JOB DESCRIPTION

Position Title Employee Name Reports to Business Unit Location Updated Customer Service Assistant Solid line: Warehouse and Distribution Manager Dotted line: Logistics Manager Cat Lai Warehouse Cat Lai 09/09/2011

OVERALL RESPONSIBILITY To support the Annam Gourmet Market warehouse and distribution operations. Coordinate all activities related to AGM in the warehouse. Be a main contact person in the warehouse for the AGM team

RELATIONSHIPS (internal & external relations) Internal : Direct Manager, AGM team, Operation Supervisors and colleagues External : Contractors, transporters, outsourcing agents

KEY DUTIES & RESPONSIBILITIES To coordinate and ensure all orders from AGM to warehouse are process and pick as per agreed lead time. To ensure all AGM stock arrivals are checked accurately, labeled and put-away promptly to their assigned locations To ensure Goods Receipt in System for AGM stock arrivals are done accurately and promptly To coordinate cycle counting and stack take periodically To prepare weekly/monthly reports for AGM team and Logistics Manager To coordinate deliveries to AGM retail shops To handle any enquiries, investigate and update AGM team and Logistics Manager on any related issues on stocks and distribution To work closely with the warehouse team to ensure housekeeping in the AGM storage area is maintained at the optimum level To work with the warehouse team stocks are stored at their assigned locations all the time To be a contact person for customer information by providing customers with distribution related services as well as complaint handling Any other duties as assigned by the management

COMPANY POLICIES 1. Employee agrees to adhere strictly to the Company Policies on Business Ethics. 2. Employee agrees to bring to the attention of management any and all instances wherein there is possible conflict with Company Policies on ethics.

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JOB REQUIREMENTS (Skills & Attributes) Have ability to work with numbers accurately Able to work with Microsoft Excel Good working attitude Able to work at flexi hours Good communication skills Good team player

EDUCATION/QUALIFICATIONS University/College

PERFORMANCE OBJECTIVES (expected results) Customers complaint to be resolved and reported within 48 hours On-time reporting KEY COMPETENCIES Service Orientation Commitment to Learning Concern for accuracy & details Problem solving

CONFIDENTIAL AGREEMENT The employee agrees not to disclose to any person not employed by The Company information containing, but not limited to, for the entire period of employment and a full year after the end of the employment contract, the following: 1. Customer list or any information pertaining to business dealings, prospective or actual, between Annam Fine Food and its customers. 2. Sales data 3. Customer data 4. Stock holding data 5. Staff information

--------------------------------------(Line Manager) I understand the above and agree to act accordingly.

-----------------------------------(H. R. Manager)

-------------------------------------(Employee)

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