Eric Williams

Vice President
233 Peachtree St. NE Harris Tower, Ste. 2600 Atlanta, GA 30303 Cell: 404-408-0254
ewilliams@lanierparking.com

Exceptional People Prodiving Exceptional Service

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1989
Founded by J. Michael Robison while attending Georgia Tech

1993
Services expanded beyond Georgia to 5 states and 25 locations

1997
Rapid expansion throughout the Southeast by providing exceptional customer service and an asset management approach for our client partners

2012
Lanier providing the highest level of service in the parking industry, operating more than 400 locations with over 2,000 employees

L ANIE R PA RK I NG SOLUTI ON S
Lanier manages projects from concept to completion. We provide the expertise at any project stage to achieve a better and more profitable parking operation. At Lanier, full service means more than parking design, management, leasing, financing, purchasing and facility operations. It also means providing advanced parking technology and financial expertise, which are rarely available in other parking companies. Get to know us, and youll see for yourself why Lanier is Beyond Parking.
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LANIERS CORE VALUES

TEAMWORK INTEGRITY INNOVATION PROFESSIONALISM SERVICE EXCELLENCE

WHY LANIER?
Client retention rate of 98.7% Asset management approach to ensure revenue control & financial accountability Recruitment & training of exceptional people Cutting edge technology Green initiatives & sustainability Full-service business partnership

LANIERS MISSION

Drive our companys success by consistently providing exceptional service to our clients, customers, and employees.

Corporate Office: 404.881.6076 www.lanierparking.com

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MAR K E T COV E R AGE

Minneapolis St. Paul

WA MT OR ID WY IA NV UT CA CO KS NE IL IN WV OH SD ND MN WI NY MI PA MD DE ME

Detroit
VT NH MA CT NJ

Rochester

RI WASH DC

Richmond Roanoke Norfolk Raleigh/Durham

Leawood

Kansas City
MO TN

KY

Greenville Winston-Salem High Point Charlotte Wilmington/ Wrightsville Beach Myrtle Beach Greenville

AZ

OK NM AK AL MS

Columbia Atlanta
GA

Phoenix

Dallas
TX LA

Charleston Beaufort Savannah Jacksonville Orlando

Houston
States in pursuit States with current operations Cities with Ongoing Operations

Tampa St. Petersburg

FL

West Palm Beach Ft.Lauderdale Wilton Manors Miami/Coral Gables

States in pursuit States with current operations Cities with Ongoing Operations

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C O M M ERCI A L REAL ESTATE

In todays competitive environment, building owners and managers need solutions to urban challenges including traffic congestion, access issues, insufficient parking, lengthy commutes, and air quality issues. Our name, Lanier Parking Solutions, says it all. Lanier prides itself on taking on challenges and providing the necessary customized solutions. At Lanier, our primary objective is to provide quality parking management services for our clients, their tenants and guests. Lanier devotes nearly 100% of its efforts to the goal of finding creative and efficient means to operate parking facilities in order to maximize the owners net return while focusing on outstanding customer service. Lanier recognizes that no two parking facilities are the same. Each has unique challenges and opportunities. These challenges and opportunities are based on the users, design, location, ownership, and complexity of the facility. At Lanier, we pride ourselves on the customization of each program to meet your specific needs.

LANIERS APPROACH:
Lanier understands the demands of the project through the eyes of the owner, developer, property manager, and end users. Lanier communicates a clear, concise, and comprehensive action plan. This includes policies and procedures (surveys, rates, equipment, and a standard operating platform) that will set the guidelines for the future operations. Lanier professionally implements successful and profitable parking operations. Lanier continuously revisits and refines its strategies to ensure continued success through collaborative partnership and communication.

SUSTAINABILITY CUSTOMER SERVICE FINANCIAL ACCOUNTABILITY DESIGN/ BUILD/ FINANCE ASSET MGMT APPROACH VALET & SHUTTLE CUTTING EDGE TECHNOLOGY COMMUNITY INVOLVEMENT TRANSPORTATION MGMT

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COMMERCIAL REAL ESTATE EXPERIENCE

3630 Peachtree Atlanta, GA

1180 Peachtree Atlanta, GA

Esperante West Palm Beach, FL

Walker at Main, Houston, TX

Tower Place Atlanta, GA

One Capital City Plaza Atlanta, GA

Pennzoil Place, Houston, TX

Las Olas City Centre Ft. Lauderdale, FL

Georgia-Pacific Center Atlanta, GA

SunTrust Atlanta, GA

Wachovia Financial Miami, FL

Peachtree Center Atlanta, GA

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H E A LT H C A R E
As the healthcare services market becomes increasingly competitive, it has become necessary for hospitals, medical centers, and medical offices to evaluate and manage all the processes and services patients and visitors receive. Lanier understands that you are trying to create an environment of care, and all customer interaction must be carefully managed. Our patient care programs encourage patient loyalty while ensuring a positive impact on the impression your patients and visitors have of your facility. Laniers parking operation encompasses financial accountability and professional reporting in a customized approach for your specific needs. Lanier Parking Solutions handles all aspects of the propertys parking management. This includes valet and shuttle personnel recruitment, training and scheduling, cash control, customer relations and traffic controls, accounting and bookkeeping, theft and damage claims, and any other aspect that may arise in the course of operating the healthcare facilitys parking. Lanier team members on medical campuses go through a comprehensive hiring, training, and evaluation program. We understand that parking is the first and last impression your patients and visitors have of your facility.

STRENGTHS:
Financial Accountability Transportation Management Specialized Healthcare Expertise Patient Centered Approach Design/Build/Finance Parking Structures

HEALTHCARE SERVICES
Valet & Shuttle Consulting & Planning Parking & Transportation Management Alternative Transportation Green Focus

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H E A LT H C A R E E X P E R I E N C E

Piedmont Physicians Hospital Atlanta, GA

Dekalb Medical Center Atlanta, GA

CHOA- Hughes Spaulding Atlanta, GA

Texas Childrens Hospital Houston, TX

Aventura Medical Center Miami, FL

Wellstar Health System Marietta, GA

Southern Regional Medical Center Atlanta, GA

Scottish Rite Childrens Hospital Atlanta, GA

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ALTERNATIVE TRANSPORTATION
Lanier Parking Solutions Alternative Transportation Division has taken the industry lead in bringing together innovative and practical parking management services with alternative transportation solutions. The solutions go beyond parking to include parking and transportation consulting, LEED certification, electric charging, high-efficiency lighting, bike and pedestrian programs, shuttle services, car sharing, van pooling, and carpooling. At Lanier, we recognize that parking is one component of a much larger transportation system, and when combined together they encourage a more efficient use of parking facilities, improve the quality of services provided to users, and improves overall parking and transportation experience. They also address traffic congestion, access issues, and air quality concerns.

FAST FACTS:
Manages the distribution of transit passes in addition to parking passes Operates bike sharing programs for multiple properties Partnered with Zipcar to offer their services to over two dozen clients in Atlanta Offer Park-by-Phone throughout our system Established two transportation management associations (TMAs) Acquired the funding for hybrid electric shuttle vehicles for Atlantic Station Provide shuttle service to over 100,000 passengers per month
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CARPOOLING/VAN POOLING CAR & BIKE SHARING CUSTOMER SERVICE TEAMWORK RESPECT ASSET MGMT APPROACH VALET & SHUTTLE CUTTING EDGE TECHNOLOGY COMMUNITY INVOLVEMENT

Facilitated the installation of electric chargers and high-efficiency lighting at a number of locations

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VALET OPERATIONS
Laniers key to success begins with developing a leadership team that embraces our core values. Lanier realizes that in many cases we will have the first and last contact with your visitors & staff. They will not view us as a Lanier employee, but as a representative of your property or event. In addition to providing basic parking services, we train our employees to provide exceptional customer service, which makes all the difference in a guests visit. Make eye contact, smile and greet all guests you come in contact with. Use the guests name every chance you get. Listen to guest concerns and solve them, dont pass them on. Provide accurate directions to their destination. Be knowledgeable about the area, destinations, and attractions.

The performance backbone of our Valet Team rests on the greet, serve, send customer service interaction philosophy. Lanier realizes that although the interaction time is sometimes short, managing this moment of truth will ensure positive first and final impression of the operation. GREET: Greet each guest with a smile & friendly welcome. Good morning (afternoon or evening), welcome to (Destination Name), my name isand I will be taking care of your vehicle. SERVE: Serve each guest efficiently, accurately and in a timely manner. SEND: Send each guest on their way with a smile & friendly parting comment. Thank you and have a wonderful stay or Thank you and drive safely.

THE LANIER DIFFERENCE:

CUSTOMER SERVICE ATTENTIVE COMPASSIONATE RESPECT SAFETY & INTEGRITY EFFICIENCY INNOVATION

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SHUTTLE OPERATIONS
Lanier Parking Solutions takes great pride in the quality of operations and our general approach to shuttle services. At Lanier, our primary objective is to Provide Quality Shuttle Management Services for our clients. Lanier devotes nearly 100% of its efforts into finding creative and efficient means to operate shuttle operations in order to improve customer service. Through sound operating procedures, attention to recruitment, training and retention of employees, Lanier is recognized as one of the pre-eminent Parking and Transportation Management companies in the United States. Lanier recognizes that no two shuttle operations are the same. Each has unique challenges and opportunities. These challenges and opportunities are based on the users, design, location, ownership, and complexity of the operation. As a result Lanier takes a methodical approach to planning and managing each and every operation. Lanier recognizes that the shuttle provides the first impression as a customer and employees enter the vehicle and the final impression as they leave. To that end, Lanier places a great deal of emphasis on making sure our staff is trained properly, has the essential tools necessary to complete their job and treats every customer with the utmost respect.

FAST FACTS:
Commercial Real Estate Academic Institutions Off Air-Port Park & Ride Lots Hospitals Church Services... and more!

BRANDED TRANSPORTATION COMPASSIONATE RESPECT CUSTOMER SERVICE SAFETY & INTEGRITY EFFICIENCY INNOVATION

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H OT EL E X PE RIE NCE

Hotel Palomar Phoenix, AZ

Melia Hotel Atlanta, GA

Embassy Suites Atlanta, GA

Hampton Inn & Suites Savannah, GA

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SPECIAL EVENTS & VENUES

Lanier manages parking and transportation programs for some of the highest profile special events, conventions, sporting and political events in the world. Laniers core business is parking but our knowledge of the overall event transportation system goes well beyond our competitors. Lanier has staff assigned exclusively to special events that understand the high-energy nature of the business. These team-orientated members have worked in all aspects of event parking and transportation specializing in spectator and permit parking, motor pool operations, private shuttle bus services and traffic flow management. From large scale events like the Super Bowl, PGA Events, Entertainment Venues such as Georgia Tech games, Orlando Venues, Verizon Wireless Ampitheaters, Salt River Fields and Olympic Games to smaller 100 person events, Laniers commitment remains the sameto ensure a pleasant experience by providing the highest level of customer service in the industry. Our unparalleled experience sets Lanier apart from the competition, providing unique parking and transportation management programs.

FAST FACTS:
Lanier is recognized as one of the pre-eminent event management companies in the United States. 2010 Winter Olympics 2002, 2004 and 2011 PGA Championship 2002 Winter Olympic and Paralympic Games in Salt Lake City 2000 Super Bowl 1996 Summer Olympic and Paralympic Games Creative and Efficient Management

TRANSPORTATION MGMT FINANCIAL ACCOUNTABILITY ASSET MGMT APPROACH SUSTAINABILITY RESPECT SAFETY & INTEGRITY EFFICIENCY INNOVATION

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SPECIAL EVENT & VENUE EXPERIENCE

National Conventions

Olympic Games

Stadiums / Arenas

PGA Championships Hazeltine Kohler Atlanta

Lanier Parking Solutions Inc. managed the parking and traffic control operations for the 2010 Winter Olympic and Paralympic games in Vancouver British Columbia. The Vancouver games are the second straight North American Winter Olympics and Paralympics for Lanier, as well as having managed parking in Salt Lake City in 2002. Lanier thrives in the fast paced world of Special event parking. Hired with less than 12 months before Opening Ceremonies Lanier was able to ramp up its Canadian operations and provide parking and traffic planning and management services to over 15,000 parking spaces at 20 different venues. This included hiring and training over 3,000 employees. Laniers focus on the spectator experience during the Games is second to none. Whether a spectator is driving, parking or walking, our signage, staffing, greetings and uniforms ensure event spectators receive consistent information and excellent service. In addition, to exceptional standards of customer service Laniers sound technical knowledge, innovation and cutting edge solutions have helped to make each and every event a significant success.

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M UN I CIPA L IT Y PARK I NG ENFO RCEMENT

Lanier Parking Solutions Meter Services has rapidly become a leader in providing a vast array of parking management services for cities large and small across the country, employing advanced technology in a practical fashion to increase both customer service and revenue. Lanier Parking has a proven track record of developing municipal on-street programs that combine every aspect of parking and transportation management into one arena. To Lanier, Parking is the glue that holds a downtown together. Unlike most parking companies, Lanier is capable of purchasing and financing this technology in large quantities to increase your citys bottom line, without creating a financial burden for the municipality! Lanier Parking views itself as a value-added member of every community we operate in. Lanier takes pride in our ability to adapt and take on new responsibilities that yield a return greater than any dollar collected as well as customer and client satisfaction.

SERVICES:
Turnkey Municipal System Management Parking Equipment Financing Parking Equipment Installation and Maintenance On-Street Parking Enforcement, Citation Processing, Appeals/Adjudication, and Noticing On-Street Revenue Collections Ambassador Related Services Comprehensive Analysis and Consulting Services

On-the-spot change to customers & merchants On-the-spot motor vehicle assistance On-the-spot maps/directions to area landmarks & attractions On-the-spot parking equipment maintenance On-the-spot sanitation assistance On-the-spot traffic/emergency assistance Park-by-phone with merchant validation

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M U N I C IPA L IT Y E XPERI ENCE

City of Atlanta, GA

City of Rochester, MN

City of Durham, NC

City of Myrtle Beach, SC

City of Wilmington, NC

City of Wilton Manors, FL