SAP Solution Manager 7.

Available to all SAP customers and partners worldwide!

Agenda Contents
Background
SAP Solution Manager 7.1 Strategic direction

SAP Solution Manager 7.1 Highlights

How can we help customer to create a Solution Manager Roadmap
Action Plan to TQM/ESA EGI Portfolio New Consulting Services

2011 SAP AG. All rights reserved.

This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Background SAP Solution Manager 7.1 Strategic direction SAP Solution Manager 7.1 Highlights How can we help customer to create a Solution Manager Roadmap
Action Plan to TQM/ESA EGI Portfolio New Consulting Services

Accelerated Innovation with Sybase Unwired Platform (SUP) e.g. Executive Purchasing Sign Off
Integrated E2E Application Lifecycle Management

Sybase Unwired Platform Updates integrated in Maintenance Optimizer Device Software integrated in Software Release Management and Correction and Transport system Deployment (+Tracking) via AFARIA Consistent deployment of SAP SOA services on SAP Gateway

Integration Validation

Transactional Consistency from Workflow creation to Sign off / Rejection (Tracking of every process step) Exception management and Root Cause Analysis Enablement

SUP + Gateway

Run SAP like a Factory

SAP ERP

Monitoring of workflow items End user experience monitoring Exception Handling Performance and Availability Management

2011 SAP AG. All rights reserved.

This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Scope supportability for SAP/Sybase Mobile Platform

End-to-End Root-cause Analysis

End-to-End Trace Analysis covering mobile client, middleware and backends

Technical Monitoring, Reporting and Alerting

System Monitoring / Scenaro based Monitoring covering all necessary Mobile Platform components Integration in central Alerting Infrastructure (common alert store and alert inbox) and Reporting infrastructure (KPI Reporting and Management Dashboards) Bundling of all involved software fragments to one project and transport between different landscapes (development, test and production) Central deployment at different landscape components based on native tools Software download for all necessary software components via SAP Service Marketplace and SAP AppStore Support of software component selection via SAP Maintenance Optimizer

Central Transport and Deployment Management

Software Download and Maintenance Optimization

Application Incident Management and Remote Accessibility

Creation of incident tickets in customer landscape and forwarding towards SAP Remote access for all server components of Mobile Platform via NetViewer

Customer on Watch program and Service Development

Provide for mobile platform customer on Watch program covering Global Virtual RCA Team, Service Delivery, Service Development, Product Feedback and Operation Readiness
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2011 SAP AG. All rights reserved.

This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Complete Integration in SAP Solution Manager and SAP Support Backbone

Workload, Exception and Change Analysis as well as System, Database and Host specific analysis features

Host

Background SAP Solution Manager 7.1 Strategic direction SAP Solution Manager 7.1 Highlights How can we help customer to create a Solution Manager Roadmap
Action Plan to TQM/ESA EGI Portfolio New Consulting Services

SAP Application Lifecycle Management Roadmap: ERP for IT

SAP-Centric Application Lifecycle Management

Solution Implementation Test Management Change Control Management Incident Management Technical Operations Business Process Operations

Enterprise Resource Planning for IT

The Solution Today

New Innovations

The Solution Tomorrow

Only an upgrade away!

2011 SAP AG. All rights reserved. 7

Integrated IT Service Management and Application Lifecycle Management with SAP Solution Manager

2011 SAP AG. All rights reserved.

This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

 2011 SAP AG. All rights reserved.

This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

SAP Enterprise Support for the entire Landscape

2011 SAP AG. All rights reserved.

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This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Background SAP Solution Manager 7.1 Strategic direction SAP Solution Manager 7.1 Highlights How can we help customer to create a Solution Manager Roadmap
Action Plan to TQM/ESA EGI Portfolio New Consulting Services

SAP Solution Manager 7.1 Highlights

IT Service Management based on SAP CRM7.0 EHP1
Integration
ITIL-aligned IT Service Management and ALM Processes Easy extension to CRM capabilities, aligned with the release strategy of SAP Business Suite

Simplified User Interface

Ease of Use
Fully work-center-enabled Change and Incident Management : Completely web-based user interface Test Management : New, intuitive user interface to guide testers through test execution

New Monitoring and Alerting Infrastructure

Avoid alert flooding with central infrastructure and correlation/aggregation of alerts Minimize TCO and Run SAP like a Factory with a minimum of FTEs

Efficiency

Seamless integration with non-SAP technologies

Openness
Test Management: HP Quality Center, HP QTP and other 3rd party test automation tools Incident Management: HP Service Manager, IBM Tivoli, REALTECH Infrastructure Management Solution Documentation : IBIS Content integration to enhance usage analysis

Extended usage rights

Single point of contact to cover the IT Service Management

Scope
2011 SAP AG. All rights reserved. 12
This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Orchestrate Your Solution with SAP Solution Manager

Run SAP like a Factory

Business Process Operations

Single Single Source Source of Truth of Truth

Solution Documentation & Implementation

Application Operations

Integration Validation

Change, Test & Release Management

Maintenance Optimization & Security

2011 SAP AG. All rights reserved.

This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Application Lifecycle Management

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Incident, Problem & Request Management

Portfolio & Project Management

Run SAP like a Factory Business Process Operations

Operate and Optimize the Business

Mission: Permanent changes of business are key drivers for the need to continuously optimize well established processes.

Situation

Business Process Performance

Business Process Improvement

Data Growth

Performance & Capacity Management

Capability

Business Process Operations

Business Process Improvement

Exception Management Cockpit

Data Volume Management

Process Analytics

2011 SAP AG. All rights reserved.

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Run SAP like a Factory Application Operations

Mission: Ideally two FTE per shift may run the SAP solution. AGS shows how to approach this goal with Automation, Standardization and better integration!

Situation

Technical Operations

Performance & Capacity Management

Batch Management

HW Bottlenecks

Issue Resolution

Capability

Technical Operations (Always On)

End to End Trace

Exception Management Cockpit

Technical Optimization

Technical Optimiz. Root Cause Analysis

90 80 70 60 50 40 30 20 10 0 Time

2011 SAP AG. All rights reserved.

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Run SAP like a Factory Maintenance Optimization

Mission: Leveraging and optimizing existing IT resources and investment AGS drives down required time, cost and risk of applying support-, legal change-, enhancement-packages and new releases to a minimum. Leverage SAP standard by clearly separating custom enhancements from SAP standard code

Situation

Restructure Minimize Downtime

(Profit Cnt./ Chart of Accounts)

Acquisitions & Divestiture

Reduce Landscape TCO

Back to Standard

Protect Investments In Upgrades

Capability

Near Zero Downtime

Clone PROD PROD still operational Re-Sync clone with PROD Clone becomes new PROD

Landscape Transformation

Custom Code Management

Upgr. Dependency Analyzer

Upgrade Roadmap

Upgrade on clone

2011 SAP AG. All rights reserved.

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Run SAP like a Factory Security

Protecting data and keeping the availability of SAP solutions

Mission: Protecting data and keeping the availability of SAP solutions is at the core of Security.

SAP provides assessments, security standards and best-practices for the secure operation of SAP-centric solutions.

Situation

Audit

Outsourcing

Process Security / Collaboration

Access & Identity Management

Network, System, DB Security

Security Patches

Compliance

Capability

Secure Collaboration

Identity & Access Management

Infrastructure Security

SW Lifecycle Security

2011 SAP AG. All rights reserved.

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Mission Control Center for Integration Validation

Ensuring E2E Solution consistency
Mission: Implementing complex solution landscapes and mission critical business process scenarios can be a challenging task. The implementation of complex solution landscapes with multiple mission critical business process scenarios is typically distributed across many teams and in most cases many stakeholders.

Situation

Implementation Projects

Complex Landscape Integration

Mergers & Acquisitions

Large Scale Rollout

Complex Partner Collaboration

Capability

Product, Solution and Operation Standards

Product Standards: Transactional consistency: changes in one business transaction are posted completely or not at all. Logging of exceptions: highlight exceptions indicating possible data inconsistencies with appropriate identifiers. Root cause analysis capabilities to track processing of data in order to identify issues. Extensibility: no modification of standard code, only use of standard interfaces. Solution Standards: Process security: an end user cannot create inconsistent data. End-to-end transactional consistency: data consistency is ensured across multiple transactions and systems. Performance and scalability to meet all business requirements on response times, batch runtimes etc. High availability of components ensures a safety net to support mission critical core business processes. Operation Standards: Business process monitoring and exception management. Management and monitoring of workflow items. Tracking of exceptions in an incident management system. Tracking of changes of all components supporting the core business processes. Pro-active and regular data consistency management. Pro-active and regular performance and capacity management.

Process Security & Data Consistency

L i s t o f i n c o n s i s t e n t o b j e c t s Result of Consistency Check: 6 objects are inconsistent

Transactional Correctness

Performance

Mission Control Center

2011 SAP AG. All rights reserved.

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End to End Application Lifecycle Management

Requirements to Deploy
Mission:

SAP delivers applications and technologies to manage all aspects of application lifecycle management according to ITIL v3.
AGS provides processes, tools, services, and an organizational model to manage SAP and non-SAP solutions throughout the complete application life cycle

Situation

Portfolio Planning

Project Management

Requirements

Development

Testing

Change Management

Capability

SAP PPM / cProject / Business Blueprint Solman Integration & Process Config.

Custom Code Management

Testing
Test Scope Optimization with Business Process Change Analyzer

Change & Q-Gate Management

2011 SAP AG. All rights reserved.

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Background Strategic direction SAP Solution Manager 7.1 Highlights How can we help customer to create a Solution Manager Roadmap
EGI Portfolio New Consulting Services

Action Plan to TQM/ESA

ACTION 2 : Help customers to create Solution Manager 7.1 Roadmap
HOW : Help customers to utilized EGI portfolio or consulting services based on EGI`s. http://service.sap.com/enterprisesupport

2011 SAP AG. All rights reserved.

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This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Action Plan to TQM/ESA

ACTION 3 : Help customers to Order EGI`s
HOW : http://service.sap.com/enterprisesupport

2011 SAP AG. All rights reserved.

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This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Full Suite of SAP ALM Quick Wins

Based on the Essential ITIL* Scenarios for Application Management
Upgrade Upgrade Assessment of Solman 7.1 (mandatory)

ALM Planning ALM Strategic Roadmap Workshop** (mandatory) Requirements Solution Documentation

Upgrade or Implementation of Solman 7.1* Upgrade dependency anlayzer

Solution Documentation (Assistant)

Maintenance Management

Custom Code Cockpit Business Process Change Analyser Systems Recommendations

Optimize

Design

Solution Implementation

Application Management

Projects Quick Start Template Managment

Bus Process Operations

Test Management

Business Process Analytics BPO Dashboards Business Process Monitoring Data Volume Mgmt Cockpit

Operate

Build & Test

Test Strategy Asessment Test Tool Implementation Test Mgmt Audit Service Performance Testing Quickstart

Deploy Technical Operations

IT Reporting Setup System Monitoring Job Management w SAP CPS SAP Enduser Experience E2E Root Cause Analysis

Change Control Management Application Incident Mgmt

Operations Quick Start ITSM Workshop ITSM Deployment Service*

Change Request Mgmt PoC CTS+ / Quality Gate Transport Management Configuration validation

*ITIL v3.0 certified

2011 SAP AG. All rights reserved. 23
This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Thank you!

SAP 2008 / SAPSAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement This presentation and CRM Interaction Center Overview, Page 24

2011 SAP AG. All rights reserved.

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