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2009 One Communications. The One Communications logo is a registered trademark of One Communications Corp. Cisco is a registered trademark of Cisco Systems, Inc., and/or its affiliates in the United States and certain other countries.
Agenda
Topic
1. IPPhoneUsage 2. VoiceMailSetup 3.CommPortalAccess 4. AdditionalSupport 5.PremiumSeatFeatures
CiscoIPPhone
Feature
PhoneFunction
Lifthandsetanddial.Or, Pressalinekeyanddial.
Makinga 1. call 2.
IPPhoneFeatures
Feature
VoiceMail Menu/ Settings
PhoneFunction
Toaccessyourmessages,pressthe VoiceMail buttononyourphone. Presstoaccessamenutoconfigure featuresandpreferences(suchas yourdirectory,ringtoneandspeed dials). Tomutethephone,presstheMute button.Thebuttonlightsred. Touseaheadset,presstheHeadset button.Thebuttonlightsgreen. Tousehandsfree,pressthe Speakerphonebutton.Thebutton lightsgreen.
Mute Headset
Speakerphone
IPPhoneFeatures
Feature
CallHold
PhoneFunction
Toputacallonhold,pressthe Holdbutton.Aseriesofbeeps indicatesthecallisonhold. Toresumethecall,pressthe flashingredlinebuttonforthe callortheResumesoftkey. Toadjustthevolumewhileyou areonacall,pressthe+ or. ThenpressSave. PressingtheVolumebuttonwhile notonacalladjuststhevolumeof thephonesringer.
Volume
IPPhoneSoftKeys
The soft key buttons on the IP Phone display may vary depending on your phone type and system setup.
Feature
Redial Directory DND (DoNotDisturb)
PhoneFunction
Todialthelastnumberthatyoucalled,presstheRedial softkey. TheDir softkeyprovidesaccesstoyourpersonalphonedirectory. ThesearenumbersthathavebeensaveddirectlyontheIPPhone. Usethefeaturetopreventincomingcallsfromringingyourphone.To activatepresstheDND softkeyonyourphone.Callerswill automaticallybesenttovoicemail.ToremovepressDND.
IPPhoneSoftKeys(cont.)
Feature
3WayConference
PhoneFunction
Toconference,thephonemustalreadybeconnectedtoacall. PresstheMore softkey,thenConf andenterthephonenumberof thepartyyouwishtoconferencein.PressConf softkeytoconnectall parties. Totransfer,thephonemustalreadybeconnectedtoacall.
Transfer
AnnouncedTransfer PressTransfer softkey,enterphonenumberandwaittobeconnected (orpressDial tospeeduptheprocess).Speaktocallrecipientand thenpresstheTransfer softkey.Iftherecipientwantsthecalltogo tovoicemail,heorshemustpresstheDND softkeypriortohanging up. BlindTransfer PressTransfer softkey,enterphonenumberandthenpressDial. ImmediatelypresstheTransfer softkey.
VoiceMailSetup
This will take about 2 minutes
Recordapersonalgreetingorkeepthestandard greetingwithyourrecordedname.
Note: After initial setup, you can access your voice mail remotely by dialing your phone number and pressing the * button.
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VoiceMailTree
VoiceMailtoEmail
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CommPortalAccess
TheCommPortal*isawebtoolwhichallowsyouto viewmissedcalls,listentovoicemailmessages,view contacts,andsetuprulestohandleyourcalls. AccesstotheCommPortalisavailablefromany locationwithInternetconnectivity.
Gotohttps://hostedpbx.onecommunications.com. Enteryour10digitphonenumber. EnterthePINthatyoucreatedwhenyousetupyourvoice mail.
*SystemrequirementsarelistedintheQuickStartGuide.
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CommPortalDemo
TheTabs (topline)providenavigationtothekeyfeatures.
Tabs 1. Dashboard: providesa quickviewofthemost commonfunctions. Messages&Calls: provides callhistory. Contacts: providesa methodforstoringand retrievingcontactdetails. CallManager: allows customertomanagehow incomingcallsarehandled. Settings: providesaccessto callservicesettings.
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2. 3.
4.
5.
CommPortalStandard Buttons
BelowthenavigationTabs thereareseveralstandard buttonslocatedontherightsideofthepage.
Button CommPortalFunction
ClicktoDialallowsyoutoenteraphonenumberthatwillbecalledfrom yourIPphone. LogoutexitstheCommPortal.Youareautomaticallyloggedoutafter30 minutesofinactivity. Refreshupdatesthepagewithrecentphoneandmessageactivity.
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OnlineHelp
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PremiumSeatFeatures
CommPortalAssistant(CommAssistant)ToolBar*
Microsoft OutlookIntegrationallowsyoutosynchronizecontactsand usetheexistingCallContact button. ToasterPopupprovidesanindicationthatanewmessagehas arrived.
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CommAssistantToolBar
TheCommAssistantToolBarisathinsoftwareclientwhich runsonyourPCandoffersconvenientaccessintoyour account.
1. 2. GototheSettingstabandchooseCommPortalAssistant. DownloadtheToolBar.
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CommAssistantToolBar
1. ClicktheToolBaricononyourTaskbarat thebottomrightcornerofyourscreen. 2. SelectConfigureCommAssistant.
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ToolBarSettings
OntheGeneraltab,enter theCommPortal credentialsandProxy configurationsettingsas shown. TheOptionssettingscan besetbasedonyour personalpreferences.
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ToolBarUsage
Youcanviewthe Dashboardbyclickingthe ToolBaricononyour TaskbarandselectOpen Dashboard. Youcanusethe CommAssistantdrop downtoplaceorforward calls,applyrules, configureschedules,and more.
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CommPortalDemo (PremiumSeat)
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Summary
TheIPPhoneoperatesmuchlikeatraditionalphone. TheCommPortalprovidesagraphicaluserinterface toyourIPPhone.
TheCommPortalprovideseasycustomization. TheCommPortallinksyourcomputertoyourIPPhone.
AssistanceisavailableonlineorviatheOne CommunicationsCustomerCareCenter.
Visitwww.onecommunications.com/support toaccess HostedIPPBXuserguides. Dial1.800.962.2488(listedintheQuickStartGuide)for CustomerServiceissues.
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