Interpersonal Skills Part 3

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Interpersonal
Skills
Topic
Interpersonal Skills
Part-3
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Interpersonal Skills Part-3

Effective Communication
The key to our success in life, in work, and in relationships is Effective
communication. Misunderstandings, errors, frustration, and conflict on a daily basis
can be reduced with Good communication skills .While it is an undisputable fact the
communications forms one of the essential basis of human existence, yet most
individuals overlook the need to refine their communication skills, from time-to-time.
Effective communication skills is a must whether it is individual or then effective
team communication skills.
The phatic phase: This is the initial exploratory phase, which determines the
course of the conversation. This begins with the greetings and accompanying
gestures such as eye contact, the smile, etc. In a formal encounter there is more
distance between the individuals, as compared to in the case of an informal
encounter. This phase is also known as the warming up phase. There is a no
meaning and intention, but just the setting for the next level of the conversation.
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The personal phase: This is the second phase in which the individuals bring a
more personal element into the conversation. During this phase one generally
brings down their social guard and begin to interact more openly. They are ready
to let the others involved in the conversation more about themselves and the
hesitation decreases. Interpersonal interactions generally move into a third
phase. Otherwise professional interactions are generally confined to this stage.
The intimate phase: This phase is mainly meant for conversations between
friends, family and relatives, where those involved in the conversation share a
higher level of intimacy with each other. This phase of communicating usually
entails opening ones heart and sharing rather intimate details, which is not a part
of professional conversations.
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Keeping in mind these phases, one becomes more aware of how their
conversations should progress and where they need to conclude a conversation,
or extend it for that matter. Effective skills in communication calls for awareness
and attentive listening.
Communication takes place when one person transfers some understandable

data to another person.The real meaning of communication is getting the receiver
and the sender tuned together for a particular message.It also includes the
exchange of thoughts, opinions, sentiments, facts, and information between two
or more persons. Feedback is very important as it assures that your message
should be properly conveyed to the receiver.
The salient & essential features of an effective communication system are keys
for productive communication. The main principles or characteristics of an
effective communication system are following:-
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1.
Reliability and uniformity of the message.
2.
Correct timing.
3.
To know the main purpose of the message.
4.
Clearness and integrity of message to be conveyed.
5.
Use of proper medium to convey the message properly.
6.
Use of informal communication.
7.
Adequate briefing of the recipient.
8.
Accurate plan of objectives.
9.
Proper response or feedback.
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The following are some important guidelines to make communication

effective
1.
Be careful while communicating, of the overtone as well as basic content

of your message.
2. Prepare yourself for transmitting the message in a proper way.

3. You must discuss with others, where appropriate, in planning communication.
4.
Seek not only to be understood but understand.
5.
Try to simplify your thoughts before communicating your message.
6.
Take the opportunity to suggest something of help or value of the

receiver.
7.
You must analyze the intent of each and every message.
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8.
Consider the overall physical setting whenever you communicate.
9.
Follow-up your communication.
10.
Be sure your actions support your communication.
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Interpersonal Skills Part-3

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Communication takes place when one person transfers some understandable

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Reliability and uniformity of the message.

To know the main purpose of the message.

Clearness and integrity of message to be conveyed.

Use of proper medium to convey the message properly.

Use of informal communication.

Adequate briefing of the recipient.

Accurate plan of objectives.

Proper response or feedback.

To Join Free Coaching for our Next Batch

The following are some important guidelines to make communication

Be careful while communicating, of the overtone as well as basic content

2. Prepare yourself for transmitting the message in a proper way.

Seek not only to be understood but understand.

Try to simplify your thoughts before communicating your message.

Take the opportunity to suggest something of help or value of the

You must analyze the intent of each and every message.

To Join Free Coaching for our Next Batch

Consider the overall physical setting whenever you communicate.

Follow-up your communication.

Be sure your actions support your communication.

To Join Free Coaching for our Next Batch

Buy CSAT Paper -2 Study Kit in Hard Copy:

To Join Free Coaching for our Next Batch

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