Mobile Products & Services

SPs MNOs TSM operators Vendors

From definition to deployment

MOBILE

Mobile proximity transaction technology Simply tapping a mobile phone to a terminal to pay for your groceries or train fare, or collecting loyalty points from retailers; its fast, convenient and fun to use! Near Field Communication (NFC) is a contactless technology which can be used to make such proximity transactions. The near future of NFC is in the payment and transport markets, where security and interoperability are underlying concerns for the players within the NFC ecosystem. These players are Service Providers (SPs) and Mobile Network Operators (MNOs). The Trusted Service Manager (TSM) is the leading solution in the mass deployment of mobile proximity transactions. The TSM is a neutral intermediary that enables SPs to securely distribute and manage contactless services for their customers using the networks of MNOs. It facilitates contractual arrangements and everyday business between SPs and MNOs. Collis, as your trusted advisor, provides expertise and knowledge on how to implement these new technologies in a secure and trustworthy way ensuring trust in technology. Collis has done multiple vendor/wallet selections and have an in-depth understanding of what the vendor inustry has to offer. We have various RFIs and RFPs of the shelf available for you.

Your mobile success story starts here Two different worlds are brought together when enabling payments via a mobile device. The world of a Mobile Network Operator (MNO) is very different from the world of a Service Provider (SP), such as banks. At Collis, we assist you with getting an understanding of the other parties involved. Together with you, we determine your role within the NFC ecosystem and how to achieve and maintain this role. Collis has extensive experience with building Trusted Service Manager (TSM) infrastructures, as we have assisted tier one banks and MNOs worldwide. Schemes around the world have test procedures in place but do not cover end-to-end implementation. Via the Collis Test Centre, we can guarantee full compliance and technical interoperability for players within the NFC ecosystem. We provide trust that your product can be properly provisioned according to your business requirements. For a robust and future-proof implementation, you can take advantage of Collis best practises and our latest knowledge of the developments in the vendor industry. You can rely on our years of experience in the area of mobile payments and secure elements.

Value proposition Many companies today feel morally obliged to have a mobile strategy or to go mobile, but are not certain where to start. Almost every single day of the year new mobile initiatives are announced. New standards emerge. New value chains are forged. But what about you? In this forest of new technologies and industry players, you may feel that you dont know what you do not know. How should you position yourself in the mobile ecosystem? What does this ecosystem look like anyway? Who else will be there? Collis like no other company, is aware of the challenges related to definition of mobile strategies in todays world. As independent industry experts, we will assist you in determining what position in the mobile ecosystem best fits your current core business activities, as well as how to achieve and maintain that position. Collis experience, in-depth knowledge of current players in the mobile ecosystem, as well as sound understanding of different business models will ensure that you will not be left out on the mobile opportunity! Consultancy Collis has extensive knowledge in NFC/TSM business consulting, international standards, security, interfaces, wallets, payment applications, NFC technology and certification. Our expertise also involves technical consulting on the design and architecture of your NFC/TSM ecosystem. We link the physical world and the virtual world in an easy and secure manner. We comply with international standards to realise compliance and interoperability for you. Compliance Collis often acts as a test authority to establish compliance to mobile standards and protocols. The Collis Test Centre is certified and accredited to execute and manage certifications for various protocols and products.

Depending on what is required, we can perform a quick scan or audit on your systems to research and report if rules and specifications to comply with are correctly implemented in your systems. Our state-ofthe-art tools are designed to assist you with testing of your systems and products. We are a member of several compliance bodies, such as 3GPP, ETSI and GlobalPlatform. We facilitate security through technical interoperability and independent advice and expertise. Knowledge Through in-company workshops and accredited training courses, we share our knowledge with you. The Collis Training Academy facilitates over 100 courses per year worldwide, educating hundreds of people on the latest industry developments and technologies.

The training style and information that we received from the Collis in-house course has been invaluable. It really enabled us to fit the NFC pieces together to see the overall picture. Peter van Woezik, Rabobank

Banks, Public Transport Operators, Retailers, Governments

SERVICE PROVIDERS
The rapid adoption of next generation mobile handsets worldwide has created opportunities for new and innovative mobile services. You, a financial or governmental institution, public transport operator or retailer (the Service Provider), can use this technology to your advantage. Enabling mobile proximity transactions can open up new revenue streams, improve the relationship with your customers and can help you attract new customers. Together with you, Collis defines the best business architecture for interaction with new players in the NFC ecosystem to realise a future-proof proposition for your market.

Business model and solution architecture Collis offers advice on the NFC ecosystem, business case, architecture and design. During intensive workshop sessions, we identify your challenges and opportunities. We detect potential risks involved in implementing new technologies and expand your knowledge on the latest trends in mobile proximity transactions. We support you in defining your strategy, including the business model and high level architecture. Following this, we help you in defining your requirements, managing the procurement process, vendor selection and management. These services are delivered according to our implementation service plan, comprising of four phases in which we set various goals to achieve. Our standard approach can also be tuned to your individual needs. We ensure you are provided with the best business and technical consultancy suited to your business.

MNOs

Telecom Operators

Mobile Network Operators (MNOs) and Mobile Virtual Network Operators (MVNOs) are key players within the NFC/TSM infrastructure. Your mobile network is used by Service Providers (SPs) to offer their mobile payment services to your mobile phone users and by also providing access to these phones. As a key player, you have to enable a secure and stable network, in order for other key players within the NFC ecosystem SPs and TSM operators to want to work together with you. Collis understands the complex challenges faced by M(V)NOs. We understand your concerns, from supporting your customer, through to the infrastructure challenges you face with new handsets, USIMs and continually evolving network infrastructures. Business model and solution architecture As an M(V)NO you have the choice to offer your network via an existing TSM, or to set up a TSM infrastructure yourself. This can be a TSM in cooperation with SPs (consortium model), or your own TSM (MNO centric model). Collis has extensive knowledge to assist you with determining the best TSM structure for your business and putting all underlying infrastructure in place. M(V)NOs can expect a high level of efficiency and expert knowledge from Collis consultants, as we have sound experience in working together with MNOs to identify their role within the NFC ecosystem. In addition to our NFC expertise, we offer you a SIM strategy, where you can select the best card vendor for your business. We can also provide you with TSM workshops, contactless payment knowledge and test tools, so that you understand all components that are connected within an NFC ecosystem.

Collis is indeed really committed to quality and efficiency. Joon-Ho Lee, Samsung SDS Co Ltd

Trust and Security

TSMs

TRAVIK: enabling mobile payments TRAVIK, a Dutch consortium, was initiated by three MNOs (T-Mobile, Vodafone and KPN) and three SPs (Rabobank, ABN AMRO and ING). Their mission is to create an open eco system in the Netherlands for NFC-enabled mobile phones to deliver a generic facility for proximity payments. Collis was requested to be the exclusive technology partner to the TRAVIK consortium to set up a safe and secure TSM, which links the MNOs with the SPs and performs technical and commercial activities on behalf of MNOs and SPs. The TRAVIK consortium aims to connect all M(V) NOs and all banks, to facilitate any payment scheme and many more services than just mobile payment services in the future. Collis TSM implementation service consists of a four-phased approach, as shown in the illustration on the next page. In the first phase, which we call phase zero, we create a TSM/NFC strategy through intensive workshops with key stakeholders involved in the project. From there, we go forward into phase one, which consists of creating the NFC structure - definition of architecture, UICC and wallets, procurement process and high level process design. We continue in phase two by managing the implementation. In phase three, we manage the roll out and provide post implementation support.

Contactless mobile payments are enabled via the Trusted Service Manager (TSM). The TSM is the independent, trusted party that facilitates and enables information exchange between SPs and MNOs. It facilitates the infrastructure that makes it possible to offer services through a mobile network. At Collis, we are highly experienced in setting up TSM infrastructures. Rolled out in four phases, our consultancy services include preparation for decision making, creation of the NFC infrastructure, implementation and roll out. We have defined specific deliverables for each phase which ensure a successful project. Together, we determine which TSM model suits your business best: a consortium between multiple parties (e.g. between SPs and MNOs), SP centric or MNO centric. Each model has its own benefits and through phase 0 we will find out what model best suits your needs. Phase 1 and 2 will then set out several deliverables to ensure the roll out phase (phase 3) is ready. The description on the right hand side of the page provides further insight into Collis delivery model.

TSMs

Implementation Approach
Activities Prepare for decision making Phase
NFC ecosystem workshop Business case workshop Technical requirements workshop Architecture workshop Optional marketing workshop Optional partner workshop Strategy and planning workshop

Deliverables
NFC ecosystem overview doc Business case doc High level technical requirements doc High level architecture workshop Optional marketing/branding doc Optional partner doc ...

0
Phase

The business case and high level infrastructure

Creation of the NFC infrastructure

Define customer specific NFC infrastructure

1
Phase

Define business architecture Define TSM specs and reqs Define Wallet and UICC specs & reqs Define high level process design TSM and Wallet procurement Commercial launch ...

NFC ecosystem doc & service catalogue Solution architecture document Generic SP message flow spec Inventory Wallet document Secure Element (UICC) requirements doc Generic MNO message flow specification ...

Implementation
Implementing the NFC infrastructure

2
Phase

Technical project management TSM & Wallet acceptance testing NFC eco system test & cert. strategy Define quality control program & test centre Test and certification preparation ...

Vendor selection project management Change & release management TSM System Acceptance Test Report Wallet Acceptance Test Report Development guidelines Support of mobile app development ... Training and knowledge sharing Training to customer service centre Acceptance planning & change management Version control & release management Technical support service to SPs ...

Roll out
Commercial launch and post-implementation support

Post implementation report Quality control program Mobile test and certification centre/authority

Collis staff have been extremely valuable to ISIS in supporting the testing and integration of our TSM. Ron Pinkus, Isis Mobile Platforms, USA

Handset and Card Manufacturers

Card Manufacturers The global market for telecom smart cards for GSM/3G/LTE, continues to grow with new opportunities both geographically and technologically. In February 2008, the GSMA agreed on the UICC as the preferred location for the Secure Element (SE). The SE is the location where SPs can safely store their applications. However, this is not mandated. Whatever solution you may adopt when manufacturing cards, compliance with the latest standards is still necessary. You, as card manufacturer, are part of the NFC ecosystem. Collis assists you with the testing and certification of your cards. We ensure your cards comply to the latest standards set by organisations such as ETSI and GlobalPlatform so that they can be used within the NFC/TSM implementations. Complying with standards means your card is secure and will the preferred card to use.

VENDORS

Handset Manufacturers As a handset manufacturer, you need to strike a balance between needs of the end-users and needs of your direct customers. Mobile Network Operators (MNOs) will only purchase handsets that comply with specifications that allow the handset to be used in mobile payments. Collis is your specialist partner when it comes to compliance and interoperability testing. Through the Collis Test Centre, we offer testing and certification services to ensure your handsets comply to the latest standards, such as SWP HCI. For over a decade we have focused on developing market leading acceptance and interoperability test solutions. Use our expertise to reduce the risks of damage to your valuable brand. Our broad range of mobile handset test tools will ensure your handsets are reliable and secure, so you can keep up with the latest technology needs of your customers without having to worry about technical compliance.

MOBILE TEST CENTRE

Compliance and Certification
The success of a TSM infrastructure depends very much on the compliance of all the elements and components to the existing standards. All elements; Secure elements (SEs), mobile devices, the MNOs infrastructure, the TSM system and the SPs have to comply with the standards. Otherwise, with potentially infinite combinations of solutions/ components, it is virtually impossible to achieve the goal of a widely accepted and interoperable NFC/TSM infrastructure. The keyword is trust. A TSM can only be trust-worthy if the underlying infrastructure is. There are many stakeholders involved in an NFC/ TSM ecosystem implementation. Not all components are necessarily visible to all stakeholders, and no direct trust relation exists between all of them. To bridge the gaps, our test centre offers the necessary testing services to every player within the ecosystem, with clear definition of domains and components involved. As an independent single point of contact we facilitate a so called one-stop-shop for testing of all mobile components and streamline the trust relation between stakeholders. The Collis Test Centre can assist to achieve the goal of a successful TSM implementation and provides testing and certification services to comply with all standards.

Service catalogue

Product brochures

Scan the QR code to download the service catalogue or go to www.collis.nl/ downloads

Scan the QR code to download product brochures or go to www.collis.nl/ downloads

Test tools, test suites and hardware

PRODUCTS

Collis Aspects Spy Translates and visualises communication between handsets and SIM/USIM cards or contactless readers

Card test tools

Collis Aspects Card Test Platform Simulates a mobile phone

Collis Aspects Card Profile Tester Allows you to compare a real (U)SIM profile against a predefined profile

Collis Aspects SmartSta

Collis Riscure JCSecure Verifies a Java cards operating systems security

Collis SmartLink Box

Collis SmartWave Box

Collis NFC Handset Test Bench Provides a controlled NFC test environment for handsets

NFC/TSM test tools

Collis Aspects Spy Translates and visualises communication between handsets and SIM/USIM cards or contactless readers

Collis SCM Contact and Contactless Reader

Collis Global Platform Messaging Tests a TSMs ability to correctly process all required Global Platform messages

Collis Microposs Hardwa

Collis TSM Load & Performance Generates peak loads and high volume transactions or high-volume of requests from SPs to TSM

TSM simulators We have a range of simulators that simulate various components within the TSM infrastructure

Collis Aspects Spy Translates and visualises communication between handsets and SIM/USIM cards or contactless readers.

Handset test tools

Collis Aspects Handset Platform Simulates a UICC

ation3

Collis Aspects Handset SAT Test Tool quickly and efficiently tests a mobile phones SAT behaviour

Aspects USAT Conformance Test Platform (Verify2 31.124) Tests the conformance of a handset

Hardware
Aspects Card GSM

Card

Handset

Transmission protocol

Global Platform

Aspects Card 3G

Collis Visa VMCPS

Collis MasterCard Mobile PayPass

Aspects Handset SAT

Aspects USAT (Verify2 1.124)

Collis Handset SWP/HCI

AT4 Wireless NFC Digital Protocol

Collis Card SWP/HCI

Collis ISO 14443

Collis GlobalPlatform 2.2 UICC

Test suites

are

Leiden Helsinki Edinburgh Singapore Dubai Minneapolis Auckland www.collis.nl