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ConTenTs 2 inTrodUCTion 6 sTorYTeLLing 13 TaLk 17 CULTUraL Compass 21 brand braverY 26 soCiaL good 30 CreaTive wonder
inTrodUCTion
adverTising has Changed.
Gone are the days when audience members were captive in front of their TV screens, unable to change the channel without getting up from the couch. It isnt just that its easier to change the channel now consumers can just as easily change their screens. Smartphones, tablets, laptops and desktops are everywhere but connecting with consumers has, paradoxically, become more difficult. As fast as advertising has changed, it must evolve faster still if it hopes to reach people today and, more to the point, tomorrow.
bUT how?
In crisis, as they say, there is opportunity. As the digital wave has swept away old practices, exciting new ways to reach and converse with consumers have sprung up in their place. Media consumption is at an all-time high; Americans now spend more than eight hours per day consuming media. U.S. Internet users are already watching roughly 10 billion video ads a month. The marriage of content with technology has created a seamlessness in the conversation between brands and consumers. Almost half of tablet and smartphone users tap at their devices while watching TV, according to Nielsen. Apps can help consumers track their diets, golf swings and bank accounts. Increasingly, we are seeing how brands have evolved as content creators. Some of the best advertising today reflects the narrative storytelling that used to be the sole domain of serious content.
were seeking To reverse The Trend oF ads being aggressiveLY ForCed on Users. we wanT To nUrTUre ads so good YoU Choose To waTCh and share.
Chris Anderson, TED curator
how iT worked
In an industry that often speaks to itself, we sought multiple perspectives on the creative output of the advertising world. What happens, we asked, when you take a curatorial view of ads instead of following a model where agencies honor their own work? We created six nomination teams to seek out compelling ads, each made up of a renowned TED speaker and a rising star from the advertising industry. The teams examined ads according to key themes but also ranged beyond those themes to comment on other spots and issues that commanded their attention. The makeup of the teams was:
Storytelling
TED Speaker Mary Roach, journalist and author Mark Pytlik, Founder, Stink Digital London Ari Kuschnir, Director, m ss ng p eces TED Speaker Dan Pink, career analyst TED Speaker Johanna Blakley, Deputy Director of Kenzo Digital, former Creative Director, Wieden +
Kennedy the Norman Lear Center
Brand Bravery
Eliza Esquivel, former Planning Director, TBWA\ TED Speaker Tim Brown, CEO IDEO
Chiat\Day New York
Talk
Social Good
TED Fellow Nassim Assefi, doctor+author+global Tom Beckman, Creative Director, Prime PR
Stockholm womens health specialist
Cultural Compass
Creative Wonder
Jinal Shah, Digital Strategist, JWT TED Speaker Raghava KK, contemporary artist
This paper provides a summary of what we learned from Ads Worth Spreading, how it informs key conversations in the ad industry and how these learnings can be applied. We learned that, first and foremost, ads must be driven by ideas. It is no longer enough to repeat the pour shots, bites and smiles that have defined a large portion of advertising to this point. Brands must create wonder and find their place within the larger cultural conversations. We also found that if ads are going to convey a message, agencies must untether themselves from the notion that it can only come in a 15- or 30-second spot (though the audience made it known when they felt the videos were too long). Ads must be thoroughly integrated into the social media landscape videos are posted on YouTube, then tweeted and shared on Facebook. The post-production conversation is an essential part of the discussion between brands and consumers. And if theres going to be a conversation, brands should have something to say.
We also went a step further, putting them in front of consumers to gauge their reactions. We partnered with advertising analytics firm Ace Metrix, which asked 500 consumers to score ads across a wide range of dimensions that included persuasion, watchability and emotional sentiment. These metrics were combined with a series of questions that drew from this paper. The result was a complete view of each ads performance with a U.S. audience.
sTorYTeLLing
ads must be drIven by Ideas
ChapTer one
sUmmarY
Advertising in the 21st Century is in a perpetual state of reinvention. Yet, in the midst of the upheaval caused by digital technology, we have seen a broad embrace of storytelling in ads. This mirrors the broader cultural shift toward nuanced plotlines in TV shows such as Mad Men, a series about, what else, the inner turmoil of an adman in an era of rapid change. Increasingly, brands and technology platforms are valuing viewer engagement over other measures of success. In March, for example, YouTube changed its recommendation system so that the time a user spends with a video is a more powerful recommendation than a user click. Highly ranked videos tell stories that hook viewers. As story has become central, we have seen the emergence of the documercial, an ad that extends to two, three and even four minutes. These ads hold on to viewers through character and story arcs that were previously the domain of serious media. It may also be a smart investment to create an ad that will continue to attract searches long after it is no longer being actively promoted. Some of the most heralded ads in the AWS challenge, such as Prudentials Day One: Linda (Droga5), were driven by a central character who told a simple story. Mazdas Defy Convention (Team Cosmos/JWT Germany/Team Mazda
Europe) featured an employee of the Hiroshima-based automaker talking about how residents of the city, destroyed in World War II, overcame almost unimaginable challenges. Their spirit animates the car company to this day. Sharpies Start with Sharpie (Draftfcb), featured the more personal story of Cheeming Boey, a young Malaysian-born illustrator who uses an unusual canvas for his art disposable coffee cups. The stripped-down quality of this approach appealed directly to the curators sense that the most indelible messages break through the faux glamour and gloss of traditional ads. These ads found a balance between service to the brand and telling a compelling story for its own sake.
How does the story convey the brands value? What is the most simple and direct way of telling a story? Is the voice authentic? How do I captivate human attention without reference to a standard length?
Linda captivated the attention of viewers over 50 in particular. While some viewers connected with the emotional message, 7 percent felt the advertisement was depressing. Still, even those who found the spot sad scored it highly.
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VIEWER REACTION The fact that the ad had a human interest plot and didnt constantly mention the product, made it special. I only heard Sharpie twice in the ad, but because I was paying attention, I will remember the name far longer than if it had been mentioned twenty times.
Viewers remarked on the length of the three-minute Sharpie ad but still gave it an outstanding score of 674. And viewers across all ages, incomes and genders found the spot extremely likeable. Many viewers (16 percent) associated the ad closely with Sharpie, even though the product was not front and center, suggesting that the ad was a success from a branding perspective. Finally, roughly eight of ten viewers said they would share the spot this was highest such score for all of the ads.
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Clocking in at four minutes, this advertisement was among the longest in the AWS, but still scored very well. The ad was also successful in changing peoples perception of the brand. Almost all viewers (94 percent) found the sentiment in the spot authentic.
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TaLk
contInuIng the conversatIon on multIple platforms
ChapTer Two
sUmmarY
We all know ads that are so touching, funny or engaging that we feel compelled to email them, tweet them and post them on social media. Some of the most forward-looking and compelling ads in the Ads Worth Spreading challenge encouraged viewers to share content and gave them a place to have the discussion. The winning videos, in these senses, were trailers for a discussion that would happen elsewhere, on other platforms. For brands facing costs of up to $4 million for a 30-second Super Bowl spot, social media campaigns provide an effective new means of reaching the audience. The AWS Talk category was initially defined by the style of video an individual would stare directly into the camera and talk about a company or a cause. But Talk morphed during the judging process to take into account the dialogue between a brand and the audience. Both conceptions of Talk are unified by a sense of intimacy with the audience and the dialogue that they foster. Most brands realize that ads are no longer messages to a passive audience. Marketers are now in the business of peer group influencing and facilitating a discussion among customers, fans and others with thoughts on the brand. Nielsens Global Trust in Advertising Survey shows that 92 percent of people trust word of mouth recommendation from friends and family and 70 percent trust online consumer reviews. All of the winners of Ads Worth Spreading scored well in these metrics.
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The social element of a campaign is not always successful if it feels tacked on or doesnt appeal to consumers, it can fall flat. Some people feel that certain brands can never become their friends, even in the figurative sense used by Facebook. Likewise, an overreliance on technology can make a campaign unnecessarily complicated and detract from the ideas behind an ad.
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Will the message be resonant enough to encourage consumers to engage? What responses do they hope to elicit from contributors? How can they adjust and adapt to customer feedback? What are the best channels for engagement?
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The spot performed well with men but did even better with women, who said the ad delivered an inspiring (8 percent) message (7 percent). However, a portion of the audience found the ad long (14 percent) and boring (6 percent). Perhaps most strikingly, viewers found the sentiment behind the ad authentic and praised LOreal Paris for Mullins frank discussion of the famous slogan.
VIEWER REACTION I like that LOreal is using a less than perfect woman as a model. She also just happens to look like my best friend who is dealing with personal problems. As a diabetic with weight issues (and the possible loss of feet) I like the idea that not only can I still be beautiful, but that this message will remind others of the different types of female beauty. I love this ad because it is not the norm to display people with disabilities as spokespersons for companies. LOreal is embracing the fact that not everyone is a size 2, tall, blonde bombshell! Were all... I honestly loved this ad. I usually hate video advertisements, especially on TV; however, this one was incredible. Calm, American speaker, speaking (seemingly) honestly, and with her career. This ad was fa... Refreshing to see a real, intelligent woman instead of a model with a blank stare Interesting to hear her take on beauty and LOreals slogan and how it relates to her own perception of herself.
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CULTUraL Compass
Is your brand poInted In the rIght dIrectIon
ChapTer Three
sUmmarY
The advent of social media has provided not only the technology but the conceptual framework for brands to listen to their audience. Brands that are most attuned to this conversation can reflect the zeitgeist, or even just transient memes, in their advertising. Those that listen to and channel the cultural dialogue can readily connect with their customers. In this challenge, judges gravitated toward spots that reflected a brands commitment to a cause or idea. There was a seriousness that pervaded the messaging. This stood in stark contrast to the stunt marketing, such as flash mobs, that prevailed for a moment in advertising but are now deployed less often. Chipotles Back to the Start (CAA) animation shone a light on sustainable farming while Microsofts Kinect Effect (twofifteenmccann) addressed our evolving relationship with technology. The two spots were unified by a commitment to radical openness: Chipotle made a bold declaration of its principles while Microsoft effectively surrendered control of its technology to see what people would do with it. Cultural relevance is not a panacea for a campaign. But channeling the spirit of the moment can also make a brand an indispensable part of the cultural dialogue.
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Advertising isnt setting trends anymore. Its largely derivative of whats going on in online culture.
Blakelys co-curator Kenzo Digital
What is the brands position in the cultural discussion and can an online video reflect that? What hacks and other innovative uses are your customers finding for your products? Is the cultural moment worth reflecting or is it a transient fad?
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Viewers were delighted with the technological possibilities on display in the Kinect ad and rewarded the ad with an exceptionally high score. The appeal of the ad was very broad, delivering high scores across age, gender and income, though the spot was most successful in the 16-20 demographic. The Kinect spot stood out and generated positive reactions cool, good, love -- with the exception of the word boring, which accounted for 3 percent of mentions.
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brand braverY
brands fInd success amplIfyIng causes and Ideals
ChapTer FoUr
sUmmarY
In a world of nearly infinite choice, consumers increasingly base their purchasing decisions on factors beyond price and product benefit. They look to how brands articulate their ideals; not simply the corporate culture, but the way in which they aspire to benefit customers and the world. This makes good business sense. Consumer research has shown a strong correlation between brands with well-defined ideals and peoples positive opinions of those brands. Online video is a critical medium for demonstrating those values for consumers, in part, because people most often research companies online. AWS focused intensely on the question of how brands were communicating their desire to make the world a better place. This is more of a challenge than it would seem. Brands must not only strike the right tone in their ads but also be able to back up their claims with their actions. In Your Man Reminder (john st.), Rethink Breast Cancer, a charity, features ripped, hunky men encouraging women to check their breasts for lumps. The humor makes the message particularly memorable and ties directly to the groups app, which features similarly hot guys who remind users to check their breasts each month. It is yet another example of the spot serving as a trailer for a social component of the campaign. The most celebrated example of brand bravery, however, was Chipotles Back to the Start ad.
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This stop-motion film has to be one of the most creatively compelling works produced by a brand. The clear message about sustainable farming is presented in an incredibly engaging and emotional manner.
Raghava KK & Jinal Shah
Can the brands point of view be communicated through the ad? Does the brand risk alienating the audience through its controversial stance on issues? Is it worth it to highlight Can the brand back up its claims that it is making the world a better place?
these issues?
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While a critical darling, viewers struggled with the length of Back to the Start, and many were confused about the message and who the advertiser was. Despite these hurdles, the spot held viewers attention, and performed well across age and genders breaks. However, 23 percent of respondents indicated that the ad was long and generally scored it below average as indicated by the red color. Still, 12 percent of viewers endorsed the content with the word message.
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Your Man Reminder, while longer, was viewed less as an ad and more as a social cause spot. As a result, it was not necessarily penalized for its length but scored far better with females than with males. The ad delivered above normal female performance in attention, change and relevance. In another indicator of success, roughly 70 percent of women said they would share the ad in some form.
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soCiaL good
ChapTer Five
sUmmarY
Amidst the flood of consumer product spots and brand promotion, online video has proven an effective vehicle for catalyzing, or at least calling for, social change. The best example of this in recent years was the video of the tragic death of Neda Agha-Soltan, an Iranian woman who was observing antigovernment protests in June 2009 when she was shot in the chest by a sniper. The video of her death, captured by an amateur videographer and uploaded on YouTube, spread virally and fixed the worlds attention on the Iranian protests. Likewise, the Kony 2012 campaign, an attempt to call attention to the fugitive Joseph Kony, the head of Ugandas Lords Resistance Army, resonated with people around the world. (This despite subsequent questions about the videos creators and methods). Authorities have also used online video to great effect, such as when the Colombian government worked with Lowe + Partners to create the FARC Operation Christmas video to call on the rebel group to demobilize for the holidays. AWS sought to capture the spirit of those who used online video in order to effect positive change. This was an area that would not traditionally be included in an ad competition. The videos often featured a stirring call to action from NGOs and brands alike. Patagonias Common Threads initiative asked consumers to only buy what they needed.
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Proctor & Gambles Mean Stinks campaign engaged the topic of teen bullying. Judges felt the most successful video was tied to a 2011 event that crossed borders and was intrinsically tied to media technology: the Arab Spring. Engagement Citoyens The Return of Dictator Ben Ali (Memac Ogilvy Tunisia) channeled the spirit of the Arab Spring for positive change and won praise for its canny presentation of a familiar call to action.
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The no. 1 criteria was context: What makes this interesting right now? The industry in general forgets that that is what communication is about.
Tom Beckman, Creative Director, Prime PR Stockholm
Is there enough of a connection between your brand, or NGO, and a given issue for it to be resonant with the audience? Is there a clear call to action that the audience can readily engage? Will the audience view the call to action as an authentic action by the brand?
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While the research focused on an American audience, the themes in this spot were universal and resonated with viewers. Almost 10 percent said the spot had a strong message, and it scored highly on viewer attention.
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CreaTive wonder
ChapTer six
sUmmarY
This is a category that we traditionally associate with advertising competitions: one that rewards the best written, most cinematic or compelling advertisements. The spots that can engage an audience and fill them with wonder are perhaps the most effective because they dont lecture or tell people how to feel, rather theyre impressive for the level of craftsmanship. None of the ads cited in other AWS categories could be successful were there not some element of creative wonder in their construction. Chipotles Back to the Start, the ad most often cited by the AWS judges, was particularly effective because of the beauty of the animation. NTT Docomos Xylophone (Drill) meanwhile dazzled judges with its craftsmanship in creating a giant, working xylophone in the forest. The spot itself became a sort of showcase for the musical piece of indie art. Nominators and advocates noted an amplification of unconventional, out-of-the box brand messaging in 2012. This was certainly true for brands that leveraged social media and tech integrations. The Bear spot for Canal+ (BETC) was a clever idea a bearskin rug who watches a lot of movie TV imagines he is a megalomaniacal, French-accented director of a swords and sandals epic beautifully executed.
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How can brands present the unconventional? How will a message be amplified by a well-chosen piece of music or high-impact design? What inspires an emotional connection with the audience and how can an ad achieve this?
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Viewers found this spot compelling and rewarded it with high attention scores, though some found it overly long. Twentyseven percent of viewers used the word very in association with creative, interesting and unique to describe this spot. Notably, almost three-quarters of respondents indicated they would share the ad with their friends.
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Most viewers gave the ad high attention scores, though it performed much better with a younger audience. Seven percent of viewers saw the spot as interesting and 9 percent described it as worthy of their attention. This spot did not rate as highly in shareability as other ads.
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