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Pfizer Inc. Overview Organization Credit-to-Cash Highlights Current Credit-to-Cash Systems Footprint ERP / FSCM Global Deployment
Global Gap Analysis Solution Design Module Assessment To-Date
Q&A
Worlds largest research-based pharmaceutical company Headquartered in New York, NY Founded in 1849 Total Global workforce of ~110K colleagues 2009 annual sales revenue of ~$50B
43.5% U.S. / 56.5% Rest of World
Diversified Businesses
Animal Health Capsugel
Consumer Healthcare
Nutrition
Customer Focused
Pfizer utilizes a Global shared services network to support the following Credit-to-Cash functions:
Accounts Receivable
Cash Application AR Accounting
Collections Management
Strategic Collections Non-strategic Collections Deduction Management
Pfizer's Business Process Outsourcing (BPO) partners are Genpact and Accenture. Pfizer's processes are supported from six strategic locations.
Dublin, Ireland
Markets Supported: Austria Netherlands Belgium Norway Denmark Portugal France Spain Finland Sweden Germany Switzerland Ireland United Kingdom Italy
GFS Asia
Dalian, China
Markets Supported: Australia / New Zealand China Japan Singapore
Pfizer, Inc. Credit-to-Cash & FSCM Initiative Current Credit-to-Cash Systems Footprint
Pfizer, Inc. Credit-to-Cash & FSCM Initiative Current Credit-to-Cash Systems Footprint
Remaining Markets operate with locally defined Credit-to-Cash systems footprints Global Oracle deployment discontinued in 2010
Pfizer acquired a mature SAP footprint (ECC 6.0) with the 2009 Wyeth acquisition Strategic decision by Pfizer ERP Steering Committee in 2009 to deploy SAP to all Global Pfizer sites
53 total Markets ~98% of revenue
Sales Order Management Distribution Supply Chain Management Plant MRP (Manufacturing Resource Planning) Quality and Regulatory Management Reporting
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Collections
Collection strategy definition / automation Automated daily worklist generation / prioritization Centralized collections workbench / launch-pad
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Wave #2:
Credit Management (full functionality)
Wave #3:
Dispute Management (full functionality)
TBD:
BillerDirect (full functionality)
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Cons:
Lack of correspondence functionality Business Partner concept adds additional master data automation would help master data management efficiencies
Dispute Management:
Pros:
Automated dispute case creation Case concept with ability to store full repository of information Case tracking and analysis BI reporting
Cons:
Manual routing (requires customization) Person Responsible / Processor / Coordinator process can be complicated / manual Lack of visibility in document flow (adds complexity to managing claims)
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Cons:
Global activation requires large-scale change management effort due to transition from SD Credit Management integration / functionality Open framework requires customization to meet requirements VKM1 (order block /release) replacement lacks functionality requires customization to filter by credit analyst, and to view the reason for order block Business Partner concept adds additional master data automation would help master data management efficiencies Less out-of-the box functionality than Dispute Management and Collections Management
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