Taj Hotels - (Front desk works)

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CONTENTS:-

1. ACKNOWLEDGMENT 2. ABSTRACT 3. INTRODUCTION OF TAJ GROUP OF HOTELS

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HOTLE FRONT DESK JOBS

5. JOBS DESCRIPTION 6. CONCLUSION OF MAKING THE PROJECT

ACKNOWLEDGMENT:I have taken efforts in this project. However, it would not have been possible without the kind support and help of many individuals and teachers. I would like to extend my sincere thanks to all of them. I express my sincere thanks to Lecturer (Ms.Pooja Chernalia), for her constant encouragement and support throughout our course, especially for the useful suggestions given during the course of the project period. I am highly indebted to (I.P.W) for their guidance and constant supervision as well as for providing necessary information regarding the project & also for their support in completing the project. I would like to express my gratitude towards my parents & friends (Shivnetra Rana) for their kind co-operation and encouragement which help me in completion of this project. My thanks and appreciations also go to my colleague in developing the project and people who have willingly helped me out with their abilities.

ABSTRACT Taj Hotels Resorts and Palaces comprises 66 hotels in 42 locations across India with an additional 16 international hotels in the Maldives, Malaysia, Australia, UK, USA, Bhutan, Sri Lanka, Africa and the Middle East. Spanning the length and breadth of the country, gracing important industrial towns and cities, beaches, hill stations, historical and pilgrim centres and wildlife destinations, each Taj hotel offers the luxury of service, the apogee of Indian hospitality, vantage locations, modern amenities and business facilities.

Front office is a business term that refers to a company's departments that come in contact with clients, including the marketing, sales, and service departments. In the hotel industry, the front office welcomes guests to the accommodation section: meeting and greeting them, taking and organizing reservations, allocating check in and out of rooms, organizing porter service, issuing keys and other security arrangements, passing on messages to customers and settling the accounts.

INTRODUCTION OF TAJ GROUP OF HOTELS COMPANY INTRODUCTION The Indian Hotels Company Limited (IHCL) and its subsidiaries are collectively known as Taj Hotels Resorts and Palaces and is recognised as one of Asia's largest and finest hotel company. Incorporated by the founder of the Tata Group, Mr. Jamsetji N. Tata, the company opened its first property, The Taj Mahal Palace Hotel, Bombay in 1903. The Taj, a symbol of Indian hospitality, completed its centenary year in 2003. Taj Hotels Resorts and Palaces comprises 93 hotels in 55 locations across India with an additional 16 international hotels in the Maldives, Malaysia, Australia, UK, USA, Bhutan, Sri Lanka, Africa and the Middle East. Spanning the length and breadth of the country, gracing important industrial towns and cities, beaches, hill stations, historical and pilgrim centres and wildlife destinations, each Taj hotel offers the luxury of service, the apogee of Indian hospitality, vantage locations, modern amenities and business facilities. IHCL operate in the luxury, premium, mid-market and value segments of the market through the following:

Taj (luxury full-service hotels, resorts and palaces) is our flagship brand for the world's most discerning travelers seeking authentic experiences given that luxury is a way of life to which they are accustomed. Spanning world-renowned landmarks, modern business hotels, idyllic beach resorts, authentic Rajput palaces and rustic safari lodges, each Taj hotel reinterprets the tradition of hospitality in a refreshingly modern way to create unique experiences and lifelong memories. Taj Exotica is our resort and spa brand found in the most exotic and relaxing locales of the world. The properties are defined by the privacy and intimacy they provide. The hotels are clearly differentiated by their product philosophy and service design. They are centered around high end accommodation, intimacy and an environment that allows its guest unrivalled comfort and privacy. They are defined by a sensibility of intimate design and by their varied and eclectic culinary experiences, impeccable service and authentic Indian Spa sanctuaries. Taj Safaris are wildlife lodges that allow travelers to experience the unparalleled beauty of the Indian jungle amidst luxurious surroundings. They offer India's first and only wildlife luxury lodge circuit. Taj Safaris provide guests with the ultimate, interpretive, wild life experience based on a proven sustainable ecotourism model.

Vivanta by Taj Hotels & Resorts span options for the workhard-play-hard traveller across metropolitan cities, other commercially important centres as well as some of the bestloved vacation spots. Stylish & sophisticated, Vivanta by Taj delivers premium hotel experiences with imagination, energy & efficiency. It's the flavour of contemporary luxury, laced with cool informality and the charming Taj hospitality. The Gateway Hotel (upscale/mid-market full service hotels and resorts) is a pan-India network of hotels and resorts that offers business and leisure travelers a hotel designed, keeping the modern nomad in mind. At the Gateway Hotel, we believe in keeping things simple. This is why, our hotels are divided into 7 simple zones- Stay, Hangout, Meet, Work, Workout, Unwind and Explore. Ginger (economy hotels) is IHCL's revolutionary concept in hospitality for the value segment. Intelligently designed facilities, consistency and affordability are hallmarks of this brand targeted at travelers who value simplicity and selfservice. IHCL operates Taj Air, a luxury private jet operation with state-of-the-art Falcon 2000 aircrafts designed by Dassault Aviation, France; and Taj Yachts, two 3-bedroom luxury yachts which can be used by guests in Mumbai and Kochi, in Kerala.

Hotel Front Desk Job Duties

Front office is a business term that refers to a company's departments that come in contact with clients, including the marketing, sales, and service departments. In the hotel industry, the front office welcomes guests to the accommodation section: meeting and greeting them, taking and organizing reservations, allocating check in and out of rooms, organizing porter service, issuing keys and other security arrangements, passing on messages to customers and settling the accounts It features the following modules l Reservations l Reception l Front-office cashiering l Night audit l Guest Messages l Guest history l Corporate And Travel Agent Accountability l Housekeeping / Rooms Management l Management / Marketing Information System (MIS)

Front office departments job description:Hotel Front Desk Manager Job Description The hotel front desk manager supervises the front desk staff in hotels to ensure that guests receive outstanding customer service according to hotel policy. The front desk manager reports to the general manager of the hotel. The front desk staff is the first representatives of the hotel that guests meet when arriving at the facility. The manager handles special requests and complaints from guests. Duties The front desk manager assigns duties to front desk staff and schedules employees to cover a 24 hour a day, seven day a week workweek. Managers monitor front desk staff performance to ensure that employees follow hotel procedures and policy. The front desk manager handles special requests from guests such as transportation. The manager hires staff and conducts interviews for positions in the hotel. Function The front desk of a hotel provides guests with a contact person to handle complaints and special requests. The manager of the front desk in a hotel works with other staff members to ensure that guests have a pleasant experience and a good impression of the facility.

Responsibilities of the front office desk clerk Responsible for checking guests in and out of the Hotel. Issues room keys, pamphlets, discount cards, etc. Works in conjunction with the bell staff to assist guests to their rooms. Answers various questions from guests. Arranges transportation for guests. Computes bills, collects payment and makes change for guests. Makes coffee in the morning for guests. Arranges for champagne to be sent to rooms when appropriate.

Front-desk clerks perform a variety of services for guests of hotels, motels, and other lodging establishments. Regardless of the type of accommodation, most desk clerks have similar responsibilities. They register arriving guests, assign rooms, and check out guests at the end of their stay. They also keep records of room assignments and other registration-related information on computers. When guests check out, desk clerks prepare and explain the charges and process payments.

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Job Description of a Leasing Agent Provide Information A leasing agent has the responsibility of greeting customers, providing information and showing them various apartment units that are available for rent. Customer Needs If you are a leasing agent, you will be responsible for asking questions to find out the customer's needs. Once those needs are established, a leasing agent will have to match the features and benefits of various units with the customer's needs. Application Process Leasing agents also have to make sure applications are filled out correctly by prospective tenants. All information on the application has to be verified. Any money due up front has to be collected by the leasing agent. Credit/Investigation A leasing agent has to evaluate a tenant credit report to see if the tenant falls within the guidelines of the apartment complex. Contracts Leasing agents have to make sure prospective tenants sign and initial the contracts in the correct place.
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Front Desk Supervisor Job Description The front desk supervisor is in charge of the staff that directly assists hotel guests. They are responsible for the smooth operation of check-ins and check-outs, guest services, guest satisfaction and rectifying any issues that arise. The front desk staff reports to the front desk supervisor, and he or she is responsible for scheduling the staff and is expected to be knowledgeable and capable of performing all front desk tasks. The front desk supervisor reports directly to the general hotel manage General Responsibilities A front desk supervisor hires and trains employees and is in charge of the front desk staff. The supervisor is ultimately responsible for ensuring the happiness and satisfaction of the guests, including accurate billing services, swift and efficient registration services and fostering a convivial and professional atmosphere. Daily Duties Supervisors are responsible for all aspects of recordkeeping, such as the work schedule for the staff, cash accounting for the front desk and paying vendors. The supervisor also acts as the front office manager when the manager is not in the office.

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Hotel Reception Job Description A hotel receptionist usually works behind the front desk near the entrance of a hotel. Most hotel receptionists dress to project a professional image for their employer. A hotel receptionist job includes may duties and responsibilities. There are no special educational requirements to become a hotel receptionist, though most employers prefer hiring someone with a high school diploma. Function A hotel receptionist job also entails ensuring the guests&; needs are met, sending them supplies when they request them, and even storing their valuables. Hotel receptionists also take reservations over the phone, and even provide directions to the hotel when necessary. These employees may also provide wake-up calls for guests in the morning, and even arrange transportation for guests off-site visits. Considerations Sometimes, receptionists will help set up business meetings for companies holding conventions at their hotel. Consequently, they may need to work with other employees in setting up the conference room. Hotel receptionists may also need to help coordinate the delivery of beverages, snacks and even lunches for business guests.
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Duties of a Housekeeper in a Hotel

The duties of a hotel housekeeper are probably the most important duties that take place in a hotel on a daily basis. If the housekeeper has not done her job to expectations, the hotel could lose business. Hotel guests expect their rooms to be cleaned with the utmost accuracy and attention to detail. The cleanliness of a hotel is the key selling factor. At the beginning of each workday, a hotel housekeeper will refill her wheeled cart with fresh bath towels, hand towels, wash cloths, fitted sheets, flat sheets, pillow cases and any other linens required in each room. She will also refill her cleaning supplies as well as her stock of coffee and other amenities that are often left in guest rooms. Every hotel room has at least one garbage can in the room. The housekeeper will have to empty the garbage can(s) in the room and replace the can liners with fresh, unused liners. Before emptying the room trash, the housekeeper will generally clean up any garbage lying around the room, such as tissues, candy wrappers or other trash items the guest may have left in the room.

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Job Description for a Food & Beverage Manager A food and beverage manager oversees the day-to-day operation of a restaurant or other dining facility. He handles a number of administrative functions, from ordering food from wholesalers to training employees. Good managerial and communication skills, however, only form part of the picture for a budding food service director. A good working knowledge of meal preparation, food safety and nutrition complete the job skill equation. Responsibilities A food and beverage manager conducts many major tasks in a hotel, on a cruise ship or other establishment that serves meals and drinks. The F & B manager's duties encompass office obligations, including checking budgets, payroll and food order invoices from suppliers. He also hires and schedules servers, bartenders and other food service employees, assigns kitchen staff to cooking and preparation tasks, and determines service standards for personnel. A food director needs a thorough knowledge of American and ethnic cuisine, food preparation and the costs of purchasing items for particular dishes. They plan menus for restaurants and special events like banquets.

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Banquet & Catering Manager Job Description Hotels, restaurants, university clubs, conference centres, country clubs and other venues hire banquet and catering managers to oversee the dining requirements of guests during business and social gatherings. In addition to handling food and beverage requests, banquet and catering managers also act as the main liaison to audio and visual services, decorating groups and external vendors used to set up the event Function Banquet and catering managers supervise chefs, house managers and catering staff during the preparation and arrangement of food for weddings, birthday parties, business meetings, trade shows and other social events. Their duties include planning, organizing and executing events based on their client's budget, audio visual requirements, schedule and other specifications outlined in the banquet event order. Banquet and sales managers often have sales duties that include tracking group deposits, paid and outstanding invoices, sales forecasts and overall sales volume. As part of the hotel management team, banquet and sales managers train and supervise cooks, catering assistants and sales personnel who help carry out administrative functions and event logistics.

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CONCLUSION OF MAKING THE PROJECT At the end, I just want to share my awesome experience of making this project. This project gave me an opportunity to know about famous hotel Taj and information about various front desk jobs. Collecting information from various sources with help of many people made it complete. It was very interesting to know and gather information about various aspects of Taj. This project helped me in conveying many things about hotelTaj to everyone and especially front desk job description. Now even I know many things about front desk work even though i dont have any experience of this work. I am thankful to my institute and my teacher to give me such great opportunity.

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