Karan R.

Chauhan
Personal Data
Date of Birth Nationality Address Nov. 10, 1987 Indian 71B New City Road, Cowcaddens G4 9DF Glasgow UK +44 (0)7735079309 krc1011@gmail.com An enthusiastic graduate lled with creativity and possessing a wide range of branding, advertising and business skills, aiming to work for a fast-paced organisation that will provide daily challenges.

Phone E-Mail Statement

Education
2008 - 2010

University of Strathclyde, Glasgow, United Kingdom M.Sc. in International Marketing (specialisation in Customer Management). Dissertation titled Customer Attitudes towards Branding of pre-launched Movies and TV Shows and how a Brand is Constructed. Key modules: International Planning and Control, International Strategies and Management, International Marketing Research, Customer Management, International Services Marketing and Retail Management, E-marketing and Web 2.0 Tools, e-CRM.

2008 - 2010

Mumbai Uni. H. R. College of Commerce and Economics, Mumbai, India B.Sc. in Management Studies (specialisation in Marketing Studies). Dissertation titled Rural Marketing: Initiatives taken by Indian Tobacco Company (ITC) in Rural India. Key modules: Marketing Management, Public Relations, International Marketing, Integrated Marketing Communications, Human Resource, Special Studies in Marketing.

Awards
2006 - 2007

Indian Institute of Management, Ahmedabad, India Two time nalist of the event Business@Campus.

2006 - 2007

International Economic Convention, Mumbai, India Member of the winning teams of the 14th and 15th IEC, competing against teams from India, USA and Australia. Awarded a special mention for best literature review.

Work Experience
08/2011 - present

Customer Service Representative, John Lewis Direct, Glasgow, UK In charge of dealing with the returns policy of John Lewis. Also, chasing refunds for customer once they have sent items back.

 Liaising with the National Returns Center of John Lewis and keep the tracking of the items updated. Dealing with the 3rd party carriers employed by John Lewis. Part of a 3 member, in charge of dealing with returns emails and complaints.
08/2010 - 08/2011 Customer Service Representative, John Lewis Direct, Glasgow, UK

Member of a team handling between 75-100 in- and outbound calls daily. Duties include taking and managing orders, servicing complaints and order delivery management across the UK.
08/2009 - 08/2010 Store Supervisor and Auditor, RGIS LLC, Glasgow, UK

Performing inventory and commodities management. Successfully trained sta of up to 30 people. Analyse data and provide recommendations on marketing opportunities.
10/2008 - 03/2009 Business Analyst/Consultant, V.Ships, Glasgow, UK

University project leader of a team of 5. Awarded top prize from among 7 teams. Formulate strategy for clients requirement to decrease the retention rate into specic markets. Successfully presented nal analysis comprising the detailed market feasibility report, routes to entry, list of potential partners and structure of supply chain applicable.
04/2006 - 12/2006 SMS Content Developer, Yahoo!, Mumbai, India

Filter mobile viewing data for clients. Work includes website administration, performance reporting, content management and developing business case to support integration of new media into traditional markets.

Skills, Interests & References

Languages Computing Fluent in English, Hindi, Gujarati and Marathi. Experienced in SPSS, Windows and the Microsoft Oce suite.

Personal Interests Writing (considerable experience with creative writing and writing news articles), cinema (have provided critiques for several lms in an online blog). References Available upon request.