JEFF CARROLL 425.269.2438 | jeffrey.p.carroll@gmail.

com
A dedicated, driven individual with extensive knowledge of and experience in social media, mobile payments and technology, sales and customer service. DECIDE.COM | Seattle, Washington Social Media Coordinator 2012-Present STARBUCKS CORPORATION | Seattle, Washington 2006-2010 Starbucks Corporation is the leading retailer, roaster and brand of specialty coffee in the world, with more than fourteen thousand retail locations in North America, Latin America, Europe, the Middle East and Pacific Rim. Moderator/Blogger, My Starbucks Idea 20092010 Wrote five entries for the starbucks.com Ideas in Action blog. Was named MyStarbucksIdea.coms moderator of the month on four occasions. Was the featured moderator on MyStarbucksIdea.com in August 2009, September 2009, October 2009 and from July 2010-Present. Topics covered included Starbucks Card, the My Starbucks Rewards program and the Starbucks Card Mobile and MyStarbucks iPhone apps. Support, Starbucks Card Mobile 20092010 Provided support to customers via e-mail (at starbuckscardmobile@starbucks.com), outbound phone calls and via MyStarbucksIdea.com. Customer Contact Representative 2006-2008, 20082009, 2010 Duties included handling inbound and outbound Starbucks Card, warranty and customer relations contacts, as well as e-mail contacts and comment cards. Was named Partner of the Month in December 2009. Was named Partner of the Quarter in July 2007. Was part of the ELVIS (Evaluating and Listening to Various Internal Suggestions) team. Business Systems Analyst Associate, Global Card Services 2009 Was a six-month rotational position that was extended to a year. Primary duties included analyzing and reporting Starbucks Card-related data for various sales channels. Assumed account-management duties for several reseller and business-to-business clients following a round of layoffs to ensure seamless customer loyalty. Completed courses in Project Framework, Assessing Performance, Business Ethics and Database Management. Created the @starbuckscard Twitter account. Inside Sales Representative, Global Card Services 2008 Responsible for $1.3mm in sales from February 2008-July 2008. Duties included providing customer service and sales support to existing and prospective customers by following up with incoming calls, processing orders prompting new add-on sales, resolving customer issues and maintaining positive relationships with customers. EDUCATION Bachelor of Arts | The Evergreen State College Olympia, Washington Emphases in psychology, economics and political science. Additional areas of study included gender studies, Native American studies and health/nutrition. Washington State University Pullman, Washington

JEFF CARROLL 425.269.2438 | jeffrey.p.carroll@gmail.com

Delta Sigma Phi Fraternity (President, Sergeant at Arms), Co-Public Relations Chair for the Greek Week Committee. High School Diploma | Mercer Island High School Mercer Island, Washington Extracurricular activities included football, lacrosse, Students Against Violence Everywhere, KMIH 104.5 FM, and the D.A.R.E. Mentor Program. SKILLS Excellent presentation and public-speaking skills. The ability to lead, coordinate, delegate and expedite proactive action plans within a workgroup environment. Computer proficiency with Microsoft Excel, Microsoft Word, Microsoft Visio and Microsoft PowerPoint. Also adept at audio and video editing. VOLUNTEER/COMMUNITY OUTREACH Past activities include the Seafair/76 Special Peoples Cruise, building houses in Tijuana, gutting a house in New Orleans and helping out at various fundraisers and community events. I am a gallon donor at the Puget Sound Blood Center.