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Presenter Bio
Jamie Lee
IT director at Stanley Black and Decker 20 + years of experience in SAP project management Graduate of Purdue University
Ashis Baral
SAP CRM Solution Architect at GyanSys Inc 7 + years of SAP CRM experience in sales, marketing, service modules Worked for SAP Labs and Deloitte Consulting LLP,USA
SAPs National Services Partner SAP Ramp-Up PPM 5.0 , PLM 7.01, SRM 7.01 SAP Co-Innovation Lab Partner In-House System for POC/Conference Room Pilot
Our Services
Assessment and Evaluation, Implementation and Development Testing , Training, and Support System Optimization
Engagement Model
300+ consultants globally Part-time Pooled blended hours Onsite, Near-Shore and Offshore SLA driven and Metrics reporting
Our Differentiation
Pedigree (Hire the best) -Academics & Experience Investments on building skills Retention with focus on growth opportunities. Delivery Best Practices Adopting Best Processes Stringent Reviews
Your Benefits
Employee Engagement Process
Experienced teams Rapid Project execution Lower TCO
Technology
Fiscal Prudence
Focus on operational efficiency Low Capital Investments Leverage Communications advancements
Focus on SAP & MS Business Suite Expertise on NetWeaver Platform Domain Expertise
Functional Team
Our expertise in all key areas of CRM such: Sales, marketing, Service, Interaction Center, E-commerce, Field/Mobile solutions
Middleware, CRM frameworks such as one order and CGPL ,BSP and core ABAP
Process
Demo
We have CRM demo system with various CRM solutions customized and ready for demo to help the client with POCs before any actual investment
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Opportunity Management
Pipeline Performance Management Activity Management Lead Management
Agenda
About Stanley Stanley Business Process Why SAP CRM? Challenges Our Solution Business Benefits
Q&A
Agenda
About Stanley Stanley Business Process Why SAP CRM? Challenges Our Solution Business Benefits
Q&A
About Stanley
Stanley Black and Decker S&P 500
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Using R/3 version 4.7 for MM,SD,PP,CS,FI,HR and PS modules Went live on CRM7.0 in 2011 (13 branches big bang conversion from R/3 only, then 2 offices, then 1 by 1)
R/3 as a stand alone solution for Installation & Service coordination with advance replacement parts not viable for various reasons
Main issue: Sales & Distribution Order # and Service Mgmt Order # for same customer
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Agenda
About Stanley Stanley Business Process Why SAP CRM? Challenges Our Solution Business Benefits
Q&A
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SAP CRM
R/3 Order CSR takes order
R/3
Picking Packing Warehouse Transport Scheduling Execution
BI
Order fulfillment
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Order Entry
Billing
R/3
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Agenda
About Stanley Stanley Business Process Why SAP CRM? Challenges Our Solution Business Benefits
Q&A
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Agenda
About Stanley Stanley Business Process Why SAP CRM? Challenges Our Solution Business Benefits
Q&A
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Solution Challenges
Complex pricing Long list of product line ( 50,000 + ) Variant Configuration was needed for the process Integration point with legacy systems based mainframe, .Net etc Middleware performance Compatibility of CRM7.0 with R/3 4.7
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Confirmation should trigger not only timesheet entry in R/3 , but also a debit memo request in R/3 for billing
External credit check with complex triggering logic Org determination on multiple partner function changes in stead of single Manual pricing entry on the Item grid itself
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Agenda
Stanley Business Process Why SAP CRM? Challenges Our Solution Business Benefits Q&A
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Our Solution
Built a Bolt-on application called Fast Entry
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Our Solution
Built a Bolt-on application called Fast Entry
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Our Solution
Built a Bolt-on application called Fast Entry
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Our Solution
Web UI jugglery to allow product description up to 93 characters
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Our Solution
Service confirmation enhanced to have materials as well as service items
Service item1
Order
Standard Confirmation
Service item1
Order
Custom Confirmation
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Our Solution
Introduced a new concept called Billing confirmation
Service Order
Service Confirmation
Billing Confirmation
This was an innovative way to bill both material as well as service after confirmation is done
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Our Solution
Easy Entry field Introduced for manual pricing entry on item grid
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Our Solution
Org determination for multiple partner function
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Agenda
Stanley Business Process Why SAP CRM? Challenges Our Solution Business Benefits Q&A
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Business Benefits
Better user experience for order entry Enhanced system performance Fast Entry application Business process got more streamlined because of connectivity of CRM system to ECC backend Improved the efficiency of the CSRs drastically CRM system was able to handle complex nomenclatures up to length 93 characters
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Agenda
Stanley Business Process Why SAP CRM? Challenges Our Solution Business Benefits Q&A
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Questions
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GyanSys Inc. 8440 Woodfield Crossing Blvd., Suite #290 Indianapolis, IN 46240, USA O: (+1) 317 580 4200 Email: sales@GyanSys.com www.GyanSys.com
Visit our Booth # 130 for detailed discussion with our Solution Architect
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Disclaimer
SAP, R/3, mySAP, mySAP.com, SAP NetWeaver, Duet, PartnerEdge, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies. Wellesley Information Services is neither owned nor controlled by SAP.
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