate calculation shown in the backup software for MozyPro or MozyEnterprise users now matches the same calculation reported in the Admin Console. Fixed some causes of Windows Explorer crashing. Fixed an issue causing changes to the custom logging settings to not be saved.
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MozyPro log files for sending to Support can now be created with the user access control feature enabled on a computer. Fixed an issue that caused a crash and an incorrect error message about expired credentials if an incorrect password is supplied when changing program settings. Known Issues There are no new known issues as of this release.

Version 2.16
This topic provides release notes for this version of MozyPro for Windows. Release notes identify new and changed features, as well as any issues. New and Changed Features The following are the new or changed features for this release: Added Support for Alternate Account Activation and Authentication Using Methods in Addition to VMware Horizon Support was added for alternate account activation and authentication methods in addition to VMware Horizon for MozyEnterprise users in the United States. This feature allows enterprise administrators to integrate the activation and authentication of MozyEnterprise with their existing Microsoft Active Directory based infrastructure. If your organization has chosen to use one of these methods, users will either do nothing because activation is done automatically, or each user will enter a special activation subdomain name to activate an account. For information about implementing alternate account activation and authentication methods, see the MozyEnterprise Administrator Guide. Issues Fixed While files are being backed up, the selected items in the View backed-up files dialog do not stay selected. "User Not Found" error for some users Known Issues There are no known issues in this release.

Version 2.14
These are the release notes for this version of MozyPro for Windows. Release notes identify new and changed features, issues resolved, and known issues. Version 2.14.2 New and Changed Features The following are the new or changed features for this release: The MozyPro Backup Software Is Microsoft Windows 8 Certified The MozyPro backup software is now Microsoft Windows 8 certified. This certification required changing the software to limit the number of automated restart attempts of the MozyPro service to two times per day.

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Microsoft Visual C++ Redistributable Files included in Installation The MozyPro setup program now installs the version of the Microsoft Visual C++ redistributable files needed by the backup software. Installing these files avoids issues with the backup software using outdated versions of the redistributable files that might already be on a computer. Issues Fixed There are no issues fixed in this release. Known Issues There are no known issues in this release. Version 2.14.0 New and Changed Features The following are the new or changed features for this release: Improved Representation of Backup Space Used It's now easier to see how much of your space in the data center is used. The "Quota bar" at the bottom of the Backup Sets tab and the File System tab on the Settings window has been improved to show more detail more clearly. To open the Settings window, right-click the MozyPro icon in the system tray, then click Settings. Status Window Can Appear after Every Completed Backup You can choose to see the Status window after every completed backup regardless of whether it succeeded. Seeing the Status window after every attempt means it is easier to detect problems backing up. Formerly, the Status window could appear only after successful backups. To see the Status window after every completed backup, right-click the MozyPro icon in the system tray, then click Settings > More Settings . On the Settings window, click Options, click Advanced, then select Show status when a backup completes. Number of Files Backed Up Can Appear on Status Window If the option to see additional progress information about backups is enabled for the Status window, the number of files now appears in addition to the percent complete. This is useful to customers who have a very large number of files to back up. To enable additional progress information to appear on the Status window, right-click the MozyPro icon in the system tray, then click Settings > Enable Advanced View. Issues Fixed Resolved some issues with third-party software and OpenSSL. Resolved a cause of occasional excessive CPU consumption and crashes when shell.dll runs for extended periods without the service running. Resolved some issues with backup sets, including how exclude rules and blank rules are handled. Resolved an issue causing display of time set for bandwidth throttling to appear incorrectly under some conditions, although throttling is in effect as intended. Resolved an issue with a database file which could cause the Settings window to close unexpectedly. Resolved an issue which as of version 2.12 occasionally prevented the Quota bar from showing on the File System tab of the Settings window. Resolved an issue occasionally causing folders on the File System tab of the Settings window to incorrectly show as having no content selected when only some subordinate folders or files were selected.

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Resolved an issue preventing Firefox bookmarks from being backed up although the correct backup sets were selected. Resolved issues as of version 2.12 with VSS, network shares and Mozy 2xProtect which sometimes caused Mozy 2xProtect to incorrectly report success when some files were not backed up. Resolved an issue which prevented an error message from appearing under when attempting to back up VSS sets when the option to Enable support for backing up open files is deselected. Known Issues No new known issues were identified in this release.

Version 2.12
This topic provides release notes for this version of MozyPro for Windows. Release notes identify new and changed features, as well as any issues. New or Changed Features This section describes features which are new or changed in this release. Choose Language When MozyPro is installed, it automatically sets its default language to match the language of the operating system. Now, you can change the language for MozyPro backup after installation. To do this, right-click the MozyPro icon in your system tray, then click Settings > Settings. On the Settings Window, click Options, then the Advanced tab. Status Window Shows Deleted Files The Status window now indicates during a backup that deleted files or deselected files are being archived for the 30-day retention period. After that period, these files are permanently deleted from the data center. This confirms that those files are no longer being backed up, and are immediately no longer counted against your use of storage space. This also alerts you when files you want to back up are not being backed up in situations like these: A drive on your computer is malfunctioning, causing some or all files to appear to be missing and therefore deleted. You have 30 days before those files are permanently deleted from the data center. In that time you can resolve the issue with the drive, possibly by restoring your files to a replacement drive. Files on your computer may have been unintentionally deleted or deselected from backing up. A drive on your computer is not connected while MozyPro is backing up, so its files are considered deleted. If you reconnect that drive during a subsequent backup in the next 30 days, all files marked for deletion from the data center are un-marked and reassociated with their counterparts on your hard drive. If you wait to reconnect that drive until after those files are deleted from the data center, you may need to re-select those files and back them up again from scratch. If you review the Status window when backups complete, you can notice if there is a problem with your computer and be able to take action before you permanently lose files. To open the Status window, right-click the MozyPro icon in your system tray, then click Status. History Window Shows Deleted Files Now, deleted files are listed on the History window. This provides more visibility to files no longer being backed up, whether intentional or not, as described in the previous topic. To open the History window, right-click the MozyPro icon in your system tray, then click History.

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Restore Tab Shows Deleted Files The Restore tab on the Settings window now shows all files deleted or deselected from backing up in past 30 days. This is helpful to customers whose first step in replacing a computer is to install MozyPro on their new computer, telling it to replace their old computer, then completing the first backup. The effect of doing so is that all files not present on the new computer are considered deleted. Now it's easier to see and restore such files. An alternate first step in replacing a computer is to get all your files onto the new computer before you install MozyPro. If the replacement is planned, the fastest option is to manually move your files between computers. If the replacement is not planned and you don't have your old computer, you can log into your account online and use Web restore to get all your files onto the new computer. To open the Restore tab, right-click the MozyPro icon in your system tray, then click Restore Files. Time Limit for Suspended Backups When you suspend automatic or scheduled backups up with MozyPro, you can now set a time limit for the suspension. This means you no longer need to remember to manually un-suspend to resume backing up, though you can manually un-suspend any time. You may still manually back up if you wish. Backing up manually does not cancel suspension of automatic or scheduled backups. While the suspension is in effect, the MozyPro icon in the system tray displays a !. You may specify the time limit in hours (1-23), days (1-6) and weeks (1-6). This means that the shortest time you can suspend is one hour, and the longest time you can suspend is six weeks. If you don't specify a time limit, the default is six hours. To change or extend the time limit, you must un-suspend, then re-suspend to reset the time limit. You can find this option on the Settings window, on the Scheduling tab under Options, or you can toggle it on and off from the system tray icon menu by clicking Settings > Suspend. If you control it from the system tray icon menu, the time limit will be either the default of six hours, or the duration you had provided for the last suspension. Depending on your version of the MS Windows operating system and on how your user profile is set up on your computer, the suspend option may be dimmed. If it is dimmed, you need to use MS Windows' UAC (User Account Control) before you can use this setting. When a Scheduled Backup Is Missed, Back Up Automatically You can set MozyPro to back up on a schedule instead of automatically. Now, if a scheduled backup is missed (as when the internet connection is lost or when the computer is not running), MozyPro automatically backs up when computer usage thresholds permit, rather than waiting until the next scheduled backup. This might be useful, for instance, if your normal routine changes so that your computer is turned off during your scheduled backup time, such as when you're traveling. You can turn this setting off if you wish, on the Scheduling tab under Options on the MozyPro Settings window. Log Level Settings for Troubleshooting There are now log level settings in MozyPro to assist in troubleshooting when in contact with Customer Support. These options are on the Settings window, on the General tab under Options.

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DFS Replication for SYSVOL Supported for Active Directory Restores The SYSVOL writer used by MozyPro now supports DFS-based replication as well as FRS-based replication. This supports customers operating MS Windows Server 2008 at the domain level, which uses DFS replication by default. Stash Folder Excluded from Backups The Stash folder will be automatically excluded from your backups. Stash uses the Stash folder in your profile to provide synchronization services from one device to another. These files are stored in your online Stash and are already protected by Mozy so do not need to be included with your backed up files. For more information about Stash and joining the Stash Beta program, visit the Stash Beta Forum. Issues This topic describes issues fixed in this version of MozyPro backup for Windows. If any new issues are identified in this version, warnings, prevention, work-arounds, or fixes are also identified. Issues Fixed The Setup Wizard window now opens more quickly during installation, making less likely to seem as if the program is hung. Ensured that on the Proxy Settings window, when the username and password fields are required but empty, that the OK button cannot be used. This makes it more difficult to set up proxies with missing information. Improved the speed of opening the File System tab on the Settings window. Improved Japanese translation of text on Status window regarding when the last successful backup occurred. Improved performance of backups when the setting to Automatically detect proxy settings is enabled but no proxy is set. Addressed an issue causing an invalid temporary folder to be defined under specific conditions. Address issue causing local backup to report EFS errors for files not encrypted with EFS under specific conditions. Resolved some issues backing up and removing network shares under specific conditions. Known Issues No new known issues were identified in this release. Maintenance Release Version 2.12.1 This section provides maintenance release notes for this version of MozyPro for Windows. New or Changed Features MozyHome can now display current offerings in a banner. Issues This topic describes issues fixed in this version of MozyPro for Windows. If any new issues are identified in this version, warnings, prevention, work-arounds, or fixes are also identified. Resolved an issue causing a crash when changes are posted to a file undergoing a back-end integrity check.

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Version 2.10
This topic provides release notes for this version of MozyPro for Windows. Release notes identify new and changed features, as well as any issues. New or Changed Features Improved speed and efficiency of file scanning process. Improved the responsiveness of the Settings window while MozyPro is scanning drives for large numbers of files. Data Shuttle For initial online backups with MozyPro larger than 100 GB, Data Shuttle may be a faster option. Currently, this is available only to MozyPro customers with addresses in the U.S. which are not post office boxes. To determine whether you may use Data Shuttle for your initial backup, contact Mozy sales. Issues This topic describes issues fixed in this version of MozyPro backup for Windows. If any new issues are identified in this version, warnings, prevention, work-arounds, or fixes are also identified. Issues Fixed Version 2.10 Improved detection of file changes to mark those files for backup. Resolved issues where symlinks or changing the case of a folder name resulted in an incorrect duplication of files on the server, counting against use of storage space. Resolved an issue preventing installation on some Windows 7 x64 systems. Improved restore performance of locally encrypted files when using 2x Protect local backup. Improved local backup error reporting. Resolved an issue causing EFS-encrypted files to be backed up for local backups, even when that setting is disabled. Improved local backup performance when Microsoft Volume Snapshots encountered errors. Resolved issue where defective snapshots provided by third-parties caused MozyPro to not back up changed files while reporting success. Now, the base snapshot provider is preferred over third-party providers. Multiple users are now prevented from opening the MozyPro Settings window at the same time. Known Issues Version 2.10 Network shares are not being backed up. Do not use this client version if you are backing up network shares. Maintenance Release Issues This topic describes issues fixed in maintenance releases for version 2.10 of MozyPro backup for Windows. If any new issues are identified in this version, warnings, prevention, work-arounds, or fixes are also identified. Issues Fixed Version 2.10.2 Improved speed and efficiency of file scanning process. Improved the responsiveness of the Settings window while scanning drives for large numbers of files.

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Improved detection of file changes to mark those files for backup. Resolved issues where symlinks or changing the case of a folder name resulted in an incorrect duplication of files on the server, counting against use of storage space. Known Issues Version 2.10.2 Network shares are not being backed up. Do not use this client version if you are backing up network shares. Issues Fixed Version 2.10.3 Resolved an issue causing the Settings window to crash when opened. Resolved an issue causing crashing during installation. Known Issues Version 2.10.3 Network shares are not being backed up. Do not use this client version if you are backing up network shares. Issues Fixed 2.10.7 Resolved an issue causing network shares to not back up. Addressed localization issue for error messages. Resolved a proxy issue. Known Issues Version 2.10.7 No new known issues were identified for this version.

Version 2.8.2
This topic provides release notes for this version of MozyPro for Windows. Release notes identify new and changed features, as well as any issues. New or Changed Features Prevent Backups from Using Certain Networks You can now prevent backups from happening when your computer is connected to certain networks. You might want to do this for mobile or metered networks, or for a network that is slow or has limited bandwidth. This can be pre-set and locked by MozyPro administrators. Scheduled Backups Start within a Timeframe Scheduled backups no longer start at exactly at the time you specify. Instead, scheduled backups now start within a 30 minute window, from 15 minutes before to 15 minutes after the time you specify. This does not affect automatic backups. This was done because people tend to schedule backups at the same time, most often at the top of the hour. This causes a large volume of backups trying to reach the MozyPro servers all at the same time, which sometimes resulted in backups failing. Access to Set Up Proxy Servers This feature is now located on the Network tab, instead of on the Advanced tab.

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Help is Online Only All links to help topics within MozyPro backup now go to topics at the online doc site, http://docs.mozy.com, instead of offline help installed with MozyPro. Localization MozyPro backup is now available in these languages: de_DE, German en_GB, English (United Kingdom) en_US, English (United States of America) es_ES, Spanish fr_FR, French (France) it_IT, Italian ja_JP, Japanese nl_NL, Dutch pt_BR, Portuguese (Brazil) Issues This topic describes issues fixed in this version of MozyPro backup for Windows. If any new issues are identified in this version, warnings, prevention, work-arounds, or fixes are also identified. Issues Fixed Resolved some causes of backups reported as hanging when throttling was used. Improved the retry logic when encountering a ServerError2. Resolved an issue causing floppy drives assigned drive letters A or B to be scanned when Local Backup was in use, though such drives were not selected. Improved detection of file changes. Known Issues No new known issues were identified for this version.

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Appendix

A
Backing Up with Data Shuttle
This section contains the following topics:

Topics:

Understanding Data Shuttle Using Data Shuttle

Understanding Data Shuttle


Data Shuttle lets users back up large amounts of data by copying files to a removable storage device instead of transferring files over the Internet, then returning that device to the Mozy data center. Data Shuttle is useful in these situations: The initial backup of files is anticipated to be very large. The initial backup of files is underway, and due to its size and the speed of the Internet connection is determined to be impractically slow. A very large volume of files is being added to files already backed up, such as when a storage device with large amounts of data to be backed up is added to the computer. While the Data Shuttle device is in transit to Mozy, any files created, changed or deleted by the user are backed up over the Internet. After files are transferred from the Data Shuttle device to the Mozy data center, it is possible to restore them. The computer being backed up must: Have at least 100 GB of files to back up. Have an eSATA or USB port. (USB 2.0 or later is recommended.) Be running a supported version of the Windows or Mac operating system. Use version 2.8 or later of MozyPro for Windows or version 2.4 or later of MozyPro for Mac. To inquire about using Data Shuttle, contact your Mozy sales representative.

Using Data Shuttle


Before you can use Data Shuttle, you must contact Mozy sales to learn whether you meet the requirements. For more information, see Understanding Data Shuttle on page 175.

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The Data Shuttle device arrives with instructions in the package. If the instructions are lost, contact your Mozy sales representative. Refer to these instructions to begin using Data Shuttle. When the Data Shuttle device is connected, the Data Shuttle wizard provides guidance for the file transfer process. Important: A return shipping label is also in the package. Keep the label and original packaging to use when sending the Data Shuttle device back to Mozy when the transfer of files to the device is complete. Tip: If you're using a VM (virtual machine), be sure USB pass-through is enabled. Following is a general overview of using Data Shuttle. 1. Choose one of the following options. If MozyPro is not yet installed on the computer to be backed up with Data Shuttle, download and install it from: http://mozy.com/downloads/mozyprosetup.exe. For more information, see Installing MozyPro on page 13. If a backup with MozyPro is currently underway, go to the next step.

2. Connect the Data Shuttle device to an available eSata or USB 2.0 port on the computer. If a backup is in progress, it automatically stops and is redirected to the Data Shuttle device. 3. (Optional) If you have multiple Data Shuttle devices connected, then select the volume you want to use when prompted. 4. Verify and save the selection of files for transfer. The transfer of files starts automatically, encrypting the files and transferring them from the computer to the Data Shuttle device. 5. (Optional) If the size of the transfer is large enough, more than one Data Shuttle device is sent. In that case, when prompted to do so, connect the additional Data Shuttle devices successively as the transfer proceeds. 6. Once the files have been transferred, pack the Data Shuttle device, the cables, and the power cord into the original packaging and return it to Mozy using the provided overnight shipping label. While the Data Shuttle device is in transit to Mozy, routinely back up over the Internet with MozyPro. Once you are notified that the transfer of files from the Data Shuttle device to the Mozy data center is complete, you may restore files if necessary.

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Appendix

B
Commands for Windows Backup
MozyPro uses InnoSetup () to script and package the MozyPro client installer. InnoSetup can be called from most other installer packages and supports a number of parameters. The following table explains the switches that can be used when starting an installation from the command line:
Switch /SP /SILENT /VERYSILENT /NORESTART Definition Disables the "This will install... Do you wish to continue?" prompt at the beginning of the installation. Causes the installer to present only a progress bar without details and without need for user intervention. Forces the installer to present no dialog at all. The install takes place entirely in the background. No user intervention is required. If a reboot is required, the user is not prompted. By default, if a reboot is required, the user is prompted to reboot. If a restart is necessary, the /NORESTART command isn't used, and Setup is silent, the installer displays a Reboot now? message box. If set to /VERYSILENT, the installer reboots without asking. Disables the tray icon. Prevents the Status window from appearing. Sets the installation language and the client language. You must use the 4 digit ISO code for the language and region, such as es-ES. Creates a log file of the specified filename in the specified directory. If no path is specified, the log file is created in the current working directory. The default working directories are \Program Files\MozyPro Enterprise\Data for Windows, and /Library/Logs for Mac. The log file details installation and run actions, and is created with a unique name based on the current date. (It does not overwrite or append any existing files). Prevents the user from canceling during the installation process. Specifies the custom exit code that setup returns when a restart is needed. Instructs Setup to load the settings from the specified file after having checked the command line. This file can be prepared using the /SAVEINF= command, as explained below. Make sure you enclose the filename in quotes if the filename contains spaces. Instructs Setup to save installation settings to the specified file. Make sure you enclose the filename in quotes if the filename contains spaces. Overrides the default directory name displayed on the Select Destination Location wizard page. A fully qualified pathname must be specified. Overrides the default folder name displayed on the Select Start Menu Folder wizard page. Defaults MozyPro to use a specified proxy. Usage example: /useproxy:proxyserver:80 /usemachinedefaultproxy Defaults MozyPro to use the machine's default proxy.

/NOTRAY /NOSTATUS /Lang /LOG=" [path] filename"

/NOCANCEL /RESTARTEXITCODE=exit code /LOADINF="filename"

/SAVEINF="filename" /DIR="x:\dirname" /GROUP="folder name" /userproxy:PROXY

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Switch /autodetectproxy /pacurl:URL /enablelocalbackup /disablelocalbackup /localbackup "\\server\shareA" [/user "username" /pwd "password"]

Definition Defaults MozyPro to automatically detect a proxy auto- Script using DHCP or DNS. Defaults MozyPro to use the proxy auto-configuration Script at the specified URL. If multiple proxy options are used, the last one specified takes precedence. Enables and disables the Mozy 2xProtect feature on the computer.

Allows Mozy 2xProtect to attach to and use a network share for backups. \\server\shareA represents the path to the network share. Optionally, use /user "username" /pwd "password" if your network share requires authentication, where username and password are the credentials for an account with access to the share. Example: kalypsoutil.exe /localbackup "\\AAServer\DataBackup" /user "admin" /pwd "mypassword"

/proxyuser:USERNAME /proxypass:PASSWORD

Specifies the user name used to connect to the proxy server. Specifies the password used to connect to the proxy server.

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Appendix

C
Internationalization
The MozyPro Windows client determines what language to display in from the language the Windows operating system displays in. In other words, if your Windows operating system is in Italian, when you install MozyPro, it will be set to display in Italian. If you need to change the language for the MozyPro Windows client after installation, you will need to install the Windows Multilingual User Interface (MUI) appropriate for your operating system. For more information, see Install the Windows MUI on page 179.

Topics:

Install the Windows MUI How Your MozyPro Online Account Pages Select Language During Log-in

Install the Windows MUI


If you want to change the language for the MozyPro Windows client after installation, you must install the MS Windows Multilingual User Interface (MUI) appropriate for your operating system. You can obtain the MUI from Microsoft Corporation at http://msdn.microsoft.com/en-us/goglobal/bb978454.aspx, where you can also find instructions for installing it and changing settings. For more information, see MS Windows Language Support on page 179.

MS Windows Language Support


To change the display language for the MozyPro Windows client after you have installed it, you must install the MS Windows Multilanguage User Interface (MUI) appropriate for your operating system. Windows has four settings that relate to localization. You can find instructions for changing these settings online from Microsoft Corporation.
Setting System Locale What It Does How the MozyPro Windows Client Uses It

The ANSI code page for non-Unicode Setting is not used because the client is 100% applications. After changing this setting, the Unicode. computer must be rebooted for it to take effect.

179

Setting User Locale

What It Does

How the MozyPro Windows Client Uses It

For all sorting, and formatting of numbers and time. Notably, this also changes the language of days of the week for scheduling options, since that has to do with dates, independent of the UI language. Also, most Note that some pieces of this information of these settings can be completely may be cached, such as when using it to select es instead of es-ES for the UI language, customized. therefore, the application may need to be restarted. Sorting rules, date, time, number, and currency formats. A change to this setting takes effect immediately. Controls the language that the user interface is displayed in. After changing this setting, To choose a language for the installer and the you must log out and log back in for it to take application. effect. Note that on Windows Vista, some languages are not fully localized. Therefore, an additional option is presented to choose the fallback language. For example, for Arabic, you can choose either French or Spanish to fill in the gaps for the pieces that are not localized to Arabic. Since the Mozy client only has complete localizations, we don't care about this, but it can generate multiple entries in our own fallback list, so that if the user chooses French as the Arabic fallback, the client displays in French instead of English, because we don't have Arabic. Physical location for local services (news weather). This is separate from user locale, because user locale may be set to French if you are from France and prefer French number formatting, but have moved to the US to live and/or work. A change to this setting takes effect immediately. Uses your geographic location when activating a machine to automatically determine which data center to house your data. This setting does not exist on Windows 2000. The MozyPro client uses the user locale instead as the best approximation.

User UI Language

User Geographic Location

Localized Languages
The MozyPro Windows client is currently localized into these languages.
Language German English ISO Language Code de en

English (United Kingdom) en-GB Spanish (Spain) French Italian Japanese Dutch Portuguese (Brazil) es-ES fr it ja-JP nl pt-BR

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How Your MozyPro Online Account Pages Select Language During Log-in
This is the process your MozyPro online account pages use to determine what language to use: 1. 2. 3. 4. Determines if the language is included as part of the URL. (While this is not typical, it is an option.) Determines if you have a login cookie. Determines if a language is set in your browser. Determines the default language setting.

If the login page cannot determine the language, the login page is displayed in English and you can choose a language.

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