Doc # 0280312IVRS12

DEEPIJA TELECOM (P) LTD.

Proposal for Implementation of IVRS 25/08/2012

Proposal for Implementing IVRS

Prepared by: Saleem Deepija Telecom (P) Ltd.

This document is prepared by Deepija Telecom (P) Ltd. This is private and confidential. Distribution of this document is limited and must be carried out with permission of concerned authority in Deepija Telecom (P) Ltd..

Doc # 0280312IVRS12

DEEPIJA TELECOM (P) LTD.

Table of Contents

Proposal for Implementation of IVRS 25/08/2012

Terms and abbreviations............................................................................................2 Document Amendment History..................................................................................2 1.0 Introduction to Deepija Telecom (P) Ltd..........................................................3 2.0 Advantage of IVRS.................................................................................................4 3.0 Features/ Deliverables...........................................................................................4 4.0 Setup and Commercials:.......................................................................................5 4.1 Setup Diagram..................................................................................................................5 4.2 Financial Proposal............................................................................................................6 4.2.1 Hardware requirement................................................................................................6 4.2.2 Software requirement..................................................................................................6 4.2.2 Connectivity Requirement..........................................................................................6 5.0 Time Estimates.......................................................................................................7 6.0 Payment Terms......................................................................................................7 7.0 Installation..............................................................................................................7

Terms and abbreviations

CTI Computer Telephony Integration TBD To Be Discussed PSTN - Public Switch Telephone Network ISDN - Integrated Service Digital Network A digital interface provided by the PSTN switch PRI - This is a Primary Rate Interface provided within the ISDN framework. It can provide 24 or 30 lines based on the switch type.

Document Amendment History

Rev # IVRS 001 Description Initial Document Person Responsible M.A.SALEEM Date 25/08/12

Doc # 0280312IVRS12

DEEPIJA TELECOM (P) LTD.

Proposal for Implementation of IVRS 25/08/2012

1.0

Introduction to Deepija Telecom (P) Ltd.

We are consulting engineering firm specialized in the field Telecom applications. Our strength lies in following domains. 1- ConVox Call Center Solution Call center solutions are offered on ConVox platform. These solutions include Predictive Dialer, IVRS, Automatic Call Distribution (ACD), Least Cost Routing, Call Queuing, Agent Monitoring, Agent Popup, voice logging and many more. We have customers ranging from 5 seats to 1000 seats spreading all over India. Some of our esteemed customers using ConVox include. 1- ATS Service Pvt. Ltd. (1,000 seats Outbound, New Delhi) 2- Country Club (120 seats, Outbound, Hyderabad/ Bangalore) 3- Country Vacations (40 seats, Inbound, Hyderabad) 4- Apollo Hospitals (12 seats, Inbound, Hyderabad) 5- ICICI Lombard (12 seats, Inbound, Mumbai) 6- Vibatel (120 seats, Outbound, Hyderabad) 7- Vodafone through SGF tech (100 seats, Bangalore) 7- Russels Spoken English (12 seats, customized call center solution for sales operation management, Hyderabad) 8. Tata aig Life Insurance (50 seats , Outbound, Hyderabad) . 2- CTI/ IVRS Solutions Interactive Voice Response Systems (IVRS) can be used in various industry segments to ensure 24X7 availability of information and services. Deepija provides customized solutions to exactly suite the customer needs. Some of our highly successful projects include 1- Petroleum Indent Booking Systems for Indian Oil (IOCL) and Hindustan Petroleum (HPCL). 2- Complain Booking IVRS for BHEL. 2- IVRS interface for Payment Gateway for Bill Desk (end user is TATA AIG) 3- Cinema ticket booking system for Prasad I-MAX and multiplex Hyderabad. 4- IVRS based examination result announcement system for EMSET, AP. IP-PBX Solutions - Deepija has a large pool of Asterisk talent. We customize the Asterisk IP-PBX for specific customer needs. Asterisk can be integrated with any DID number, ISDN Interface, Analog Interface, VoIP accounts for outbound dialing or another Asterisk server itself. Our client using customized Asterisk services includes 1- Granules India Ltd. - We have given Voice Communication Solution on existing VPN among various offices of our client Granules India Ltd. This solution ensures the best usage of existing infrastructure and almost zero interoffice communication cost. 2- Akasam Pvt Ltd. We have given Asterisks advance features like Auto Attendant, Voice Mail IP Extensions etc. 3- SGF Technologies Pvt. Ltd. The solution given uses Asterisk as a PBX and voice logger for their call center.

Doc # 0280312IVRS12

DEEPIJA TELECOM (P) LTD.

Proposal for Implementation of IVRS 25/08/2012

Other Solutions 1- Conference Bridge Conference bridge for 30 party conferences. 2- OBD Outbound Dialer for bulk play and disconnect solution. 3- Bulk SMS solutions. For more information about the product visit our website

www.dtel.in

2.0 Advantage of IVRS

Caller gets the information irrespective of time and place. Information is available for 24/7. Automating routine tasks thereby freeing counselor to concentrate on more complex service requests. Any number of users can get the various information at a time (depending on number of lines terminating to IP-PBX/ IVRS Box). Speedy response times to callers. Cost and Time Savings If required service can be given through Toll free inbound service Multi-lingual support.

3.0 Features/ Deliverables

Web based reports for Call Data Records. High quality professional recording for IVRS prompts. Web-Based Architecture for easy installation and management. P based Remote maintenance and support. Customized and comprehensive reporting. Calls can be forwarded to live operator in case caller is not able to respond to the IVRS.

Doc # 0280312IVRS12

DEEPIJA TELECOM (P) LTD.

Proposal for Implementation of IVRS 25/08/2012

4.0 Setup and Commercials:

4.1 Setup Diagram

Customer

Convox IVRS Server

When a customer calls, our IVRS System/Server plays a welcome message and checks whether he is an existing customer or not from the remote Database Server where customer information is located through a secured connection via Internet.

Doc # 0280312IVRS12

DEEPIJA TELECOM (P) LTD.

Proposal for Implementation of IVRS 25/08/2012

4.2 Financial Proposal

4.2.1 Hardware requirement
S.No 1 2 Description Server: I 3 Processor with 1 GB RAM, 500 GB HDD. ISDN PRI card Sales Tax@5% Total (A) Price Given by customer 26,500/1,250/27,750/-

4.2.2 Software requirement

S.No 1. Description IVRS Package - 4 levels of interaction - Customized and comprehensive reporting - Web based Call Data Reports 2 3 4 2,00,000/Price

Voice files
Server One year maintenance and Installation. Service Tax@ 12.36% Total (B)

Given by customer Given by customer Included in the solution cost 24,720/2,24,720/-

Total ( A+B ) 27,750/ + 2,24,720 = 2,52,470/4.2.2 Connectivity Requirement

S No# 1 2 Description PRI Line from PSTN Provider Internet connectivity to the server with public IP for support and configuration Given by Customer Given by Customer

Doc # 0280312IVRS12

DEEPIJA TELECOM (P) LTD.

Proposal for Implementation of IVRS 25/08/2012

5.0 Time Estimates

Development Time Normal development time is 2-3 weeks. Based on the flow description it can be readjusted.

6.0 Payment Terms

1. 50% Advance payment along with the Purchase Order, remaining 50% payment after the installation of the IVRS System. 2. 100% Advance for Hardware need to be paid.

3. VAT @5% on Hardware and 10.3% service tax on software applicable.

7.0 Installation
1. Installation and configuration time for the IVRS software will be 5 working days from the date of completion of development. It may take more time based on additional customization required. 2. Installation will be done with the help of your system Administrator. 3. Before Deepija Telecom (P) Ltd. takes up the installation, the customer needs keep all the pre requisites ready. Please Note 1. Support would continue for 1 Year after the installation with no extra cost. During this period, all kind of problem fixing can be done. 2. After 1 Year of time, service and maintenance can continue with the payment of Annual Maintenance Contract (AMC) amount. This amount will be 18% of the invoice value. 3. All the enhancement/ customization can be given at Rs. 650/- per hour. The scope of customization starts after the UAT (User Acceptance Testing) is done. 4. Support will be provided through Onsite Visit, E-Mail, Phone and text based chat. Assuring you of our best products and services at all times. We are looking forward to have a long and fruitful business association with you.

Please feel free to call us for any further clarifications. Best regards, M.A. SALEEM

Doc # 0280312IVRS12

DEEPIJA TELECOM (P) LTD.

Proposal for Implementation of IVRS 25/08/2012

Appendix A - Some of our Customers