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SYSTEM SERVICE REQUEST (SSR) FORM


Requester Name Department/Unit Contact Number : : :
Mar John I. Bontia (09165169918)

SSR Number: ___ : : : December 14, 2012 December 17, 2012

GT SGV Auditors

Requesters Signature Date Prepared Users Target Date

REQUEST TYPE: SYSTEM/APPLICATION New System System Enhancement/ Configuration Report Generation Data Extraction Technical Assessment Others

NETWORK SERVICES HW/SW Acquisition HW/SW Installation Network Connection File Restoration PC Replacement (Please specify the brand/model and asset number of the PC to be replaced) Others :

DATA CENTER SERVICES Data Restoration Data Up/Download Data Modification Data Sharing Report Re-run Report Recipient One-time Batch Processing Environment Configuration Disk space allocation Server Installation/ Configuration Others

ISQAM SERVICES Firewall Rule Definition/ Deactivation Security Baseline Verification Risk Assessment Others

System Name

Altair, AXIOSS, CCAPI, CERIS, CSP, CCB, Enode, GCash, ICCBS, ICS, Inbill, Inopac, IRIS, Mediation Device, ORS, ODS, OBS, Sancus, SAP, Share-a-load

Details/Specification: (Please continue on a separate sheet if necessary) We would like to request the following documents (as applicable) for our Q4 TOC of ISG Applications: Version Number Change Request Form User Acceptance Testing Plan and Cases User Accpetance Certificate System Acceptance Test System Acceptance Certifcate Operations Readiness Certificate Activity Work Plan Release Plan Details of samples selected for Q4 TOC of ISG Applications: 1. CR-2012-0135 2. CR-2012-0137 3. CR-2012-0142 4. CR-2012-0138-1 5. CR-2012-0141-1 C/o Jenni Rose Lurian

Reason for the Request: (Please continue on a separate sheet if necessary)

2012 Audit To serve as samples of all changes for all ISG managed applications for ITGC Manage Change Testing.
Attachment/s: No of Pages Description: System/Module Owner Approval:

Requesting Department/Group Head Approval:

______________________
(Signature over printed name)

_____________
Date

________________________
(Signature over printed name)

_____________
Date

FOR ISG USE ONLY Received By: Request Review/Evaluation: Date/Time: Assigned to (Unit): Remarks: (continue on a separate sheet if necessary) Date/Time:

_________________________________
Department Head / Date (Signature over printed name)

Priority Level: High Medium Low

Estimated Start Date: Estimated Completion Date:

Assigned To:

Security/Risk Assessment:

Remarks: (continue on a separate sheet if necessary)

__________________________________
Network Security Officer / Date (Signature over printed name)

SERVICE REQUEST COMPLETION Ackn Email Sent by: ___________________ Date: _________ Completion Email Sent by: _______________ Date: _________ Completed by: ________________________ Date: _________ Noted by: ________________________ Date: _________

FOR GLOBE TELECOM INTERNAL USE ONLY

Accomplish in duplicate: Original->ISG, Photocopy->Requester

PM-ISG-001/02

04/2004

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